About Airbase

Airbase is a comprehensive spend management platform that combines bill pay, corporate card issuance, spend approvals, employee reimbursements, and more. This solution can be used by CEOs/CFOs, VPs of finance, controllers, accounting managers, and other corporate employees. To improve accuracy and save time, Airbase uses accounting automation that covers the whole transaction lifecycle from beginning to end. Mobile apps are available for iOS and Android devices. The platform can integrate with Quickbooks Online, Xero, Sage Intacct, and Oracle NetSuite. Using Airbase, managers can customize spend controls for employees based on expense policies. Controls can be set by department, spend threshold, or expense category. Expiration dates and card amounts may be set to furt...
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Airbase User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Showing 1 - 5 of 40 reviews

User Profile

Dmitri

Verified reviewer

Company size: 51-200 employees

Industry: Marketing and Advertising

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2020

Best AP solution for SMB to MidSize businesses

From start to end we had an amazing experience with the sales process, implementation and daily operations. Highly recommend!

Pros

The best thing about Airbase are not the constant flow of features, the insanely fast support team or even the ease of deployment. The best thing is the architecture for approval flows and how the product team pays very close attention to customer needs. The approval flows are setup in such ways as to allow each team to be fully automated in their approval flows and forbids circumvention of controls, thus allowing us a very high level of confidence that each person is accountable for their purchases.

Cons

I highly recommend Airbase, however, this is a new product and I also recommend spending a lot of time analyzing each nuance of your AP process needs before moving forward as not all features are immediately available. At the time of writing this review, international payments are not yet ready but Airbase has communicated their roadmap and we know exactly when this will be rolled out. The minor drawbacks have not impacted our improvements in performance, quality, and stability of accounting controls or slowed us down at all.

Reasons for switching to Airbase

Bill.com is knows for its sync issues and weak approval flows. Airbase not only fixes both but also gives you tools to validate everything through reporting and flows that are flexible but reliable.

Joe

Verified reviewer

Company size: 11-50 employees

Industry: Computer Software

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2021

Essential Tool in Modern Finance Tech Stack

The overall user experience is excellent. Airbase helps Welkin improve accounting accuracy with fewer reclasses and supports a much faster monthly closing process. Time savings come also from the vendor self-onboarding process, which allows to save key documents such as W9/W-8BEN and contracts. Real-time spending monitoring also allows department owners to check on their spending without finance/accounting support.

Pros

- Automatic bill coding with OCR (time savings). - Automatic credit card coding with receipt management function. - Excellent onboarding and implementation team. - Fast responsive customer support team. - Airbase improves features based on customer feedback. - Fast and meaningful product improvements and great UI/UX. - Early access to beta features on request (such as receipt audits, advanced approvals).

Cons

- Airbase lacks a few features to replace some other tools effectively (e.g. Expensify). - Annual fee could be lower or cashback on credit cards higher. - International payments still not supported as of early Feb.2021

Reasons for choosing Airbase

In our vendor evaluation in 2019 Airbase received high scores for key features such as automated accounting procedures (bill coding, credit card coding/approval processes), receipt compliance, vendor self-onboarding, and departmental spending monitoring/reporting). While Brex offered the biggest credit (one-time $5K AWS) and slightly larger cashback reward program (recurring), Airbase offered overall more time savings for the accounting/finance team.

Reasons for switching to Airbase

- Improved accounting accuracy with fewer reclasses. - Faster monthly accounting closing process. - Vendor payments and onboarding through automation. - Efficient year-end receipt compliance audit. - Real-time expense reporting / monitoring by department. - Better UI/UX experience for the accounting team.

Sean

Company size: 51-200 employees

Industry: Financial Services

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

July 2021

Bill pay only

Airbase has been responsive and helpful with all issues we've encountered. It took a decent amount of time to set up bill pay and we've misstated our GL multiple times due to lack of understanding of how the product functions. However, we are happy with the product and have recognized significant efficiencies compared to our historic manual processing.

Pros

This software makes it simple and efficient to aggregate, prepare, review, and pay invoices. It has significantly reduced the time to process AP via its clean workflow and automatic timed payments after approvals are completed.

Cons

There are some idiosyncrasies in this product that take time and effort to understand. Unfortunately, our trial and error learnings have resulted in multiple GL misstatements; one of which resulted in an error identified by auditors. For example, when an invoice gets changed/updated by the Vendor the AP processor has an opportunity to "archive" the bill in Airbase. This action does nothing to your GL so any new invoice will be double-counted. I also wish there was a way to remind approvers more frequently. Bill are most often late due to delayed approvals.

Khanh

Company size: 51-200 employees

Industry: Financial Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Functionality

out of 5

August 2021

Airbase from the People Ops perspective

Pros

The most impactful feature for our team has been Airbase's ease of use and the fact that we don't have to process expense reports. So no more wait times for reimbursements to land and no more wasted time tracking down receipts!

Cons

Can't think of anything at this time. Airbase has been awesome!

Sheng

Company size: 51-200 employees

Industry: Financial Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2021

Airbase ease of use

Overall the experience has been wonderful, we are able to close more accurately and timely due to using airbase. There's no longer a struggle trying to determine what the spend is on various cards as they all have been categorized previously. Although initial setup may take longer it is well worth the accuracy.

Pros

The best part of airbase is that it easily integrates with QBO. This allows me to setup prepaid on Airbase that automatically set up to sync to QBO for a monthly close. Cards are automatically set up to charge a certain GL code, rendering it unnecessary to go back monthly to determine what the spend was and where to charge it.

Cons

When making some entries, it does not use a new naming convention and would use the most recent journal entry naming convention to make the the journal entry title. This can lead to bit of confusion.

Reasons for switching to Airbase

We wanted more accuracy and timeliness as well as an all in one product

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