All Chargebee Reviews
1-25 of 82 Reviews
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Mark
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2022
Everything is in there
Good. We used to do manual invoices separate from credit card invoices. Having a single billing systems improves efficiency and we have a single source of the truth with respect ti critical business KPI's.
PROSI like that we can also do quotes from the system that customers can accept and it takes them to the checkout. Huge time-save for our sales team.
CONSIt's hard to do price indexation to subscriptions. It generates credits and credit notes that our customers initially don't understand without us explaining it.
Reason for choosing Chargebee
Chargebee was more simple which suited are business. Chargify was good too. Conceptually they can address complexer issues but it also makes it harder to implement. They could also not support future billing.
Reasons for switching to Chargebee
Recurly was more expensive and could not give us a good deal to their enterprise plan as an existing customer.
Vendor Response
Thanks so much for your positive feedback Mark. We really appreciate the time you took to write such a detailed review! Your feedback enables us here at Chargebee to further develop our products and services. In addition, your review will help our future customers to make more informed purchase decisions. Please do not hesitate to share any other feedback you have in the future. Thanks again for being an advocate for Chargebee.
Replied April 2022
Dale
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Subscription management you can rely on
Its been great to use Chargebee and we have absolutely no regrets about out decision.
PROSThe system is fast and provides a great development experience.
CONSThe changes to the platform's product catalog means that switching to the newest version is a lot of work. As the older version is still supported, this is not a big deal however helping with the migration would be very welcome.
Reason for choosing Chargebee
We wanted flexibility with payment gateways and a tool dedicated to subscription management.
Shaun
Apparel & Fashion, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed November 2023
A deeply regrettable & expensive experience
Our experience with Chargebee has been nothing short of a nightmare. The first implementation consultant we were assigned was utterly incompetent, providing no solutions and merely directing us to irrelevant API documentation. They showed no interest in understanding our use case or reviewing our documents and user flows. During our weekly calls, I was left to fend for myself, presenting configurations that didn’t work and proposing solutions that were met with dismissive responses. It became painfully clear that this consultant, an external contractor, was more interested in passing the buck than in providing any real assistance. Our pleas for help fell on deaf ears, with emails left unanswered for weeks on end. When we requested a new implementation consultant, we were unaware that this was merely a symptom of a larger problem: Chargebee’s complete disregard for their customers. Our second consultant was a breath of fresh air, taking the time to understand our use case and helping us find a working solution. However, the migration package we purchased was a complete waste of money, offering little more than a suggestion to read the error messages and make the necessary changes. Fast forward to today, and we are still grappling with an open ticket from [sensitive content hidden]. The configuration that Chargebee sold us has proven to be a complete disaster. Following an update in August, our instance has been plagued with errors, causing serious issues for our customers. To add insult to injury, we were informed that the features of the solution we purchased nine months ago do not work together. This was news to us, as none of their documentation suggested this. Despite presenting examples of both successful and failed system operations, Chargebee has failed to provide a replicable explanation of our current configuration’s behavior. The most alarming part of this ordeal is the frequency with which we have had to chase them for updates, only to be met with silence, followed by a call in which we are blamed for not testing the configuration properly. Chargebee has refused to provide a written explanation of how the code should behave to this day. They have refused my ask to further go over our examples and truly understand our use case. If you’re looking for a service that will lie to you, ignore you, and treat you like a fool, then look no further than Chargebee. Their approach to customer service and business conduct is nothing short of appalling.
PROSIt is quite intuitive and easy to use.
CONSThe team at Chargebee has proven to be nothing short of a disaster. They treat you with utter disregard, blatantly lying to you and leaving your emails unanswered for weeks on end. When you finally manage to get a response, they lure you into a call under the pretense of prioritizing your concerns, only to leave you in the lurch once again. This vicious cycle of neglect continues unabated, while you are left to deal with the fallout of their incompetence, losing customers in the process. Their behavior is not just unprofessional, it’s downright disgraceful.
giulio
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Chargebee experience
It's really easy to use and handles everything for you + it has great documentation for developers and I havem't encoutered any kind of bug which is truly amazing. Chargebee is basically perfect!
