All Chargebee Reviews
1-25 of 76 Reviews
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Jo
Verified reviewer
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2022
Great system, very easy for start ups
Despite not being able to afford many of the features our package is still totally fit for purpose and has helped our business grow since we were founded, and the cusotmer support is incredible.
PROSThis system is very simple to use and makes setting up subscription management for a tech start up simple. It provides great customer overview and we have it integrated using APIs and zapier into our CRM as well directly into our app to ensure that access and user numbers are controlled by whether a cusotmer has an active subscription.
CONSThere are a lot of amazing features that you can only access with much more expensive plans.
Vendor Response
Thanks so much for your positive feedback Jo. We really appreciate the time you took to write such a detailed review! Your feedback enables us here at Chargebee to further develop our products and services. In addition, your review will help our future customers to make more informed purchase decisions. Please do not hesitate to share any other feedback you have in the future. Thanks again for being an advocate for Chargebee.
Replied April 2022
Max
Verified reviewer
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Basically, perfect in all aspects
We're ourselves are SaaS product, and use Chargebee as a backend for our payments and billing. We extensively use addons and various combinations of subscription plans. I couldn't name another product that I would be that happy with as I am with Chargebee.
PROS- Perfect UX/UI: all the filters, mass operations, detailed settings are available just as I need them, never think a second where to find a function I need - Great API & integration support - Very powerful analytics (especially with RevenueStory) - Awesome support - A very, very carefully and thoughtfully planned interface with a deep understanding of the user.
CONSI faced literally two issues through the course of 6 years using Chargebee in production.
Ryan
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed July 2019
Grossly incompentant
If I could do things over again I would have selected a similar provider even if I was forced to pay several hundred dollars per month it would have obviously been worth it. Now I have to make the decision of whether I want to potentially lose over half my subscribers again like the last time I switched billing systems (to Chargebee) or accept that I'm locked in for life.
PROSEasy to set up and has a good API. Support is good and fast response so long as the issues are simple and don't involve anything technical.
CONSThe backend system is grossly unoptimized to the point many of my customers cannot be billed anymore. I was not informed of these issues when signing up and was promised that the system would be able to handle my very specific usecase. It clearly can't despite me giving them actual numbers. I've already lost over $6000 in charges I can't add to my customers' invoices and a few thousand dollars in invoices that can't be generated. For the past two months I've been unable to add charges for any of my customers and keep getting the runaround by different support agents as to what the cause is. First I was told I was violating a 150 API calls per minute limit despite the fact that not a single call had gone through successfully in the entire time period they were citing but also I'm skeptical of because each API call I make to their service takes between 2 and 10 seconds to complete. Now I'm told I need to batch things weekly because adding charges to my customers is too taxing on their CPUs. Billing line items should scale linearly but it is clear from how quickly their API bogs down that it scales exponentially for them at best and likely even worse. I never had this problem with my previous provider and they aren't even a billing or invoicing company.
Reasons for switching to Chargebee
My previous provider shut down their billing service as it was not their core business and just an unsupported piece of software written over 10 years ago. I wish I was still with them after this experience.
Ram
Verified reviewer
Telecommunications, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Great product and even better Customer Support
We are efficient in new client onboarding and subscription processes because of Chargebee. We were manually raising invoices before but with Chargebee the process is simplified and very effective.
PROSWe have a SMB and Enterprise Sales team and use Chargebee for accounting and subscription purposes to great effect. Invoicing a new client is very easy and UI is super fluid. We have raised a couple of tickets when we encountered bugs but their Customer Success team got in touch with us and solved it within a day.
CONSThere were bugs (duplicate invoice created, client email not registering etc) these happen more frequently than we'd like. It's not that much of a problem because they get resolved super quick
Gaurav
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2022
Excellent billing s/w for SaaS businesses.
The business problem we are solving with Chargebee is managing our Subscription-based billing and invoicing. It has streamlined it very well for us, bar a few hiccups here and there. The support has been tremendous and it has overall been a pleasant experience.
PROSI loved the interface, and how easy it was to set things up for our subscription-based billing. Some of the things I really liked are creating plans, coupons, add-ons, sending payment links, updating invoices and customer info, AND how all of these work seamlessly with each other.
CONSI would have liked more customisation in terms of invoicing, for eg: set a subscription and add add-hoc line items in it in the middle of the subscription cycle. Another thing which could be improved is the integration with our CRM (Hubspot). Plenty of times, the deal creation from Chargebee to Hubspot either didn't work, or worked differently from the expected behaviour, in spite of setting things up as instructed.
Alister
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2018
easy subscription management software
managing payments on saas product. using for invoicing and planning
PROSnice options available to flexible pricing options for SaaS. complete suite to manage invoicing and recurring payment. The test site for training prior to using is also very useful. We are able to use it really well due to this feature and we can train new employees on the product as well.
