ChargeOver Software


ChargeOver is a cloud-based standalone billing and invoicing solution designed for businesses across all industries. The platform offers functionalities including standard or customized reporting, a self-service customer portal, billing or invoicing set-up options, as well as branding options for billing-related communications.

ChargeOver gives real-time visibility into business metrics such as open balances, lifetime values, churn, recurring revenue and customer averages. Additionally, the platform supports payment processors so customers can choose the one as per their needs.

ChargeOver is PCI compliant and integrates with QuickBooks and Xero accounting solutions. Price is per active customer per month. Users can personalize billing, invoice communications, and configure custom emails based on customers’ actions. The solution is suitable for companies that run a recurring billing or subscription-billing model for the businesses.

ChargeOver offers guidance and training materials in addition to a phone, Skype and email support.



58 Reviews of ChargeOver

Overall rating

4.75 / 5 stars

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Showing 1 - 20 of 58 reviews

December 2018

Casey from Advanced Security Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great Software, Easy to Use

Overall, ChargeOver has helped simplify our auto-billing process. The technical support & customer service we have received is top notch. We will definitely recommend ChargeOver to anyone looking for recurring billing software.

Pros

ChargeOver is very simple and so easy to navigate. It has everything we want in an auto-billing software and the customer support is outstanding. We mentioned that it would be helpful to include an invoice due date on the pdf invoice for our customers because we have net-15 payment terms. ChargeOver made it happen with the next software update. So impressed! We also love that ChargeOver will automatically email customers when their card is expiring soon, their payment was declined, they need to update their payment information, etc. This saves so much time on our admin side and takes the stress out of remembering to do this ourselves.

Cons

There are some settings within ChargeOver where you have to contact your account administrators to activate them. For example, ChargeOver gives the option to have custom fields show up on invoices; however when I filled out the field, it didn't show up at all on our invoices. It wasn't until I contacted our representative at ChargeOver that I realized we had to request to have these custom fields activated. The positive in all of this is that ChargeOver has the ability to customize your experience with the software and your customer's experience, you just have to ask!

October 2018

Clinton from Rain

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Pretty Good Billing Service

I would recommend this program based on my experience so far with Chargeover

Pros

You can create custom reports and have them send it to you on a regular basis

Cons

Sometimes the information saved does not always translate to the software so mistakes have been made

September 2018

Mario from Castellon Professional Services

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Effortless Billing

Billing time and AR turnover.

Pros

Ease of use, reduction of billing time and faster AR turnover.

Cons

Encountered some user errors that required resolution with help of Customer Service.

September 2018

Amanda from CampBrain

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Couldn't be happier with my choice!

Integration and Time saving were my objectives as well as added functionality and I've achieved almost everything within a short period of time with everything else on the way. Super happy with my choice!

Pros

ChargeOver either does everything I want it to , or the support team work hard to quickly find a solution to whatever it is that I'm missing. I love how customizable everything is, how much of my time is saved by so many automated procedures, the customer service which is honestly outstanding, the ease of use and intuitive nature of everything, how I can have both my USD and CAD accounts combined ( but then split in reports where necessary) , the awesome dunning, the list goes on! I'm constantly raving about this product! It's made my job an absolute pleasure!

Cons

Currently the only thing I'm really missing is the ability to send out invoice due soon reminders, but I'm confident that one day soon they are going to let me know that that too is supported , as they always do with every client request sooner or later! I'm not sure this even belongs in the " What I like least" section - there isn't anything I don't like about it. It evolves to fit its customers needs. What's not to like about that?! :)

September 2018

Jonathan from SimsUshare / Equipment Simulations LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

The right solution for my small business

I had a company handle my sales for several years, then the company was acquired and I needed to take over quickly. A friend told me about ChargeOver and the flat fee based on customers, since I was a little wary of other software that charged a percentage of revenue. The migration team have all been super-responsive and helpful in getting my systems over to ChargeOver. I could not be more pleased, especially because it has a lot of great features I thought I would have to sacrifice because of the lower cost.

Pros

A lot of functionality and value for the cost; Data migration team has been wonderful; The cost is a flat fee instead of percent of revenue; integrates with many services; Interface is clean and intuitive

Cons

there are one or two things I would like to add, but have been assured that the dev team is notified and may offer fix in the future

Response from ChargeOver of ChargeOver

Replied September 2018

Thanks Jonathan! Welcome aboard!

August 2018

Jordan from Repair Dispatch

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Great Product, Great Value

Pros

The price point is great and it has all the features you need. Compared to the other options out there these guys are by far the best bang for your buck!

Cons

The only things I would improve is the UI a little but that's just me.

Response from ChargeOver of ChargeOver

Replied August 2018

Thank you for the review and feedback Jordan!

July 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Huge relief to FINALLY fine automatic recurring billing that works

Saves us a huge amount of time chasing clients for payment and reduces non-payment or delinquent payment.

Pros

Really easy to use and navigate between customers, screens, subscriptions, payment methods. Integration with QBO is key for us, and works pretty well, though not perfectly. Some advanced functionality - for example around sales taxes and discounts for ACH payment - are really helpful. Most of all, I like that it WORKS without bugs (I was burned by previous software), and can be used for recurring payments, recurring invoices and reminders for folks that pay manually online or by check, and supports things like discounts, pro-rated charges, and invoices that contain both an installment payment (scheduled to run for a set number of installments) and a regular recurring subscription (that goes on in perpetuity).

