All Frazer Reviews

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User Profile

Sammi

Verified reviewer

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

BEST COMPANY EVER

The best experience I've had from being sold the product to dealing with their 24/7 tech support. you won't find a more dedicated company. if you're thinking about this product do yourself a favor. Just do it already. I promise you won't regret the purchase.

PROS

ease of use is a plus. I can train old school sales guys that are stuck on pen and paper to use the easy contracts here in less than a day. shortened the time for sales to an easy 30-45 min process (includes F&I). the friendly staff is a huge help for those of us that don't have computers 100% down yet.

CONS

no cons. They are open to suggestions to improve their product and usually add them to the next update.

Deanna

Automotive, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2019

Frazer Auto Dealer is the best bang for your buck if you run a car dealership!

My problem that Frazer fixed was having one organized software that we could have our sales, sales tax reports and even some basic repair/recon bills. Frazer did the job!

PROS

The pros are the value, amazing price! While the competitors charge two times the amount! Amazing product!

CONS

Only "con" Please note, Frazer Auto dealer software does not have any options to run a service center.

Reason for choosing Frazer

Money, We made the switch because Frazer was more affordable. It saved us on our bottom line expenses and felt Wayne reeves had much more options but some that we didn't need.

Reasons for switching to Frazer

We made the switch because Frazer was more affordable. It saved us on our bottom line expenses each month.

Naomi

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed August 2019

Not User-friendly but great price

It was nice to have a software to enter all sales and purchases, however,all the necessary information I felt was needed wasn't available. There ended up having to be lots of notes taken on the deal jacket to make sure all details were recorded.

PROS

Great price, especially when we were first starting out and didn't have much extra funds available.

CONS

It wasn't user friendly. It didn't have fields where we could enter how the customer paid (cash, credit card, cashier's check, etc.) and when. I could access it remotely if I was at home, however, if one of my employees was in the software I had to wait until he was done.

Vendor Response

Hi Naomi, thanks for the feedback! If you'd like to learn how to enter customer payment types (or anything else), please reach out to our support team by phone, chat, or email. If your employees have the need to access Frazer from outside the office, you may be a candidate for online Hosted Frazer, which would eliminate that remote sharing. I hope that helps!

Replied August 2019

Brenda

Verified reviewer

Automotive, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Best customer service out there!

I downloaded the demo a few months before we were able to get our dealer license, so I could learn the software. I've had it from the very beginning. I have done all my accounting for the dealership on this software and I actually prefer it to other accounting software like QuickBooks as all the accounts are already set up properly and I can just run my dealership instead of trying to play accountant. I've added the payment processing integration (as I also do a few BHPH deals); I can pull credit reports from within the app, and all of my forms are updated for me. I don't have to keep track of what forms need to be replaced.

PROS

The software is affordable for my tiny car lot. Any additional services are integrated through the software seamlessly and Ala Carte, so the software grows with my business. This has been the most cost effective item for my business being that we are just over a year old. What is really priceless and you can't get this with any other DMS out there, is the customer service. Today I had a small issue so I emailed customer service with my problem and they called right away and were able to connect to my computer to resolve the problem. I had to step away from the call and I literally was able to sit back and concentrate on other things while the customer service rep fixed a missing file in the software. When I came back to my desk, there was a note on the screen that everything was resolved and he was disconnected from my computer. I have used their customer service support several times and I can't possibly say enough good things about these people.

CONS

This is a pro but also a con. It's not internet based, so it is saved to a network. Which means it can be somewhat difficult to gain information when not right in front of the computer. It does have a phone app that can be downloaded, but this is still very basic information. However the app is great for inputting new inventory.

William

Automotive, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Perfect for an independent dealer

Great with no real issues to think of

PROS

Ease of use, Has everything we need, Perfect integrations to multiple advertising sites, Complete inventory feeds to our financing banks

CONS

I really wish Frazer had a full DMS system to go with it; we would immediately cut our 3rd party DMS & just use Frazer.

Reason for choosing Frazer

Price, Usability, Integrations

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

easy easy easy!

Frazier is a key part of our dealership's success! I don't' know of any other software with the functionality of Frazier for the price.

PROS

With Frazier I am able to keep track of all our BHPH customers very easy. Inputting customers, structioning deals, and printing paper work is REALLY easy!

CONS

I've been using Frazier for a while. I wish they would work on and upgrade their CRM and inventory management

Vendor Response

Hi, Thanks for taking a moment to let us know about the value and simplicity you find in using Frazer! For what it's worth, we recently added an integration with Selly CRM and have more planned for the future. Please give us a call at 888-963-5369 if you'd like to learn more and we look forward to the continued privilege of being a part of your business's success!

