--- title: "BILL Accounts Payable & Receivable Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of BILL Accounts Payable & Receivable. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if BILL Accounts Payable & Receivable is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/bill-com-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Accounts Payable Software](https://www.softwareadvice.com/accounting/accounts-payable-comparison/) / [BILL Accounts Payable & Receivable](https://www.softwareadvice.com/accounting/bill-com-profile/) / BILL Accounts Payable & Receivable Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. 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[Overview](https://www.softwareadvice.com/accounting/bill-com-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/bill-com-profile/alternatives/) # BILL Accounts Payable & Receivable User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 563 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 3.8/5 - Value for money: 3.9/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 297 reviews (53%) - 4 stars: 160 reviews (28%) - 3 stars: 40 reviews (7%) - 2 stars: 19 reviews (3%) - 1 star: 47 reviews (8%) ### Most mentioned pros - I like that you can have an inbox where bills go to be reviewed and that it tries to auto populate the basic bill information (though not always correctly). - Bill is great and we use it along with Dext and Divvy for accounts AP and AR, invoicing and bill payment. - I also like that it's easy to process payment directly from Bill.com rather than having to set up a separate card or ACH transaction. ### Most mentioned cons - The process of verifying my account has been unnecessarily complex, frustrating, and riddled with delays. Despite submitting multiple identification documents (including my driver’s license, utility bill, and bank statement), they insisted on a selfie holding my ID—something I’ve never encountered even when opening bank accounts. - This directly impacts my efficiency and can be very frustrating, since I have to do a manual search for the vendor every time. - The vendor never received the money, we reported the issue right away, and support passed me between agents only to tell me a resolution would cost almost as much as the payment itself. ## BILL Accounts Payable & Receivable customer reviews Showing reviews 1-25 of 563 (page 1). ### EXCELLENT choice for company credit card options! - Overall rating: 5/5 - Reviewer: Tiffany M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros BILL has been a FANTASTIC choice for our company for our Credit Cards. It has streamlined our spend/expense workflow, integrates with Quickbooks Desktop, etc. It is easy to build and auto codes to the right expense account and class. They also matched our current cash-back rewards program! #### Cons None so far! We've been very pleased with BILL. There were a couple of errors when we first setup our integration, but their customer support was able to figure it out quickly. #### Vendor response Tiffany, thank you for your kind words about BILL! We are so pleased that our software has been able to streamline your spend/expense workflow and integrate with QuickBooks Desktop. Plus, it is easy to build and auto-code to the correct expense account/class and matches your current cash-back rewards program. We're happy that our support team was able to resolve any issues you had early on. We are always eager to hear what works well for you and how we can enhance your experience. Replied September 2025 --- ### Best overall billing app - Overall rating: 5/5 - Reviewer: Petal N. - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think it's great, my overall experience was good. I never once had to reach out to customer service for any assistance #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Accounting and Bookkeeping, Banking and Transactions, Email Communication, easy to use, Value for Money, can't ever remember needing to contact their customer support #### Cons Paying more for multiple seats of people you just need to approve stuff but don't actually use the software to do work. #### Vendor response Thank you, Petal, for your outstanding review of BILL! We are pleased that you find all aspects of our service easy to use and find that you are getting value for your money. We appreciate your feedback on the concerns about the costs for the approver roles. Your insights are invaluable to us, and we encourage you to keep sharing your thoughts. Replied November 2025 --- ### Bill.dot com payments works well - Overall rating: 5/5 - Reviewer: Nancy M. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Bill.com makes it easy to submit an invoice and then for the recipient of the invoice to enter the funds for payment. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the notifications received when invoices are received and later when money is expected and then deposited into your account #### Cons The software can be difficult to navigate at times when reviewing multiple invoices. I feel like I have to relearn where to find information each time I use the software to find out the status of a particular invoice. --- ### Easy, time saver for non bookkeeper - Overall rating: 4/5 - Reviewer: Jennifer S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I really am happy that we moved to bill for our payments. We are a small team and I can easily have our external accountant access the information to file our taxes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease with which you can pay vendors and receive payments. It's secure, easy to enter new vendors/customers, and epayments are a life saver. #### Cons I cannot run some of the types of reports I need to easily find information. There are times when the detail needed, I cannot get with the standard reporting offered. #### Reasons for choosing BILL Accounts Payable & Receivable Much easier and does exactly what we needed. #### Vendor response Thank you, Jennifer, for your outstanding review of BILL! We are so pleased to learn that you appreciate the convenience of paying vendors, receiving payments, adding new vendors and customers, and securely managing your e-payments. We appreciate your feedback regarding the desire for more reporting options. We recommend that you navigate to the settings in your account and select 'Import/Export.' There, you'll find a straightforward way to generate master lists of records and transactions. You can customize these lists to suit your needs and even save your preferences for future access. We are always eager to hear what works well for you and how we can enhance your experience. Replied June 2025 --- ### A game changer for AP/AR - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I have had a good experience.I love the automation, and how it's very easy to use. I would still like if it allowed me to customize my reports as per mu business needs #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The best feature is it's automation. All the AP invoices were automatically processed. It also helped in maintenance of cash flow and timely payment of bills #### Cons The charge was a bit high for our needs. Moreover, faced issues with reporting. There was very little room for customization. #### Vendor response We want to express our thanks for your incredible review of BILL! We are pleased to hear that you appreciate the invoice automation feature and that our software has helped maintain cash flow and pay bills in a timely manner. We apologize for any difficulty you have faced with reporting, and for needing it to be more customizable. You’ve also mentioned that you feel the cost is somewhat steep for your requirements. We value all feedback, as it fuels our continuous journey to elevate our customers' experience with our software. Replied August 2025 --- ### BILL Accounts Payable & Receivable Overview - Overall rating: 5/5 - Reviewer: Tawanda Q. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience is very positive. Managing the billing and invoices in BILL has been a very easy and efficient process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about the Accounts Payable and Receivable is the way it simplifies and refines the processing of vendors payments and the entire process of payables and receivables. #### Cons I have not had any issues with BILL, so I do not have a least like for the Account Payables or Receivables. I use it almost daily and have had very positive outcomes billing/invoicing vendors accurately. #### Vendor response Tawanda, thank you so much for your amazing review of BILL! We are so glad you appreciate how our software streamlines and enhances the management of vendor payments, along with the overall accounts payable and receivable process. We are always eager to hear what works well for you and how we can enhance your experience. Replied May 2025 --- ### Experienced user - Overall rating: 5/5 - Reviewer: Olga D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a positive experience, it was easy to navigate in either mobile or desktop browser, as well as the app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use and straightforward interface, at least using it as the invoice receiver. I like the organization tools. #### Cons I didn't like how it displayed too many columns on reports, which made it difficult to see if you need to take screenshots. --- ### Wouldnt recommend - Overall rating: 1/5 - Reviewer: Daia C. - Verified reviewer: Yes - Industry: Machinery - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was okay at first, but as soon as i processed the first payment i recieved an email stating that my account was closed with no further information #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros The ease of setup was great and simple. However after the initial setup, it was mediocre at best. I would not recommend. #### Cons The customer support was very unhelpful, as well as unresponsive in assisting me with information for understanding why my account was closed immediately after processing my first payment #### Vendor response Daia, we appreciate you sharing your experience. We apologize for any frustrations you experienced with our support team and your account being closed. We urge you to fill out our appeals form—https://help.bill.com/direct/s/account-status-appeal—if you would like that decision reviewed. Replied September 2025 --- ### Good way to approve invoices - Overall rating: 4/5 - Reviewer: Claire F. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I like that you can chat internally about a bill directly in the platform. I also like that you can view bills by vendor. There's a decent search functionality. #### Cons I dislike that there isn't a way to view PDFs without having to click into a particular invoice. If you could do that, to search for a particular invoice, that would be beneficial. --- ### Powerful Automation with cost and support challenges - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Report feature reduces manual task like invoicing,approval and payments. Integration with accounting softwares, Document management and collaboration, visibility and control make it a better option for businesses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It handles AP and AR in one platform and syncs with other softwares. It highlights it’s features likeAI workflows,predictive cash flow, budget control and 2 way sync. #### Cons Pricing is little high for small businesses. Limited built-in accounting features. It takes more time for processing for payments most of the time.Approval workflow and integration can be complex to set up. #### Vendor response We want to take a moment to express our gratitude for your fantastic review of BILL! We’re thrilled to hear that you appreciate how our software consolidates everything into one platform and seamlessly syncs with your accounting tools. It’s great to know you value the AI workflows, predictive cash flow features, and budget control options. We apologize for any delays you've experienced while processing payments, as well as for the challenges with setting up approval workflows and integrations. Your insights on the service costs and the limitations of the built-in accounting features are invaluable. Please continue providing feedback, as we are always working hard to improve our software. Replied September 2025 --- ### Is it too good to be true? A simple click of a button and all my bills are paid?! - Overall rating: 5/5 - Reviewer: Krystal T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Having implemented BILL for over 20 clients, I truly believe it the software's ability to help company's manage their finances in the best of ways. Now with their continued integration of the Spend & Expense platform, it is becoming a one-stop-shop for your business financial needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros BILL makes invoicing and payment processing so simple. I am able to quickly move through the entire life-cycle of my billing in record time. The workflows and automations help make business more efficient and I get to spend more time focusing on the future of the company's I help. #### Cons While BILL has been great there are some updates I believe would make things more relevant and easier. Specifically when a check is automatically voided after 90 days, the void is made using the original payment date instead of the void date. This could cause issues in reporting when integrating with QBO. #### Reasons for choosing BILL Accounts Payable & Receivable Pricing, ease of use and processing times. Along with the audit trail for enhanced transparency. Also, it integrated with 3 of our already used products. #### Reasons for switching to BILL Accounts Payable & Receivable Oh several reasons. Too many fees. Processing times were horrendous. Poor tracking and no audit trail. #### Vendor response We thank you for your 5-star review Krystal! We are thrilled to hear that our software is making your business more efficient and that it has simplified invoicing and payment processing for you. We do appreciate hearing what can make our software even better and will pass along your feedback about our check process with automatic voids. If you have any questions or concerns, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email Replied October 2023 --- ### BILL Master - Overall rating: 4/5 - Reviewer: James G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would not be at my current role without BILL because I would not be able to manage the entire AP, AR, and accounting functions without it. It's a must-have! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros BILL allows me as a controller to cut down on headaches and time spent with paper documents and old processes. BILL is an automation tool for the future that allows an AP clerk to 10x their productivity. #### Cons BILL is fairly expensive, but it is not an all-in-one solution to you must use it as an integrated solution although it often tops the price of the solutions its integrated into. #### Reasons for switching to BILL Accounts Payable & Receivable QuickBooks was a step behind in the cloud based payables solutions. #### Vendor response Thank you James for your positive feedback! We are thrilled to hear that our BILL software has sped up productivity for you. We will pass along your feedback on cost-effectiveness. We always want to hear what works and what will make your experience better. Replied October 2023 --- ### Good AP/AR tool - well established but has some manual aspects. - Overall rating: 5/5 - Reviewer: Edgars D. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Good experience but has some tedious and manual aspects to it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Good tool to manage all vendors and customers - overall a solid and reliable AP/AR tool. I like the vendor and customer management. #### Cons No way to import a payment list - have to enter lot of information manually. #### Vendor response Edgars, thank you for your wonderful review of BILL! We are happy that our software serves as a valuable tool for managing your vendors and customers. We apologize for any frustration you experienced with importing your payment lists and having to enter information manually. To request any missing features, please visit your overview page and select "Leave Feedback" at the bottom. You’ll find an option for "An existing feature/function is missing," where you can let us know what you need. We genuinely appreciate your input, as we are always looking for ways to enhance your experience. Replied March 2025 --- ### Best Payment software - Overall rating: 5/5 - Reviewer: Sherin J. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I am using BILL for AP bill processing and payment, ACH and Wire payment methods are simplifying my work and i can track everything under one software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros Easy to use and single platform for bill processing and payment. #### Cons International payments are more time consuming #### Vendor response Thank you, Sherin, for your amazing review of BILL! We love that you find our software easy to use and that it provides a single platform for bill processing as well as payments. We apologize for any frustrations caused by delays with international payments. We now have an option for payments to certain countries called local transfer, which is typically delivered within 24 hours. Here is the document that goes over that feature - https://help.bill.com/direct/s/article/000002958 Replied March 2025 --- ### If you are looking to streamline your billing, along with tackle any outstanding AR this is the software for you. - Overall rating: 5/5 - Reviewer: Kimberly K. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered We use this system with a specific client and it has made invoice submission and receiving so easy to track where it is in the process, it sends automated reminders on payment, and you have the ability to see when it is approved for payment submission, and progression of payment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Incredibly easy set up to create, submit, and track invoices being sent to clients to ensure timely collection. Streamlined billing dramatically, ability to set up profiles for clients to make invoice submission a click of the button, with a lot of automation features that saves us hours. #### Cons The vendor gets charged if they want payment to be released to their ACH faster, I believe this should be on the part of the company receiving the services as many times we paid the fee because they were behind in submitting payment. For smaller invoices the fees add up. #### Vendor response Thank you for your valuable feedback on BILL, Kimberly! We are so glad that you found our software made it easy to create, submit as well as track invoices and that it streamlined your billing with being able to set profiles up for clients to make invoice submission a simple click of a button with automation that saves you hours of work. We appreciate your thoughts on the Instant Transfer fees with how it should be billed and have passed that on to our team. Your feedback is valuable to us, and we're always striving to improve our service. Please don't hesitate to reach out if you have any further suggestions. Replied January 2025 --- ### Great Platform and Record Keeper - Overall rating: 4/5 - Reviewer: RODERICK A. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered The platform is great. Easy to use and provides quality tracking for administrator and recipient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros A very simplified platform that doesn't require an overwhelming amount of experience. Easy to use. #### Cons Connectivity for customers is still developing and can improve a bit. #### Vendor response Roderick, thank you for your positive review of BILL! We’re glad to hear that you find our software user-friendly, even without extensive experience. We appreciate your feedback regarding customer connectivity, and we are committed to continuously updating and improving our software based on our customers' suggestions. Replied March 2025 --- ### Very simple to use - Overall rating: 5/5 - Reviewer: Courtney K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I appreciate the ease of use and all the features on BILL Accounts Payable & Receivable; it is very simple to use and very practical. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros I like the timeliness of the invoices and it comes right to my app on my phone. #### Cons I thought it would provide an itemized breakdown of earnings but it does not automatically appear under the invoices. It is not very detailed. #### Vendor response Courtney, we appreciate your amazing review of BILL! We are delighted that you are enjoying the timeliness of the invoices and that everything appears on our app on your phone. We are sorry if any frustration has been caused by an itemized breakdown of earnings is not automatically available under the invoices and have let our team know. We do have a variety of reports/export options available that will break everything down for you. Please continue to provide your feedback as we value our user's suggestions when planning for the future of our software. Replied January 2025 --- ### My 2 years experience with Bill.com - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros - We use BILL(Bill.com) for processing and payment of invoices and to manage vendors. - We are able to use Bill.com provide timely payments and managing vendors. - AI recognitions of invoices is useful- Easy to enter bills, track bills and apply payment to bills which are already paid.- Availability of reports.