I like that it is easy to find invoices already in the system. I can search by vendor name or invoice number and the invoice and it's history will be retrieved right away.

What I like least about this software is that once the invoice has been approved and batched to be paid on a certain date, there really is no way for you to know if the check has been cut or sent until the accounts payable department manually updates each invoice with it's check image and number. Wish there was a way for it to be automatically added to Avid and where you can check on the status right away.

Overall, AvidXchange has saved our company a lot of time. When I first started, I would have employees from different departments coming into my office and handing me invoices. This was not only hard to keep track of, but the invoice would need to be uploaded into the system by me (only one person reviewing header details), I would need to scan the invoice if I wanted a PDF to be attached to the NetSuite record, and then I would need to physically file the invoice. Now, it's as simple as reviewing the invoice in Avid's user-friendly portal and syncing it into our accounting system. Each department will get an invoice based on the supplier's workflow that was set in Avid and all they have to do is review, select what GL they would like to put the invoice to, and submit. Overall experience has been great. One of the few companies we work with that we actually like and feel we are getting our money's worth with. Definitely urge anyone who is looking for an automated A/P system to give Avid a try.

- AvidXchange has indexers who automatically enter the basic invoice/bill data, then send it into the proper workflow to be reviewed, approved and paid. - Customer Service is phenomenal. I have never had to wait more than 12 hours for a reply. If a check is lost in the mail, Avid will immediately void and re-issue a new check to your supplier. - A/P workflows provide a seamless and efficient way for a bill to be reviewed and approved from the right department. It allows for flexibility and completely removes the need for physical copies of invoices. - Reduces paper. - Our company uses AvidXchange with NetSuite, and we love the fact that invoices are automatically tied in to the NetSuite bills. Easy way to find a document during audits. - Overall worth every penny.

- Unable to make changes to supplier preferences for your supplier. Instead, you will need to have your supplier reach out to Avid and have them select any payment options, etc.. This isn't a huge deal, but sometimes I wish we could make changes for our customer since they aren't the ones using the software. Other changes can be made by the user, such as address changes, company name changes, etc.. This mostly refers to how a supplier would like to receive payment through AvidPay. - Indexers can make mistakes on basic invoice header data, but this is very rare.

Pretty good but frustrating at times. If I were asked to keep Avid or switch to another company to outsource payments, I would probably advise that we should switch. We are relatively happy with Avid but could be happier elsewhere. I have used similar services from other companies in my career and Avid is not what I would consider "top tier".

I really like the ease in which payments can be made. The integration with NetSuite (which we use as well) is near perfect. We have everything we need to send our payment information to AVID and have the process begin. The avidxchange.com interface is also very easy to use and it is awesome that we get up to date status on each payment.

The customer service. I don't have an assigned contact for my team any longer so the only way to speak with someone is to send in an email and hope they get back to you. I need answers right away on issues involving payments and do not get this very often from AvidXchange. When we do get someone to help, they are usually very knowledgeable and end up solving our problems but the issue is getting someone to help. I feel it is an issue with the staffing level and not the actual customer service employees. Also, my team is CONSTANTLY having to send over copies of invoices because the companies don't recognize the payment being offered by Avid, even though the invoice number is listed on your remittance. The ability to not include any enclosures (tax forms, signed contracts, etc.) also hampers our usage of the product; we still have to run some checks manually and if we are doing so, why not just run ALL of our payments this way?

Generally good-it serves as a very good document imaging manager with Vendor History and the payment process of getting checks or ACHs to suppliers works seamlessly.

Ease of Batching approved invoices and integrating them with my accounting software

At times invoice images get stuck in the inbox and our accounting staff needs to retrieve them manually to get them in the proper workflow

Getting check requests processed has never been easier! AvidXchange has made invoice approval processes and workflows so much more efficient and environmentally friendly. Because everything is automated through the software, we have been able to better track and approve our invoices. We would sometimes have invoices lost in the processing phases when we did everything through fax and on paper. Now, because our workflows are streamlined within the software, we have all of that invoice data at our fingertips.

