Avangate Digital Commerce software


21 reviews(4.5/5)
21 reviews(4.5/5)

Avangate is a cloud-based business management solution that is designed for businesses in the software and technology industry.

It features e-commerce manager, subscription billing, channel manager, affiliate management and more. The channel manager feature helps in order and revenue management by assisting in bulk ordering, license fulfillment, billing and payments and more. It also helps in managing partner engagement by configuring partner tiers, credit limits and margins for new and old renewals using partner control panel. It also assists in managing partner database by providing pre-defined templates for contact details, sales and legal information.

The billing plans can be customized to match the end-user billing model which can be one-time, recurring or usage-based. The reporting and analytics feature helps users to view different aspects of their business including customer trends, attrition rates and analyzing churn. Subscription cost for the different feature packages includes payment processing and merchant account fees.

Support is available via phone and email.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000 , Windows 8

21 Reviews of Avangate Digital Commerce

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  • Tammy from Joseph D. Carney & Associates

    Specialty: Other

    Number of employees: 2-10 employees

    May 2018

    Absolute Lo Jack

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    For the price You can't beat it!

    Pros

    Avangate's Absolute Lo Jack software helps to track your laptop (or other devices) by simply downloading their software on the device. How convenient is this?!

    Cons

    If the device is turned off I think the software stops tracking it, so if they do not turn on I still can't locate my device.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Shiva from Ford

    Specialty: Auto Dealership

    Number of employees: 1,001-5,000 employees

    March 2018

    User friendly Product

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    User interface is very friendly and offer different features which makes it unique and best from the rest of the softwares. It is easy to configure and fairly cheap.

    Cons

    Dashboard takes little time to master it. Also there should be multiple withdrawals way. Customer support could be fast.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    February 2018

    Decent product, does what we needed.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It’s easy to set up, and allows us to enable subscription based offerings on our social networks with a robust platform that the current script didn’t support.

    Cons

    The support is a bit slower than some others I’ve tried, but overall, still not tealky a con as much as something to be aware of.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Ahmed from Smart PC Utilities, Ltd.

    November 2017

    Powerful and customizable e-commerce platform that help you succeed

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    With a powerful set of tools, Avangate really helps ISV and Micro-ISV to sell products and reach more markets. By utilizing a large network of affiliates, extensive detailed reports, promotions, A/B testing and lead management tools and customizable carts and email templates you can sell more and understand your business and users. Avangate offers extensive set of API which enables you to automate every aspect of the purchasing process. Support team of Avangate is knowledgeable and offers fast and reliable assistance.

    Cons

    Complicated and not-mobile friendly control panel that make the products setup and utilizing other tools difficult.

    Difficult to customize shopping carts with the lack of documentation to help build custom store using API

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Avangate, Avangate

    November 2017

    Dear Ahmed, thank you so much for your feedback. I have some good news: we are revamping our Control Panel and the beta version will be released very soon in December - stay tuned. As for the comment on the shopping cart, I will ask the technical support team to get in touch and discuss your needs to be able to make some concrete suggestions. Goes without saying that you can reach out to supportplus @ avangate.com anytime with any setup or technical questions.

  • Dmitry from BearDev

    Number of employees: 11-50 employees

    November 2017

    Good support, outdated UI

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Platform support is really good and they really take care about each request. They have huge number of options but sometimes it is hard to tune them in the right way as they are quite messy.

    Cons

    We are using platform for more than 2 years now and missing the critical feature to allow us passing discount information from our site to the platform without entering it in Avangate cPanel.

    We also were trying to set up subscriptions for our products but lost in options. 20-30 connected with each other features made it impossible to set up without a good knowledge of how do they work. Platform developers made it over complicated.

    Commission rate is 5-8% that is quite high. Administration UI is old - coded in early 2000 and requires a good product manager to be sorted out and redeveloped.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    November 2017

    My preferred e-commerce platform provider!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great ROI and configuration capabilities.

    Pros

    Avangate provides incredibly finite control over products, pricing and promotions. The platform is highly configurable.

    Cons

    With power comes complexity. The left sidebar menu interface is a little overloaded and could use a simpler re-implementation.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Andreas from AveApps

    November 2017

    No-nosense e-commerce supplier

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - it works well
    - easy invoicing
    - it's fairly cheap
    - it's based in Holland, so perfect to avoid VATMOSS issues
    - great support

    Cons

    The software stack can be a bit overwhelming at first; the UI could use a brush up here and there, but overall no major negative points.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Fernando from Mylex Group SL

    November 2017

    Good overall functionality and great customer support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Fast and professional service support and availability of numerous paying options, particularly in Brazil, where we currently operate

    Cons

    Lack of more detailed information on failed payment processing. When this happens the info from the dashboard is limited so we have to submit a request for more info.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Avangate, Avangate

    November 2017

    Hi Fernando, Thanks so much for your review and feedback, we really appreciate it. I have passed on your note regarding notifications for failed payment processing to the product team. It's always useful to learn about clients needs and specific use cases, it helps us constantly improve the platform & our services.

  • Dani from Xvirus

    November 2017

    Avangate is great for small companies thanks to its friendly costumer support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    -Friendly and fast costumer support,
    -No upfront fees,
    -Automatic key delivery,
    -Multi language,
    -All the features you need to start selling online.

