Canopy vs Shoeboxed

RATING:

4.52

(210)

Canopy has 210 reviews and a rating of 4.52 / 5 stars vs Shoeboxed which has 223 reviews and a rating of 4.37 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.52 / 5 (210)
4.37 / 5 (223)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
January 19, 2023
January 4, 2023
Pros/Cons
  • Pros

  • I love that it's so user friendly and the customer service is great. I love that they are always contacting us about new ideas to integrate into the program and they have implemented them.
  • Ability to have a real database of clients. Ability to collect fees through Stripe integration with Canopy.
  • Cons

  • The company said I could try the product and cancel for up to 6 months. They now are refusing to cancel.
  • Lack of charts showing all clients and the status of their case. This may be because I don't pay for all the bells and whistles.
  • Pros

  • Customer service is always very helpful and I appreciate that you have a live chat option. I like the new feature of being able to update the types of payments.
  • I like the ability to capture receipts/information via e-mails. Integrates well with Quickbooks.
  • Cons

  • Customer service is HORRIBLE. I have called and emailed.
Pricing Range
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28 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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