AvidXchange is one of the easiest software platforms I have ever had to learn when it comes to invoicing and payments. Though I am just a user and not an administrator, I do have to send in a lot of check requests and payment requests for our customers and the charities we support. AvidXchange has streamlined this process and eliminated a lot of faxing and paper waste that we once had with our company.

As a user, I do not have a single complaint with this software. Its incredible functionality makes it great for even the most inexperienced of users. Our entire Marketing team has raved about how easy it is to send invoices and have them processed for review.

Processing the large amount of invoices that we have each month for our properties has become streamlined with Avid. We don't have to file and store thousands of invoices a month and cut and sign checks for all of these payments.

It has streamlined our payables process substantially. All invoices can be located in our Avid module, review and approval of the vendor invoices, and most important, it integrates with our property management software.

Everything is good, we really don't have any issues.

AvidSuite is so easy to use and makes work more flexible. We are able to work on our payables from anywhere. The approval process is seamless and the memorization of accounts to properties makes this process much faster than what we were doing before AvidXchange.

The reports are not user friendly. It is extremely difficult to find the report that I want, unless someone from Customer Care assists me. Would be better if this were more user friendly.

Avid has been a solid tool for my company to make purchase orders and pay invoices.

It's relatively easy to use and I really like the comment feature that allows you to easily communicate with the next approvers in the workflow. This communication feature is especially helpful when you are working with people in other offices. The Avid processors are efficient at extracting data from invoices when they are sent in which saves data entry time.

Setup and implementation took longer than we would have liked and I personally don't like the interface that much. In addition I've experienced many times when the file was too large (above 5 MB?) for Avid to upload which was frustrating because expense reports often are large files.

The response and help during our initial start up with [sensitive content hidden] was fantastic; it was after help let us go to normal channels is where I lost my faith with getting help. Just this week I put in an URGENT email to support and still have not heard back.

Less keying for accounting, easy researching of invoices status.

Duplicate invoices and approval process, managers are very confused by this and can not move forward with out accounting deleting invoice first, which is causing problems. Strongroom and Caliber do not all ways integrate.

I really appreciate the fact that there is no longer paper invoices floating around the office & potentially getting lost on someone's desk.

It would be helpful if there was an easy way to import from a .csv file.

Good

Easy to process invoices, and it is a well know software. Avid Community is a huge plus since it has been implemented.

Sometimes it can take a while to get a response when a ticket is put into Avid. In General Avid Utility is really difficult to use and can be very slow in the afternoon and evening.

Benefits we are realizing include an orderly electronic invoice flow with solid approval processes. Avidpay reduces time and expense be eliminating check printing and envelope stuffing.

This product scales, as must have feature in a growth business.

It is difficult to administer. The back end desperately needs a user interface update.

While turnaround of entire portfolio have been a time consuming process, now that all of our clients are onboarded, the nature of the office streamlining has changed our office culture

Time savings Access Global understanding of data Search/research options

Likely more powerful than we'd ever have time to utilize Possibly two extensive for our small portfolio of clients

Super easy to use and teach others how to use as well!

I appreciate that all invoices are kept on file electronically. Also, I think it's great that each person on the team reviews an invoice before being processed.

I wish there was a spell check option. I also wish there was a way to apply the GL code to multiple line items instead of manually typing them all in.

The menu options are easy to navigate you jump right in without having to have read a how to use manual.

I am not happy with secondary verification to access

Outstanding. The training was amazing and I was able to get up and running with no hiccups.

AvidXchange has simplified my AP process dramatically with no negative impact in the speed in which vendors are paid, if anything it has increased the speed of payment.

I have nothing negative to say about this software.

Very efficient

Very efficient. quick way to pay vendors on time

Always updating. have to log in each time. charges vendors for payment

The software is very easy to use; integration with Skyline is seamless.

Indexing is sometimes inaccurate. Setting up a new property can be cumbersome.