We have been with eLead over 2 years and very happy with how the system has helped us. Look forward to how they continually evolve.

Very easy crm to use. Training is great.

Like anything else, need to hold people accountable to input data, cross off tasks, read reports. Lot of little errors and the mobile app is something to be desired.

We utilize a ton of the features available with Elead. Because of this we have a ton of moving parts and I'd guess that we require way more personal attention than 90-95% of their users. Most companies have people in place to assist you with problems you may have with their software. All I can speak to is my experience, but [SENSITIVE CONTENT HIDDEN], who is my contact when I need assistance takes pride in his craft and goes way above and beyond what is required. If I have a problem I give him a call on what I believe is his cell. If he answers he immediately either listens to my concerns or lets me know when he will be able to give me his full attention. If he cannot answer, I don't wait long for a call back, email or text letting me know when he will be available. Once he understands my concern, he sets us up on a virtual meeting and I am his only focus for however long is needed. Almost every time that the concern is taken care of, he tries to offer additional ideas or asks additional questions to try and optimize our success. I don't ever write reviews, good or bad but I felt obligated to let people know the type of partner you get with Elead. I don't see them as strictly a CRM..... I see them as a business partner dedicated to finding ways for us to be more successful!

I've switched CRM's several times for several different reasons. The main thing I always hated aside from having to learn an entirely different product is time and growing pains that come with transitioning to a different CRM. Am I going to lose important data? Will it take weeks to get everything transfered? Will my team be frustrated with the new software? I could go on forever. I'm not in the CRM industry so I can't speak to what's expected with a transition and how much growing pains you should expect to have. I can say that 10-12 years ago the switch was much more difficult than it is now and even back then Elead had the most streamlined process of the others we've tried. For the record, we've only used the higher end companies with the highest costs. I'd imagine the less expensive ones are much worse but I have no experience with them. The ease of transition with Elead was way beyond my expectations. Maybe they've all improved significantly with technology, who knows?

I wouldn't call it a con, plus I may just not know how to handle this specifically and I've never asked. I wish there were a simple way to search the entire database of notes input by our staff for keywords. Whether it be specific bikes, specific trade ins, etc. If your staff does a good job of adding the product of interest where it's supposed to go, then this would be irrelevant. More often than not, our team is trying to input the data as quickly as possible and doesn't give much more than the required info.

Over the years I have gotten to know a lot of the folks out in Utah, many are still there some are gone. They try, but they need to get out of the building and go out and see how a busy dealership really works. And, most of all they need to make fixes, updates and changes faster. It takes them years to fix simple things. And, they have become GREEDY as hell, they are way too expensive and getting worse. If I could find a more reasonably priced application I will be gone soon.

Back what I was first looking for a complete Marine Dealership package they were the best I found, I have not looked since 2002. Right now I still like their Repair Order module, as well as their Parts handling. I don't personally work much with their Boat Sales module, but I don't get any complaints about it.

They have just missed to many little things, and cannot seem to make changes in any kind of decent time frame. They also do not have simple utilities for canceling or editing data. Everything you need to change has a time consuming "Back out" routine, their is no simple "Delete" They do not give the end user enough control over what fields display on the initial screens, and who ever designed the rental module has no clue regarding renting storage space, only things like boats or PWC's.

Have been on eLead for almost 10 years now, so we are happy with the relationship over this term. I appreciate the upper management at eLead and their level of involvement. Once they get involved, things seem to get addressed. My hope is that the lower tier support continues to improve their responsiveness and timeliness to resolve issues. I think they should have an Open Ticket Portal for the Admin of the dealership (myself) to view at any given time to see all open tickets with support. I think there is so much in the CRM that it is confusing sometimes for me to understand which reports are best to use and which reports are giving me accurate data or not. Perhaps reporting can be streamlined better and understood better by support so we can understand our results better to measure our analytics. (ie: Leads, Appts Made, Apps Shown, Sold...etc...) My new Rep is excellent and very nice to work with. He is a great asset to eLead as a senior manager and I appreciate him communicating with me even with his busy schedule. Overall, I am happy with eLead and would recommend them at this time to other dealers I know.

