--- title: "Brightpearl Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Brightpearl. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Brightpearl is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/brightpearl-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Management Software](https://www.softwareadvice.com/business-management/) / [Brightpearl](https://www.softwareadvice.com/accounting/brightpearl-profile/) / Brightpearl Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/brightpearl-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/brightpearl-profile/alternatives/) # Brightpearl User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 199 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.3/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 118 reviews (59%) - 4 stars: 63 reviews (32%) - 3 stars: 8 reviews (4%) - 2 stars: 4 reviews (2%) - 1 star: 6 reviews (3%) ### Most mentioned pros - This has enabled us to automate tasks like reviewing customer notes before fulfilment, adding promotional items with logic-based limits, and routing orders to the appropriate warehouse. - The automation and real-time reporting make it easier to manage daily operations, reduce manual work, and maintain clear visibility across the business as it grows. - It allows us to build powerful workflows using order data such as SKUs, sales channels, shipping methods, and customer history. ### Most mentioned cons - Some parts of the system are outdated and there are restrictions in the amount of products you can add to a single order. - We were also misled into thinking we needed to buy an additional product, Inventory Planner, for reporting that already exists in Brightpearl. - The main downside of Brightpearl is the initial setup and learning curve, which can be time-consuming and requires careful planning. ## Brightpearl customer reviews Showing reviews 1-25 of 199 (page 1). ### Smooth Transition and Exceptional Support – Brightpearl Works for Our Business - Overall rating: 5/5 - Reviewer: Jamie Moxey d. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Brightpearl has been extremely positive. Transitioning Dusk Lighting from Visualsoft to Shopify and Brightpearl was a daunting task, but [sensitive content hidden] and the wider Brightpearl team made the process far more manageable. From weekly training sessions to opportunities to test real-world scenarios, the support was consistent, thorough, and tailored to our business. [sensitive content hidden] took the time to understand how we operate, ensuring the system was implemented in a way that supported our workflows. Challenges inevitably arose with such a major change, but the team worked proactively to find practical solutions, often collaborating effectively with partners like Business Solutions and Shiptheory, and even coordinating with Visualsoft when needed. Today, Brightpearl provides a robust platform for stock management, order processing, and reporting. While there are occasional teething issues, the support is reliable, and we feel confident in the system’s ability to meet our needs. Overall, it has been a highly positive experience, and we would recommend Brightpearl to any growing retailer looking for a comprehensive and supportive operations platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Strong onboarding support, with structured weekly training that made a complex transition feel manageable. [sensitive content hidden] took time to understand how Dusk Lighting operates and ensured the system was configured to suit our business processes rather than forcing us into a rigid structure. Clear, detailed answers to questions, with practical guidance that helped us make confident decisions. Excellent knowledge of Shopify and how the two systems integrate, which was critical during migration from Visualsoft. Collaborative approach with partners such as Business Solutions and Shiptheory, ensuring smooth integration across our wider tech stack. Willingness to work through challenges and find practical solutions when issues arose. Comprehensive functionality for stock management, order processing and reporting, giving us better operational visibility. Reliable ongoing support post-launch, which provides reassurance as we continue to embed the system. #### Cons One operational limitation for us is the requirement to manually create Purchase Orders. There isn’t currently an option for a cumulative PO that builds automatically in the background based on demand. A cumulative PO would allow us to monitor value and quantities throughout the day or week, rather than being forced to create multiple POs immediately. As a result, we often generate several smaller POs daily, many of which fall below carriage-paid thresholds. Because we operate largely on a just-in-time model while also holding some stock, this has required a shift in how we manage purchasing. Merging POs while maintaining accurate auto-fulfilment can be complex, and naturally introduces potential for human error if not managed carefully. That said, this is more about adapting our internal processes to the system’s current structure than a fundamental flaw with Brightpearl. #### Reasons for choosing Brightpearl because they didnt see adaptable or understanding of JIT set ups #### Reasons for switching to Brightpearl Unable to scale up the business and seemed too basic #### Vendor response Thank you for the detailed review and for sharing your experience transitioning Dusk Lighting to Brightpearl. We’re delighted to hear that the onboarding process, training sessions, and collaboration with partners like Business Solutions and Shiptheory helped make such a significant migration more manageable. It’s great to know Brightpearl is now supporting your stock management, order processing, and reporting with improved operational visibility. We also appreciate your thoughtful feedback around purchase order workflows. Insights like this are valuable as we continue to evolve the platform. It’s fantastic to hear our team provided reliable support throughout the journey, and we’re excited to continue supporting Dusk Lighting as your business grows. Replied March 2026 --- ### The key to operational efficiency! - Overall rating: 5/5 - Reviewer: Ben B. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered BrightPearl has made us significantly more efficient and effective as a business! Our experience with BrightPearl has been very positive, from the initial specification of the system, testing, integration, launch and on-going use it has been seamless. We have two account managers, [sensitive content hidden], who are amazing - always great communication and ownership of any issues. Helping us to get the most from the system we've invested in. We're a tech-mature organisation - we know what good should feel like and BrightPearl fits really well in our tech stack. The measure for me (as Ops Director) is that I don't hear about the system day-to-day - it just works! And in the event it doesn't support is the best we've experienced in the industry - working well with our integration partners - no offloading, just joined up working together. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Stability Efficiency Scalability Order Management Integration Customer Account Management Interoperability Support Functionality Control Visibility Secure No downtime or bugs #### Cons Weak reporting (in places) - although not impossible, it just could be better. You can externally integrate if you need more though, so not insurmountable. #### Reasons for switching to Brightpearl We'd outgrown the capabilities of our old system and needed to modernise out tech-stack for our business moving forward #### Vendor response Thank you for this fantastic, detailed review! It's brilliant to hear Brightpearl has made your business significantly more efficient, and that everything from specification through launch and ongoing use has felt seamless. We really appreciate your account managers being called out for their communication and ownership — we'll be sure to pass along your thanks. And as an Ops Director, "I don't hear about the system day-to-day" might be the best compliment we could ask for! Thank you too for the honest feedback on reporting — that's helpful for us to hear, and we're glad the external integration options have bridged the gap in the meantime. Replied July 2026 --- ### Very expensive for little gain - Overall rating: 2/5 - Reviewer: MARTIN P. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used unspecified for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Just too many things that BRightpearl doesn't do. Its website claimed that you could list directly from Brightpearl onto eBay but it turned out to be untrue as Brightpearl didn't support eBay Postage Policies (That's eBayspeak for shipping tables). Nor could it list directly to any of the Amazon websites, nor to Shopify or anywhere else. Yet other software can do all of that, and has Google Translate Professional built in so that you can list directly to Amazon Poland without you having to employ a translator. So Brightpearl just falls flat on its face in far too many areas compared to the competition. The worst thing is trying to leave. I am leaving and would like to keep read only access for a year to make it easy to check any warranty claims. Brightpearl have quoted £10,080 for that when full acess costs me less than half of that. So if you are considering BRightpearl, keep looking, there are much better deals available. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 1/5 #### Pros The only thing that I really like about this software is that they have good support staff. I was initially attracted to Brightpearl because it included integrated accounts. It has taken me 6 years to realise that this was a false way of thinking as there is other software that integrates seamlessly with reasonably-priced good quality accounting software like Xero, Quickbooks and Sage. Essentially with Brightpearl you are paying a high price for an accounting system that is used by a relatively small number of users (online it says Brightpearl has about 1,000 users - that is a very small number to finance a piece of accounting software. Eventually I realised how much it was missing in other areas. #### Cons The biggest drawback with Brightpearl is the small number of marketplaces it support compared to many of its competitors. They claim to integrate with Amazon, but this is only partially true. Amazon Europe have added 3 new marketplaces but BRightpearl have ingnored them where similar software providers have integrations at no extra cost. Brightpearl haven't added a single marketplace integration in 6 years, and the only one planned, OnBuy, a small marketplace unlikely to generate much revenue, comes at an extra cost. When I started with Brightpearl they were advertising it as the software to automate your online selling, but it was very limited as far as automation was concerned. After a couple of years they launched the Brightpearl Automation App. Funny that you should need an additional app, at extra cost, to do what the software was promising to do 2 years earlier. many things come at extra cost with Brightpearl but are available at no extra cost with other software. Brightpearl doesn't calculate VAT correctly. If you get an order from the Channel Islands, Brightpearl will add 20% VAT even though there is no VAT in th Channel Islands. (it does the same with the Canary Islands which also are not subject to VAT. It would be simply to write a filter to catch these and put correct 0 VAT on them, but they just don't seem to care if their customers are paying the tax men a bit more than they should be. --- ### Great ERP System - Overall rating: 5/5 - Reviewer: Kaushal K. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered We have been with brightpearl for over 4 years now and they have been a super stable platform to build from. They are capable and alway there to help meet our needs. Once set up the platform is super intuitive and easy to train up staff. We run seamlessly now #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a great integration for a great ERP system capable of handling many moving parts and being the backbone of our Tech stack and automated processing. Operationg B2B and B2C channels along with some integrations with marketplaces. Highly recoment brightpearl for a growing business. The whole team are very helpful. #### Cons Nothing much! team helped overcome any hurdles in our way. paying for integrations for channels and accountancy packages is fustrating but not nessesarily their fault. #### Reasons for choosing Brightpearl Met the needs of ther business and ability to integrate with the rest of the tech stack #### Reasons for switching to Brightpearl Old system and needed to upgrade. web based platform to store data and a platform to integrate with other tecjh for us to grow and scale our business #### Vendor response Thank you for this great review! It's fantastic to hear Brightpearl has become the backbone of your tech stack, handling B2B, B2C, and marketplace integrations, and that over 4 years it's remained such a stable platform to build from. We're glad the team has been there to help clear any hurdles, and that once set up, the platform has been intuitive enough to train staff on quickly. Thanks too for the honest note on integration/accountancy package costs — that's useful feedback for us. And we really appreciate the recommendation to other growing businesses! Replied July 2026 --- ### Reliable Operations Platform with Great Implementation Support - Overall rating: 4/5 - Reviewer: Frank A. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our Brightpearl Implementation Consultant delivered excellent training that helped our company align with industry best practices from day one. As we learned more about the platform’s advanced configuration options, our internal workflows became significantly faster and more consistent. The automation engine now handles the majority of our fulfilment processes, with only a small portion requiring manual review. The WMS module has improved warehouse efficiency and reliably synchronizes customer notes and packed-dimensions data with ShipStation—something that many competing systems struggle with. Brightpearl has also enabled us to regain full control of our inventory and activate accurate real‑time stock sync to all our sales channels. Having purchase orders managed directly within Brightpearl makes inbound shipment tracking straightforward as well. Finally, the Inventory Planner (Demand Planner) add‑on has proven valuable in preventing stockouts; it can support complex forecasting and replenishment needs as long as you commit the time to configure it properly. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Brightpearl’s onboarding process is exceptionally thorough. Their team invests real effort into understanding a customer’s operational needs, and the implementation support is strong across the board—from structured training sessions to well‑coordinated customization work involving third‑party partners when needed. The Automations feature is another major advantage. It allows us to build powerful workflows using order data such as SKUs, sales channels, shipping methods, and customer history. This has enabled us to automate tasks like reviewing customer notes before fulfilment, adding promotional items with logic-based limits, and routing orders to the appropriate warehouse. I also appreciate that Brightpearl provides predictable annual software costs. In an industry where surprise renewal price hikes are common, the transparency and year‑to‑year consistency are genuinely refreshing. #### Cons The session timeout is one of the most frustrating aspects of using Brightpearl. It logs users out after a relatively short period of inactivity, which is disruptive for anyone who needs to keep the tab open throughout the day but isn’t working inside it continuously. Compounding this, the interface doesn’t automatically refresh to indicate that the session has expired, so you only discover you’ve been logged out after clicking something—a daily friction point for our entire team. The built‑in search functionality also feels quite limited, especially for users who rely heavily on quick data retrieval. Additionally, permissions could be more granular; for example, offering read‑only access to inventory location data would be extremely useful, but currently it’s an all‑or‑nothing permission. #### Reasons for choosing Brightpearl Linnworks came in at a lower price point, but the sales experience felt rushed and transactional. Their team didn’t seem patient or interested in understanding our business needs during the demo, which raised concerns about long‑term support and overall value. Even at a slightly cheaper cost, it didn’t inspire confidence and ultimately felt like worse value for money. Acumatica offered a somewhat richer set of individual modules, but the ecosystem had fewer direct integrations we rely on. Their pricing was also higher, and their implementation approach—where major version releases occur every six months and you must find and manage a third‑party partner for deployment—felt unnecessarily complex. Compared to that, Brightpearl’s implementation process was far more streamlined, coordinated, and easy to navigate. Overall, Brightpearl delivered the strongest combination of integrations, user experience, onboarding quality, and long‑term value. #### Vendor response Hi Frank, Thank you for the detailed review and for sharing your experience with Brightpearl. We’re pleased to hear that the onboarding process, training, and implementation support helped your team adopt best-practice workflows and get strong value from the platform. It’s