- Availability of payment methods like Check and E-payment for US vendors and Wire for international vendors. #### Cons - Sometimes facing issues with connecting vendors to E-payment or Wire payment.- Tech support is only available by chat.- Sync errors should give more detail on what's causing the issue- There are no issues apart from above, if i encounter any issues in future i can edit this review. #### Vendor response Thank you for your valuable feedback on your experience with our BILL software! We are thrilled that you are finding our IVA useful and that it is easy to enter bills, track them and apply payments to partially paid bills. Also that the availability of payment methods and reports is handy. We are sorry for any frustrations caused by lack of details on some sync errors and connecting vendors with E-payments or wire payments. You are able to request a call/email/chat with our customer support by going to our website: https://help.bill.com/hc/en-us Replied December 2023 --- ### BILL Accounts Payable & Receivable - Review - Overall rating: 1/5 - Reviewer: Thaier H. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered I am extremely disappointed with Bill.com’s service. The process of verifying my account has been unnecessarily complex, frustrating, and riddled with delays. Despite submitting multiple identification documents (including my driver’s license, utility bill, and bank statement), they insisted on a selfie holding my ID—something I’ve never encountered even when opening bank accounts. This experience was reminiscent of dealing with a crypto scam company rather than a legitimate financial service provider. The delays in receiving my payment, the constant requests for more documentation, and the lack of transparency in their verification process left me with serious concerns about their credibility. Even after all my submissions, I was told that further delays would occur, taking several more business days. I’ve worked with major financial institutions, and they handle similar processes in a fraction of the time. Bill.com’s overly complex verification requirements and poor communication have severely impacted my trust in their service. Once I receive my payment, I will be canceling my account and ensuring my data is securely removed from their systems. I would not recommend Bill.com to anyone who values efficient, straightforward, and transparent financial service. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing,.. The live agent was polite and tried to be helpful despite the frustrating verification process. #### Cons The verification process was overly complex, with constant requests for documentation and significant delays, making it extremely difficult to receive payments efficiently. #### Vendor response Thaier, thank you for reviewing our BILL software. We are sorry for all the frustrations caused by our verification process. Our identity verification process protects our customers from financial fraud and potential cyber attacks. We reached out via your post on another Social Media site and your account has been successfully verified. Please continue to provide feedback as we are always working hard to improve our software. Replied November 2024 --- ### It enhances companies' capabilities to manage financial affairs efficiently - Overall rating: 5/5 - Reviewer: Lora S. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is certain that Bill.com has increased our capabilities and efficiency in processing bills through one system, as all processing operations are carried out through one platform, and all operations have become easy to follow, which helped us save time and effort. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bill.com is a magical solution for presenting and documenting invoices via e-mail. This enables us to approve invoices, obtain the required approvals for them, and include them in the records directly, without the need to wait for the paper copy, which may take days or weeks to arrive. I really appreciate how Bill.com's advanced automation has made processing processes smooth and fast, and has made fully automated AP processing much easier. I like very much the ease of modifying fields as needed and the export and import options, as this enables us to obtain the reports we need in detail, and I greatly appreciate the search and filter capabilities available in Bill.com, which enable us to search in multiple databases and extract the bills we need as we want. #### Cons Since I started using Bill.com, I have not encountered any technical problems, as all the tools are easy to use, and the services of the Bill.com support team are very excellent, as they have responsive technical support. #### Vendor response Lora, your comment made our day! We're going to share with our product team, who always enjoy hearing positive feedback :) Replied January 2023 --- ### Bill , automate invoices - Overall rating: 4/5 - Reviewer: Adam G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Something that could stand out and that helps its use a lot is its interface is simple without complicated menus and easy to use, this makes it productive and easy to adapt to new users, since it doesn’t require as much training to become familiar with the platform, in addition to has predefined templates that are ready to use #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros What I like about Bill is that it helps to automate finances. In my company we use it to process invoices and it does so in a matter of minutes. I like that it can be done in many