Replied February 2021

User Profile

Jerry

Verified reviewer

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Cloud based is a game changer

PROS

The software is simple and easy to use. The price is a great value and those are some reasons why I stuck with Frazer over the years. I was recently looking into another inventory program mainly because I want it cloud based and to be able to check my inventory from my phone or iPad. Once they came out with the cloud based Frazer and app, I knew I was staying with them.

CONS

For some reason the app doesn't update as often as I would like it to from when I make changes on Frazer itself.

William

Verified reviewer

Automotive, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

Fairly Priced

Overall this is a great dealership program, it has all the bells and whistles. The price is amazing. There are even multiple payment options which really makes it affordable. I recommend you ask Frazer for access to the free demo.

PROS

It's great that you are able to link your website, craigslist, etc. directly to the program. Anytime a new car was entered into inventory, priced, photos, and all mechanical issue were complete. With the press of a button my website was updated, Craigslist ads posted and all documents printed.

CONS

For all that this program does for the price, no Cons for me at all.

Julie

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Frazer

PROS

The ease of taking payments over the phone is what i like most

CONS

i have not found anything i dislike about Frazer

Chance

Verified reviewer

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Frazer Auto Dealer Software

Frazer Auto Dealer software has been a game changer for organizing and keeping up with customer accounts, I don't know how we ever managed before we got Frazer.

PROS

It is so easy to use and the price is amazing for everything the software does.

CONS

sometimes the updates cause problems between linked computers which can be a pain but the customer service center always fixes the problem quickly

Jabi

Automotive, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Customer Service Always Goes Above & Beyond!

I was working from home due to bad snow storm and was having issues from my personal computer at home. I called Frazer and spoke to [SENSITIVE CONTENT HIDDEN] and these guys were able to log on and take care of the issues I was having log on and also took the time to explain why I wasn't able to log on. Anytime any of our locations have an issue there is no hold time and staff is awesome! Always professional and willing to help!

PROS

Easy to use and navigate. It exports to the banks and other systems we use.

CONS

Uploading pics is a bit of a process on getting them for inventory

Vendor Response

Hi Jabi, We are happy to hear you find Frazer easy to use and are making good use of the many integrations we offer. We also have a mobile application called Sidekick that may help make the process of adding photos to your Inventory easier. Please feel free to contact one of our expert support techs at 888-963-5369 if you like to find out more.

Replied February 2021

Stephani

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

Amazing customer service & great product!

Allot

PROS

We LOVE this software, it's very user friendly and if you get stuck on something or need them to create a report for you they are always helpful & always come through. We have been using this for 5+ years & love it!

CONS

That it doesn't have a mobile app or mobile option for when not in office. It would be great if they would create an app and be current with technology of mobile phone use.

Vendor Response

Thank you for the great review, Stephani! And soon all Frazer dealers will have access to our Sidekick mobile app, coming soon to your state! Sidekick is already available to dealers in GA, KY, and FL. Keep an eye on our blog for announcements of our state-by-state rollout here: https://www.frazer.biz/news

Replied July 2018

Alex

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2017

The best Automotive DMS Software on the Market for Independent Dealers!

Time and Cost Savings to manage and operate the dealership. Great accounting and reporting functions as well! When I first saw the home screen, I though I was looking at a windows 95 application, but DON'T LET THAT FOOL YOU! Under the hood this software does more than it's next 10 competitors combined! Very intuitive and easy to use! I wish they offered DocuSign

PROS

EVERYTHING! WE have used 2 other big name software providers that charge BIG. This software not only does MORE, it is easier to use, and for A LOT Less. I would recommend this to any dealership from start up to 150 vehicles in stock. Great BHPH module, Great integration with payment processors, and route one.

Kevin

Automotive, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed August 2016

Would not RECOMEND frazer.

Well let's see. Lost half of my contacts, got customers making payments and principal not coming off of there payment as shown, got other customers that show I owe them money versus them owing me. I WOULD NOT RECOMEND THIS PROGRAM TO MY WORST ENEMY!

PROS

Was great to start with. Then went to crap, took several man hours to re-install my customer network because frazer wouldn't do it and still not right! Losing business and have ALOT of pissed off customers!

CONS

Customer service sucks! I mean if I'm paying X amount a month to have this so called GREAT service I expect it to work correctly and if not workin correctly then they should have to fix it!

Tammy

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Great product

Customer support is always easy to access. Improvements to the software are constantly being done to keep you in compliance.

PROS

Frazer understands the needs of used car dealers. Improvements are constantly being made to keep up to date.

CONS

Nothing. It is exactly what we need. There really is nothing negative to say.

