--- title: "ALERE Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ALERE. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ALERE is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/alere-erp-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Accounting Software](https://www.softwareadvice.com/accounting/) / [ALERE](https://www.softwareadvice.com/erp/alere-erp-profile/) / ALERE Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/erp/alere-erp-profile/) Reviews # ALERE User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 18 ### Secondary ratings - Ease of use: 4.9/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 12 reviews (67%) - 4 stars: 6 reviews (33%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## ALERE customer reviews Showing reviews 1-18 of 18 (page 1). ### Number one accounting software. - Overall rating: 4/5 - Reviewer: Gedion B. - Verified reviewer: Yes - Industry: Media Production - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ALERE introduction in our organisation has been major breakthrough. The product has offered us real-time financial reports which has made it easier for us to bulk data in multiple dimensions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software has robust financial reporting capabilities and its customizability according to users needs. ALERE is able to build accurate financial reports. #### Cons The software is quite expensive and the reporting tools are not effective. --- ### Alere is AWESOME ! - Overall rating: 5/5 - Reviewer: Miranda N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Great experience, quick and self explanitory. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My clinic used alere for occupational services. Very user friendly. #### Cons Every once in a while there is glitches that last a couple of hours. --- ### Boyesen, Inc. - Overall rating: 4/5 - Reviewer: Karen G. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are very happy with Alere. As well as the fact that it is very user friendly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Alere is very user friendly. Alere can also be configured easily for our needs. #### Cons Not enough space for customer information without customization #### Reasons for switching to ALERE Looking for something that was more user friendly --- ### Embracing the New on a reliable codebase. - Overall rating: 5/5 - Reviewer: Jay v. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent. Clients are pleased with the core product, and easy ability to customize. Each release offers new capabilities, integration with web services. And clients always have full access to their data. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuitive, easy to use, stable, effortless upgrade from file based to SQL Server backend, on-prem with option with VARs to host in the cloud. Continuously being up-graded. #### Cons Still a few areas, such as authentication to 64 bit Office 365 are still under development but should be released in the next version. --- ### JX Nippon Mining & Metals review - Overall rating: 5/5 - Reviewer: Carla W. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The system is very robust and causes no problems. I like working with the staff at TIW too. They are always helpful and offer suggestions when creating custom modifications. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The way all the modules interact with each other and are linked are most beneficial. The manufacturing module lets you set up machines with an overhead rate so the cost of the machine is layered onto the cost of the manufactured items. A direct labor rate is used for the labor portion of the costs as well. TIW created custom modifications that make Alere even easier to use for the manufacturing personnel. #### Cons Sometimes the reports are too lengthy and have too many columns. --- ### New User - Overall rating: 4/5 - Reviewer: Melissa F. - Verified reviewer: Yes - Industry: Chemicals - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Everyone is able to find out information through the system, instead of constantly asking if an order has been placed. There are less errors with duplicate orders because of the warnings. On my end, setting up the system wasn't as bad as I was imagining it, and the learning curve was short for new users. We are still learning new tricks, but people have picked up the system rather quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros This software has so many capabilities that we didn't have available in our last software. The ease of finding information is great. We all love being able to have multiple windows up at once. #### Cons Sometimes the different tabs of the modules can take time to load, and we had some problems with errors and the system freezing up. The most problematic area is mass emailing, currently there is a large work-around to be able to send out mass emails from G-Suite. Also, we would like to be able to input customer information when using the mobility app. #### Reasons for choosing ALERE They were all more expensive. However, I think the maintenance fee for each module is a bit high in Alere, especially when we keep adding modules. #### Reasons for switching to ALERE The product was old and was giving us a lot of trouble. #### Vendor response Hi Melissa, Thank you for the feedback. There shouldn't be a large amount of lag time between opening a tab and the feature set of the module loading. If you're experiencing that kind of issue, please let Technical Services know. We'll be happy to take a look at your data to see if it's something we can help rectify within ALERE. I'll be happy to float the idea of integrating with G-Suite past development when we compile the feature-set wish list for the next version. It may also be possible to add that integration as a customization for your organization if desired immediately. If there are other items, or functionality, you would like to see in ALERE as part of the base product, please feel free to email tech@tiwcorp.com with the feature request and we'll investigate it. Thank you again, Tim Replied February 2020 --- ### ALERE software review - Overall rating: 4/5 - Reviewer: Matt R. - Verified reviewer: Yes - Industry: Utilities - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered All facets of operations are now managed within ALERE. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the comprehensive nature of ALERE. It handles all of our operations. We used to have different systems for accounting, inventory control and CRM. Like everyone these days, we multi-task. Now we don't have to bounce back and forth from system to system to do our jobs. #### Cons The commissions module out of the box doesn't work for how we calculate commissions. #### Reasons for switching to ALERE Sage was challenging to work with. Using multiple screens at the same time, which is necessary when multi-tasking didn't work very well. In addition, upgrading versions was extremely expensive due to modifications we had in Sage. Modifications had to be redone in each new version and that was cost prohibitive. --- ### Flexible and Easy to Use - Overall rating: 5/5 - Reviewer: Renee S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have clients that do manufacturing and distribution all over the country. We are able to do modifications and still upgrade to new versions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have clients with differing needs. The ability to modify is very important for us. Ease of use is also very important for our clients and the product is easy to learn. The manuals and demos are very helpful. Support from TIW is always quick and helpful when we have questions. #### Cons I can't think of any cons. The software has met our needs. #### Reasons for switching to ALERE Old software was discontinued and obsolete. --- ### ALERE fan - Overall rating: 5/5 - Reviewer: David K. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use ALERE for everything related to accounting and order flow. We emphasize entering activity while it occurs. From inventory receipts, to manufacturing transactions, to shipments and invoicing - we know right up to the minute what has occurred. Typically, we have financial statements completed by 10:00 AM on the 1st for the previous month. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ALERE is comprehensive and it is always current. We put information in as it occurs so the data can be used by customer service, manufacturing scheduling, and by accounting. #### Cons We built our systems around ALERE. We try to use the system as it's designed and have made minimal modifications. I really don't know of a con to ALERE. #### Vendor response Thank you for taking the time to review ALERE. I'm glad to hear that ALERE has been a good fit for your environment and is serving you well. If you have any requests for new features or enhancements you would like to see to the product, please feel free to suggest them to technical services. When a request makes its way into the core product, you will be notified of its inclusion. If you have any questions or concerns, please do not hesitate to contact TIW. Replied March 2022 --- ### Alere Offers Robust Functionality Reflecting Decades Of Ongoing Development & Improvement - Overall rating: 5/5 - Reviewer: Ron J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Alere's publisher, TIW Corp, has provided superb customer service, both to our company as well as directly to our clients. This is definitely a company who understands the importance of timely responses to issues and have always gone out of their way to provide thorough resolutions. Their annual software maintenance is one of the best investments our clients can make and we never hesitate to heartily recommend that our clients stay current in order to take advantage of the new features Alere consistently provides each year. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Conative Information Technolgy specializes in providing software that accommodates and streamlines existing business workflow and assisting our clients to accomplish their stated goals and objectives. We often write custom programs that integrate with existing ERP systems. We've worked closely with Alere since the early 90's and have always been impressed with their technical depth and clearly evident commitment to providing software that preserves these custom changes even as their product evolves over time. Their custom development framework is the best we have seen in over 30 years in the business. Our clients have found Alere easy to use and navigate. Due to the design of Alere's library of intelligent objects , integration with other company systems has been accomplished with ease. #### Cons Since we reside in Canada, we have had to integrate Canadian-specific payroll programs with Alere, but this has never proven to be much of an issue as there are several ways to integrate and analyze the data. --- ### Great Value, ever improving, company that Listens - Overall rating: 4/5 - Reviewer: Dennis M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have implemented ALERE for many companies converting from sage Pro, dynamics and older MAS 90/200. for the end user customer, you get a software product that has been designed to be upgraded meaning you pay for business software maintenance and get to use with carrying any configurations over from version to newer version. Of course, recent change from ALERE v14 to ALERE v15 introduced multi line customer's and supplier's addresses but 3-4 hours of custom forms changes - cosmetics - and on the new version with some 50+ improvements, new document management features , better service tickets and dispatching. You as a customer get value #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros In the world of software where every company buying software wants to implement and configure the