Avangate Digital Commerce Software


 

Avangate’s Digital Commerce platform is a business management solution that includes an e-commerce manager, subscription billing, global payments and marketing and merchant services.

Designed for businesses in the software/technology industry, this tool helps businesses launch new products, maximize revenue and expand their market reach. With several modules to choose from, users can customize the platform according to their individual business needs.

The platform’s multicurrency and multilingual capabilities support global operations, allowing users to set up and accept payments worldwide. Billing plans can be customized to match the end-user’s billing model (one-time, recurring or usage-based).

Additionally, with the system's reporting and analytics functionality, users can track several aspects of their business and gain actionable insights, including detecting customer trends, comparing attrition rates and analyzing churn.

The cloud platform and services are available worldwide for software, Software-as-a-Service (SaaS) and online service companies of all sizes. Users have access to online, phone and email support services. Subscription cost for the different feature packages includes payment processing and merchant account fees. Avangate is a fully hosted, PCI-Compliant digital commerce provider.

 

Avangate Digital Commerce - Dashboard
 
  • Avangate Digital Commerce - Dashboard
    Dashboard
  • Avangate Digital Commerce - Real-time reports
    Real-time reports
  • Avangate Digital Commerce - E-commerce catalog
    E-commerce catalog
  • Avangate Digital Commerce - Deploy new product
    Deploy new product
  • Avangate Digital Commerce - Reports
    Reports
  • Avangate Digital Commerce - Sell globally
    Sell globally
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

11 Reviews of Avangate Digital Commerce

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Ann from Researchware, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Avangate is the third global e-commerce platform we've tried, and by far the best.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Value
Support
Pros

Technical support is quick (often immediate via online chat), courteous, professional, and knowledgeable.

After initial set-up and some familiarity with the control panel, Avangate is easy for our customers to purchase through and for our team to administer.

Cons

Avangate's Affiliate Program feature is geared towards software companies with broad-interest software promoted on "affiliate" websites that are usually promoting a wide range of software with "coupon" or "discount" pricing. Our software is very niche market (educational / scientific software) and we would prefer an affiliate program that can be easily tailored to screen and accept specific affiliate sites, e.g. software resellers that offer other software in our niche market, sites that review software and other resources in our niche market, and affiliates who are also providing technical support and training for our software through their own business.

Review Source: Capterra
 

Philipp from P.Stiefel Softwareentwicklung
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Lots of features and excellent customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
Value
Support
Pros

There are a lot of features included and after some time getting used to them I was able to configure everything the way I required it to be.
The customer support is very responsive and helpful and it's excellence warrants the fairly high price.

Cons

Avangate merged with the horrible company 2Checkout (worst I've experienced in this sector!) earlier this year and plans to operate under the name of 2Checkout in the future. I'm very worried that things will go south in the aftermath of this merger and that the poor reputation of 2Checkout will damage my sales. If I had known this in advance I would not have become a customer of Avangate. - But due to Avangate's good performance in the past, I'll give them credit and hope for the best.

Review Source: Capterra
 

Lyubomir from GW SOLUTIONS LTD
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

the Avangate system is a very flexible one.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The automatic calculation of all taxes like VAT in different countries around the world is very impressive.

Cons

Responds to customer support tickets are very slow. Once the ticket is submitted it takes at least few days to review by Avangate team.

Review Source: Capterra
 

Mark from Flame Tree Marketing
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Great Billing Recurring Billing Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were able to increase our revenue over time, up to 30%+, which was great, and continues to be.

Pros

Ease of use of desktop and mobile. Will process the grand majority of transactions and have never really given us any issues to this day.

Advice to Others

Highly recommended for anyone looking for something a little bit more robust that can help keep track of active client accounts and billing.

Review Source: Capterra
 

Dmitry

August 2016

August 2016

Avangate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Been using Avangate as our primary payment processor for 6+ years with literally no problems. It just works and does what it should do. Customer support is acceptable, email response is usually within 24 hours (my experience with their support is limited as I only need to contact it 1 or 2 times a year at most).

Pros

Easy to set up and integrate, intuitive, everything's well documented.

Cons

Sometimes customers complain that the Backup CD they ordered is not delivered or significantly delayed. I'm not sure if it's Avangate fault, though.

Review Source: GetApp
 

Juri

August 2016

August 2016

Very stable and reliable e-commerce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
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Support

We use Avangate for many years, recommend it to other people, etc. No problems with it, very professional and comfortable for use. Good support, stable payments.

Review Source: GetApp
 

Reza

August 2016

August 2016

Most reliable gateway processor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use Avangate as payment processor for almost 3 years. I worked with too many providers before but never had a good experience as what I have with Avangate. Support agent was really helpfull when we contact them several times in a day to help us to develop our custom module for Avangate.
process of accepting money is very good and professional while most of gateways only accept payments and when a chargeback happen just put a penalty (mostly Money!) on your account.

Review Source: GetApp
 

Amina from Zemana Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Avangate Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Good payout options and simple e-commerce provider. The affiliate platform is organized in a simple to use manner for both: affiliates and vendors, and the tech. support service is always at the top.

Review Source: GetApp
 

Annelise from VSO Software
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

We've been partners for 10 years!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We trusted Avangate right from the beginning when they were launched, and we've had a great partnership ever since. We recommend them for the efficiency of their system and friendliness of their staff.

Pros

The widest range of supported payment methods in the world. Competitors don't come even close.
Great marketing strategies for their affiliation system.
Great team of passionate employees with quick feedback

Cons

platform not so flexible: some capabilities missing

Review Source: GetApp
 


June 2016

June 2016

Avangate Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been using Avangate as the primary payment processing company for my online software sales for the past 4 years and have to say that I'm very pleased with them.

Their service is competivitley priced and they are very responsive to any queries I ( or my customers ) may have with them.

They are also prompt and reliable payers and have always settled my invoices with them on time.

Pros

Good pricing.
Good range of payment options.
Great customer service ( both for myself as a customer and my customers who purchase through them )
Deal with tax complexities such as VAT allowing me to focus on developing and selling my software.

Cons

Not many.

Their website / application is looking a little bit old. It's functional but a little bit dated.

Review Source: GetApp
 

Aleksandr

August 2016

August 2016

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp