--- title: "Brex Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Brex. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Brex is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/brex-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Spend Management Software](https://www.softwareadvice.com/scm/spend-management-comparison/) / [Brex](https://www.softwareadvice.com/accounting/brex-profile/) / Brex Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/brex-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/brex-profile/alternatives/) # Brex User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 139 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 109 reviews (78%) - 4 stars: 14 reviews (10%) - 3 stars: 1 reviews (1%) - 2 stars: 2 reviews (1%) - 1 star: 13 reviews (9%) ### Most mentioned pros - Both can be tailored to mirror policies. While the free version didn't work for us, the paid version is definitely a worth the investment. - The banking features are on par with what I would expect from other more traditional systems as well. - Overall, the experience has been very positive, and lures to other platforms have been unsuccessful due to Brex's strong performance ### Most mentioned cons - weeks after I had closed my account LinkedIn hit my card with a rogue charge. When I contacted support to reject the fraudulent charge, not only did they refuse to reject the charge to the credit card (which is industry norm and why businesses use CCs and not debits so as to have some insurance against fraud) - You can't actually do it online NOR does the closing of the account automatically cancel the cards, nor any alert whatsoever to call customer support. - Login on Android app was broken for a long time, submitting expenses in bulk could be more streamlined. ## Brex customer reviews Showing reviews 1-25 of 139 (page 1). ### Great product for fast growing companies - Overall rating: 5/5 - Reviewer: Andrew B. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I appreciate their customer service. I've had a few issues with them -- as we all do with companies, and I like that they resolved them amicably for me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the many features from great point system to virtual cards; from expense management to easy of use. #### Cons Not everyone qualifies for it. Recommended a few businesses and they wouldn't take them on. #### Reasons for switching to Brex Pre-paid aspect was great for my start up since we couldn't get credit. --- ### Super easy to manage expenses when traveling - Overall rating: 5/5 - Reviewer: Ralf V. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Text prompt right after card is charged to upload the receipt image is so convenient and easy. Seeing monthly list and uploading recurring receipts is also easy. #### Cons No complaints from me. It's easy to use in both the travel and ongoing business expenses. #### Reasons for switching to Brex Having credit card and expense in the same solution just made things easier. --- ### They promise the fix to all expense and credit card issues but deliver headache after headache. - Overall rating: 1/5 - Reviewer: Gerry S. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Absolutely horrible. I have had way to many interactions with their customer service for basic things that a financial services company should be able to handle. Then they unceremoniously dropped all of their small businesses. Garbage company, garbage leadership, garbage product. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Easily got the credit card. The travel bank integration was nice for travel related rewards #### Cons They only are helpful if you are flush with VC money or funding otherwise they will dump you on the side of the road and never look back. Quite contrary to the the story they tell you when they want you to sign up --- ### Superior product - Overall rating: 5/5 - Reviewer: Chukwuemeka N. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use Brex for our main business bank account and it has been an overall positive experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It was very easy to get started with the app. It was also very convenient and we were able to get an account up and running within 48 hours. #### Cons I would like it to be easier to manage the corporate treasury. Paying staff in Crypto would also be ver conveinent. #### Reasons for choosing Brex It was by far the easiest and most convenient app --- ### No brainer using Brex being a startup.. I switched from a bank credit card right away - Overall rating: 5/5 - Reviewer: Yoshi Y. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered It simply works as a business card that doesn't require any individual credit (I still don't understand why other business cards require individual credit... pls don't call it as a "business card", right?!). Also, I don't need to feel getting ripped off using a bank-issued credit card where certain dollar amount has to be frozen (they shouldn't call this as a credit card if they take the collateral cash for us to use the amount.. right?!). And user support and dashboard are as responsive and smooth like any other modern tech software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We don't need to connect any individual credit to use Brex business cards. We are taking already risk doing a startup, and founders should not be forced to expose their credit to just use software payment etc. Also, Brex is really built specifically for startups, so a bunch of the benefits and how the software works simply make sense. #### Cons I really cannot think of any... I feel right and very comfortable using Brex card. Using Brex is an essential part of running a startup. #### Reasons for switching to Brex Because Brex doesn't require individuals credit or deposited collateral to use a credit card for the businesses. And it is specifically made for the startup like us. --- ### Great bank for every entrepreneur - Overall rating: 5/5 - Reviewer: Akim K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Brex opened account for my company instantly, in our team we love how easy are payments can be scheduled, cards creation and brex perks are amazing #### Cons Sometimes payment creation UI is little buggy while I am using CMD + F feature with details verification thought browser search #### Reasons for choosing Brex We started using Brex because Mercury was reviewing our account opening for over two weeks --- ### Services cut randomly - Overall rating: 1/5 - Reviewer: Justin B. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Brex really does not care about small businesses, I highly suggest people use another online bank like mercury when considering a bank for their start up. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Brex was a great platform before they decided to cut all small businesses. #### Cons Brex gave no warning to our company and cut our ability to deposit into our account, making operations halt immediately while we found another solution. --- ### Awesome! - Overall rating: 5/5 - Reviewer: Dr. Jill S. B. - Verified reviewer: Yes - Industry: Chemicals - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered Great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the ease of use with Brex. Could not be better. #### Cons Nothing. Everything has been easy and great. --- ### Good service, awesome experience - Overall rating: 5/5 - Reviewer: Genau L. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Liked the way Brex send all receipt screenshot and all control of our users spent. #### Cons High user requirements. Should be more reachable to small business without too much money on account. --- ### So far so good - Overall rating: 5/5 - Reviewer: Ross B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very useful overall and satisfying our needs as an early stage company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use, fairly easy onboarding, transparent product with good rewards and offers. #### Cons The reporting and monitoring lacks a bit of nuance. I haven't tried too many of these features but wasn't super impressed with the ones that I did explore. --- ### An advanced system for managing expenses with the smallest details - Overall rating: 5/5 - Reviewer: John B. - Verified reviewer: Yes - Industry: Construction - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Brex artificial intelligence helped us automate expense models, whereby recording expenses in detail and sending them for approval and also archiving them on the cloud is done quickly, and tracking spending at the enterprise level has become easier, as reports include expenses in detail, which enables decision makers to make decisions and also ensuring that spending is done correctly and within specified budgets. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Brex is characterized by high efficiency in managing expenses, as it enables us to record the most accurate details about all expenses, regardless of the method of payment, whether it is cash or a credit card. It is easy to use the phone application to register to create a new invoice, and scanning invoices helps in transferring information from them directly to the system, which relieves us from manually entering numbers and other information. Brex enables us to link the credit card easily, and when paying with the card, we can automatically enter the information related to the payment process. I really appreciate Brex because it allows us to track approvals, as well as the notifications we receive when final approval is obtained or when a department needs more details. The records are very accurate and can easily be consulted and searched. The previous operations, also the expense reporting tool is easy to use, and enables us to prepare and send reports without much effort. #### Cons You can't find anything to dislike about Brex, the user interface is modern, and the mobile app is very nice and easy to adapt to. --- ### User Friendly - Good Customer Service - Overall rating: 5/5 - Reviewer: Jacquie W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Brex has been easy to work with and has a good customer service department. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This product is easy to setup, assign credit allowances, add receipts, notes, etc. and easy on the eyes. #### Cons It seems that in the beginning, it was hard to keep the bank connection (4+ years ago). Then when we switched banks this year, I had to connect the new bank. Very minor annoyance. Easy to connect, it just seems like it needs fixed at an inopportune time. #### Reasons for choosing Brex The owner of the company chose it. I am not sure what factors he considered in making his decision. --- ### Every Start Up should be using Brex - Overall rating: 5/5 - Reviewer: Chris A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Unless you are a cash only business, Brex is a must for any start-up of small business. Its easy to integrate, intuitive to use, and professionally tracks expenses for cash and credit. All while integrating into out accounting software. Throw in the rewards program and its a no-brainer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros There are so many features that make it awesome. The ease of use, intuitive flow of the ledger, payment system, and vendor management makes this software invaluable. And it easily integrates in to our accounting software. Enough said #### Cons The only "not great" experience was with customer service. I called about a change in the banking routing number and the customer service person had no clue what I was talking about. he told me he had taken care of it and two days later another customer service rep called me about the same issue. He took are of it and we got it resolved. So you see, not that bad. --- ### One of the easiest corporate cards I've used - Overall rating: 5/5 - Reviewer: amanda c. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Brex has been great for our organization. I highly recommend it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and features are the two things I like the most. I can charge the card and will get a notification text, we can set budgets, get a new card when one expires, the platform is very user friendly. Just overall a great card and platform to use. #### Cons I would like it better if we had cash back or more options to spend our points on. --- ### Brex says "thanks for your reviews, now SCREW YOU small business owner!" - Overall rating: 1/5 - Reviewer: Lisa B. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Ahh, Brex loves to promote their Capterra and other reviews after soliciting these from small business. But now that they've got their reviews, it's time to burn the small business owner. Out of the blue, we get a message saying, "Brex is constantly evolving our business, and after changes to our strategy, we are less suited to meet the needs of smaller customers." So too bad, my account is closing August 15th whether I like it or not. "This decision cannot be either changed or delayed. Your account will be closed by August 15." Maybe Brex doesn't realize that small businesses become big business, and we're going to be sure to BOYCOTT any big business that uses Brex or ANY bank associated with Brex for the pain and needless aggravation this bank has put us through. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I like the platform while it worked. Unfortunately they are no longer supporting small business. #### Cons The fact that they're closing accounts of small business owners. --- ### Terrible Customer Service - Overall rating: 1/5 - Reviewer: Ernie L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Had to switch checking accounts for autopayment and didn't realize it takes a week to "verify". Been a customer for almost a year with on-time payments but upon switching checking accounts, Brex suspends the credit card pending verification (now a week) and recurring subscription charges are now being rejected by vendors due to suspension. I understand for 48 hours but for a week? Spoke with 6 different people and they could care less. Worst customer service ever from a financial institution! #### Ratings breakdown - Ease of use: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Flexible credit line based on the cash balance in the business checking account. #### Cons Connecting bank accounts for autopayment #### Reasons for choosing Brex As a start-up, wanted to try a non-traditional institution. Experiencing buyer's remorse. --- ### Fantastic product! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Brex is a true financial partner. They understand the flows of SAAS businesses and make managing the finances of your startup a breeze. We moved to Brex from a competitor and couldn't be happier! #### Cons There aren't a lot of drawbacks. The UI is easy to navigate and intuitive. So far, so good! --- ### Super Easy - Overall rating: 5/5 - Reviewer: Amelie V. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Brex is super easy to use for myself and the entire team. Highly recommended! #### Cons Sometimes the mobile app is a bit buggy! --- ### A no brainer for modern companies - Overall rating: 5/5 - Reviewer: Martha S. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have removed the need for expense software AND get great rewards. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can give my team autonomy to spend, while also keeping a tight eye on company money. Here’s also partners with great companies like TravelBank and Lyft for additional rewards that much better match our culture and needs than legacy cards. #### Cons I am very happy overall and can’t think of something I don’t like. I do look forward to them extending the marketplace #### Reasons for switching to Brex To remove process --- ### Brex Customer Review - Overall rating: 5/5 - Reviewer: Luis F. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great product that has created unlimited value for my companies #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Spend Management, Multiple Accounts, Corporate Card features, Expense Controls #### Cons Accounting integration, Custom user dashboard option, digital cards --- ### Great for Larger Companies - Overall rating: 4/5 - Reviewer: Marc R. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros There is a lot to set up to get it right but once you do, it has so many options and runs smoothly. But you need to be prepared to really spend time learning all features available to customize. #### Cons There is a lot to set up to get it right but once you do, it has so many options and runs smoothly. But you need to be prepared to really spend time learning all features available to customize. --- ### A superior corporate credit card - Overall rating: 5/5 - Reviewer: Karen W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy application process. No personal guarantee. No collateral. Rewards. Ease of use: issuing cards, creating and maintaining virtual cards, submitting receipts, integrating with accounting software, automated payments. #### Cons Dynamic credit limits are actually both a pro and a con. The reason it's in this section is that the credit limit changes daily which for us led to unnecessary fire drills with some cardholders while traveling. #### Reasons for choosing Brex It's simply a superior product for all the pros listed above. --- ### A credit card experience designed for business users! - Overall rating: 5/5 - Reviewer: Ron M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered We are all about efficiency and Brex fits in perfectly with that. Easy to set up additional users and monitor corporate spending. Our accounting software plugs right in, too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Beautiful user experience. Clean, modern interface. Super responsive customer service. #### Cons A little more stringent on merchant dispute resolution that say Amex. --- ### Best Card for cash management available - Overall rating: 5/5 - Reviewer: John L. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Very responsive customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Large credit limits without traditional limitations by bank issued cards #### Cons Delay in reflecting payment after account has been debited. #### Reasons for choosing Brex Very innovative business model. This serves a need for emerging businesses. --- ### Expenses, BREX-it! (NOT Brexit) - Overall rating: 5/5 - Reviewer: Teluka G. - Verified reviewer: Yes - Industry: Research - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I really like the receipt match capability. This function allows me to complete the expense reporting very easy. I also like the availability of the virtual card and the physical card. #### Cons I have noticed that some foreign currency expenses were not recognized by the receipt match function. I think its many due to the amount on the receipt do not match the amount in US$. ## More reviews [Next reviews](https://www.softwareadvice.com/accounting/brex-profile/reviews/?page=2) --- Brex Reviews, Pros and Cons - 2026 Software Advice