    Cons

    -Confusing dashboard until you get used to it.
    -Minimum payout, it isn't much but it's still there.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    November 2017

    I'm mostly satisfied and will keep using Avangate

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    So far the service was very reliable. Flexible fulfillment options, flexible configuration. I recommend it to others.

    Cons

    Withdrawal options are very not flexible. I wish Avangate would allow multiple withdrawal ways adjustable on-the-fly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ann from Researchware, Inc.

    Number of employees: 11-50 employees

    November 2017

    Avangate is the third global e-commerce platform we've tried, and by far the best.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Technical support is quick (often immediate via online chat), courteous, professional, and knowledgeable.

    After initial set-up and some familiarity with the control panel, Avangate is easy for our customers to purchase through and for our team to administer.

    Cons

    Avangate's Affiliate Program feature is geared towards software companies with broad-interest software promoted on "affiliate" websites that are usually promoting a wide range of software with "coupon" or "discount" pricing. Our software is very niche market (educational / scientific software) and we would prefer an affiliate program that can be easily tailored to screen and accept specific affiliate sites, e.g. software resellers that offer other software in our niche market, sites that review software and other resources in our niche market, and affiliates who are also providing technical support and training for our software through their own business.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Philipp from P.Stiefel Softwareentwicklung

    Number of employees: 2-10 employees

    November 2017

    Lots of features and excellent customer support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    There are a lot of features included and after some time getting used to them I was able to configure everything the way I required it to be.
    The customer support is very responsive and helpful and it's excellence warrants the fairly high price.

    Cons

    Avangate merged with the horrible company 2Checkout (worst I've experienced in this sector!) earlier this year and plans to operate under the name of 2Checkout in the future. I'm very worried that things will go south in the aftermath of this merger and that the poor reputation of 2Checkout will damage my sales. If I had known this in advance I would not have become a customer of Avangate. - But due to Avangate's good performance in the past, I'll give them credit and hope for the best.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lyubomir from GW SOLUTIONS LTD

    Number of employees: 11-50 employees

    November 2017

    the Avangate system is a very flexible one.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The automatic calculation of all taxes like VAT in different countries around the world is very impressive.

    Cons

    Responds to customer support tickets are very slow. Once the ticket is submitted it takes at least few days to review by Avangate team.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mark from Flame Tree Marketing

    Number of employees: 11-50 employees

    November 2017

    Great Billing Recurring Billing Solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We were able to increase our revenue over time, up to 30%+, which was great, and continues to be.

    Pros

    Ease of use of desktop and mobile. Will process the grand majority of transactions and have never really given us any issues to this day.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • August 2016

    Avangate

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Been using Avangate as our primary payment processor for 6+ years with literally no problems. It just works and does what it should do. Customer support is acceptable, email response is usually within 24 hours (my experience with their support is limited as I only need to contact it 1 or 2 times a year at most).

    Pros

    Easy to set up and integrate, intuitive, everything's well documented.

    Cons

    Sometimes customers complain that the Backup CD they ordered is not delivered or significantly delayed. I'm not sure if it's Avangate fault, though.

    Review Source: GetApp
  • August 2016

    Very stable and reliable e-commerce

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We use Avangate for many years, recommend it to other people, etc. No problems with it, very professional and comfortable for use. Good support, stable payments.

    Review Source: GetApp
  • August 2016

    Most reliable gateway processor

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We use Avangate as payment processor for almost 3 years. I worked with too many providers before but never had a good experience as what I have with Avangate. Support agent was really helpfull when we contact them several times in a day to help us to develop our custom module for Avangate. process of accepting money is very good and professional while most of gateways only accept payments and when a chargeback happen just put a penalty (mostly Money!) on your account.

    Review Source: GetApp
  • Amina from Zemana Ltd

    Number of employees: 11-50 employees

    August 2016

    Avangate Review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Good payout options and simple e-commerce provider. The affiliate platform is organized in a simple to use manner for both: affiliates and vendors, and the tech. support service is always at the top.

    Review Source: GetApp
  • Annelise from VSO Software

    Number of employees: 2-10 employees

    June 2016

    We've been partners for 10 years!

    Ease-of-use
    Quality
    Support
    Value for Money

    We trusted Avangate right from the beginning when they were launched, and we've had a great partnership ever since. We recommend them for the efficiency of their system and friendliness of their staff.

    Pros

    The widest range of supported payment methods in the world. Competitors don't come even close.
    Great marketing strategies for their affiliation system.
    Great team of passionate employees with quick feedback

    Cons

    platform not so flexible: some capabilities missing

    Review Source: GetApp
  • Verified Reviewer

    June 2016

    Avangate Review

    Ease-of-use
    Quality
    Support

    I have been using Avangate as the primary payment processing company for my online software sales for the past 4 years and have to say that I'm very pleased with them. Their service is competivitley priced and they are very responsive to any queries I ( or my customers ) may have with them. They are also prompt and reliable payers and have always settled my invoices with them on time.

    Pros

    Good pricing.
    Good range of payment options.
    Great customer service ( both for myself as a customer and my customers who purchase through them )
    Deal with tax complexities such as VAT allowing me to focus on developing and selling my software.

    Cons

    Not many.

    Their website / application is looking a little bit old. It's functional but a little bit dated.

    Review Source: GetApp
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