CONSpayment gateway integration can be a little more seamless they always encourage stripe, but a lot of spurious txns get generated on that platform.
Vendor Response
Hey Alister, Thank you for your review :) We¿re happy that you find our product features useful. Regarding your feedback on payment gateways, we are constantly working towards a more seamless integration. Apart from Stripe we do integrate with several other payment gateways and Payment methods, please take a look at it and let us know if you are interested in any of these ( you can reach out to support@chargebee.com) . We will definitely help you with the set-up process.
Replied October 2018
keval
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Best tool for billing and recurring
As a business owner, I know how hard it is to manage the bill. Chargebee makes the process seamless and easy. It's great for recurring subscriptions and provides the best customer service experience. Chargebee is the best billing and recurring tool I've ever used. The interface is clean and easy to use, plus it has a lot of features that make it worth the price. I love that they have integrations with so many other platforms, like Slack or Zapier. It's really helped us save time on our billing process in particular.
CONSI don't have any complaints at this time.
Peter
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2018
Reliable recurring billing platform
Chargebee is a very effective platform for recurring billings. It allows you to create plans, addons, coupons, and invoice reliably time and again.
CONSComplex billing situations, such as sending a customer a single invoice for several subscriptions, are a bit more complex and require a lot of meddling with the system.
Vendor Response
Hi Peter, Thank you for your review :) We do have a feature called Consolidated Invoicing that provides the functionality to consolidate and send out a single invoice for multiple subscriptions of a customer. We will send out a detailed email to you on this feature at the earliest.
Replied October 2018
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed June 2018
It's a useful application if you have the significant large volume of customers for Invoicing
Saving lots of time in Invoicing to the customer.
PROSThe application is Subscription enabled. So if the monthly billing amount is same then the subscription will create Invoices every month automatically without manual involvement.
CONSSometimes due to system error invoices get created and get paid, which is not in order. I cannot bill single customer from to supplier.
Vendor Response
Hi there, Thank you for your review :) We¿re glad that you find our product useful. Regarding invoicing due to system errors, I would like to understand more on this. Could you please send me your email address so we get in touch with you on this?
Replied October 2018
Hardik
Verified reviewer
Information Services, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Best SaaS subscription billing platform
I have been using Chargebee for over a year now and I am completely in love with it. It's the best SaaS subscription billing platform out there and I would highly recommend it to anyone looking to start a subscription based business. The customer service is also fantastic, they are always available to help and their responses are quick.
CONSSome of configuration is complex to understand. But thier customer support is quick to help us.
Yuval
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed March 2020
Good of the shelf product, with a lot of problems when you scale
We are still using it, but more because the time and cost to change is very high than for other reasons - and I am not sure that forever is going to be the case. I wouldn't recommend using this product if you need anything beyond the basic subscription management capabilities. Support wasn't good either. In 6 months we had 3 account managers change and I am not even sure how to reach our account manager now. When coupled with the pricing they charge, I wouldn't recommend utilizing this product beyond its basic subscription management.
PROSI love that it has multiple options and features. And the core subscription management works really well. It is great for companies that start from scratch and need quick 0-80 solution.
CONSThe issues start when you go deeper. Revenue story has lots of data reliability issues, slow refresh rates, information that changes in hindsight. The more you leverage the advanced capabilities the more disappointed you are. We had dashboards disappear, web hooks not triggering without any apparent reason and much more. We need to spend hours validating the data and double check three times before we can decide to rely on the output.
Rahul
Education Management, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Great platform for billing and subscription.
Overall, Chargebee is a great billing solution and I would recommend it to anyone!
PROSThere are many things that I like about Chargebee, but the thing that I like most is the fact that it makes billing easy. No more worrying about whether or not I am being charged the right amount, or if I am being charged at all. Chargebee takes care of all of that for me, and all I have to do is sit back and relax.
CONSI think that Chargebee is a good product but there are definitely some areas that could be improved. Sometimes payment gateway doesn't load and it show error which is bit frustating.
Felipe
Information Technology and Services, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Chagebee solucion para facturación
Ha sido un aplicativo muy útil para el área de pagos y facturación de la empresa.
CONSSe podría mejorar la interfas de facturación
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2018
Billing Software For All
Chargebee enables is to efficiently bill clients and keep updated records of all customer billing information. The system also enables us to remind clients on outstanding payments. Its integration with our CRM enables us to help keep a centralized platform for custom relations.
PROSThe seamless integrations is enables as well as the automation that come with it.
CONSThe UI can be a bit dragging and makes it difficult for one to stick on the software.