My new Rep is excellent and very nice to work with. He is a great asset to eLead as a senior manager and I appreciate him communicating with me even with his busy schedule.

The reporting tends to be confusing to understand as it relates to the analytics I am trying to measure per salesperson, BDC agent, lead source, etc...reassignment leads seem to be the greatest issue with the reporting being skewed.

Our dealership came from not using a CRM tool at all, to using E-Leads/CDK. We were manually tracking our customers in our own DMS and data base, and our follow up and reporting was based on a notepad! The best part of CDK is the the CRM aspect and ease with following up with customers. The product makes it very easy to reach out to prospects, and to follow up on old ones and ones that have already been sold. There is the ability to write notes about after-the-sale items that need notated, and everyone can read them there is no lack of connectivity!

Customer support! That is our only complaint. We had an issue where certain leads from our own website would come in based out of a Wisconsin address. No one at CDK was able to know why, mainly pointing the finger at our own website. CDK has trouble talking to and working out problems with other third-party providers. There has been a work-around implemented to work out the issue however.

I like it. It is easy to use. I would recommend for a company that won't need much support from Elead.

I like that I can have more than 1 customer record open at once. I like that it is web-based. I like the ability to customize every process as needed. The email campaign setup is easy.

Customer service is nonexistent. I'm unable to customize the workflow myself - Elead must do it but elead rarely returns calls. I had to send a cancelation email to get a response after months of trying.

I have used many automotive CRMS and like Eleads the best. It is easy to use, has good reporting and I find that their support is better then others.

They do have some less integrations then other suites of services but do take feeds and import/export data well.

The ease of use and the support is great.They are always there to make it right and do it in a timely manner.

Sometimes it gets slow,but I think this is due to their growth and use of outside vendors. The vendors also due a very good job of keeping everything up and running.

We use CDK all day every day. If you need a better setup to integrate all of our business areas into one that will communicate and become more user friendly, I am sure that CDK will be able to make it work.

CDK is a VERY LARGE platform. It can do just about anything in any area of a business from inventory to finance.

It is too big with too many divisions and sometimes can work together in its own system. If it crashes, we are out of luck and can't function because soo many functions are tied together.

Uploading videos to the website is easy once I figured out the steps.

The website looks horrible compared to others. Using it for service is a nightmare. A lot of random codes needed and just overall not user friendly what so ever.

Over the nearly 30 years with CDK the only feeling I have towards them is regret for sticking with such a horrible company. I hope this helps anyone who is shopping for a quality DMS. Look at AutoMate first, I am not paid by them, actually I pay them, but I just regret not making the switch years ago.

There really isn't anything good to say about this company. Our company has been with them for nearly 30 years and every time the contract comes due they treat us like a new customer. The always try to increase their rates substantially and they will never miss an opportunity to overcharge. They charge top dollar for antiquated software and exploit their customers based on their contracts.

CDK is a Con. Their business model feels borderline criminal and was probably easier to execute when Reynolds and CDK were pretty much the only options. Now that there are multiple other options, that are both more cost effective and just overall better products with better customer service I would look elsewhere. There is a reason why the company net value is dropping like a rock.

So far after over 2 years I have not found it beneficial at all.

I find the software easy to use, but when it comes to adapting to our Business it is not user friendly. When there is an issue the Representative is very quick getting back to us but finding or resolving an issues is nonexistent.

It not being user friendly to adapt to our business.

Based on my original introduction to the system I expected a lot more from Eleads as a CRM. To say I am disappointment is an understatement!

I feel most dealerships use Eleads as it can integrate with other systems fairly easily compared to other CRM's.

1) Reports are slow to load. It would be nice if stats were automatically updated and visible on the main dashboard. 2. As a salesperson I rely on having the ability to narrow down a search based on specific criteria and generate a list of clients I can call based on available inventory eg, we receive a MODEL XYZ and I should be able to to search all clients that have an interest in Model XYZ. I feel the search capabilities for a salesperson to maximize their database and prospecting are not satisfactory. 3) The system is extremely slow . I have run Eleads on a high speed FIOS connection and it is still slow so it is not the speed of my internet connection as Eleads will tell you when you complain about speed.

