Bench

RATING:

4.6

(296)

About Bench

Bench is the online bookkeeping platform for small business owners. Each month, Bench automatically gathers transaction data from all connected business accounts. Then, a dedicated team of bookkeepers ensures books are tax-ready. With books up-to-date, users can access the Bench iPhone or desktop app to monitor cash-flow and financial health with intuitive expense reports, income statements, and more. Users can also send the Bench team a text in the message feed, and they respond within one business day. And at tax time, Bench delivers a package with everything needed to get filed.

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Bench Pricing

- Monthly bookkeeping - Dedicated bookkeeping team - Year-end tax ready financial statements - Direct, unlimited communication with our in-house research team

Starting price: 

$249.00 per month

Free trial: 

Available

Free version: 

Not Available

Pulse dashboard

Bench Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Bench

1 - 5 of 295 Reviews

Erik

2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed August 2022

Completely alleviated stress while reducing my bookkeeping costs

User Profile

Chris

Verified reviewer

Telecommunications, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Love Bench!

Bench is the easiest way to manage our books online. It's been a huge time and money saver over the last few years.

PROS

I've been using Bench for years now and it's so simple to see and manage my books. When something isn't categorized correctly, I add a comment and it's moved over to the right one. It's been great and easy to use.

CONS

The monthly income statements are behind often. I have to ask to get them on time. I wish it integrated with Quickbooks as my CPA can easily manipulate the data for reports.

Reason for choosing Bench

I didn't want to do the work!

Reasons for switching to Bench

The accountant was slow and took forever to make small updates.

Vendor Response

Thanks, Chris! We appreciate you taking the time to share your experience and feedback. We've passed your comments to your team as well! Wishing you all the best.

Replied November 2020

Brent

Financial Services, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

A great value of service for taking care of bookkeeping

Great experience and helpful service. Awesome value since an in-person CPA would be double the cost. Bench was especially around tax time when it comes to working with me to get my numbers buttoned up.

PROS

The iOS app is simple and easy to use. I appreciate the quick access to messaging back and forth with my bookkeeper, making notes about transactions, and they referred me to Gusto for an integrated payroll service

CONS

Some of the features like their Pulse tab of real time bank account syncing and electronic PDF statement syncing are glitchy.

Reasons for switching to Bench

QuickBooks required too much of my time and wasn’t learning transactions properly. Too many errors made for extra work on my part. Decided to make the jump since my business had grown and it was becoming more burdensome to keep up with after having kids to manage.

Marie

Photography, 1 employee

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed July 2020

Bench dropped the ball & gave me a partial refund.

I tested Bench out at the end of 2019 and then hired them for my entire 2020 books. In the beginning, they were on top of things. Then, mid-summer they dropped the ball. My account got passed to another team, and they didn't even touch my books for months. It was a mess. I reached out to customer service and they did give me 2 months of a refund, because the customer service rep (who was very kind & courteous) saw what I saw. In December, I requested for my bookkeeper to fix some miscategorized transactions and later asked, "Hey were those fixed?" She said she fixed them, which was a blatant lie! On top of all of that, it took them about TWO MONTHS to do my final end of year books that I could pass onto my CPA. I was told they were uploaded, but then they weren't there when I looked for them. I had to request, "Please upload them again." They apologized and did so right away, but by the time I saw them, thank goodness for the COVID extension, because I literally didn't have my deliverables from Bench until April 2020. My filings would have been late.

PROS

Bench is easy to use and navigate. In the beginning, they were fantastic at answering questions I had to help understand how my bookkeeping was being handled. That's about the only good thing I have to say.

CONS

I spent more time dealing with Bench all year long than when I was doing my own bookkeeping on a simple spreadsheet. I expected a learning curve in the beginning. They promised it would get easier "as we learn about your business and transactions," but I found month after month that the same transactions got flagged needing my input. Then, when I did thorough checks on my books, I found several transactions not in the right category. The other thing I didn't like was that my bank constantly needed to be reconnected. I truly felt like I spent more time handling Bench than I would've spend just doing my own bookkeeping.

Reason for choosing Bench

I chose Bench, because I was hearing good things about them from Ash Ambirge of the Middle Finger Project whom I adore & trust. I liked the idea of a real person on my books, not software I had to manage.

Reasons for switching to Bench

I thought having a real person handle my bookkeeping would be faster than doing it myself.

Byron

Law Practice, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Bench is great

My accounting was solved using bench, literally it's set it and forget it, these guys are top notch and make your life easy.

PROS

Incredibly supportive staff, intuitive friendly user-interface, provided year end tax portfolio that I could easily give to my CPA. Bench is just fantastic, I can't say enough good things about the way they have handled my accounts for the past 3 years, highly recommend. If you're a professional, this is for you.

CONS

The only con here is that I didn't switch sooner.

Reasons for switching to Bench

I was ready to enjoy my practice and not deal with my books.

Vendor Response

Thank you so much Byron for your kind words! We are so happy to be working with you.

Replied February 2020