ways to upload an invoice from your computer, emails or from your mobile phone with just a photo, Bill is a great help for the digital transformation of finance. He is scalable and can quickly generate invoices. Bill has a track status system that notifies if an invoice has been sent and thus have better control. #### Cons Something I don't like is that customer service is very slow to answer, when you need immediate attention this can be critical, since it delays the process due to long waiting times. A problem I've had is that I can't send many emails since they take it as duplicates, but this is due to the slow response they give in this way. #### Reasons for switching to BILL Accounts Payable & Receivable It has good integration with other software #### Vendor response Thank you for your excellent review, Adam! We're thrilled to hear that our service has been easy and helpful for you as a new user. We truly appreciate your kind words and we're going to share this with our product team, who always enjoy hearing positive feedback! Replied August 2023 --- ### Easy to make an invoice or upload your own on bill.com, plus lots of useful payment updates - Overall rating: 5/5 - Reviewer: Leila B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros As a consultant, I love being able to upload my own PDF invoice to bill.com, which then extracts the core information my client needs to see and presents it in a packaged, clear way, while also retaining the PDF of the more detailed invoice in my custom, branded format. I appreciate bill.com's notification emails when payment has been approved (especially since it includes an estimated payment date) and then when it has been sent to my bank account. #### Cons It's great that bill.com has advanced security, but I do end up resetting my password all the time since I switch between a lot of different devices, locations and IP addresses. #### Vendor response Thank you for your review, Leila. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team! Replied March 2023 --- ### Fast and convenient way to submit invoices and get paid - Overall rating: 5/5 - Reviewer: Maria K. - Verified reviewer: Yes - Industry: E-Learning - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with Bill has been great! I love it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros That there are no lost or forgotten invoices anymore. Bill.com reminds my clients that they have outstanding invoices. #### Cons It was a bit difficult to set up my account initially. The first invoice payment wasn't coming through for several weeks. Almost made me give up. But then whatever problem there was got resolved and it has worked for me since. #### Vendor response Thank you Maria for your five star review of our software. We are thrilled that BILL is assisting you with keeping track of your invoices and keeps your customers up-to-date as well. We apologize for any frustration that may have occurred while setting up your account and we are glad to know that everything is on track now. If you need any help going forward, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email Replied November 2023 --- ### Please allow secondary/partner access without 2-factor authentication. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered In the beginning it wasn’t user friendly but now I have become proficient. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Invoicing template is good. It saves all my previous entries. #### Cons 2 factor authentication as the number entered is of the company owner. Being an accountant I face a lot of difficulty when I have to ask him about the code he receives on his phone. He gets annoyed on this. #### Vendor response Thank you for your valuable feedback on BILL! We are happy to hear that you enjoy our invoice templates being able to save your previous entries. Our apologies for the difficulties you have had with the multi-factor authentication. We use the 2-step verification which adds a layer of protection, because it makes it extremely difficult to compromise the security of a BILL account. We appreciate all feedback as we are always trying to improve our customer's experience with our software. Replied September 2024 --- ### Creates AP efficiencies, but difficulty in 3-way match processing - Overall rating: 4/5 - Reviewer: Andrea T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros It's very easy to use, and eliminates paper checks and manual processing of wires and ACH payments. #### Cons The cost, the setup/implementation into our ERP system (Netsuite), and we had difficulty processing inventory prepayments and three-way match transactions. #### Reasons for choosing BILL Accounts Payable & Receivable We inherited a company who used BILL, so we didn't really have a choice. #### Vendor response Thank you for your valuable feedback, Andrea! We are happy that you find BILL easy to use as well as eliminating the need for paper checks and manual processing of wires, ACH payments. We apologize for the difficulty you have had processing inventory prepayments and with three-way match transactions. We passed on your feedback on cost as well as setup/implementation to our team. Please continue to provide feedback as we are always working hard to improve our software. Replied June 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/accounting/bill-com-profile/reviews/?page=2) --- BILL Accounts Payable & Receivable Reviews, Pros and Cons - 2026 Software Advice