--- title: "BlackLine Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of BlackLine. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if BlackLine is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/blackline-inc-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Accounting Software](https://www.softwareadvice.com/accounting/) / [BlackLine](https://www.softwareadvice.com/accounting/blackline-inc-profile/) / BlackLine Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/blackline-inc-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/blackline-inc-profile/alternatives/) # BlackLine User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 19 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.3/5 - Value for money: 3.7/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 9 reviews (47%) - 4 stars: 8 reviews (42%) - 3 stars: 1 reviews (5%) - 2 stars: 1 reviews (5%) - 1 star: 0 reviews (0%) ## BlackLine customer reviews Showing reviews 1-19 of 19 (page 1). ### Blacline: A tool which can increase efficiency and productivity in accounting and financial closing processes - Overall rating: 5/5 - Reviewer: Shobhit K. - Verified reviewer: Yes - Industry: Events Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Blackline is very helpful in increasing efficiency in the process of month-end closing and reporting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Blackline is an excellent tool for automating financial closing, accounting, and other financial processes. #### Cons I have not faced anything I don't like as it is working smoothly and integrated successfully with all required software. --- ### Once you have it, you won't want to be without it - Overall rating: 5/5 - Reviewer: KEELY M. - Verified reviewer: Yes - Industry: Package/ Freight Delivery - Company size: 201-500 employees - Product usage: Used other for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered I don't have a single bad thing to say about this software. The company I work for now doesn't have it, and I really wish we did. I miss it every day! It is a great month end tool. Nothing better in my opinion. For corporations looking to get a better understanding of your account balances - this was wonderful. Asking and waiting for information was a thing of the past, when all you had to do is log in and pull up an account to see it's balance and supporting detail. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I LOVE this software. As an accountant, there is no better tool at month end to get your accounts reconciled. Account Reconciliation becomes a breeze, and It makes those dreaded audits not so horrible. Everything is neatly tucked into a software, where the auditors can be set free (in their own approved audit login of course). From Account reconciliation, to matching, and bank reconciliation...I loved this software the more I used it. I even tried to find an open position to work for them! #### Cons When you get started, its like anything, you learn how it all works. In the beginning the only con for me was the level of help (this was back when this software started). But now there are so many online tools to help you with any questions you may have. And their customer service is great and helpful. Super easy to submit a ticket for an issue, and response time was great. --- ### I tried but it is not suitable for me - Overall rating: 2/5 - Reviewer: Cansu K. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros It doesn't quite fit my work process. I am someone who can work with a more customizable and flexible product. Its functionality didn't appeal to me, but its customer support won my heart. #### Cons Integration is poor. And the billing process was not very professional. --- ### Good tool for account reconciliation in a GBS center - Overall rating: 5/5 - Reviewer: Balázs Z. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We started using it to replace our old client-server based software to support the month-end GL reconciliation process for various entities in our global company. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Due to the cloud technology it is available from anywhere. It could be really useful if you should manage GL reconciliation for many entities with different ERPs (it was our case) Easy to use interfaces, very good support. Can support the internal or external audit procedure and can reduce its cost. Auto-certification is sophisticated with several customization possibilities. #### Cons The implementation was a bit longer than expected (it was also because of our internal resources). With our current setup line level info cannot be loaded, so Excel sheets - as attachments - are remained after go live. --- ### Great software for automating accounting processes. - Overall rating: 4/5 - Reviewer: Anne K. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If you don't need to use a software for your day to day activities but you need to keep your weekly or monthly expenses, BlackLine handles that perfectly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros We used Backline for two and half years and mainly for weekly and monthly task management. The user-friendly dashboard came in handy in helping us with our accounting tasks. #### Cons BlackLine misses out on so many features, the "to-do list" needed improvements and compared to other software in the Accounting field, BlackLine has few features. --- ### Blackline Integration with Data Management Software such as SAP - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered Since SAP has been integrated with BlackLine, reconciliations every day+5 of the month end processes are a lot easier. Variances and discrepancies are easily dealt with. Blackline has only been limited to its functions as well as the real-time processing of data. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is a web-based application for performing account balances reconciliation which can be easily integrated with other financial software such as SAP. #### Cons The software is limited to reconciliations and intercompany transactions wherein the vast majority of software are investing on in-memory capacity and cloud for more flexible transactions. --- ### blackline is a very handy tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Based on my extensive experience, I will recommend Blackline. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Blackline has an easy to use interface. We also have the possibility to have different transaction data with very useful features #### Cons I haven't found any drawbacks since I started using it --- ### Awesome software direct and to the point - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros At a glance, all the gl account balance is there. You can also upload the report from SAP into blackline so that reconciliation can be done easier. And the approval can just easily approve the ledger at least me go. Allows you to store excel sheet inside so that approval can review it easily. #### Cons It might get be better if the blackline team is able to get back shortly after we upload the ledger balance maybe within an hour or so. This will surely reduce the time we need to take to complete the reconciliation within the timeframe. --- ### Records for Closing All In One Place - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Product usage: Used weekly for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Having all the financial and accounting work/evidence kept at one place for auditing #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The audit trail functionality that is system certified and option to allow auditors to review closing activities like monthly bank reconciliation, monthly payroll registers, monthly meeting minutes, etc. #### Cons The useful interface's design isn't as fluid as one would like but you get use to it after a using it as your day to day work. --- ### Honestly, not a fan - Overall rating: 4/5 - Reviewer: Kelly H. - Verified reviewer: Yes - Industry: Accounting - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros It seems like a great idea on paper, but I wasn't impressed once I dove in. I think it would be a great software if they fixed the frequency of updates and the overall ease of use. #### Cons Blackline is connected to our main accounting software, but there's a serious lag. Imagine you are reconciling an account in Blackline and notice you are missing an entry. You post the entry in your main software then go back to Blackline to reconcile. It doesn't update immediately - It doesn't update for an entire day, sometimes more. When deadlines are looming, a lag of that magnitude is serious. --- ### I hope there is a better reconciliation software out there - Overall rating: 4/5 - Reviewer: Kelsi N. - Verified reviewer: Yes - Industry: Veterinary - Company size: 5001-10000 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered We had an awful implementation, so i'm sure I'm a bit biased. The Blackline team was not responsive and it took much longer than it should have to implement. There is also not very good customer service options, so any issues that we have are not fixed in sufficient time. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It allows for uploadable data and syncs with our bank and Intacct. #### Cons This is the clunkiest software I've ever used. It's not really intuitive and seems like it's dated back from the 90s. It does the job, but I feel like they should really focus on their user interface. --- ### Blackline - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 5001-10000 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros I recently starting using Blackline. I am set up to be using it as an administrator. I am learning more about the program, and so far, it has been a good experience. There are lots of functionality to help with things like Journal Entries, and reconciliations and lots of automation processes. #### Cons Nothing bad to say about Blackline so far. With that being said, I am pretty new to the program and still getting adapted to it. --- ### Recommend to accounting departments going paperless - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Going paperless. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I like how easy it is to see unidentified balances for each account from the main page, giving you a screenshot of where to spend your time. I used it mostly for insurance amortizations, and the schedules make it easy to do once entered, and the balances closes on the day indicated. #### Cons Not a big deal but small functional things such as having to save a schedule and then clicking cancel in order to exit out. It's not intuitive to click on cancel if you want to exit after making a change. --- ### Great tool for balance sheet recs! - Overall rating: 5/5 - Reviewer: Debby B. - Industry: Accounting - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It provides visibility and consistency to balance sheet recs. Fairly easy to use. Several different templates available pre-built. #### Cons Some of the different screens have the Save button in different places which can be a bit frustrating. --- ### Has some good functionality but implementation is harder than expected - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Great place to centralize reconciliations and journalling etc as opposed to spreadsheets and google docs #### Cons Connectivity with ERP, in our case Netsuite, is a lot more complicated than how it is sold with a loyt of additional development and expense required --- ### An awesome tool for monthly recons - Overall rating: 5/5 - Reviewer: Hank w. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros It was nice to be able to see all of monthly recons in one spot. #### Cons Sometimes its difficult to assign tasks at what not. At least I've had those issues. --- ### Much to improve - Overall rating: 3/5 - Reviewer: Renata U. - Verified reviewer: Yes - Industry: Accounting - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros I use this in monthly accounts reconciliations. Great tool for store data and for making the summary of balances in accounts. #### Cons There is too many fields to fill, many not needed options. When users have many accounts assigned Blackline is realy slowly. --- ### Good Reconciliation software - Overall rating: 4/5 - Reviewer: Thomas G. - Industry: Consumer Goods - Company size: 501-1000 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was an admin that implemented this reconciliation software at a previous company to prepare reconciliations. It really helped organize our closing process. Highly recommend. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Great way to organize monthly reconciliations #### Cons There is a learning curve, like everything. --- ### Great Product with a lot of features - Overall rating: 5/5 - Reviewer: Hui L. - Product usage: Used other for less than 6 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great product overall with a lot of features and available room for customization. Offers great workflow management on top of the automation features. #### Cons No cons to mention. Not sure how many other products are out there that offer the same type of financial solution that Blackline offers, but Blackline is a solid product. --- BlackLine Reviews, Pros and Cons - 2026 Software Advice