--- title: "botkeeper Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of botkeeper. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if botkeeper is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/botkeeper-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Accounting Software](https://www.softwareadvice.com/accounting/) / [botkeeper](https://www.softwareadvice.com/accounting/botkeeper-profile/) / botkeeper Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/botkeeper-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/botkeeper-profile/alternatives/) # botkeeper User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 71 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 43 reviews (61%) - 4 stars: 17 reviews (24%) - 3 stars: 9 reviews (13%) - 2 stars: 2 reviews (3%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It saves time on the day-to-day updates and monthly reconciliations, we estimate we save about 25% of the time for each of our 30 clients on the platform. - I like that Botkeeper is able ot do a lot of the tedious part of my job, it frees me up to focus on more important things for my clients that need my personal touch. - I would say Botkeeper saves about a quarter og my client hours each month allowing me to spend more time speaking to the clients about the health of their business or answer Q's they may have. ### Most mentioned cons - The only con of the software may be that it typically usign what GL was assigned in the past. ## botkeeper customer reviews Showing reviews 1-25 of 71 (page 1). ### Botkeeper - Overall rating: 4/5 - Reviewer: John R. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Right now I'm only testing the Botkeeper team on my most important client. They have consistently performed (or outperformed) whenever I had feedback for them. This bodes well for the future when I expect to add at least 5-10 more clients in the future! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I just hung out the shingle on my new CPA firm, and I want to use a strategic partner like Botkeeper to help me scale. So I love that I can white label the platform while having a dedicated team of accountants assigned to my clients. #### Cons I feel like their portal still has room for improvement even after their recent upgrade. One of the worst problems was the difficulty editing the dashboards for your own needs. That was one of the improvements on this last rollout. #### Reasons for choosing botkeeper I was lucky enough to meet the Botkeeper founder Enrico Palmerino. And I wanted to work with a young, scrappy, and hungry competitor. And now that they recently completed a new financing round, I have to say that the future looks bright. --- ### Using Botkeeper from its Early Days at Kinnami Software, a Seed-Stage Startup - Overall rating: 5/5 - Reviewer: Chris C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Botkeeper absolves Kinnami from the drudgery and hassle of book keeping. Basically, all I have to do is ensure the receipts are there, and then all book keeping is handled. This makes filing the annual tax returns less painful as Botkeeper already has all the information the accounting firm needs to create the tax return. At Kinnam, we do not have nor want large teams of people to handle administration. Outsourcing book keeping to Botkeeper is a great way to solve part of that problem. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The best thing about Botkeeper's software is that it is invisible in the sense that it doesn't dictate how you should use it to collect information that it needs, and so it's very easy to fit into your workflow. Historically, Botkeeper had its own Dropbox-style integration, and now it is switching to Google Drive. This means that providing receipts and other information is as simple as putting the digital scan of a receipt into the Google Drive folder. Or if you prefer, you can upload files by hand using the portal. Secondly, their portal provides nice views that show the state of your company's finances. #### Cons Botkeeper is a young company, and so growing pains are painful. The system has undergone several major changes during the 2 years that I've been using it, and those transitions were not completely smooth. However, to date, all problems were successfully resolved and the team really worked to address them, and those problems were rare. --- ### Mediocre platform; mediocre product; mediocre results - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It's ok-ish if you don't know anything about bookkeeping and you're on a super super tight budget #### Cons Response times were slow Struggled to get anyone to answer basic questions about my SLA, bill, contract, etc. Regular errors on the GL --- ### Saved me money - Overall rating: 5/5 - Reviewer: Sheryl B. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love the management reports and up to date books the most. Also, they respond quickly with anything I need, they are capable with even the most complicated unrecognized revenue reporting, fast, responsive, and nice in their communications. My business is a corporation, and botkeeper has saved us a lot of money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked their flexibility in working with my Quick Books online - my super complicated - incorporation with employees - setup! I saved over $2000 per month in accounting costs by switching to botkeeper. I'm hoping they don't raise their prices. They are super fast, and able to handle my business accounting which has "unrecognized revenue" calculations to do each month, and everything is in GAAP format "ACCRUAL" based because I was setup to take on investors and sell common stock from an equity crowdfunding fundraise. I would say I love their MANAGEMENT REPORTS! I love being able to look and see everything in one report and I also love that my books are reconciled and up to date nearly daily - so every time I look it is valid data - SO HELPFUL! Also - they take the time to teach me how to do things on my own if I am confused about anything. My old super expensive accountants never did that and they were super slow and it was always a point of pain for me. Botkeeper does everything I don't want to do - and they do it fast and accurately. #### Cons I have no complaints, because they are fast and accurate, and responsive for all of my accounting needs. They are highly capable of even the most complicated bookkeeping - I didn't think they would take on my books but have surpassed my expectations. --- ### Botkeeper has opened our CAS Capacity - Overall rating: 4/5 - Reviewer: Christa T. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered The initial month was bumping just getting familiar with how the processes flow, but now we are seeing a real time savings in our CAS projects. Some bookkeeping projects time has been cut in half. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Removing transaction entry from our current CAS Team has been great so they can focus on Financial Statement Review. #### Cons We are still on the original platform anxiously waiting to be upgraded. --- ### Excellent quality and price - Overall rating: 5/5 - Reviewer: John S. - Verified reviewer: Yes - Industry: Financial Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My go-to accounting solution based on quality vs pricing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Efficiency and accuracy of accounting. Accountants and bots are very responsive. #### Cons Onboarding time but that issue seems to be resolved. --- ### Amazing Bookkeeper - Overall rating: 5/5 - Reviewer: Trevor W. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very attentive to detail. Always responds. Very easy to use. Staff is very friendly and willing to go out of their way to help you however they can. #### Cons Their client portal is a little lacking technology upgrades but still works pretty well. --- ### Great Accounting - Overall rating: 5/5 - Reviewer: Rachel G. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Less time approving payments, payments not falling through the cracks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This is making our accounting much more streamlined, less time manually approving payments. #### Cons I have not found any cons so far, we have only used the "up" service for a few months. --- ### Botkeeper has been very helpful and solved a real need - Overall rating: 5/5 - Reviewer: David R. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The people I have worked with have been very responsive, knowledgeable and helpful #### Cons Price seems 10-20% too high for what it is --- ### Great team behind a time-saving product - Overall rating: 5/5 - Reviewer: Dylan H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'm new, and haven't gotten through onboarding yet. But, I've met several members of the team in person, longtime users of the tool, and interacted with customer service online, and I've been impressed every step of the way. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Innovative - Saves time bookkeeping - Helpful customer service team #### Cons There's a bit of an onboarding process that isn't exactly quick. It is worth it though, and it makes sense that a bot trained to your specific business requires a little upfront setup. --- ### Ai at work - Overall rating: 5/5 - Reviewer: Carlos G. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ability to have extra time to offer better services to our client #### Cons Not able to reach out to someone live when needed --- ### Botkeeper is amazing, great service! - Overall rating: 5/5 - Reviewer: Fanny L. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has saved us so much time in categorizing transactions. Botkeeper has allowed our team to focus more on financial analysis and other client needs. #### Cons No downsides, everything has been great! Ourbotkeeper representative is amazing and is always there to help. --- ### Easy Book Keeping - Overall rating: 5/5 - Reviewer: Nick J. - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. BotKeeper has been great. Its been like having a fulltime bookkeeper. They are responsive to emails and requests. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the people behind the software. The software uploads my transactions every night and the people behind the software ask questions to make sure everything is categorized. They enter bills, cleanup mistakes and have the knowledge to do it. #### Cons I havent found a con yet. This product and service is solid. --- ### With ease - Overall rating: 4/5 - Reviewer: Tiana R. - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the company is pleased with the service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The software is easy to navigate helping to make my role more manageable. #### Cons Having to wait for a response from our botkeeper can be an inconvenience but not terrible. --- ### Needs work - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I like the idea of automatic bookkeeping. I thought this would go a long way, but the company needs work on their process. #### Cons Hard to set up. Too much time to set up the basics in the account. --- ### Time & Money Saver - Overall rating: 5/5 - Reviewer: Emily M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Beats the cost of hiring an accountant, also love the artificial mixed with the human intelligence #### Cons Can be difficult to navigate at times, but there's always someone to call for help --- ### Good Offering but Customer Service Didn't Follow Up - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used other for free trial - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This would've been a great opportunity to reduce costs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It had a great cost offering and seemed to have good potential. #### Cons I didn't get a chance to fully use the software. --- ### Great Idea needs some time - Overall rating: 3/5 - Reviewer: Kati K. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it has been a learning curve and growth experience for us as a company and learning this system; while botkeeper grows as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Botkeeper is growing and reformatting their value for their customers. They show promise of growth. #### Cons Change to not having a designated bookkeeper, inconsistent communication with one person. --- ### Great Ideas-young company still working out issues - Overall rating: 3/5 - Reviewer: Dana D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our experience has been somewhat neutral. We are waiting on certain logistics to our situation. We would like to see the over all mechanism or A/R and A/P and bill pay in motion. The ideas of this are phenomenal and once they start will give this you g company a leaders edge. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The idea of a 1 stop shop, the bundle features of all financial needs and a personalized bookkeeper with support of their in house team. #### Cons Receiving reports in a timely manner, would like a more modern real time app. --- ### Great Company - Overall rating: 5/5 - Reviewer: Joseph S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They make paying bills and tracking expenses extremely easy and user friendly! #### Cons Nothing! They are fantastic! I would highly recommend --- ### Botkeeper for a landlord/rehabber - Overall rating: 4/5 - Reviewer: Morgan B. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This definitely satisfies my need for a bookkeeper and at a reasonable price. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The fact that I can just email receipts and business docs to them is great. #### Cons Set up was a bit more laborious that I thought it would be and some things literally get lost in translation causing multiple emails covering the same issue. I think I'd like to see a more regularly scheduled meeting with them at least at the beginning. --- ### Botkeeper has been a big help as our company continues to grow! - Overall rating: 3/5 - Reviewer: Chelsey F. - Industry: Accounting - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Botkeeper has a wide variety of functions and help that they can offer. #### Cons I wish there was face to face human interaction in the beginning when going through each process in detail. --- ### Botkeeper review - Overall rating: 5/5 - Reviewer: Daniel K. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Highly scalable solution, tech-driven - great to have a platform that scales with us as we grow #### Cons Not fully integrated yet - would love more of the process to be automated --- ### review - Overall rating: 3/5 - Reviewer: anthony d. - Industry: Research - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. im new so i dont have one yet #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros that it is automated and claims that it maintains books daily/weekly #### Cons hard to get a hold of a human and reach someone --- ### An accountants dream come true - Overall rating: 5/5 - Reviewer: Anthony M. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Botkeeper has a dedicated customer service rep that you meet with twice a week who is always helpful. Customer service is creme de la creme. Tech support is also helpful and usually responds pretty swiftly. THeir [SENSITIVE CONTENT] is brilliant, someone to look out for in the future of tech and accounting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Botkeeper is able ot do a lot of the tedious part of my job, it frees me up to focus on more important things for my clients that need my personal touch. I would say Botkeeper saves about a quarter og my client hours each month allowing me to spend more time speaking to the clients about the health of their business or answer Q's they may have. #### Cons Sometimes the connections with the bank break. I don't think this is Botkeepers fault (it's usually Amex) but it can still be frustrating nad time-consuming to relink the accounts. ## More reviews [Next reviews](https://www.softwareadvice.com/accounting/botkeeper-profile/reviews/?page=2) --- botkeeper Reviews, Pros and Cons - 2026 Software Advice