--- title: "BILL Accounts Payable & Receivable Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of BILL Accounts Payable & Receivable. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if BILL Accounts Payable & Receivable is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/bill-com-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Accounts Payable Software](https://www.softwareadvice.com/accounting/accounts-payable-comparison/) / [BILL Accounts Payable & Receivable](https://www.softwareadvice.com/accounting/bill-com-profile/) / BILL Accounts Payable & Receivable Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. 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[Overview](https://www.softwareadvice.com/accounting/bill-com-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/bill-com-profile/alternatives/) # BILL Accounts Payable & Receivable User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 563 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 3.8/5 - Value for money: 3.9/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 297 reviews (53%) - 4 stars: 160 reviews (28%) - 3 stars: 40 reviews (7%) - 2 stars: 19 reviews (3%) - 1 star: 47 reviews (8%) ### Most mentioned pros - I like that you can have an inbox where bills go to be reviewed and that it tries to auto populate the basic bill information (though not always correctly). - Transitioning our workflow from paper to electronic has been a true game changer for our leadership team! - Bill is great and we use it along with Dext and Divvy for accounts AP and AR, invoicing and bill payment. ### Most mentioned cons - The process of verifying my account has been unnecessarily complex, frustrating, and riddled with delays. Despite submitting multiple identification documents (including my driver’s license, utility bill, and bank statement), they insisted on a selfie holding my ID—something I’ve never encountered even when opening bank accounts. - The other thing I do not love is that we renamed our dimensions in our accounting system and unfortunately that doesn't translate to bill. - This directly impacts my efficiency and can be very frustrating, since I have to do a manual search for the vendor every time. ## BILL Accounts Payable & Receivable customer reviews Showing reviews 1-25 of 563 (page 1). ### EXCELLENT choice for company credit card options! - Overall rating: 5/5 - Reviewer: Tiffany M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros BILL has been a FANTASTIC choice for our company for our Credit Cards. It has streamlined our spend/expense workflow, integrates with Quickbooks Desktop, etc. It is easy to build and auto codes to the right expense account and class. They also matched our current cash-back rewards program! #### Cons None so far! We've been very pleased with BILL. There were a couple of errors when we first setup our integration, but their customer support was able to figure it out quickly. #### Vendor response Tiffany, thank you for your kind words about BILL! We are so pleased that our software has been able to streamline your spend/expense workflow and integrate with QuickBooks Desktop. Plus, it is easy to build and auto-code to the correct expense account/class and matches your current cash-back rewards program. We're happy that our support team was able to resolve any issues you had early on. We are always eager to hear what works well for you and how we can enhance your experience. Replied September 2025 --- ### Best overall billing app - Overall rating: 5/5 - Reviewer: Petal N. - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think it's great, my overall experience was good. I never once had to reach out to customer service for any assistance #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Accounting and Bookkeeping, Banking and Transactions, Email Communication, easy to use, Value for Money, can't ever remember needing to contact their customer support #### Cons Paying more for multiple seats of people you just need to approve stuff but don't actually use the software to do work. #### Vendor response Thank you, Petal, for your outstanding review of BILL! We are pleased that you find all aspects of our service easy to use and find that you are getting value for your money. We appreciate your feedback on the concerns about the costs for the approver roles. Your insights are invaluable to us, and we encourage you to keep sharing your thoughts. Replied November 2025 --- ### Bill.dot com payments works well - Overall rating: 5/5 - Reviewer: Nancy M. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Bill.com makes it easy to submit an invoice and then for the recipient of the invoice to enter the funds for payment. