Bench vs Shoeboxed
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.4 / 5
Value for Money
4.3 / 5
4.3 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.4 / 5
4.2 / 5
Last Review Written
September 16, 2024
May 27, 2023
Pros/Cons
Pros
- Its the greatest feeling having the task of keeping my books off of my shoulders. They make the whole process so easy and the pricing is very fair.
- The absolute best part is having a team of bookkeepers who know what they're doing, who take care of it all for me. They reach out if there are questions, and I can check in anytime I like.
- I love everything about BENCH. The ease of reading the reports each month and having them at my fingertips to being about to chat with our bookkeeper about any and all things.
Cons
- When I confirm those purchases it is usually 30+ transactions and at that point I don't even remember all of them so it takes a while for me to locate receipts. I really dislike that too.
- I had Bench do a full year of bookkeeping for my company and consulted them on aspects of the PPP loan program. I found them shockingly incompetent.
- The Status tab points the blame on us, but we have always provided responses in a timely manner, within 24 hours.
Pros
- I like that its easy to upload receipts and track mileage. Its very user friendly and I like that about it.
- The ability to forward in receipts or take a picture with the app and automatically upload. I love that the app doesn't make you save the picture to your camera roll.
- I really liked the concept of Shoeboxed and thought the interface was great, easy to use, and fit our needs at the time.
Cons
- Customer service is HORRIBLE. I have called and emailed.
- It takes all the work and dread out of a tedious task.
- I hated how there's a cost to it. I literally can just take pictures of my receipts and make a folder to save money.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
