Bill.com is my 1st choice for efficient and fully automated AP system!

We are a global company with 1,300+ people in US and internationally. We use Bill.com for all our Accounts Payable in US and internationally. We totally automated Accounts Payable using Bill.com and we have very pleasant positive experience.

Pros

My company is a global company with US head quarters and multiple international locations. In Bill.com, the billing and payment is totally automated. Approval process is excellent. As a manager, I get regular emails for bill approval. I can approve, disapprove, make comments and they go to user right away. The system is especially useful for companies with international locations and multiple US locations like my company. With Bill.com, all accounts payable is centralized and automated. We also managed to save a lot of staff costs with Bill.com. As AP is automated, we use finance staff from Eastern European locations to process AP using Bill.com. This is significant cost savings. First of all, with Bill.com the AP process and related approval is totally automated which minimizes staff costs. We are able to use finance staff for AP where wages are 3-5 times lower than US. Overall, this is a great system and my choice # 1 for AP automation!

Cons

Bill.com is a great system. I really don't think of any disadvantages. I just encourage Bill.com to develop and process more with newest financial innovations like automation and machine learning.

Great for receivables or payables

Our bookkeepers can enter the bills, the manager can approve them, and the CFO can make the payments. The segregation of duties helps protect the company. Simple to use. Easy to see when a payment will arrive and when a check clears.

Pros

It makes it easy to have an audit trail for entering, approving, and paying bills. It also makes it easy for customers to send electronic payments for their invoices. Customizable user permissions.

Cons

When you invite a vendor or customer to use Bill.com, it requires them to give quite a bit of information in order to set up an account. Some are reluctant to do so.

Fantastic AP Processing, with Some AR frustrations

Aside from a few minor irritations regarding syncing with Quickbooks and document photo cropping on the iOS app, Bill.com has been an amazing addition to our workflow. Things are easier on the operations and accounting side, and our record keeping and bill payments are more timely and more accurate. This software easily pays for itself.

Pros

We use this program in concert with a remotely hosted instance of Quickbooks Enterprise Desktop edition. My team can forward bills and upload receipts as they come in, and sit down once a week to process them all through to create bills that appear in Quickbooks. This has not only improved the timliness of our AP data, but it's also increased the accuracy of account and job allocations. We've also lowered our monthly CPA bills by about 40% because the reconciliations are much smoother. The text recognition works very well and saves alot of time. We use bill.com to pay 1099 contractors via a secure direct deposit, which has saved alot of time and effort mailing and hand-delivering checks.

Cons

I don't like that vendor credit memos cannot sync to Quickbooks. I don't like that edits to invoices created in Bill.com won't sync to Quickbooks. To work around this, our sales team always clones and deletes invoices when they need to edit them. However this wouldn't be an acceptable workaround if we actually used Bill.com to send the invoices to our customers. I don't like that the iOS app doesn't crop document uploads anymore. It used to do so.

New April 2019 Interface HORRIBLE!

My company and I have used Bill.com for several years and it was so easy to use and made our vendor payments a breeze, but now its just absolutely awful. My entire finance staff hates the new interface. Nothing is streamlined at all and the way its set up now goes against common sense because the flow is just terrible. The bills and the payments section are broken out into 2 different tabs which is so inefficient because you can no longer take a quick glance as to which bill matches what payment without making several clicks to get this info. Also, I cant see if a vendor check or ePayment has cleared at a glance in the payment tab since I have to click open the actual payment for this info now. Theres so much wasted space where the vendor details used to be when you open a vendor profile. There are just 3 unhelpful lines of vendor info and 90% empty white space which takes up half my viewing screen. When I edit the vendor details, the country of residence is at a section on top instead of being grouped with the address section. When I try to set a vendor up for ePayment, I no longer have the option of finding them by their name+email, now its only by their Vendor display name. We work with a lot of vendors where the pay to is an agency so we arent able to easily connect a vendor for ePayment. Im going to have my company move to something else since ruined user experience. I dont know who the developed this new interface, but it certainly wasnt an accountant.

Pros

I used to think Bill.com was amazing and would have given it a 5 out of 5 just a month ago. However, with the new interface update that rolled out in April 2019 Im downgrading my rating to 1 out of 5. See my review below.

Cons

The new interface is awful and not efficient AT ALL. See my review below.

Worth every penny

Our favorite SaaS product... and we use dozens. I would not work in a workplace without paperless AP processes.

Pros

Saves a huge amount of time managing AP. We've been on bill.com for 8+ years and I can't imagine running AP in compliance with our policies and procedures without it (or something similar).

Cons

Sync with external services can glitch if you're not careful. Cost can be expensive at highest tiers.