Cons

Integration with QBO doesn't always work perfectly - particularly for sales tax, and credits back to client accounts.

June 2018

Andrew from Rush Tech Support

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Perfect Solution to Avoid Accounts Receivable

I don't have to have an employee dedicated to accounts receivable anymore. Customers can self serve and we don't have to remember to bill them individually. It is all automated

Pros

Automated email reminders and the ability for customers to change their own billing information is very helpful.

Cons

Poor mobile accessibility can be a deal breaker for most. It is very bad. I believe they are working on it and their customer support is incredible, but I spoke to them about it about 6 months ago and it's still bad.

Response from ChargeOver of ChargeOver

Replied June 2018

Thank you Andrew!

June 2018

Prabha from The DVCC Ltd

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Overall experience with Chargeover has been an excellent so far

Pros

The software is extremely simple to use. It has very user friendly screens.
It was very easy to set up and integrate with our existing systems.
Their customer service is brilliant

Cons

There is nothing specifically a con that we have at the moment. Our systems have smoothly integrated and are working fine

Response from ChargeOver of ChargeOver

Replied June 2018

Thanks for the great review! We're happy to have you aboard!

April 2018

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Software that saves you time

Pros

One of the biggest automatic payment software I've ever used. Before that, I tried about five before I found ChargeOver and realize that this is the best and exactly what I need. Very good support team, which effectively solves all problems. Easy to use, the software has many integrations. The main advantage is that the price is very affordable. I save my time and energy, while automating the process. If I make all payment transactions with customers manually, I would be lagging behind for several months in the productivity of my work. Thanks to ChargeOver everything is automated and fast, easy to see, even such nuances as whose card has not passed. Very remarkable time saving.

Cons

In general, everything is in order, but sometimes the payment system is slow. It will be great if the speed is better, it will make my work faster. But I like the idea of ​​raising our incomes

February 2017

Tyler from Rain Retail Software

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

3 of 5

February 2017

Great software to manage recurring billing

Pros

We use this software at our SASS company to charge the one time setup fee but also set up recurring billing for all of our customers. When we do run into issues, the support staff is great at reaching out and resolving our issues.

Great software for the price.

January 2017

Karly from Karly Brady

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Nicely done

It was so wonderful.. I was so happy with the services and the experience. I will definitely tell others about it!

Pros

It's so awesome!

Cons

Haven't found any

January 2017

Serge from Serge Protector

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2017

Feature rich platform

Chargeover is modern platform that allows me to send automated billing and makes my business very efficient.

Pros

Automated billing

Cons

Support only during business hours

January 2017

Ty from Rain

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2017

Pretty Good

There were a few things I wished I could do (like charge multiple invoices) that recent updates have fixed and I know the few remaining suggestions I have will be remedied soon.

January 2017

Jeff from Great Dental Websites

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2017

Man I love ChargeOver

ChargeOver is constantly improved, and the service is personal. The company is big enough to be a reliable partner and small enough to still have your voice heard and influence product decisions.

Response from ChargeOver of ChargeOver

Replied January 2017

Thanks for the great review Jeff!

January 2017

Brady from Rain Retail Software

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Brady's ChargeOver Review

I've been using ChargeOver for about 9 month's. It has been the easiest to use that I have found. It is much easier to search for specific customers to see where they are at with their payments. I love the payment summary page which outlines the total opportunity. The recent History is awesome which tracks everything you have viewed recently. You can easily lookup invoices & Payments from the Home screen. Overall, my experience using ChargeOver has been awesome and I would recommend it to everyone looking for subscription and recurring billing.

Pros

Recurring billing and ease of use. Very intuitive. Recent History.

Cons

Search struggles at times pulling up the right customers by keyword. Not all the time but sometimes.

Response from ChargeOver of ChargeOver

Replied January 2017

Thanks for the review Brady! We have some new new search updates coming down the pipeline.

January 2017

Nia from Caribbean Commerce Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2017

It's very easy to use Chargeover. I love the platform

I'm fairly new to the Chargeover platform but it is very easy to use and I love the platform. Chargeover allows for easy navigation.

Pros

I love how easy it is to view, update and navigate through customer invoices.

Cons

I do not encounter much problems with the software.

January 2017

Eric from Rain

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Very Easy!

I've found that chargeover is very easy to use. Interface is easy and intuitive. Would recommend to anyone!

Pros

It is intuitive

Cons

Nothing

Response from ChargeOver of ChargeOver

Replied January 2017

Thanks for the Five-Star review Eric!

January 2017

Shields from LocalsGuide LLC.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Flexible and Scalable Recurring Billing Solution

Before we switched over to charge over we tested 4 other recurring billing systems. Each one offered great promise but inevitably we always ran into a limitation which would not be a good long-term fit for our business. ChargeOver is easy to use, well thought-out and scalable. The team is responsive. We are very pleased that we made the switch to ChargeOver.

January 2017

Kristi from Broadwater Academy

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

2 of 5

January 2017

Broadwater Academy

Our main issues with the system is that it will not automatically deduct one time invoices charges and we do not have the option of payments being due on the first of every month.