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the notifications received when invoices are received and later when money is expected and then deposited into your account #### Cons The software can be difficult to navigate at times when reviewing multiple invoices. I feel like I have to relearn where to find information each time I use the software to find out the status of a particular invoice. --- ### Easy, time saver for non bookkeeper - Overall rating: 4/5 - Reviewer: Jennifer S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I really am happy that we moved to bill for our payments. We are a small team and I can easily have our external accountant access the information to file our taxes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease with which you can pay vendors and receive payments. It's secure, easy to enter new vendors/customers, and epayments are a life saver. #### Cons I cannot run some of the types of reports I need to easily find information. There are times when the detail needed, I cannot get with the standard reporting offered. #### Reasons for choosing BILL Accounts Payable & Receivable Much easier and does exactly what we needed. #### Vendor response Thank you, Jennifer, for your outstanding review of BILL! We are so pleased to learn that you appreciate the convenience of paying vendors, receiving payments, adding new vendors and customers, and securely managing your e-payments. We appreciate your feedback regarding the desire for more reporting options. We recommend that you navigate to the settings in your account and select 'Import/Export.' There, you'll find a straightforward way to generate master lists of records and transactions. You can customize these lists to suit your needs and even save your preferences for future access. We are always eager to hear what works well for you and how we can enhance your experience. Replied June 2025 --- ### A game changer for AP/AR - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I have had a good experience.I love the automation, and how it's very easy to use. I would still like if it allowed me to customize my reports as per mu business needs #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The best feature is it's automation. All the AP invoices were automatically processed. It also helped in maintenance of cash flow and timely payment of bills #### Cons The charge was a bit high for our needs. Moreover, faced issues with reporting. There was very little room for customization. #### Vendor response We want to express our thanks for your incredible review of BILL! We are pleased to hear that you appreciate the invoice automation feature and that our software has helped maintain cash flow and pay bills in a timely manner. We apologize for any difficulty you have faced with reporting, and for needing it to be more customizable. You’ve also mentioned that you feel the cost is somewhat steep for your requirements. We value all feedback, as it fuels our continuous journey to elevate our customers' experience with our software. Replied August 2025 --- ### Efficient Bill Payment & Tracking. Responsive Customer Service - Overall rating: 4/5 - Reviewer: Syretha B. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This software is very use-friendly and customer service support is always very responsive and they follow up to ensure all reported issues are resolved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ease of navigation throughout the software is the best experience for me. This really helps me to be efficient with my time. #### Cons I have an issue with some notification emails. For some reason the tech team hasn't been able to figure out why I don't get notified every time a bill has been approved for payment. This directly impacts my efficiency and can be very frustrating, since I have to do a manual search for the vendor every time. --- ### Experienced user - Overall rating: 5/5 - Reviewer: Olga D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a positive experience, it was easy to navigate in either mobile or desktop browser, as well as the app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use and straightforward interface, at least using it as the invoice receiver. I like the organization tools. #### Cons I didn't like how it displayed too many columns on reports, which made it difficult to see if you need to take screenshots. --- ### Good way to approve invoices - Overall rating: 4/5 - Reviewer: Claire F. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I like that you can chat internally about a bill directly in the platform. I also like that you can view bills by vendor. There's a decent search functionality. #### Cons I dislike that there isn't a way to view PDFs without having to click into a particular invoice. If you could do that, to search for a particular invoice, that would be beneficial. --- ### Wouldnt recommend - Overall rating: 1/5 - Reviewer: Daia C. - Verified reviewer: Yes - Industry: Machinery - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was okay at first, but as soon as i processed the first payment i recieved an email stating that my account was closed with no further information #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros The ease of setup was great and simple. However after the initial setup, it was mediocre at best. I would not recommend. #### Cons The customer support was very unhelpful, as well as unresponsive in assisting me with information for understanding why my account was closed immediately after processing my first payment #### Vendor response Daia, we appreciate you sharing your experience. We apologize for any frustrations you experienced with our support team and your account being closed. We urge you to fill out our appeals form—https://help.bill.com/direct/s/account-status-appeal—if you would like that decision reviewed. Replied September 2025 --- ### Powerful Automation with cost and support challenges - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Report feature reduces manual task like invoicing,approval and payments. Integration with accounting softwares, Document management and