Reasons for switching to Frazer

The previous software had become obsolete

Vendor Response

Hi Tammy, Thank you kindly for taking a moment to share your fantastic feedback! We look forward to continuing to provide you with the tools and services that can help your business grow and prosper!

Replied December 2020

Susan

Automotive, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2021

Frazer is a must have for all large and small dealerships

Frazer has assisted us in staying in compliance with OOOC and allowing us to breeze through audits, which is awesome.

PROS

The customer service is out of this world!! Always quick to answer and happy to help. If they are not able to help they can always find someone who can,

CONS

The only Con I can attribute to the software is that due to location they are an hour behind us and customer service opens at 9 which makes it 10 my time. There have been times I needed to get ahold of someone earlier.

William

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2017

The best support in the industry

We have been a Frazer customer for over two years now, and had previously used other software that had cost many times what we pay now. Frazer has the most courteous and helpful staff that I have ever the pleasure to deal with. We sell about 1000 cars per year in the used car biz, and without Frazer, I would be swamped in paperwork as the office manager, CFO of our business. We will be a customer for life!

PROS

Low cost, Friendly and helpful staff and instant revisions to forms without additional costs.

CONS

No complaints at all. I'm still in amazement at the service.

Justyna

Automotive, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2017

One of the customer rep provided very fast service, super friendly, and of course was very knowledgeable about products

PROS

After speaking with my tech guy and 3 people at Frazier , there was ONLY ONE that helped set up my printer. Not only was he knowledgeable about his work, he actually had a very positive and energetic attitude.

CONS

After hours call was not handled professionally as I would expect it. I was pretty much told I have to call back to get the printer aligned, and I use the software on daily basis and it is very important to be able to print forms such as POA, etc.

Sarah

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

This is it. Period.

Very easy, great customer service.

PROS

Amazing system, it can literally do anything, it constantly updates and can talk to many other different systems and websites. It can handle your accounting, inventory, service work etc. it’s literally your one stop shop. And their support team is beyond helpful and very easy to communicate with.

CONS

No cons I love this system refuse to change

Reason for choosing Frazer

Soooo many options within the system

Majid

Automotive, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Great Software, Honestly the best

PROS

Keeping track of inventory, customers, sales, reports everything a dealership needs is all in the software from online posting to paperwork. All these are included in this software. Customer services is top notch the best from small questions to big ones.

CONS

Isnt much cons besides some small ones that arent much of a big deal.

Vendor Response

Hi Majid, We appreciate your gracious review and are glad to hear that we are able to help fulfill your business needs. Here's to many more years of continuing to help each other succeed in all that we do!

Replied December 2020

Julia

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

Super easy dealer program

PROS

If you are a smaller dealer, This works great! super easy. Love the craigslist option. Makes it easy to do online sales.

CONS

It isnt as updated as much as the newer programs. Would be great if they came out with a text option.

Vendor Response

Thanks, Julia! Updates to the program can be done from the main server computer. Have you checked out Textmaxx Pro, or Solutions by Text? Both are recently integrated with Frazer!

Replied July 2018

Dan

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2017

Absolutely awesome. Support is second to none.

PROS

Ease of use. What I didn't understand, was quickly and easily explained. Every support item needed was resolved quickly.

CONS

Doesn't automatically sell the cars for me. :) Maybe some add-on accounting features. Need a cash flow statement. Customizable one along the lines of the export feature but with accounting item. ???

tiago

Automotive, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

[SENSITIVE CONTENT] iS THE BOMB DOT COM

Mostly [SENSITIVE CONTENT].... [SENSITIVE CONTENT] is Frazer, Frazers best asset right there... needs a raise, and a promotion. DEAD SERIOUS. HE HELPS PEOPLE.

PROS

not so much the software(i mean, frazers great and all) BUT, [SENSITIVE CONTENT]... he's the man.

CONS

None, I HAVE NOTHING BAD TO SAY, ONLY GOOD THINGS ABOUT [SENSITIVE CONTENT]..

Reason for choosing Frazer

mainly [SENSITIVE CONTENT]... he helps me make money. im telling you.. HE'S THE MAN

sandra

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Fantastic!

The frazer help desk team was able to help me set up existing service software on a new computer.

PROS

Its very friendly use. anybody can use this software.

CONS

i like everything. but if it was available in other languages will be helpful.

Reason for choosing Frazer

its very friendly use

Tom

Verified reviewer

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Great software

Great for keeping up with inventory expenses cost calculating interest rates keeping up with payments

PROS

Easy to use just point and click a tab the software will lead you to your next step

CONS

Finding how to change due dates for payment it has hanged locations few times

Showing 1 - 25 of 143 Reviews