Bench Bookkeeping Software

4.28 / 5 (18)

Our advisors have recommended this product 2 times in the last 30 days

About Bench Bookkeeping


Bench is the online bookkeeping platform for small business owners. Each month, Bench automatically gathers transaction data from all connected business accounts. Then, a dedicated team of bookkeepers ensures books are tax-ready.

With books up-to-date, users can access the Bench iPhone or desktop app to monitor cash-flow and financial health with intuitive expense reports, income statements, and more. Users can also send the Bench team a text in the message feed, and they respond within one business day. And at tax time, Bench delivers a package with everything needed to get filed.



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Supported Operating System(s):

Mac OS, Linux, Web browser (OS agnostic), Windows 10

18 Reviews of Bench Bookkeeping

Average User Ratings

Overall

4.28 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(11)

4 stars

(5)

3 stars

(0)

2 stars

(0)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-18 of 18 reviews

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February 2019

Chris from Swift Galleries LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

Outsourcing to Bench was a Gamechanger

As a small business we're constantly prioritizing big time spends and deciding what's worth us outsourcing and spending money on rather than time. Bench was one that, as soon as we were set up and going with them, we've never looked back. It is not cheap. But it's worth it for us, no question about it!

Pros

We've been using Bench for a few years now and absolutely love it. It can be basically as hand's off as you want. We get an email once a month when they're working on our books, sometimes an extra contact here and there if they provide other documentation throughout the year. And we have our CPA and Bench people in touch with each other which is even more off our plate. As small business owners, bookkeeping used to take a ton of our time, and now it's a breeze. And logging into our account we can look around at where our money is going with a quick glance

Cons

I admit we haven't done a ton of digging around in the actual software - our typical use is them contacting us with any categorization questions once a month (and after a couple years there are hardly ever any). I do wish (or can not find how) we could see how much money we're paying/spending on a particular item. So, say, I want to see how much we're spending on just Facebook ads. What I can do is search for "facebook" (and I can specifically search within whatever time period I want, like Q4 2018 or January 2017), but it won't automatically give me a sum of all of those expenses. I CAN see a summary of expenses by category, but by "line item" (like "Facebook" or "AWS") would be even more helpful.

April 2018

Patrick from CareLuLu

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

Awesome tool, great customer service, and affordable!

Pros

What I love the most is the customer service. Despite this being a "bookkeeping software/tool", you get a dedicated accountant. Executives are so responsive. Every time I have a question, I get a response that same day. The platform is also easy to use, and the interface makes it really easy to upload documents, download reports, etc. Really recommend!

Cons

One small issue is the capabilities. If you have highly complex bookkeeping needs (a unique situation or business model), this may not work for you. This doesn't matter for 99% of businesses.

Response from Bench of Bench.co

Replied April 2018

Hi Patrick - This is so lovely to hear! We're so glad we've been able to help take bookkeeping off of your plate. I've passed this on to Michael and your team, and you've made their day. - SP

October 2017

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

No more all-nighters at tax time! Easy to use, great support team, no more headaches.

Pros

The interface is clean and easy. Submitting expenses is easy and in most cases automated. My team, led by customer rep, is very responsive.

Cons

The only thing and I'm splitting hairs is that for more detailed ecommerce analytics, I need to either go to my ecommerce platform and/or pull other data for company performance. It would be helpful to be in one place. But that's a tall order for the great Bench price.

Response from Bench of Bench.co

Replied October 2017

Thank you for the review! We're excited to hear your books are no longer keeping you up at night. I've passed along your feedback regarding ecommerce analytics to our development team as well. - SP

October 2017

Manabu from WinguMD, Inc.

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

Solves the Startup Book-keeping Headaches

All of my book-keeping headaches are gone!

Pros

I really like it that Bench people essentially leave me alone and they will do all the bookkeeping stuff for me. It is not my forte, so it is great and done at much lower price point than hiring a firm. The web interface is great and pretty much you upload your expense receipts and they will take care of it.

Cons

Occasionally the bank statement transfers stops, then takes a bit of trial and errors for it to work, only happens perhaps once a year or so. No biggie, but could improve it.

Response from Bench of Bench.co

Replied October 2017

Hi Manabu - Thank you for your kind words! We're thrilled to be able to ease the headache of bookkeeping for you. We've passed the message on to Nadeeshi and the rest of your team, and you've made their day much brighter. - SP

June 2017

Victoria from Edwards Law PLLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

June 2017

great service for the price

Great simple accounting service for the price.

Pros

I really liked the responsiveness of my team, and the ease of reviewing my account each month. during our monthly call, which is included with the monthly service fee.

Cons

The only con is that you have to pay more, the more accounts you add, which was not a problem for me initially, but would have been if I added another account in the future.

Response from Bench of Bench.co

Replied October 2017

Hi Victoria - Thank you for the review! We're so glad to hear we've been able to help make bookkeeping easy for you. I'll be sure to pass this along to Tammy and the rest of your team. - SP

April 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

April 2018

RUN FAR FAR AWAY!

Pros

Nothing food to say honestly. Never got it off the ground. When I asked for a refund it was a hassle

Cons

If you look around and have your ducks in a row you will find these people are price gouging businesses and their pricing tactics are horribly unfair to the prospective customer. My best advice is RUN FAR FAR AWAY!

Response from Bench of Bench.co

Replied June 2018

Hi George, I'm really sorry that your initial Onboarding experience didn't align with your expectations, and that you weren't able to experience our ongoing monthly service. We strive for clear and upfront pricing, which is why we have fixed pricing packages based on monthly expenses and add-ons. We are proud of the value we provide our clients as America's largest bookkeeping service. We do not price match with other businesses nor do we heavily discount our catch-up service. While we can't give you back your time, you have been fully refunded. We also have taken your feedback to our team to help ensure that we provide a consistent Onboarding experience and prevent situations like yours in the future. If there's more we can do to assist you, Sarah from our Client Care team is happy to speak with you further.

March 2018

Sundeep from Ernst and Young LLP

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

2.0

Functionality

5.0

March 2018

Strong quality but overpriced

Generates reports required to prepare financial statements for clients.

Pros

Generates timely, accurate, and user friendly reports to meet business needs for financial reporting.

Cons

Customer service can take days to respond for queries. This software is also on the high end of what small businesses may be willing to pay.

February 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Hands off bookkeeping

Pros

Bench.co takes bookkeeping completely out of your hands. Provide them monthly statements for your bank, credit card, PayPal, etc. and they handle it from there.

Cons

Sometimes the hands off approach is a little difficult to change. There is no longer the ability to recategorize amounting data on your own.

Response from Bench of Bench.co

Replied March 2018

Thank you for your review! We appreciate your feedback around categorizing your data, and will be sure to pass that on to our team. - SP

February 2017

Chris from http://valiantmedia.com

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2017

Next level in bookkeeping

Great experience. Easy on-boarding, super-friendly and responsive support team. They are quick and thorough with answers and feedback. Slightly overpriced, in that I feel like our small business should have qualified for the lower tier pricing. But other than that I have only praise. Glad we decided to give it a try.

Pros

Great service and support. Nice UI.

Cons

Slightly overpriced.

Response from Bench of Bench.co

Replied October 2017

Hi Chris - Thank you for the review! We're so glad to hear you're enjoying your experience with us (and that we've been able to help you on the price side of things). I'll be sure to pass this on to Devin and the rest of your team. - SP

August 2017

Olivia from Smith Street Workshop

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use