collaboration, visibility and control make it a better option for businesses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It handles AP and AR in one platform and syncs with other softwares. It highlights it’s features likeAI workflows,predictive cash flow, budget control and 2 way sync. #### Cons Pricing is little high for small businesses. Limited built-in accounting features. It takes more time for processing for payments most of the time.Approval workflow and integration can be complex to set up. #### Vendor response We want to take a moment to express our gratitude for your fantastic review of BILL! We’re thrilled to hear that you appreciate how our software consolidates everything into one platform and seamlessly syncs with your accounting tools. It’s great to know you value the AI workflows, predictive cash flow features, and budget control options. We apologize for any delays you've experienced while processing payments, as well as for the challenges with setting up approval workflows and integrations. Your insights on the service costs and the limitations of the built-in accounting features are invaluable. Please continue providing feedback, as we are always working hard to improve our software. Replied September 2025 --- ### Is it too good to be true? A simple click of a button and all my bills are paid?! - Overall rating: 5/5 - Reviewer: Krystal T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Having implemented BILL for over 20 clients, I truly believe it the software's ability to help company's manage their finances in the best of ways. Now with their continued integration of the Spend & Expense platform, it is becoming a one-stop-shop for your business financial needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros BILL makes invoicing and payment processing so simple. I am able to quickly move through the entire life-cycle of my billing in record time. The workflows and automations help make business more efficient and I get to spend more time focusing on the future of the company's I help. #### Cons While BILL has been great there are some updates I believe would make things more relevant and easier. Specifically when a check is automatically voided after 90 days, the void is made using the original payment date instead of the void date. This could cause issues in reporting when integrating with QBO. #### Reasons for choosing BILL Accounts Payable & Receivable Pricing, ease of use and processing times. Along with the audit trail for enhanced transparency. Also, it integrated with 3 of our already used products. #### Reasons for switching to BILL Accounts Payable & Receivable Oh several reasons. Too many fees. Processing times were horrendous. Poor tracking and no audit trail. #### Vendor response We thank you for your 5-star review Krystal! We are thrilled to hear that our software is making your business more efficient and that it has simplified invoicing and payment processing for you. We do appreciate hearing what can make our software even better and will pass along your feedback about our check process with automatic voids. If you have any questions or concerns, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email Replied October 2023 --- ### Bill.com makes your AP process seamless - Overall rating: 5/5 - Reviewer: Pat D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Bill has been a great partner and makes it easy to flow into our ERP. The ability to track each vendor makes it easy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Bill makes it super easy to approve and link invoices to NetSuite #### Cons Sometimes confusing for approvers who don’t have proper insights. #### Vendor response Thank you, Pat, for your fantastic review of BILL! We are thrilled to hear that you find our software incredibly user-friendly for approving and linking invoices to NetSuite. We apologize for any confusion experienced by your approvers who may not have had the necessary insights. Please continue providing feedback, as we are always working hard to improve our software. Replied April 2025 --- ### Best Payment software - Overall rating: 5/5 - Reviewer: Sherin J. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I am using BILL for AP bill processing and payment, ACH and Wire payment methods are simplifying my work and i can track everything under one software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros Easy to use and single platform for bill processing and payment. #### Cons International payments are more time consuming #### Vendor response Thank you, Sherin, for your amazing review of BILL! We love that you find our software easy to use and that it provides a single platform for bill processing as well as payments. We apologize for any frustrations caused by delays with international payments. We now have an option for payments to certain countries called local transfer, which is typically delivered within 24 hours. Here is the document that goes over that feature - https://help.bill.com/direct/s/article/000002958 Replied March 2025 --- ### Secured the bag - Overall rating: 5/5 - Reviewer: Catheryn S. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This was just a quick a using apple pay or cash app to receive fund but alot more secure for transactions and bank info. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This is a secure, user friendly and fast way to send and receive funds. I used this for the first and was nervous but the accuracy of notifications are amazing. #### Cons In order for me to request a link had to be shared with me first. Maybe this is how the company that I partnered with user it. --- ### Great Platform and Record Keeper - Overall rating: 4/5 - Reviewer: RODERICK A. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered The platform is great. Easy to use and provides quality tracking for administrator and recipient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros A very simplified platform that doesn't require an overwhelming amount of experience. Easy to use. #### Cons Connectivity for customers is still developing and can improve a bit. #### Vendor response Roderick, thank you for your positive review of BILL! We’re glad to hear that you find our software user-friendly, even without extensive experience. We appreciate your feedback regarding customer connectivity, and we are committed to continuously updating and improving our software based on our customers' suggestions. Replied March 2025 --- ### Very simple to use - Overall rating: 5/5 - Reviewer: Courtney K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I appreciate the ease of use and all the features on BILL Accounts Payable & Receivable; it is very simple to use and very practical. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros I like the timeliness of the invoices and it comes right to my app on my phone. #### Cons I thought it would provide an itemized breakdown of earnings but it does not automatically appear under the invoices. It is not very detailed. #### Vendor response Courtney, we appreciate your amazing review of BILL! We are delighted that you are enjoying the timeliness of the invoices and that everything appears on our app on your phone. We are sorry if any frustration has been caused by an itemized breakdown of earnings is not automatically available under the invoices and have let our team know. We do have a variety of reports/export options available that will break everything down for you. Please continue to provide your feedback as we value our user's suggestions when planning for the future of our software. Replied January 2025 --- ### BILL Accounts Payable & Receivable - Review - Overall rating: 1/5 - Reviewer: Thaier H. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered I am extremely disappointed with Bill.com’s service. The process of verifying my account has been unnecessarily complex, frustrating, and riddled with delays. Despite submitting multiple identification documents (including my driver’s license, utility bill, and bank statement), they insisted on a selfie holding my ID—something I’ve never encountered even when opening bank accounts. This experience was reminiscent of dealing with a crypto scam company rather than a legitimate financial service provider. The delays in receiving my payment, the constant requests for more documentation, and the lack of transparency in their verification process left me with serious concerns about their credibility. Even after all my submissions, I was told that further delays would occur, taking several more business days. I’ve worked with major financial institutions, and they handle similar processes in a fraction of the time. Bill.com’s overly complex verification requirements and poor communication have severely impacted my trust in their service. Once I receive my payment, I will be canceling my account and ensuring my data is securely removed from their systems. I would not recommend Bill.com to anyone who values efficient, straightforward, and transparent financial service. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing,.. The live agent was polite and tried to be helpful despite the frustrating verification process. #### Cons The verification process was overly complex, with constant requests for documentation and significant delays, making it extremely difficult to receive payments efficiently. #### Vendor response Thaier, thank you for reviewing our BILL software. We are sorry for all the frustrations caused by our verification process. Our identity verification process protects our customers from financial fraud and potential cyber attacks. We reached out via your post on another Social Media site and your account has been successfully verified. Please continue to provide feedback as we are always working hard to improve our software. Replied November 2024 --- ### My 2 years experience with Bill.com - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros - We use BILL(Bill.com) for processing and payment of invoices and to manage vendors. - We are able to use Bill.com provide timely payments and managing vendors. - AI recognitions of invoices is useful- Easy to enter bills, track bills and apply payment to bills which are already paid.- Availability of reports.- Availability of payment methods like Check and E-payment for US vendors and Wire for international vendors. #### Cons - Sometimes facing issues with connecting vendors to E-payment or Wire payment.- Tech support is only available by chat.