SALLY
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2018
Wish it were a bit easier
I LOVE that you get to start for free while you're getting set up and building your business. That option is very valuable to me and the clients I work with. That is probably the #1 reason my clients have chosen the platform in the past.
CONSThere's so much to set up and sort out, and while it's nice that they reach out to hop on a call and give support (they reach out too much, actually), I'd rather have tutorials or even just a clearer sense of what to take care of first, what comes next, and on and on. It also surprises me at times how seemingly simple things are not handled simply. For instance, you should be able to send invoices without a client's credit card, or set up multiple payment plans within the same product.
Vendor Response
Hi Sally, Thank you for taking time out to review us :) I¿m happy that you find our test environment valuable and useful. Regarding your feedback on set up, we will surely take this into consideration and work on a much more easier and quicker way to help set up the Chargebee account. Should you have any queries, please reach out to me or our support team and we will do our best to resolve them.
Replied October 2018
Anonymous
1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
It's worth exploring
It is a good platform for automating payments. The platform has good documentation available, but setting it up without prior experience can be challenging. It can handle both simple processes and more complex workflows. Exploring this platform is definitely worth it.
PROSIt seems like good solution for many needs, from recurring billing to payment management, Chargebee can be a valuable tool. A good plus is that there is no need to build our solutions from scratch and several integrations are available to streamline the workflow. The big advantage is reducing the amount of human processing since all information is inside the platform.
CONSThe UX can be improved and it can take some time to understand how to use the several option.
Vivek
Verified reviewer
Information Technology and Services, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2016
Payments simplified
We have been using Chargebee for over 6 months now and the experience has been nothing but great. The setup and onboarding is amazingly simple. From a developer point of view, integration process has been clearly chalked out and documentation is crisp and to the point. The pricing plan itself is very encouraging. 50K dollars are processed without any cost.
PROS- Pricing plan - Integration and Documentation - Ability to setup coupons - Direct integration with affiliate systems
CONSSetting up payments in multiple currency requires a bit of a workaround but again its sorted out.
Mark
Verified reviewer
Computer Software, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed April 2022
Useful for user tracking
Satisfying and reliable until you try to get it to do more.
PROSThis gives me a better insight into what's happening with our software (with sign-ups, churn etc) than Google Analytics and other tools.
CONSSome of the data is artificially limited - like you can only view through 1-8 days, 8-30 days, 30-90 days, 90-120 days...it doesn't make sense, and skews the data.
Patrick
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2016
Excellent product!
Chargebee is excellent for subscription businesses who need to manage their payments and invoices. I would strongly recommend trying it out. It's extremely easy to use. Should you run into any issues, their support team is amazing and very responsive.
PROSExtremely easy to get set up and start taking payments.
CONSA Xero integration would be useful, which they have built and are currently testing.
Anonymous
201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2023
Chargebee first hand experience review
I like that it's simple to use and rich in features. It offers an easy-to-use user interface, good customer service, and is very configurable. Also, it works with any payment method and supports numerous currencies.
CONSThe setup process can be time-consuming sometimes, but still manageable.
Jacob
Retail, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed August 2018
It's an Okay Product
Their customer support team was always slow on getting back to People and they never wanted to just provide you the answers you need, They always wanted to schedule a call back
PROSThat I could start subscriptions for my customers and also invoice them with their profile(accounts).
CONSIt stinks as I could not have a hosted payment portal for my customers to make payments and manage their accounts. Their software is heavily into coding and having the coding experience. It's definitely something not worth my money
Anonymous
2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed November 2021
Good overall
I've used it for online payments mainly, and have recommended it to a few colleagues.
PROSIt's easy to set up payment links to send to clients and everything is process quickly.
CONSSome features were a little convoluted but at least the help section is thorough.
Crystal
Used free trial
OVERALL RATING:
5
Reviewed March 2014
Stellar service saving time and money
I've had many 'long-term' customers, who are very satisfied with my Pilates services, but for whom the whole 'buying/tracking' packages of sessions has become too onerous. Chargebee has allowed me to provide my customers with the same stellar service, but at a reduced cost because I save bookkeeping time and money.
Harsha
Verified reviewer
Computer Software, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed October 2018
Chargebee is the way to go for all your recurring payment needs
The setup was smooth and did not take a lot of time. It integrates well with stripe and complements its feature sets.
CONSNot a lot that i hate about Chargebee per se but i think integrating with accounting software even on the Go plan would have made it even better.
Kushal
Information Technology and Services, 51-200 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2022
Seamless Subscriptions
Chargebee was easy to deploy and fits well within our product and use case. It also has great APIs that integrate directly with HubSpot.
CONSThe only drawback is the limited data its APIs send and that means we don't have all the subscription data we need in our CRM.