software to meet business needs, ALERE makes this possible. #### Cons Not well know in the industry and localized in Eastern PA makes it difficult for Central and mid west companies to know #### Reasons for choosing ALERE 1 year of ALERE purchase with Business care < 11 months of Sage 300 subscription and ALERE has more features. year 2 and forward Sage extremely expensive. Sage produces <10 product changes (not supporting older MS Office versions anymore counts as 1). #### Reasons for switching to ALERE Sage sunset product. Sage migrator migrates G/L 7 years, but then only static files (customers, vendors, inventory). item bin tracking is 3rd party sage product and does not convert. Sage 300 import into menus cumbersome and very rigid. --- ### Excellent ERP Program for SMB Market - Overall rating: 5/5 - Reviewer: Jeff B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ALERE is excellent ERP solution for small to medium size business in distribution and manufacturing industries. Well organized and connected data structure provides powerful and easy to use ERP program without complex and confusing user interface. Reason pricing and low maintenance cost allow users to keep up with latest version which comes with new enhancements and better reports. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to learn and use in most area of company work including accounting, inventory management, distribution and manufacturing. Normalized data structure eliminates duplicate information stored in multiple places. Drill down allows auditing process or researching information work pretty simple and straight forward. Reasonable purchase price and low maintenance cost is the best in SMB ERP market. Fast and knowledgeable support team provides dependable assistance in problem solving. #### Cons Front end program is still based on VFP9, which make some large transaction processing slow. VFP also creates ungraceful program crash in case of program or data error. #### Reasons for choosing ALERE Best Value and Best Support team --- ### reiiew - Overall rating: 5/5 - Reviewer: Amy W. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. like the product. the customer support is great and quick #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros we only use it for manufacturing, not for the financial part. #### Cons user right set up is not that easy to use. #### Vendor response Thank you for reviewing ALERE. The granularity of the user rights has been brought up a few times in conversations with customers. The easiest method to manage user rights is to set up a few inactive accounts with the permission sets matching your desired user rights scheme. The permission set can then be copied from the inactive default accounts to named user accounts as required. I'll also log a request with the development group to add another layer of sorting to the permission set to make future updates to the permissions easier. If you have any questions, concerns, or requests for future features, don't hesitate to contact TIW. Replied March 2022 --- ### Reviewing Alere - Overall rating: 5/5 - Reviewer: Barbara L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Tracking the bills that we pay and being able to hyperlink them to the actual invoice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We can import our time from a timesheet making billing very easy. At any time, I can review where we stand in the month. #### Cons Having customers that need to connect to other websites other than the ones that TIW has made available can be difficult which the customer does not understand. --- ### Great software product! - Overall rating: 5/5 - Reviewer: Shannon T. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is an all-in-one product for us. From maintaining customer information, creating sales orders and purchase orders, to creating work orders. This software also maintains our inventory system and includes lot integrity. It is our most important tool in our everyday use. #### Cons Nothing - it is a very nice software program and can not think of anything negative to write. #### Vendor response Thank you for taking the time to review ALERE. We're quite flattered by the review. Since ALERE is a highly evolutionary product, if you find something that could improve efficiency or the presentation of information, we would be happy to take that feedback and build upon it. Thank you again for your review. Replied March 2022 --- ### Flexible Business Management Software - Overall rating: 5/5 - Reviewer: Joseph C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. All accounts receivable, accounts payable and inventory for our business is maintained in ALERE. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Consistent flow throughout multiple functions/menus. Follows traditional bookkeeping format and is easy to audit. Good reporting filters and criteria that get better with newer revisions. #### Cons I have no issues with the software. After using the program for over 15 years, I haven't experienced a weakness in the package. #### Reasons for switching to ALERE My old software did not keep up with the times and was not keeping up with modern computing needs. ALERE has a modern interface and feel while maintaining a consistent feel throughout the years. --- ### Alere Version 15 - Overall rating: 5/5 - Reviewer: Anthony B. - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and integration with existing processes #### Cons I don't dislike any major features of Alere --- ### Overall ease of use - Overall rating: 4/5 - Reviewer: Michael F. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Implementing ACH processing has been a huge efficiency gain. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Alere is really user friendly, easy to learn and use on a daily basis. #### Cons Having more automation capabilities in regard to reports, auto create and email reports. --- ALERE Reviews, Pros and Cons - 2026 Software Advice