- Sync errors should give more detail on what's causing the issue- There are no issues apart from above, if i encounter any issues in future i can edit this review. #### Vendor response Thank you for your valuable feedback on your experience with our BILL software! We are thrilled that you are finding our IVA useful and that it is easy to enter bills, track them and apply payments to partially paid bills. Also that the availability of payment methods and reports is handy. We are sorry for any frustrations caused by lack of details on some sync errors and connecting vendors with E-payments or wire payments. You are able to request a call/email/chat with our customer support by going to our website: https://help.bill.com/hc/en-us Replied December 2023 --- ### Bill.com (BDC) is ready to help with Accounts Payable, but... - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am just 2 months in on bill.com (BDC). It has taken this 2 months just to analyze our existing data and move what we want (import) to BDC from our existing programs. We want to synchronize expense work from data entry into BDC to moving the detail over to QuickBooks (QB) where we keep our accounting data. It is not as easy as it sounds. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bill.com (BDC) is a full-featured software program that will simplify recording vendors and paying bills but... BDC is not as simple as it appears. We are excited to learn all that BDC has to teach us. See Cons.... #### Cons To fully engage all the features of bill.com (BDC) one has to be ready to do the prerequisite work in cleaning up a company's existing records. We are using the BDC support team and our own accountant to gradually restructure our accounts payable-expense side of operating as a nonprofit organization. This has been laborious and frustrating at times. A major drawback is encouraging existing vendors to accept payment from BDC. Generally, people are guilty of 1. ignoring emails; 2. misreading emails; 3. not following clear directions. #### Reasons for choosing BILL Accounts Payable & Receivable Bill.com (BDC) is the program suggested and approved by our accounting firm. We are a 24-year-old animal welfare nonprofit and we plan to be serving the same animals 50 years from now that we are serving now. That means we must plan ahead to provide meaningful and reliable data on the way we operating now to our successors. That can only be done with investment of time and money now to serve the future. #### Vendor response Hi, we're sorry to hear about this experience with our app, we'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left hand corner) and then type in your question in the bot that will appear in the lower right hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you! Replied November 2022 --- ### Efficiency at its finest with Bill.com - Overall rating: 5/5 - Reviewer: Kavindu Githsara K. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, Bill.com has been a valuable asset for our organization. Its automation of financial tasks, robust reporting capabilities and integration with popular accounting software has greatly improved our financial processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a administrator of Bill.com within my organization, I have found it to be an efficient and streamlined way to manage our financial processes. One of the greatest advantages of this software is the automation of tasks such as invoice processing, bill payments and account reconciliation. This has saved a significant amount of time and effort for our finance team and has improved our financial accuracy. Another strong aspect of Bill.com is the robustness of its reporting capabilities. It provides a wide range of financial metrics and insights that have helped us make data-driven decisions for our business. Additionally, the integration with popular accounting software such as QuickBooks and Xero makes it easy to keep our financial records up-to-date and in sync. #### Cons A potential downside of using Bill.com is that it may require a bit of time and effort to set up the software and customize it to fit our specific needs. Additionally, while the software offers many features, some advanced features such as budgeting and forecasting may require additional tools or custom development. #### Vendor response Kavindu, your comment made our day! We will share this with our product team, who always enjoy hearing positive feedback. Replied February 2023 --- ### Ge - Overall rating: 4/5 - Reviewer: Melanie A. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Works great and seamlessly MOST of the the time. Helps to manage accounting and bill payments and seems to be a great time saver that streamlines processes. I enjoy getting paid faster and love having a process I can track along the way. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros My experience with Bill is as an end-user only. I like the ability to create invoices for clients that utilize them for bill payment/accounting. Entering invoices is a simple process and I like that you are able to view and track your payment requests once submitted. The ability to filter invoices is also easy and you don’t have to learn more than you need to depending on which service/feature you use. I don’t use to process payments but as an accounts receivable option, it works great for me and allows me to get paid even faster. The processing fees are reasonable and expedited payments processing is an option that is also reasonable. #### Cons While my experience is limited as an end-user, there have been a few times where my payment requests were not received or were duplicated. Not numerous but when it comes to payment, having it delayed for another reason is longer than most would want. The companies I know that utilize the full suite of offerings seem to be pleased and have used it long term with success. #### Vendor response Thank you for sharing your wonderful experience with our app, Melanie. We appreciate your kind words and will share them to our product team. They love hearing positive feedback like this! Replied July 2023 --- ### Getting help is painful - Overall rating: 2/5 - Reviewer: Mackenzie D. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered It's not great. We use bill.com to invoice our customers. 60% of our client base has complained about the experience with bill.com because setting up accounts is not intuitive, and clients often times have set up different kinds of accounts by accident then feel harassed by reminder emails which state they haven't paid an invoice, even though they are marked as "paid" on our end. We paid a hefty API integration fee in an effort to host all of these invoices in our own system so that our customers wouldn't have to interact with bill.com. However, now we are facing a whole new set of challenges trying to gather information from bill.com that isn't exposed, but is integral in making the integration successful... then trigger days and days of frustration with support to get about 60% of the information that we need. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The ease of creating and tracking invoices #### Cons Trying to work with support actually ruins my day. The only way you can talk to a human on the phone is by scheduling a phone call. Every time I have done that we've had issues connecting and there's no number you can call. I also feel like every time I reach out to support via chat or email I get a completely different level of information and service. Sometimes they give you what you need right away, other times they say they can't provide you with that information you need to jump through additional XYZ hoops. #### Vendor response Mackenzie, we're sorry to hear about this experience with our app, we'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you! Replied November 2022 --- ### Bill --> A great nifty payments system that suits all needs - Overall rating: 4/5 - Reviewer: Warren S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Really great product that was implemented for a client and used for almost 2 years by us (supporting the client with finance and operations as they grew) and we recommend/implement this with ALL of our clients that need FP+A and related services; we connect this and other key CRMs to Mosaic Tech and make magic happen! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros International PaymentsLow feesMultiple users with various roles that can be configured any which way you likeApproval and payer process built-inEmail bills to [sensitive content hidden] making the process easierLinks easily to QBO Mobile version available #### Cons Some countries are not listed/approved for payments and we had to settle for wire transfers from our banking account to achieve this so there was a little lack of centralization #### Reasons for switching to BILL Accounts Payable & Receivable QBO transfers clumsy to work with and expensive #### Vendor response We highly appreciate your excellent review, Warren! We're glad to hear that you find our service easy and helpful to use for your businesses. We'll be sure to get your feedback to our product team. Thank you! Replied May 2023 --- ### Great, User-Friendly Program - Overall rating: 5/5 - Reviewer: Dylan P. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Bill has made it simple to file for reimbursement for personal expenses during work trips. It's a no-nonsense way to receive payments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bill makes it easy to file for reimbursement and track personal expenses. #### Cons I don't have much of anything to complain about with Bill! #### Vendor response Thank you for your wonderful review, Dylan! We love that BILL is making it easy for you to file reimbursement and track personal expenses. Customer feedback is valuable to us as we like to hear about what is working well for our customers. Replied November 2024 --- ### Please allow secondary/partner access without 2-factor authentication. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered In the beginning it wasn’t user friendly but now I have become proficient. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Invoicing template is good. It saves all my previous entries. #### Cons 2 factor authentication as the number entered is of the company owner. Being an accountant I face a lot of difficulty when I have to ask him about the code he receives on his phone. He gets annoyed on this. #### Vendor response Thank you for your valuable feedback on BILL! We are happy to hear that you enjoy our invoice templates being able to save your previous entries. Our apologies for the difficulties you have had with the multi-factor authentication. We use the 2-step verification which adds a layer of protection, because it makes it extremely difficult to compromise the security of a BILL account. We appreciate all feedback as we are always trying to improve our customer's experience with our software. Replied September 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/accounting/bill-com-profile/reviews/?page=2) --- BILL Accounts Payable & Receivable Reviews, Pros and Cons - 2026 Software Advice