Is Bench right for your business?

We’re here to help you make the best Accounting Software choice.

best for

  • Accounting
  • Best For Most Business Sizes
  • Supports Multiple Platforms

what reviewers say

  • Great value for money
  • Great ease of use
  • Great functionality
Frontrunners

Frontrunner 2020

Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

What is Bench?

Bench is the online bookkeeping platform for small business owners. Each month, Bench automatically gathers transaction data from all connected business accounts. Then, a dedicated team of bookkeepers ensures books are tax-ready. With books up-to-date, users can access the Bench iPhone or desktop app to monitor cash-flow and financial health with intuitive expense reports, income statements, and more. Users can also send the Bench team a text in the message feed, and they respond within one business day. And at tax time, Bench delivers a package with everything needed to get filed. ... 

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Pulse dashboard
Pulse dashboard
Profit and loss
Profit and loss
Income statement
Income statement
Transaction sync
Transaction sync
Transaction sync continued
Transaction sync continued
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User Review Highlights

4.73

269 Reviews

5
219
4
38
3
4
2
2
1
5
5

Ease-of-use

out of 5
5

Customer Support

out of 5
4.5

Value for money

out of 5
4.5

Functionality

out of 5
  • icon"I really enjoy the ease of use of the software and the communication with the team members, specifically [SENSITIVE CONTENT HIDDEN."
  • icon"I know that there is a TEAM supporting me, while I still know the name of my main contact person. The platform is easy to use and aesthetically pleasing."
  • icon"Very attractive, intuitive layout. Fantastic customer service."
  • icon"Not all of my business accounts can be connected via feed (ie intuit payroll), which requires a drag and drop upload each month."
  • icon"When I confirm those purchases it is usually 30+ transactions and at that point I don't even remember all of them so it takes a while for me to locate receipts. I really dislike that too."
  • icon"The Status tab points the blame on us, but we have always provided responses in a timely manner, within 24 hours."

Read user reviews

How much does Bench cost?

- Monthly bookkeeping - Dedicated bookkeeping team - Year-end tax ready financial statements - Direct, unlimited communication with our in-house research team

Starting price

$249.00 per month

Free trial

Available

Free version

Not Available

Which features does Bench offer?

Core features:

Access Controls/PermissionsAccountingAccounting IntegrationActivity DashboardBank ReconciliationBookkeeping Services IntegrationCash ManagementCPA FirmsData Import/ExportData VisualizationShow more features +

People who reviewed this software give it a 4.5 star rating for functionality.

How easy is Bench to use and deploy?

Bench supports multiple deployment options, including: Cloud, SaaS, Web-based, iPhone, iPad.

People who reviewed this software give it a 5 star rating for ease-of-use.

What do verified users say about Bench

4.73/5 out of 269 Reviews

Showing 1 - 5 of 268 reviews

User Profile

Chris

Verified reviewer

Company size: 11-50 employees

Industry: Telecommunications

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2020

Love Bench!

Bench is the easiest way to manage our books online. It's been a huge time and money saver over the last few years.

Pros

I've been using Bench for years now and it's so simple to see and manage my books. When something isn't categorized correctly, I add a comment and it's moved over to the right one. It's been great and easy to use.

Cons

The monthly income statements are behind often. I have to ask to get them on time. I wish it integrated with Quickbooks as my CPA can easily manipulate the data for reports.

Reasons for choosing Bench

I didn't want to do the work!

Reasons for switching to Bench

The accountant was slow and took forever to make small updates.

Response from Bench Accounting

Thanks, Chris! We appreciate you taking the time to share your experience and feedback. We've passed your comments to your team as well! Wishing you all the best.

Replied November 2020

Shannon

Company size: 2-10 employees

Industry: Online Media

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2022

Very Happy

Pros

My Team and I are very happy with the Bench software and customer service. It's easy to use, a breeze to read, and simple to update.