also great to know that Automations, WMS, and the ShipStation integration are helping streamline your fulfilment operations and maintain accurate stock visibility across channels. We appreciate your candid feedback on session timeouts, search functionality, and permission granularity. Insights like these are valuable and have been shared with our product team as we continue improving the experience. We’re also glad that Inventory Planner is helping support your forecasting and replenishment strategy. Thanks again for your thoughtful feedback and for choosing Brightpearl. Replied March 2026 --- ### Powerful Tool with Powerful Support - Overall rating: 4/5 - Reviewer: Livi B. - Verified reviewer: Yes - Industry: Retail - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered [sensitive content hidden] has been especially helpful in aiding us better understand BP's capabilities and how the automations can best work for us. [sensitive content hidden] aided us in understanding and solving an ongoing gap in our processes. Professional and a pleasure to work with, both. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use, it may have a lot of features but how everything works together to manage our orders provides a level of fine tuned control that is absolutely requited for the scale and complexity of our operations. #### Cons It can be inconsistent. Automations running off-book, status filters not consistently displaying their contents as prescribed, the many layers of BP means that points of failure can be difficult to address. #### Reasons for choosing Brightpearl The above question about competitors is kind of unprofessional to make mandatory It had everything we needed, without question the most powerful tool we considered #### Vendor response Thank you for the detailed and thoughtful feedback. We’re glad to hear Brightpearl provides the control and functionality you need to support the scale and complexity of your operations, that’s exactly what Brightpearl was built for. We also appreciate your candid notes around consistency and automation layers. Feedback like this helps us continue refining the experience. It’s great to hear our team has been helpful in optimizing your workflows and closing process gaps. We value our partnership with you and look forward to supporting your continued growth. Replied February 2026 --- ### RUN AWAY - awful company - Overall rating: 1/5 - Reviewer: Timothy D. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered One of the worst companies in the space that we have ever worked with. We will never recommended them #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It worked but the customer service eas so awful it wasnt even close to the best option in inventory management #### Cons Over priced and awful customer service. I cant say this enough, you should run from this company.... #### Reasons for switching to Brightpearl Looking for more but we did not find it with bright pearl #### Vendor response Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with Brightpearl did not meet your expectations. Our team strives to provide responsive support and practical solutions to help retailers manage their operations and inventory more effectively, so we take feedback like this seriously. During your time with us, our support team worked to explore options that could help maintain your workflows after your transition to a new 3PL provider, including alternative integration approaches. While those options ultimately did not meet your team’s needs, we were committed to trying to find a path forward. We understand that changing systems and partners can be challenging, and we’re sorry that the outcome left you feeling dissatisfied. We appreciate your Feedback as it helps us continue improving the experiences we provide. If you would ever like to revisit the conversation, our team would welcome the opportunity to connect. Replied March 2026 --- ### Satisfied Customer since 2021 - Overall rating: 5/5 - Reviewer: Rachel L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have an overall very positive experience with Brightpearl, our Brightpearl Account Staff, Support Staff and integration partners! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Brightpearl has been our accounting and source of truth since 2021. We moved to the system from a larger ERP system due to its versatility, accounting capabilities and its ability to connect easily to other systems. We have found that those capabilities are still very useful today and as we change and grow as a company, we find that Brightpearl is able to accommodate those changes fluidly. In addition, Brightpearl allows the user to modify its system to accommodate its own needs through automation and system configuration. Moreover, we have been lucky to have been paired with a really great Account Manager and Technical Support manager who keep our partnership with Brightpearl running smoothly. A bonus is that the same team members have been with us basically since our start! Lastly, there is an ease to customer support as we you can enter a ticket, which is generally answered the same day if not within hours of receipt or you are able to call the service team and get a response immediately. #### Cons We have a few cons but one of them is that as a B2B and B2C seller, we have found that our reporting needs are not always met. A more robust reporting system found within the native integration and without having to connect with another system would be preferable - specifically, low stock reporting and year over year reporting could be more robust! #### Reasons for choosing Brightpearl NetSuite - Too Expensive Odoo - Too difficult to configure #### Reasons for switching to Brightpearl We did not want to upgrade with Accountmate #### Vendor response Thank you so much for sharing your experience and for trusting Brightpearl as your core system since 2021. We’re delighted to hear that the platform’s flexibility, accounting capabilities, and integrations have continued to support your growth over the years. It’s especially great to know that automation, configuration options, and consistent partnership from your Account Manager and Support team have had such a positive impact. We also appreciate your feedback around reporting, particularly for B2B/B2C use cases and areas like low-stock and year-over-year analysis. This is valuable input for our product teams as we work to strengthen our native reporting capabilities. We’re grateful for your long-standing partnership and are here to continue supporting your success as your business evolves. Replied January 2026 --- ### Experienced User Review - Overall rating: 4/5 - Reviewer: Waverly M. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall rate a 8/10 over the 9 years we have been on the platform. Would recommend for any multichannel business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ability to manage / process sales orders from multiple channels. (E-commerce, POS, Phone, Amazon, eBay, etc.) #### Cons Limited flexibility with product costing. No capacity to capture “landed cost” (product cost + FRT + Tariffs + Fees) #### Reasons for switching to Brightpearl Needed a more robust ERP system for our growing business. #### Vendor response Thank you for sharing your feedback and for highlighting the value of managing orders across multiple channels. We’d like to clarify that Brightpearl does support landed cost calculations, allowing businesses to incorporate additional costs such as freight, duties, and other fees into their inventory planning. That said, we understand that every business has unique costing requirements, and there may be cases where specific workflows require additional configuration or customization. We appreciate the feedback and welcome the opportunity to learn more about your setup to see how we can better support your needs. Thank you for being part of our community! Replied March 2026 --- ### Good ERP system - Overall rating: 5/5 - Reviewer: David F. - Verified reviewer: Yes - Industry: Warehousing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered We are an international, multi-channel footwear/clothing distributor working with Brightpearl for nearly four years. Brightpearl has given us quicker, easier data around stock levels and customer demand that has allowed us to plan and buy better. Add-ins have allowed us to manage customer orders better too leading to seamless order, picking, despatch processes. As we expanded into Europe, Brightpearl has grown with us. Training and support were delivered well in the early stages and support and account management is still there whenever we need it. Availability and speed are good, or at least as good as our internet connection. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Good onboarding. Easy to use, once understood fully. Training and support good initially and remained so. #### Cons Accounts package a bit of an after thought. Some of the interfaces are provided by third parties. Quality can be variable. --- ### Great System for selling on multiple Channels - Overall rating: 4/5 - Reviewer: simon l. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered good service and great support from the team for our client, I would reccomend #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to setup the data and link to the various selling channels, also the reports were very clear #### Cons Costs are pretty high and when taking over 99 orders a day and trying to process them this could be smoother #### Reasons for choosing Brightpearl support reviews were alot better for brightpearl #### Reasons for switching to Brightpearl lack of functions on previous system, so we moved #### Vendor response Hi Simon, thank you for providing our team with this feedback! We would love to help you smooth out the process, can you submit a support case so we can assist you further? -Brightpearl Support- Jesse Replied August 2024 --- ### Good Product would recommend - Overall rating: 5/5 - Reviewer: Robert W. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Automation, Accuracy & Speed. The cloud based solution gave the business felxibility during the pandemic #### Cons Limitations to managing back orders during pandemic #### Reasons for choosing Brightpearl Best product demo. All scenarios confidently answered and backed up with demos #### Reasons for switching to Brightpearl Intelligent retail was not fit for purpose and very unreliable. Weekly support calls were the norm #### Vendor response Hi Robert, Thank you so much for taking the time out to recommend us! It's fantastic to hear that Brightpearl is benefiting your business in so many ways, especially during the pandemic! It's also great to hear that you had such a great experience with our Sales team, I know they go all out to ensure that businesses are going to get what they need from us before they sign with us - it's our transparent approach and I'm pleased you rate it so highly! Thank you again, Tom (Brightpearl) Replied June 2022 --- ### Inventory Planner Transformed Our Forecasting and Purchasing Efficiency - Overall rating: 5/5 - Reviewer: Jolita M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Inventory Planner, synced with Linnworks, has made a big difference to how we manage purchasing and stock. Planning and creating purchase orders is now much easier and far more organised. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The forecasting is clear, reliable, and simple to update when needed. Stock-outs are minimal, stock holding is at a healthy level, and we no longer experience the overstocks we had in previous years before using the platform. The reports are easy to understand and give us confidence to make better buying decisions. Overall, it has saved us time, improved stock control, and made our purchasing process much more efficient. #### Cons So far, it has met my expectations in terms of functionality, performance, and usability. I’ve found it to be a valuable tool for keeping inventory levels optimized, and I haven’t encountered any issues or limitations that have negatively impacted my workflow. #### Vendor response Thank you for sharing your experience! We’re delighted to hear that Inventory Planner has helped improve your stock control and made purchasing more efficient. It’s great to know the forecasting and reporting give you the confidence to make better buying decisions while keeping stock levels healthy and minimizing stock-outs. We’re also pleased that the integration with Linnworks is helping streamline your planning and purchase order workflows. Feedback like this is wonderful to hear, and we’re glad Inventory Planner is making a meaningful difference in how you manage inventory. Thanks again for your support! Replied March 2026 --- ### KITRI x Bright Pearl - Overall rating: 4/5 - Reviewer: Mike B. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using brightpearl for over 9 years now and it is an easy system to understand and implement. It is robust and most importantly reliable #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Its focus on retail. Having all sales information, product creation, Purchase Orders, process automation and a direct link with an HMRC integrated accounting system makes the running of a retail business seamless. #### Cons Reporting - whilst you can get a large variety of reports, the ability to edit those reports to include specific data points required is not as flexible as I would like. You have to download multiple different reports and manipulate them to get the information required #### Vendor response Hi Mike, Thank you for providing our team with this valuable feedback! We love to hear how our clients are able to leverage our software to support and grow their business. Please feel free to reach out to the Brighpearl Support Team via phone or our ticketing system for additional assistance! Thank you Jesse Dones Sage Retail Support Replied September 2025 --- ### Game-Changer for Streamlining and Scaling Our Business - Overall rating: 5/5 - Reviewer: Michael J. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with Brightpearl has been excellent. It’s helped us streamline operations, improve accuracy, and save time across our entire business. The integration with sales channels and automation features has made a huge difference in efficiency, and their customer support is responsive and knowledgeable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Brightpearl has transformed how we manage our business—from inventory to order processing, everything is streamlined, reliable, and easy to use across multiple channels. #### Cons While Brightpearl is powerful overall, the reporting customisation options can be a bit limited without advanced knowledge—but support is always helpful when needed. #### Vendor response Hi there, We always appreciate customer feedback, especially when it highlights our product and the Support Team! Its great to hear how you have leveraged our product and its configuration to transform your business. If you need any support, our team is here for you! Jesse Dones Sage Retail Support Replied July 2025 --- ### Highly recommend - Overall rating: 5/5 - Reviewer: Tom H. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Overall experience was exceptionally good!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TrailerTek has been a customer of BrightPearl for nearly 5 years, we have always received great support from the team. It allows us to streamline may process allowing us to focus on driving the business forward. I would highly recommend for any businesses that is looking to streamline and scale their business. #### Cons The only downside would be that it comes at a premium price. That being said we have used many cheaper platforms that were not user friendly and would not allow you to scale your business. #### Vendor response Thank you for your kind words! We’re delighted to hear that BrightPearl has been instrumental in helping TrailerTek streamline processes and grow. We appreciate your recommendation and your understanding of the value we provide. If you need any further assistance, feel free to reach out! Replied February 2025 --- ### Great ERP system, easy to connect and great support - Overall rating: 5/5 - Reviewer: Pete S. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Very pleasant - the support is fantastic. The system has helped me to access valuable data, this data has allowed the team to make strategic decisions on stock and stock planning #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy the product is to use and the ease at which you can extract the data from the suite of reports - I also like how easy it is to connect to third party applications. #### Cons Inability to go into a minus stock figure for OOS products - this increases the number of admin tasks our CS team has to carry out. #### Vendor response Hi there, It's great to hear how easily you are able to get what you need from our system! Please feel free to reach out to the support team or your Technical Account Manager to see if we can help with the work flow in regard to negative stock! We greatly appreciate your feedback! Jesse Brightpearl Support Replied January 2025 --- ### Brightpearl is well worth the investment! - Overall rating: 5/5 - Reviewer: Mark T. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Automation of processes in our business has been key in our growth. Brightpearl has been at the centre of that transformation. Great set up process initially with strong support and training. Great reliability, easy to use. We are pleased we made the investment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Brightpearl has helped to transform our business. It is easy to use, easy to integrate with other systems. We've never had any reliability or access issues. We are incredibly pleased that we made the decision to invest is such a great system. #### Cons I have no complaints about the software! #### Vendor response Hi Mark, Thank you very much for taking the time to review us, we love feedback from our customers, so thank you! It's fantastic to hear about the impact that our automation has had on your business. We agree with you - automation IS key - so we invest a lot of time and money bringing that to market and keeping it current and in line with what our customers need. It's also great to hear that as you've adapted your business model, we've been able to support that change and help your growth. Thank you again, Tom (Brightpearl) Replied May 2021 --- ### All in One Ecommerce Software - Overall rating: 4/5 - Reviewer: Bryan B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Product usage: Used unspecified for less than 2 years - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered All in one eCommerce solution, helped us consolidate 4 software programs into 1 integrated app. Great for small to medium size ecom companies and those wishing to grow rapidly by automating routine processes and tasks. Saves us hours each day with automation and syncing of orders and inventory to multiple channels. #### Ratings breakdown - Value for money: 4/5 - Customer support: 4/5 #### Pros Multi-Channel inventory sync, accounting is integrated with the order fulfillment, CRM, and most of the functions you need to run a growing eCommerce business. They issue updates, bug fixes, and new features every few weeks. The software has come leaps and bounds forward in the past 2 years to become more stable, less buggy, with better automation and features. Nice to have all business functions located in 1 software rather than 5 different systems that constantly need synced and updated. Cloud based so you can work anywhere. #### Cons As a US retailer there are a few UK oddities in the software but these are quickly being updated and changed to fit the US market. Customer support has also been improving since we started, but could be quicker to fix problems/ issue updates at times. They don't seem to understand at times that when something is broken, we can not run our business at all till it gets fixed. Some additional features and add-ons are not included in the base price of the software. They would be nice to have available but the price could get very expensive quickly and be out of budget for a small business. Would also like to see a quick way to back-up 'all' the data from the cloud locally in case of emergency or we needed it for another process. You can export data files and reports currently, but not the entire database at once. --- ### It works for us! - Overall rating: 5/5 - Reviewer: Gail G. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered The customer service support team are knowledgeable and always do their utmost to solve any problems. Not just a chat feature but real intelligent individuals always trying their best to help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software manages our inventory seamlessly between our 3 channels. We have been using Brightpearl for 5 years and have just renewed our contract for another year. The ability to access customer information, pricing and inventory control all in one place makes it indespensable. #### Cons The software doesn't integrate directly with X-cart but we have a work around. #### Vendor response Hi Nick, Great to hear from you. Thank you for sparing some time to give us your thoughts. Happy 6th Brightpearl Anniversary too! It's so heartwarming to hear the impact that Brightpearl has had on BayTree Cookware over the years. I'll pass on your glowing feedback of our customer service team - I know they love to hear it. Thank you again, Tom (Brightpearl) Replied October 2020 --- ### Brightpearl ERP system is a comprehensive and user-friendly solution - Overall rating: 5/5 - Reviewer: Andy J. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered The system is great for order management, and stock tracking. It gives us the ability to accurately forecast customer demand, and with the help of real-time inventory tracking, we can ensure that we always have the right products in stock to meet customer demand. The system also integrates seamlessly with our e-commerce platform.Brightpearl has been instrumental in helping our business maintain operational efficiencies during a period of high growth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Brightpearl ERP system is a comprehensive and user-friendly solution for businesses looking to streamline their operations during periods of growth. One of the standout features of this system is its ease of use. The interface is intuitive, making it easy for employees at all levels to navigate and utilise the various tools and features. This has been particularly helpful for our business as it has allowed us to efficiently manage and track our inventory, sales, and financials during a period of high growth. #### Cons Some complex functions require 3rd party solutions #### Vendor response Hi there Andy, Thank you so much for your review, it's so great to hear how well Brightpearl is meeting your needs and how easy you find it to use. From day one, we've been committed to both, which underpins our goal of providing merchants such as yourselves the tools to grow. Thank you again for your recommendation. Tom (Brightpearl by Sage) Replied February 2023 --- ### Brightpearl made things so much easier to track - Overall rating: 5/5 - Reviewer: Alex L. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Before Brightpearl we were using various systems to track stock, fulfill orders, deal with accounts, manage our suppliers — which was all a bit crazy and really time-consuming. This was the first time using software like this, but Brightpearl ran several training sessions and gave an open floor to discuss how to utilize Brightpearl best for us. Their support has been exceptional and they've been on hand to help clarify issues we encountered quickly. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We’ve used Brightpearl for several years now, and I can confidently say that adopting it has made things way more efficient, saved us a significant amount of time, and helped us understand the business better. We’ve got several departments working together through a unified hub to manage sales, stock, and reporting across all our different sales channels. Brightpearl has allowed us to focus more of our time on growth rather than being swamped under a load of different systems that didn’t give us an up-to-date picture of where we were. #### Cons There is a bit of a learning curve with understanding everything that the software can do. #### Vendor response Hi Alex, Thank you very much for leaving us your review. It's wonderful to hear about the huge positive impact that switching to Brightpearl has been for you all. It's also great to hear about the great experience you had with being trained and setup on our platform - and it sounds like that great experience continues to this day. Thank you again, Tom (Brightpearl) Replied July 2021 --- ### Manages the core of our business, finances and products. - Overall rating: 4/5 - Reviewer: Stuart K. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered We have been using brightpearl for several years now and the core function of the system has been to centralise around the accounts and stock management for our business. This means it's super easy to keep control of the business critical systems. The system has grown and expanded and as a small business I don't need a lot of this but it's there incase. The most important thing we have found is the super easy simple Brightpearl POS solution that is sharing the same core data for products/customers/payments as our website and accounts in real time so if the last item sells online then we don't over sell this in store at the weekend. We have two small showrooms and can have two separate pos channels that make it easy to deal with customers in store and telephone orders in the main program. Push sales from POS to backend and vice versa. It makes us more efficient and look more professional in store and on the phone. Even as a small business we have constantly changing stock and a large number of products (over 11,000) so need control of those as simply as possible. Brightpearl has done that for us along with accounts functionality. I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets. The core simple EPOS is just perfect for us with multichannel order routes to the dispatch desk. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros the simple EPOS systems linked into the core of the system in real time. You have to do things by the book and can't cut corners in processes. #### Cons Sometimes you have to do things by the book and can't cut corners in processes. --- ### Easy to use and gives us all the necessary functions we need to run our online store - Overall rating: 5/5 - Reviewer: Toni K. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Bright Pearl gives us an easy way to handle our daily shipments as it is easy for us to collaborate across our different departments and integrate with all of our softwares. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It gives us the ability to have a total overview of all our shipping activities and makes it easy for us to manage a lot of data. It is also easy for us to collaborate across our different departments and makes our workflow much leaner. #### Cons There is so much valuable data in Bright Pearl, but we are not managing to create our ideal dashbord in the software. #### Vendor response Hi Toni, Thank you for your review, we really appreciate hearing from you. It's fantastic to hear that you're getting so much control over all your data and running your online store resulting in more efficient workflows. On your point on creating the dashboards you need, we have a few options - one of which I'm sure will work out great for you. I'll get your Success team to run you through them. Thank you again, Tom (Brightpearl) Replied May 2021 --- ### Brightpearl Review - Overall rating: 4/5 - Reviewer: Emma O. - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered As a business, we have been using Brightpearl for a few years now and have had an incredibly positive experience. On the customer service level - both in person and online - we have had an incredibly effective and personable response rate, especially of recent, which has made our usage a whole lot easier. We have therefore learnt a lot more about our business and its direct Brightpearl relationship, giving us more insight into weaknesses, improvements and areas of strength. High praise to the financial side of Brightpearl as this is easy to use and navigate. We are looking forward to our close working relationship in the future as we are expanding our business and therefore constantly looking to refining our Brightpearl usage. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Effective software, enabling access of the entire company to view and work as a team to work as a chain from start to finish in different parts of the UK in order to complete the entire part of the supply chain. Therefore leading to effective business management. #### Cons Uninformed from the beginning about certain aspects (not down to Brightpearl directly) and therefore the small team need enlightening and training regarding certain elements that can be so easily taught and answers. Because Brightpearl can do so much, there is just so much to learn that perhaps we are not taking advantage of as a business. ## More reviews [Next reviews](https://www.softwareadvice.com/accounting/brightpearl-profile/reviews/?page=2) --- Brightpearl Reviews, Pros and Cons - 2026 Software Advice