About BankPoint

BankPoint is a bank management solution that helps financial institutions manage credit approvals, deposits, loan portfolios and more on a centralized platform. Administrators can use the customizable loan pipeline dashboard to assign tasks, add documents, track customer interaction history and configure user permissions.

BankPoint's loan review functionality allows bankers to track loan levels, auto-populate content based on previous reviews, and automatically add post-review recommendations, such as change to risk rating, non-accrual and more. The document management module enables employees to use a drag-and-drop interface to upload files, maintain file versions and create document packages in multiple file formats, including images, PDFs and Excel. Additi...


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Supported Operating System(s):

Web browser (OS agnostic)

13 Reviews of BankPoint

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(10)

10

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 13 results

June 2019

Robin from USAmeriBank

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Banking

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

BankPoint review

A+

Pros

We had a fantastic experience working with BankPoint. Customer service and responsiveness was exceptional, especially with regard to customizing or adapting features of the application to better align with our functional needs. BankPoint was very attentive to the need for system integration in development. The greatest advantage was probably the developers' knowledge of needs from a financial services end user perspective, unlike many technology suppliers who work from the software to the application. Overall a great partner and highly recommended.

Cons

Implementation process with respect to mapping to the core was time-consuming but this is true of all applications. The support we received from the vendor through this process and after was stellar.

May 2017

Brandi from NASB

Company Size: 501-1,000 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2017

Great. Easy group to work with, they offer a good product with great support.

Improved and automated processes.

Pros

Ease of use and continued improvements to functionality. VSI continues to look for ways to improve their product, leveraging on the experience and knowledge of its own staff as well as its banking customers who have direct industry knowledge. They have a great commitment to "getting it right" and they work diligently to provide the best product they can.

Cons

Very little to not like. VSI continues to work to improve the features and functions of the product. Currently lacks a few common features; however, those features are in the process of being added to the system.

May 2017

Christopher from NexBank SSB

Company Size: 51-200 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

2.0

Functionality

1.0

May 2017

I use ARCS daily for the pipeline, and also for the loan portfolio to avoid using Jack Henry.

I don't have to use Silverlake.

Pros

ARCS can actually export loan data, unlike our core system, which is very helpful. The pipeline is also a useful tool for managing workflow at the bank.

Cons

Overall, the site is painfully slow and the design is incredibly dated, lacking a number of easy UI improvements common in modern web application design that would make it far more usable and readable. The data export features are for some reason limited as to what fields can be exported, the data is often output in unusable formatting in Excel (especially the Pipeline), and the export takes far too long, likely because of inefficient programming and/or database design. The Pipeline has a number of restrictions that should be customizable, such as the ability to change the loan amount (or other details) after it goes to review/approved status. It should also be easier to link multiple booked loans to a pipeline loan (i.e. for loan pools). The Reports page is basically unusable and impossible to find anything of value, and changing the effective dates and filters of a report is a painfully slow and tedious process. Inability to export historical data for a loan in bulk (i.e. daily balances) is annoying, and something easy that should be in place already. There should be an Excel add-in for the ribbon that allows for using a formula in Excel (i.e. =ARCS(...)) to pull data from the ARCS database if you enter a loan number, date, and data field. The URL for a loan detail page uses an internal numbering system, not the loan number itself, which is annoying for creating external links. Extracts lack full customization, such as reordering data fields.

Response from VSI Solutions

Replied May 2017

Chris - we always appreciate healthy, constructive criticism and feedback, but wow, that was a stinger! You did make some good suggestions in there that we think we can incorporate into the product: make the reports more "exportable"; batch association of pipeline loans to actual loans; ability to export historical balances for a loan. Look for some of those improvements in upcoming releases. We're sorry to hear about the general slowness, but a little surprised too, since our metrics show 95% of your response times coming in under a second. Perhaps the slowness you're seeing is in the reporting area, where we lose a little bit of visibility, but we'll investigate either way. Thanks for the feedback, and remember that you can reach out to us by phone or email with suggestions or criticism any time.

May 2017

Bill from NexBank SSB

Company Size: 51-200 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Long time valuable management tool from a long term partner.

Portfolio management, better imaging user interface, pipeline management, risk rating management, and loan portfolio data reporting

Pros

Reliable information based on creditably validated data sources. Multiple system views from one source. Strong workflow to support our policies, procedures, and processes. Quick integration to multiple document imaging sources

Cons

Extracts could be expanded to include a broader data set than is currently available Credit line data (global and sub account information) would be helpful.

April 2017

Jonathan from Titan Bank

Industry: Banking

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

An incredible, easy to use system that has vast capabilities

We switched to ARCS from a competing product. I cannot say enough about how transformational ARCS has been for our banking team. Now our loan pipeline, loan operations, document management, deposit pipeline and deposit operations are in a single system. We also now have sophisticated reports that make communicating with regulators straight forward. The best part about ARCS is it's about as easy to use as possible. It's like the iPad of banking software, our users can figure it out with almost no training! The result is happy employees and a more productive bank. ARCS is fully integrated with our Jack Henry Silverlake system. The integration was done in a single day. I know they also support the other major cores. VSI's support has been second to none. They delivered 100% on our engagement and 100% on time.

Pros

Powerful, easy to use, very flexible.

Cons

None.