--- title: "AvidXchange Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of AvidXchange. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if AvidXchange is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/avidxchange-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Accounts Payable Software](https://www.softwareadvice.com/accounting/accounts-payable-comparison/) / [AvidXchange](https://www.softwareadvice.com/accounting/avidxchange-profile/) / AvidXchange Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/avidxchange-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/avidxchange-profile/alternatives/) # AvidXchange User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 211 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.1/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 134 reviews (64%) - 4 stars: 53 reviews (25%) - 3 stars: 15 reviews (7%) - 2 stars: 3 reviews (1%) - 1 star: 6 reviews (3%) ### Most mentioned pros - I also particularly value the granular control over user permissions, which allows us to set highly specific abilities and restrictions for each staff member, significantly enhancing security and compliance across the board. - It provides a paper-free and secure way of submitting these reports, as well as a method for approval. - AvidXchange succeeds in reducing manual work: scanning/uploading invoices, routing approvals, tracking payments. ### Most mentioned cons - My only complaint is that the dashboard/home screen is confusing when trying to navigate to a specific function. - I absolutely hate the aspect that we (as the payee) cannot help the employer easily switch their payment method if they are erroneously signed up for VCC payment instead of check by mail payment or ACH. - The system currently lacks a descriptive 'word bank' or clearly defined statuses for cut checks. ## AvidXchange customer reviews Showing reviews 1-25 of 211 (page 1). ### Valuable tool for any company - Overall rating: 5/5 - Reviewer: Kari J. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I have had a positive experience using AvidXchange, both as an employee submitting expense reports and as an auditor auditing Accounts Payable at my company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros My company processes employee expense reports within AvidXchange and it has simplified this process. It provides a paper-free and secure way of submitting these reports, as well as a method for approval. We also use AvidXChange for accounts payable, and it is a great tool for tracking what is owed to our vendors and providing the needed documents for audit purposes. I have never experienced any issues with performance or speed with AvidXchange; I have found it to be reliable and helpful. #### Cons My only complaint is that the dashboard/home screen is confusing when trying to navigate to a specific function. However, this may be due to the fact that I’m the Internal Auditor for my company so I have access to both my employee dashboard as well as some of the Accounts Payable functions. --- ### Best invoicing ever - Overall rating: 5/5 - Reviewer: Brittany M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, very impressed with how easy it was to use and understand. Navigating the platform is easy as well. 10 / 10 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Avid was very easy to use & submit invoices and GL codes. It also had a step to verify if everything was correct before submitting which I liked. #### Cons I did not like that it was separate from the PMS system. I wish there was a way to make it just work from the one software. #### Reasons for switching to AvidXchange Easier to use across the board and better for multi site use --- ### Thanks to a high degree of automation, this is ideal accounting solution for me. - Overall rating: 5/5 - Reviewer: Kalvin E. - Verified reviewer: Yes - Industry: Entertainment - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered AvidXchange helps solve problems such as manual accounting errors, time-consuming accounting and a lack of real-time financial transparency by automating and organizing financial processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The automatic document recognition and assignment to business transactions is particularly impressive. This function automatically recognizes documents and assigns them to the corresponding business transactions, significantly speeding up the accounting process and minimizing errors. Furthermore, AvidXchange automatically generates suggested postings that I only need to review and confirm. This not only saves time but also ensures a high level of accuracy in bookkeeping. #### Cons I wish it were easier to get a clear overview of deadlines and see which tasks or projects are due each day. I also wish it were more intuitive to change or adjust deadlines for projects and tasks. --- ### Lacking and Incomplete - Overall rating: 1/5 - Reviewer: Daryl B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Was sold as a time saving solution vs. entering invoices in ResMan and processing vs. AvidXchange interface.... while some features are good from a visual's standpoint it's lacking completion as an effective solution to quicker A/P processes. Support is really bad.... you're on your own. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Promising features, some interface of seeing the actual invoice while coding it is a plus. #### Cons Support is non existent, or lacking at best. If you think this will save you time, forget it. We've been on this platform for 2 years, but there is -0- time savings and they really don't listen to their end users whatsoever. Integration with ResMan is extremely lacking from a tracking standpoint. Some of the most basic reports needed are non-existent, and extremely disorganized and is only enhanced via an enhancement request, which rarely gets addressed annually. #### Vendor response Hi Daryl, Thank you for taking the time to share your experience. We’re truly sorry to hear that your expectations haven’t been met, and we appreciate the opportunity to address your concerns. After reviewing your account activity, we found that only two support cases have been submitted this year—one of which was resolved by you before our team could step in. We aim to respond to all support cases within 1–2 business days, and most are resolved much sooner. That said, we always want to make sure you're getting the help you need, when you need it. As for the ResMan integration, we know how vital it is for your workflow. We’d be happy to look into any challenges you're experiencing and explore the best path forward. We appreciate your input—it helps us improve. If you’d be open to a quick conversation, we’d love to reconnect and ensure you’re getting the most from the platform. Sincerely, AvidXchange Customer Experience Team Replied May 2025 --- ### Seasoned User Still Feels Like A Gamechanger - Overall rating: 5/5 - Reviewer: Alexis B. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, AvidXchange helped our company save money and become for efficient. It allowed us to implement more checks, work remotely without having to coordinate physical documents, and off things such as electronic payments we did not offer before. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use Multi Approval Routing Capability Connection to our ERP Easy search capabilities #### Cons I wish we were notified of uncashed checks sooner than 90 days. Need first payment to be check then ACH #### Reasons for choosing AvidXchange Cost, integration, ease of use, ability to pull information. --- ### Just ok - low price but you get what you pay for - Overall rating: 3/5 - Reviewer: Kathleen H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Due to pricing and limitations with our CRM, we are kind of 'stuck' with Avid for now. It works, but if we had other options with better customer service, we would move to an alternate solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Avid is fairly easy to use and the pricing model is very straight forward. #### Cons Customer service is absolutely horrible. It is almost impossible to speak on the phone with anyone. I have even tried to get information regarding my sales rep and have been told that they (Avid) can't share that information (?!?!?!). #### Reasons for switching to AvidXchange Payment limitations in Yardi made AvidxChange more appealing --- ### Integrated and Efficient - Overall rating: 5/5 - Reviewer: Nicole H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Seamless integration to banking core for all applicable modules in Ascend. The flow from invoice to asset and prepaid record keeping in one place. #### Cons The report export format limitations, inconsistent audit records and the lack of flexibility in the company setup in Ascend. #### Reasons for choosing AvidXchange We chose AvidAscend for the integration and UI. --- ### AvidXchange Review - Overall rating: 5/5 - Reviewer: Maya C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive experience, had a great implementation where we set up all the approvals. Coding is easy and notification reminders work well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very easy for all departments to use. Did not require much training. Allows for usage of custom fields with NetSuite! #### Cons They can upgrade the look of the portal but no accounting or integration issues. Overall works smoothly. #### Reasons for choosing AvidXchange Better pricing and better integration with NetSuite. --- ### AvidXchange - Best in Class AP automation - Overall rating: 5/5 - Reviewer: Richard G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Automating our AP back office through AvidXchange was a great decision. The product is easy to use, easy for our supplier base to use, and extremely efficient and cost effective. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Efficient, easy to use, easy for the supplier base to use, connects directly to our business software #### Cons There is nothing that we do not like about AvidXchange; automating our AP process through Avid was a great decision. #### Reasons for choosing AvidXchange Process efficiency and overall Cost were the primary considerations --- ### Worth the Hype - Overall rating: 4/5 - Reviewer: Lindsey W. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall AvidXchange has answered all of our questions and made out AP automation streamlined and easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best thing I like About AvidXchange is it easy to use and easy to access on the go if needed. #### Cons The least thing about AvidXchange is that it logs you out if you don't use it for a couple minutes...and the budgets portal is not working for us. #### Reasons for choosing AvidXchange Was able to talk to Blackbaud and meet our requisition requirements --- ### Accounting Time Saver! - Overall rating: 5/5 - Reviewer: Ally I. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I've had a great experience with Avid, I just wish they would make small changes to Capture. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that Avid makes it easy to pay invoices but downloading them to a que and inserting all important information. All I have to do is review the invoice and click submit. This saves me a ton of time per invoice. #### Cons I dislike the capture system. If an invoice is listed as a duplicate and it is not, there is no easy way to get it processed anyways. #### Reasons for switching to AvidXchange Avid was more hands off, they do a lot of the work for us. --- ### AvidXchange Best in Show - Overall rating: 5/5 - Reviewer: Dana N. - Verified reviewer: Yes - Industry: Entertainment - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Avid has saved streamlined our AP and made it manageable by a very small staff. It is easy for both user and vendors and paper invoices have been all but eliminated. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Eliminates the need for paper invoices being passed around and keeps a clear history of each step from invoice creation to payment. Customer service is outstanding in all areas of the program for both vendors and the company. #### Cons We cannot see how vendors choose to be paid, so we cannot assist them with questions. Also the fee charged to the vendors for ACH payments is very high. --- ### Accounts Payable Made Easy - Overall rating: 5/5 - Reviewer: Hope S. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AvidXchange has been a great experience. It is easy to navigate and offers everything that you need to have a successful Accounts payable program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AvidXchange is very easy to navigate and manage. We love the audit trail that it keeps on the vendors and researching payment issues is effortless. #### Cons We have been using AvidXchange for many years and we have not run across any issues that we would like to change. --- ### Avid Review - Overall rating: 5/5 - Reviewer: Henry S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Avid has streamlined our AP process especially in preventing loss of invoices. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Avid Automation and time stamp is great! #### Cons Customer Service from Avid is not responsive --- ### AvidXchange- The most user-friendly platform - Overall rating: 4/5 - Reviewer: Joe G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have worked with many different payable platforms, such as Nexus, MRI Software, and Yardi. AvidXchange is by far the superior platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of uploading, processing and paying invoices. #### Cons The delay time of uploading invoices and getting them on the dashboard. --- ### AvidXchange - Overall rating: 5/5 - Reviewer: Spencer S. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros very easy to navigate and customers support is quick to respond and help #### Cons Sometimes payment status is confusing to track --- ### Growing Kids Review of Avid - Overall rating: 4/5 - Reviewer: Jonathan Z. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is a solid product, but I wish the invoices showed up in Quickbooks as attached jpeg images instead of an email link. Also, I do not like the default push for VCC for all suppliers/vendors that we are paying. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Ability to scan and send invoice to online database to easily code and search and send to Quickbooks for payment and payment tracking. #### Cons I absolutely hate the aspect that we (as the payee) cannot help the employer easily switch their payment method if they are erroneously signed up for VCC payment instead of check by mail payment or ACH. The amount of companies that state they never signed up for VCC but have been switched over is concerning. #### Vendor response Hi Jonathan. Thank you for your review. We are happy to hear that you have had success with AvidXchange. Please feel free to follow up with our customer care team for assistance with payment type discrepancies. Replied December 2024 --- ### Seamless Integration: A Game-Changer for Our Workflow - Overall rating: 5/5 - Reviewer: Laurie M. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with AvidXchange has been excellent. The software is easy to use, has streamlined our processes, and saved us a lot of time. The support team is responsive and communicates well, making any challenges easy to resolve. It's been a great addition to our workflow! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really liked how easy it was to use and how much time it saved us with payments to our vendors! #### Cons Honestly, there weren’t many issues at all. If anything came up, the AvidXchange team was super quick to respond and kept us in the loop. #### Vendor response Hi Laurie, thank you for sharing your experience! Our customer experience teams are awesome and love to hear examples of how they are making a difference! Replied December 2024 --- ### AvidxChange Review - Overall rating: 5/5 - Reviewer: Greg A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. very good, a the case filing has a timely response #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros excellent product and user friendly once fully trained #### Cons could use a bit more training and discuss other common issues from users --- ### An absolute MUST HAVE! - Overall rating: 5/5 - Reviewer: Leanne S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered I've used AvidXchange for a few years and it blows my mind how we used to code invoices without it! It communicates flawlessly with our accounting software, making the process smooth! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AvidXchange is a brilliant software making coding invoices easy and efficient! Gone are the days of manual coding and scanning! I love being able to send invoices to the email and have them in the portal to quickly code and submit. This software makes coding seamless and easy! A workflow game changer truly. #### Cons No cons! If I must list one, I would say the timeliness of check delivery. Other than that, I love this software! #### Vendor response Hi Leanne. Thank you so much for sharing your feedback. We are so happy to hear you have enjoyed using AvidXchange! Replied December 2024 --- ### The parent of all apps! - Overall rating: 4/5 - Reviewer: Tareq S. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered my overall experience is great. Using PW which is a subsidy of Avidexchange is my main work feature #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros i would say its good when it comes to communicating with customer service to find a solution #### Cons difficulty logging in when you want to log in to PW fro example #### Vendor response Thank you so much for taking the time to review AvidXchange! We are so happy to hear you have had a positive experience with our products. If you continue to have issues with logging in to PW, please be sure to reach out to your customer care rep. Replied October 2024 --- ### Best Decision for our Payables - Overall rating: 5/5 - Reviewer: Carrie P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall great! Implementation Team was helpful, patient, prompt and kept things on track. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use and fully integrates with our software (MIP Fund Accounting). Implementation Team was awesome! Allowed us to move to electronic approvals and alleviated need to shuffle paper. Documentation readily available as needed with complete audit trail. #### Cons Could not incorporate distribution codes housed in MIP; work around was found. Implementation training limited to personal data - test data would have allowed for more practice. To be fair we didn't ask for additional practice. #### Vendor response Thank you Carrie for sharing your review! We are so happy to hear you have had a positive experience with AvidXchange. Replied September 2024 --- ### Customer service is non-existent. - Overall rating: 3/5 - Reviewer: Jeffrey Q. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Pretty good but frustrating at times. If I were asked to keep Avid or switch to another company to outsource payments, I would probably advise that we should switch. We are relatively happy with Avid but could be happier elsewhere. I have used similar services from other companies in my career and Avid is not what I would consider "top tier". #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I really like the ease in which payments can be made. The integration with NetSuite (which we use as well) is near perfect. We have everything we need to send our payment information to AVID and have the process begin. The avidxchange.com interface is also very easy to use and it is awesome that we get up to date status on each payment. #### Cons The customer service. I don't have an assigned contact for my team any longer so the only way to speak with someone is to send in an email and hope they get back to you. I need answers right away on issues involving payments and do not get this very often from AvidXchange. When we do get someone to help, they are usually very knowledgeable and end up solving our problems but the issue is getting someone to help. I feel it is an issue with the staffing level and not the actual customer service employees. Also, my team is CONSTANTLY having to send over copies of invoices because the companies don't recognize the payment being offered by Avid, even though the invoice number is listed on your remittance. The ability to not include any enclosures (tax forms, signed contracts, etc.) also hampers our usage of the product; we still have to run some checks manually and if we are doing so, why not just run ALL of our payments this way? --- ### Unhappy with services and a lot of technical issues - Overall rating: 1/5 - Reviewer: Brenda D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Not good - a lot of issues since they went to the AI system #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Easy platform to work with and can find invoices easily. #### Cons Technical errors - it has been down for all of my morning and can process invoice. Takes way more that 24 to 48 hours to reply to my requests. Invoices in processing get stuck in the queue till the next day. Called customer service and wasn't any help or were rude. #### Reasons for choosing AvidXchange We use rent manager and Avid works with rent manager also. #### Vendor response Hi Brenda, Thank you for sharing this feedback. In 2024, we have focused on continual product improvements, including increasing payment speed. Have you seen any improvements from these changes? If yes, we would be so grateful if you would revise your review to mention that. If no, please feel free to reach out to CERT@avidxchange.com for further assistance. Replied August 2024 --- ### AvidXchange from a VP Perspective - Overall rating: 5/5 - Reviewer: Doug E. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are processing AP more efficiently and will less staff. Our processes are streamlined for sure #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Once the system is up and running it makes things much smoother. We were able to eliminate a position and one of the unrecognized benefits of the system is how easy bank reconciliations are using Avid. A true plus when we are doing 40+ per month #### Cons There are small enhancements that I think could be implemented but it doesn't seem that there is an avenue to suggest these changes. ## More reviews [Next reviews](https://www.softwareadvice.com/accounting/avidxchange-profile/reviews/?page=2) --- AvidXchange Reviews, Pros and Cons - 2026 Software Advice