Cons

The lag time to get a response from a human being is something I'm getting used to as our world is moving to the online/AI experience.

Reasons for choosing Bench

The customer service team did a great job selling it and they've kept their promises over the course of our time. We appreciate a vendor who actually delivers what they promise and Bench does just this.

Reasons for switching to Bench

We were looking for a more simple experience, something with a personal touch by CS. Price was of course a consideration and Bench is competitive.

Response from Bench Accounting

Wow! We're absolutely thrilled to hear that we have been able to give you piece of mind, knowing that your bookkeeping is in great hands! It's also amazing to hear that your team has been professional, friendly and knowledgable. Thank you for sharing and for being with us, Shannon!

Replied January 2022

Veronica

Company size: 11-50 employees

Industry: Construction

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

Satisfied Customer

I love it. Bench tracks all expenses and the team communicates regarding expenses in question and suggest "expense categories."

Pros

I love how user friendly the software is. Everything is easy to upload and the team is able to communicate with you and ask for documents or ask questions.

Cons

I have no complaints about any aspect of the software. Very satisfied overall.

Reasons for switching to Bench

Software was to difficult to use and categorizing expenses was a headache. I constantly had to go back and approve scanned receipts, too time consuming.

Response from Bench Accounting

Hi Veronica, we're so happy to hear you're loving how user-friendly our software is, and how communicative your team has been! We're excited to keep providing the support you need so you can continue to grow your business!

Replied June 2022

Evan

Company size: 2-10 employees

Industry: Computer Software

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
2

Functionality

out of 5

June 2022

Bench for SaaS use

Need it for basic accounting/booking

Pros

Service that comes with software. We wanted more than just software.

Cons

Seems like we were overpromised for what it would do (so far at least).

Reasons for choosing Bench

Price and service (but not sure about whether it will work for us yet)

Response from Bench Accounting

Hi Evan, thank you for taking the time to share your experience with us. We are concerned to hear that you feel you were overpromised for what Bench does. A member of our Client Success Team will be reaching out to you shortly to discuss this further.

Replied June 2022

Steve

Company size: 1 employee

Industry: Management Consulting

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2022

Friendly, helpful staff. Software is nicely designed and easy to use. It's too expensive.

Overall, I've been very impressed with Bench. The people, organization, resources, and software are top-notch. The price, however, is too much for someone who is self-employed or a small business owner with limited transactions. I understand that you generally get what you pay for, but I don't feel that you get 10x the value over self-managed bookkeeping using Quickbooks, Freshbooks, or Wave bookkeeping software. Excellent product -- it's just not for everyone.

Pros

Everyone I worked with to understand and use the bookkeeping software was friendly, professional, and helpful. The dashboard analytics was very easy to understand and is very appealing. I also like that I can export all data into a single workbook (summaries and itemized transactions).

Cons

I don't like that the product is so expensive. Depending on how large your business is and how many transactions you're managing, this product may be too expensive. For example, I've used Quickbooks Self-Employed for years and it's under $20/mo. In comparison, Bench (without any promotions) is hundreds of dollars per month. Granted, they are provided professional bookkeeping services as well as the software, but for a business with 50 transactions per month, it is a little overkill. It's really the only thing I don't love about Bench.

Reasons for choosing Bench

I chose Bench over FreshBooks and Wave Accounting because of the bookkeeper assistance, design of the product, and ease of use.

Reasons for switching to Bench

I wanted to test out Bench to see if the added cost would equate to advice on how I could save more than I'm spending. To date, everyone has been helpful but I have received no recommendations.

Response from Bench Accounting

Hi Steve, thank you for sharing your experience with us. It's great to hear that your team has been friendly, professional, and helpful. And that you are finding our User Interface to be appealing and easy to use. We're concerned to hear that you feel as though you are not experiencing the price to the relative value of our product. A member of our Client Success Team will be reaching out to you shortly.

Replied May 2022

Showing 1 - 5 of 268 reviews

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