CONSDidn't find any cons, maybe it can get confusing seen the amount of settings but there is documentation made to help you.
Reasons for switching to Chargebee
Patreon was hard to integrate as a developer.
Liam
Information Technology and Services, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Accounting and financial management software that simplifies everything and saves us time
It is fantastic software for automating accounting processes, reducing manual work, and eradicating possible paperwork. All accounting information is stored in the software, and it is easy for the accounting team to access this information, generate reports, perform in-depth analysis, adjust payments, and manage accounts payable and accounts receivable, among others. It is the best accounting software we have found; our experience has been excellent.
PROSI love Chargebee for many reasons, the most important being that it allows us to streamline all the organization's transaction recording, which always involves a lot of money; at the same time, it helped us improve our previous shortcomings in generating reports. It has features and functionalities that save us time and make our daily accounting work more accessible, allowing us, among many other things, to import the account statement, perform in-depth analysis, and have control of all expenses; in short, it simplifies the entire accounting process, from purchases to the general ledger and accounts receivable and payable. Best of all, it is not difficult to use, and adapting to the software does not require much training.
CONSThere is a learning curve at first, primarily if you have yet to use accounting software; however, we have overcome that curve quickly and get great use out of the software daily.
Brad
Verified reviewer
Computer Software, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Chargebee saved us a TON of dev time.
I love that Chargebee allows young startups to get their feet under them before charging them. The integration into Braintree was SUPER easy and we haven't really had any problems with it since we started using it. It allows us to manage subscriptions without building our own dev dashboard to do that and gives us much more flexibility than Braintree for doing so. We use coupons to run promos and Chargebee makes that super easy. We use their hosted page for payments inside of an iframe and that has been helpful as well. Again the biggest thing as a young startup is not having to build all of that ourselves or asking the dev team to make changes every time we need to address an issue. Overall I've been very happy with Chargebee and we plan to continue to use them moving forward.
CONSI'd love for the reporting dashboard to be a little more robust and user friendly. It's not bad but it could definitely be better. Being able to accept multiple currencies could also be handled better, but we get by just fine with the way it's set up. It makes you change your password every 90 days, which is annoying to me but I guess it's more secure...
Nuno
Verified reviewer
Computer & Network Security, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Our perfect subscription manager
We rely on Chargebee to manage subscriptions to our product. It's easy to use and to be integrated, and offers many features such as invoicing, TAX calculator based on location, several plans, offline payments, etc. Customer Support is great and they always hear what you say. Besides managing your subscriptions, it does something very important. By using their payment form on your website, you can easily integrate with several payment processors. This is especially important if you have payments that have been rejected by one processor and you can send them to another processor. It also reduces the dependency on one single processor.
CONSThe only thing that comes to mind is that the invoices it produces are not legal in some countries. For instance, in my country, invoicing software needs to be certified and to produce a SAF-T file with all invoices, that we need to submit to tax authorities. Since Chargebee doesn't do any of that, I need to have a separate invoicing platform.
Max
Verified reviewer
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Basically, perfect in all aspects
We're ourselves are SaaS product, and use Chargebee as a backend for our payments and billing. We extensively use addons and various combinations of subscription plans. I couldn't name another product that I would be that happy with as I am with Chargebee.
PROS- Perfect UX/UI: all the filters, mass operations, detailed settings are available just as I need them, never think a second where to find a function I need - Great API & integration support - Very powerful analytics (especially with RevenueStory) - Awesome support - A very, very carefully and thoughtfully planned interface with a deep understanding of the user.
CONSI faced literally two issues through the course of 6 years using Chargebee in production.
Alister
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2018
easy subscription management software
managing payments on saas product. using for invoicing and planning
PROSnice options available to flexible pricing options for SaaS. complete suite to manage invoicing and recurring payment. The test site for training prior to using is also very useful. We are able to use it really well due to this feature and we can train new employees on the product as well.
CONSpayment gateway integration can be a little more seamless they always encourage stripe, but a lot of spurious txns get generated on that platform.
