The software is simple and easy to use. The price is a great value and those are some reasons why I stuck with Frazer over the years. I was recently looking into another inventory program mainly because I want it cloud based and to be able to check my inventory from my phone or iPad. Once they came out with the cloud based Frazer and app, I knew I was staying with them.

For some reason the app doesn't update as often as I would like it to from when I make changes on Frazer itself.

I downloaded the demo a few months before we were able to get our dealer license, so I could learn the software. I've had it from the very beginning. I have done all my accounting for the dealership on this software and I actually prefer it to other accounting software like QuickBooks as all the accounts are already set up properly and I can just run my dealership instead of trying to play accountant. I've added the payment processing integration (as I also do a few BHPH deals); I can pull credit reports from within the app, and all of my forms are updated for me. I don't have to keep track of what forms need to be replaced.

The software is affordable for my tiny car lot. Any additional services are integrated through the software seamlessly and Ala Carte, so the software grows with my business. This has been the most cost effective item for my business being that we are just over a year old. What is really priceless and you can't get this with any other DMS out there, is the customer service. Today I had a small issue so I emailed customer service with my problem and they called right away and were able to connect to my computer to resolve the problem. I had to step away from the call and I literally was able to sit back and concentrate on other things while the customer service rep fixed a missing file in the software. When I came back to my desk, there was a note on the screen that everything was resolved and he was disconnected from my computer. I have used their customer service support several times and I can't possibly say enough good things about these people.

This is a pro but also a con. It's not internet based, so it is saved to a network. Which means it can be somewhat difficult to gain information when not right in front of the computer. It does have a phone app that can be downloaded, but this is still very basic information. However the app is great for inputting new inventory.

It was nice to have a software to enter all sales and purchases, however,all the necessary information I felt was needed wasn't available. There ended up having to be lots of notes taken on the deal jacket to make sure all details were recorded.

Great price, especially when we were first starting out and didn't have much extra funds available.

It wasn't user friendly. It didn't have fields where we could enter how the customer paid (cash, credit card, cashier's check, etc.) and when. I could access it remotely if I was at home, however, if one of my employees was in the software I had to wait until he was done.

Length of time a vehicle is on the lot is easy to track with this software. I am able to keep a reign on floorplan expenses too.

Ease of use and the customer service area. If you need anything - just call. They are informed and ready to help!

I would like to not add a new vendor for purchases from an individual. It would be easier if you just had an option to select individual and add information from that screen

Great with no real issues to think of

Ease of use, Has everything we need, Perfect integrations to multiple advertising sites, Complete inventory feeds to our financing banks

I really wish Frazer had a full DMS system to go with it; we would immediately cut our 3rd party DMS & just use Frazer.

Frazier is a key part of our dealership's success! I don't' know of any other software with the functionality of Frazier for the price.

With Frazier I am able to keep track of all our BHPH customers very easy. Inputting customers, structioning deals, and printing paper work is REALLY easy!

I've been using Frazier for a while. I wish they would work on and upgrade their CRM and inventory management

Overall this is a great dealership program, it has all the bells and whistles. The price is amazing. There are even multiple payment options which really makes it affordable. I recommend you ask Frazer for access to the free demo.

It's great that you are able to link your website, craigslist, etc. directly to the program. Anytime a new car was entered into inventory, priced, photos, and all mechanical issue were complete. With the press of a button my website was updated, Craigslist ads posted and all documents printed.

For all that this program does for the price, no Cons for me at all.

I have been using it for over 10 years and it has always been a relatively easy software to use and when it occasionally gives issue their support is quick and easy .

The software is easy to use and the customer service is great.

Occasionally there are ideas or things that could be changed in the software that are hard to integrate.

Frazer Auto Dealer software has been a game changer for organizing and keeping up with customer accounts, I don't know how we ever managed before we got Frazer.

It is so easy to use and the price is amazing for everything the software does.

sometimes the updates cause problems between linked computers which can be a pain but the customer service center always fixes the problem quickly

The price is excellent for everything this software does. Technical support is great during normal business hours and they can fix most issues almost instantly. Customer support is top notch.

Sometimes the software updates cause the clients to lose connection with the server and it must be reconfigured.

bad all bad how can you call my customers family members at that and tell them you are refunding them there money and dont send it back to them but keep it. Give it back to them so we can process thru another proccessor. its not your money to hold you are a processor and nothing more then that you didnt do the deal and you dont have the product we will find another proccessor and go to dealercenter as well

that you dont call or answer the phone for a credit card dispute that you dont even have a contact with them but they can hold businessess money up for no reason the fact that i got customers on the phone and you hung up when they said frazer contacted them why are you calling my customers

I have been with FRAZER software since 1992. and I have nothing bur positive things to say about [SENSITIVE CONTENT HIDDEN] and his staff. His team is friendly, incredible, amazing and very knowledgeable.

Ease of use and how much it can do for your business. Customer support is the BEST of any industry.

I cannot answer this question because there is nothing I do not like about it.

Frazer is making it so that my inventory/marketing/sales is all in one place. It even keeps a cloud record of my policebook so that I dont have to worry about it.

This software makes managing a dealership very easy. It integrates with your finance lenders and marketing sources very easily. Customer service support is always helpful. They can log into your computer and help you with literally anything you need. If there are forms that are not uploaded they can upload them to the software for you.

There are no cons everything works as it should.

Easy set up, easy paperwork selection, clear report.

Easy to use on day to day operation. Works and syncs with all major dealer portals and platforms.

sync with quick books, dealer proposal form, no square sheet.

Customer support is always easy to access. Improvements to the software are constantly being done to keep you in compliance.

Frazer understands the needs of used car dealers. Improvements are constantly being made to keep up to date.

Nothing. It is exactly what we need. There really is nothing negative to say.

the ability to add repairs to customer accounts and its ability to integrate with outside software

it does not include additional amounts (repairs, etc...) with cust refinance option.

We have been a Frazer customer for over two years now, and had previously used other software that had cost many times what we pay now. Frazer has the most courteous and helpful staff that I have ever the pleasure to deal with. We sell about 1000 cars per year in the used car biz, and without Frazer, I would be swamped in paperwork as the office manager, CFO of our business. We will be a customer for life!

Low cost, Friendly and helpful staff and instant revisions to forms without additional costs.

No complaints at all. I'm still in amazement at the service.