Blackbaud Financial Edge NXT vs Canopy

Blackbaud Financial Edge NXT has 154 reviews and a rating of 4.24 / 5 stars vs Canopy which has 105 reviews and a rating of 4.49 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.24 / 5 (154)
4.49 / 5 (105)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
3.5 / 5
4 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
July 2, 2021
July 30, 2021
Pros/Cons
  • Pros

  • Interfaces with our Fund Raising software (Raiser's Edge, I am equally thrilled with that too, and mostly for the same reasons cited herein).
  • I love the fact that you can create journal entries and invoices and include that information in reports before posting them. This helps to avoid mistakes.
  • Cons

  • Once blackbaud lures you in you are trapped, then they raise the prices , sometimes by three times the original amount, and your company suffers.
  • I have encountered many organizations that purchased Blackbaud Software without being properly trained. As a result, they become frustrated with the product which leads to negative comments.
  • Pros

  • I love that it's so user friendly and the customer service is great. I love that they are always contacting us about new ideas to integrate into the program and they have implemented them.
  • Ability to have a real database of clients. Ability to collect fees through Stripe integration with Canopy.
  • Cons

  • The company said I could try the product and cancel for up to 6 months. They now are refusing to cancel.
  • Lack of charts showing all clients and the status of their case. This may be because I don't pay for all the bells and whistles.
Pricing Range
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8 Recommendations
3 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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