Their application that provides great visuals of how our business is doing on a daily basis with goals and metrics.

There are not too many cons at all besides the fact that they are remote - I would not really consider this a negative as in-house bookkeepers are not a necessity for us anymore.

I felt like I was tossed around a bit. I wish there was more of a primary point of contact that handled everything. I left after I discovered that they had gotten rid of the point of contact that I did have.

The bookkeeping service, along with the software they use, is fairly decent. Back when I used their services in 2018-2020, they utilized Xero over Quickbooks Online. The books they kept for me were reasonably accurate, but there was much room that they could have improved on. Their tax advisor seemed like he knew what he was doing.

There wasn't much reaching out to see what certain transactions were, they just sort of guessed some of the time. I was paying nearly $1,000 per month, so you would have thought a few emails could have been sent back and fourth. I didn't feel like they went 'above and beyond.' I wish there was more of that. If there was, I would have stayed.