ELead is an essential tool for our dealership. I've worked with many other CRM's for dealers and eLead definitely deliveries what most dealerships need as a CRM tool

Easy to manage and use. Simple interface but is very powerful. It can be as complex as you want

Integration with inventory cost sometimes isn't the best

Reported problems or errors can take you an hour to 7 days to report. After CDK admits and recognizes software error it will take 4 months to eternity to have it corrected

The picture they painted when selling it to me

Extremely poor slow support, continued to change and make it harder and harder to contact and the level of support when downhill Did not meet promises made when software was purchased, such as price books for canadian suppliers. That drug on for 5 years until they finally said they were not doing it. If I did not have so much already spent on this software I would switch in a heart beat

It is a great customer database and allows me to review our customer's profiles whenever required to do business.

It is user friendly and allows you to provide detailed information for each of your customers. As a member of the Internet Sales team, I use the system daily and it allows me to enter as much information as I require for our customer.

I never received the proper training, so I do not know how to utilize all of the system features. There are so many things you can do with the system, but I am limited due to lack of training.

Very easy to use and navigate. Can keep track of calls and messages in one place.

Sometimes the CRM can lag or take longer then usual to load.

Aside from some support delays, CDK Global runs smoothly for all of our locations.

After the system is up and running it is very easy to navigate and get custom reporting. Creating new and managing existing user accounts is also very easy to do.

Sometimes it is a pain working with support as you will wait for a very long time with no responses. Also adding new functions for a user can be a pain if you don't know the exact code.

For websites, I enjoy that my dealership was able to join national OEM promotions with ease. For marketing I enjoyed being able to have one company know my specials for both print/digital as well as web so my offers didn't conflict with each other. Customers saw the same specials where they looked.

CDK was formerly ADP so there was some changes in personnel along the way. I'm certain that wouldn't be an issue for those looking to use CDK now. Besides that, in some instances marking decline Services has changed causing training of staff. Again, this was mostly an issue for those who used previous versions of product. Overall, I still prefer CDK over many others.

I can easily access appointmets and people i need to call, and if for some reason i'm busy I know someone will call the customers at some point that day.

Elead is great if you have a lot of inventory and clientele. The call center makes sure to call people and scheduled many appointments. They also write descriptions of what happens in the calls. There is a great calendar that organizes you day and shows your appointments. for Smaller lots its a great tool but you might be wasting you money if you don't generate a lot of internet leads.

After the call center calls them they don't call again. I wish the descriptions were a little more in depth. I also would like to see when they called as in the time and the day that way i'm not guessing.

Not really fond of CDK Global. The system works well when it works. Stocking in new vehicles is straight forward, writing repair orders is easy but with any system you need to understand you repair codes.

Biggest complaint about CDK is they require you to send in a support request by email. No phone number for an individual to call. Its like the are afraid to talk on the phone.

Elead has been great for creating an effective workflow and follow up method. This has been great in seeing where improvements need to be made in our processes.

I like the ability and ease to schedule a complete follow up schedule. I also like the simplicity of viewing the customer details and notes. The support that I get from my executive is also awesome and probably the best part about working with Elead.

My least favorite thing about Elead is not being able to access multiple pages at once. When I am going through the month's internet leads and doing follow up with every incoming customer, I have to essentially close the screen to access another report or answer a new incoming lead. I have to have two tabs open for Elead in order to efficiently do bulk follow up and work today's new tasks.

We're going to swith to Vin Solution.

I loved them before CDK purchased them. They have gone done hill since then. Customer support is non existant.

I was on hold for 14 min before it finally went to message center.

I've been using eleads for several years. Overall, it's a good product. I have definitely used worse CRM systems.

When used properly, Eleads is a pretty good CRM solution. The key to getting the most out of this CRM is To make sure that you have it set up correctly to match your workflow.

The overall architecture is a bit antiquated. Interface can use a refresh. The navigation needs revamping.

What I find that we like most about the Elead One system is that it offers so many features and the company is constantly updating their products to stay current with the industry.

What I like least about using the Elead One software is that sometimes they update things that are working just fine and the updated version is not an improvement over what they had prior.