Vendor Response
Hey Alister, Thank you for your review :) We¿re happy that you find our product features useful. Regarding your feedback on payment gateways, we are constantly working towards a more seamless integration. Apart from Stripe we do integrate with several other payment gateways and Payment methods, please take a look at it and let us know if you are interested in any of these ( you can reach out to support@chargebee.com) . We will definitely help you with the set-up process.
Replied October 2018
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed June 2018
It's a useful application if you have the significant large volume of customers for Invoicing
Saving lots of time in Invoicing to the customer.
PROSThe application is Subscription enabled. So if the monthly billing amount is same then the subscription will create Invoices every month automatically without manual involvement.
CONSSometimes due to system error invoices get created and get paid, which is not in order. I cannot bill single customer from to supplier.
Vendor Response
Hi there, Thank you for your review :) We¿re glad that you find our product useful. Regarding invoicing due to system errors, I would like to understand more on this. Could you please send me your email address so we get in touch with you on this?
Replied October 2018
Yuval
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed March 2020
Good of the shelf product, with a lot of problems when you scale
We are still using it, but more because the time and cost to change is very high than for other reasons - and I am not sure that forever is going to be the case. I wouldn't recommend using this product if you need anything beyond the basic subscription management capabilities. Support wasn't good either. In 6 months we had 3 account managers change and I am not even sure how to reach our account manager now. When coupled with the pricing they charge, I wouldn't recommend utilizing this product beyond its basic subscription management.
PROSI love that it has multiple options and features. And the core subscription management works really well. It is great for companies that start from scratch and need quick 0-80 solution.
CONSThe issues start when you go deeper. Revenue story has lots of data reliability issues, slow refresh rates, information that changes in hindsight. The more you leverage the advanced capabilities the more disappointed you are. We had dashboards disappear, web hooks not triggering without any apparent reason and much more. We need to spend hours validating the data and double check three times before we can decide to rely on the output.
Rahul
Education Management, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Great platform for billing and subscription.
Overall, Chargebee is a great billing solution and I would recommend it to anyone!
PROSThere are many things that I like about Chargebee, but the thing that I like most is the fact that it makes billing easy. No more worrying about whether or not I am being charged the right amount, or if I am being charged at all. Chargebee takes care of all of that for me, and all I have to do is sit back and relax.
CONSI think that Chargebee is a good product but there are definitely some areas that could be improved. Sometimes payment gateway doesn't load and it show error which is bit frustating.
Daniel
Retail, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Easy with many possibilities
Simple to set up and easy to use. Nice support for customers.
PROSThe implementation into our product and Slack. Statistic overview. It is very easy to set up customer and provide them also with info/status mails too.
CONSTo be honest, chargebee gives me more that I expected :D. Billing and subscription service was that what we need. And of course, the different types of mails notifications.
Tina
Veterinary, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Great for startups
Every interaction with them has been great. They are always friendly and helpful, responding in the appropriate amount of time based on the request.
PROSIt is really helpful to have a place to start with all the templates and architecture. I was able to configure everything myself with no need for a developer.
CONSAlthough it is a good thing that you can't just go in and delete things, the "archive" function still shows the custom fields to choose from in the email templates. Later in time, someone else may not know not to use it.
Reason for choosing Chargebee
Overall they appeared to have all the things I needed to get started plus the fact that someone I work with said they had used them previously and found them to be easy to use and reliable.
Razvan
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Really ease the pain of implementing payment processing
Really ease the pain of implementing payment processing. I have tried implementing Braintree without Chargebee and it was a nightmare.
CONSI have nothing to complain. They are improving all the time and doing its job.
Todd, Chair, BostonCHI
Used free trial
OVERALL RATING:
5
Reviewed May 2013
Chargebee is great!
Our small local professional org / non-profit was looking for a newsletter / member management system that was supported and not going to break the bank. During our investigations of MailChimp, we learned about Chargebee. While a relatively new company, we were given confidence by MailChimp's endorsement. We went live a week ago with our new solutions and cannot be happier.
PROSWe've found Krish and his team to be super helpful. They were responsive and informative to our pre-sales questions and have been helpful setting us up with their system. Generally, the product is very easy to use. They are receptive to feedback.
CONSSince Chargebee is a new company, there are a few rough spots, for example, when using their hosted payment pages, any payment errors are generic. Also, for someone not familiar with payments, some of the configuration took some work.
Vendor Response
Thank you Todd. A pleasure to work with you. Your inputs on your use cases certainly helped us & your review has been a great help to import your existing subscriptions. Looking forward to a long relationship. Thank you.
Replied May 2013
Kirti
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Enabling Businesses to Monetize their Subscription Models Effectively
Additionally, Chargebee's customer support and documentation are well-regarded, with many users praising the company's responsiveness and helpfulness in resolving any issues or answering questions
PROSStreamline your subscription management with Chargebee's all-in-one platform,Chargebee's powerful billing and revenue automation features make subscription management a breeze,Get paid faster and grow your business with Chargebee's flexible payment options
CONSChargebee's revenue recognition capabilities give you accurate insights into your business's financial health.
Valentin
Verified reviewer
Marketing and Advertising, 2-10 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
Reviewed October 2015
Simply Awesome Subscription Billing that JUST WORKS!
I''ve been relying on Chargebee to handle all subscription needs for my online wordpress maintenance service for the last 3 years. They always went above and beyond my expectations in helping me with anything I asked of them. I have never once encountered a problem due to their service! I love their team. I respect their leadership. I highly recommend you check them out!
PROSFast and easy setup, Intuitive UI, Rich features, Flexible, Stable, Great support
CONSNone! Never had an issue.
Joanna
Hospitality, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2023
Chargebee
Chargebee provides excellent customer services
CONSCan be expensive for small businesses.
Dave
Marketing and Advertising, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed September 2021
Very competent billing and subscription management product
The ability to measure and track ARR for a Saas product is critical to our success. The fact that it integrates with Salesforce means that we can be confident we have an accurate view of our customer's accounts.
PROSChargebee has plenty of features that will ensures the platform can accommodate our product as it grows.
CONSLot's of features adds complexity therefore the learning curve is steep. Once you have it set up though, it's a very powerful platform. Trial subscription functionality could be expanded a bit. It would be could to be able to customise a user's trial journey a bit more.
Reza Khan
Used free trial
OVERALL RATING:
5
Reviewed March 2014
Wonderful API and Support
I stumble across ChargeBee after searching on the web for subscription API management for our new signal service. From the very start , I found the ChargeBee API very easy to use , the web site easy to navigate and the response from our specific help requests first rate. Our signal service went live a couple of months ago with zero problems from the subscription side which worked with no problems. I can 100% recommend ChargeBee to anyone who reads this and to anyone who emails me personally
Kate
Insurance, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Love Chargebee, it makes our accounting a breeze!
Great experience! Quick customer service replies if we ran into any hurdles.
PROSThe set up was easy and tailoring the customer front end was really quick. We had connected our Stripe account and were up and running in less than one hour. The reporting seems really in depth and excited to be able to run reports in many different ways.
CONSI wish there was a "lite" or startup pricing tier. As a small business the cost is a bit prohibitive on top of the processing fees.
Anonymous
11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2019
Chargebee Review
We were looking at a few options for recurring billing and happy that we chose Chargebee. It does the work for us and we are focusing on more important tasks.
PROSGreat tool for automated recurring billing. My team was up to speed fast and didn't face any issues. Intuitive.
CONSNot enough filters option to sort the base of users. Matters especially if you want to export lists.
Anonymous
11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed March 2019
Good product, easy to setup
This product allows us to offload some of the product configuration and pricing build that we would have had to do and business users can now configure new product / feature combinations.
CONSThere are still features I wish existed such as more customization on how the pages look in the shopping cart experience.
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Great service for managing your subscriptions
Chargebee makes subscription management non-brainer.
PROSChargebee offers a powerful API to help with managing subscriptions, plans and customers
CONSThe v3 of the customer portal doesn't support all features of v2. Hope that will change
Reason for choosing Chargebee
It has a great API