ChargeOver Software


 

ChargeOver is a standalone billing and invoicing solution designed for businesses across all industries that operate using a recurring billing or subscription billing model (small to enterprise-level).

The platform offers a range of functionality, including standard or customized reporting, a self-service customer portal, several billing/invoicing set-up options (including recurring as well as one-time charges), as well as branding and customization options for all billing-related communications.

Additionally, the platform supports several payment processors so customers can choose the one that best fits their needs. ChargeOver is PCI compliant and integrates with Quickbooks and Xero accounting software.

ChargeOver facilitates transfer from previous solutions and offers guidance and training materials in addition to phone, Skype and/or email support. Offered as a Web-based solution, ChargeOver has a flat-rate fee priced per active customer per month; there are no per transaction or per invoice fees. Interested parties can try the product free for 30 days.

 

ChargeOver - Customer view
 
  • ChargeOver - Customer view
    Customer view
  • ChargeOver - Add new customer
    Add new customer
  • ChargeOver - Add new recurring package
    Add new recurring package
  • ChargeOver - Dunning and collections
    Dunning and collections
  • ChargeOver - Failed payments report
    Failed payments report
  • ChargeOver - Upcoming invoices
    Upcoming invoices
Supported Operating System(s):
Web browser (OS agnostic)

47 Reviews of ChargeOver

 

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Software Advice Reviews (2)
More Reviews (45)

Showing 1-2 of 2

Jehan from Noon Dalton
Specialty: Other

April 2016

April 2016

Saves us TONS of time and money

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This product helps my accountant save so much time with not only emailing bills, but the automatically chasing down the client through reminder emails and letting the client process the credit card or ACH. One of the top things I have found is the responsiveness of Keith and his support staff. They are extremely attentive which is very rare with growing Saas companies.

Likes Least

Occasionally the custom reports they have made for us break with upgrades however once reported they are fixed quickly. I am just happy they have helped us create custom reports for our needs though!

Recommendations

This was the only solution that did everything and allowed us to 1) Use our own payment processor 2) connect with both desktop and quickbooks online 3) manage our recurring charges in a very efficient way. The ROI of this product blows their competition out of the water.

 
 

Jeff from Great Dental Websites
Specialty: Marketing Services

April 2016

April 2016

Finally a recurring billing platform with the functionality we need.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Feature set is excellent.
Pricing is fair and clear.
Support is there when we need it

Likes Least

not many complaints
API documentation could be a bit better, but support fills in the gaps

Recommendations

Give it a shot, we compared this to chargebee, recurly, and others and love it!

 
 
 
Showing 1-20 of 45

Tyler from Rain Retail Software

February 2017

February 2017

Great software to manage recurring billing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use this software at our SASS company to charge the one time setup fee but also set up recurring billing for all of our customers. When we do run into issues, the support staff is great at reaching out and resolving our issues.

Great software for the price.

Source: Capterra
 

Serge from Serge Protector
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Feature rich platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Chargeover is modern platform that allows me to send automated billing and makes my business very efficient.

Pros

Automated billing

Cons

Support only during business hours

Source: Capterra
 

Ty from Rain

January 2017

January 2017

Pretty Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There were a few things I wished I could do (like charge multiple invoices) that recent updates have fixed and I know the few remaining suggestions I have will be remedied soon.

Source: Capterra
 

Karly from Amara

January 2017

January 2017

You Guys are Awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I always have an easy experience using this service. Thank you for all your help in making working manageable.

Source: Capterra
 

Jeff from Great Dental Websites

January 2017

January 2017

Man I love ChargeOver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ChargeOver is constantly improved, and the service is personal. The company is big enough to be a reliable partner and small enough to still have your voice heard and influence product decisions.

Source: Capterra
 

Brady from Rain Retail Software
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Brady's ChargeOver Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using ChargeOver for about 9 month's. It has been the easiest to use that I have found. It is much easier to search for specific customers to see where they are at with their payments. I love the payment summary page which outlines the total opportunity. The recent History is awesome which tracks everything you have viewed recently. You can easily lookup invoices & Payments from the Home screen. Overall, my experience using ChargeOver has been awesome and I would recommend it to everyone looking for subscription and recurring billing.

Pros

Recurring billing and ease of use. Very intuitive. Recent History.

Cons

Search struggles at times pulling up the right customers by keyword. Not all the time but sometimes.

Source: Capterra
 

Nia from Caribbean Commerce Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

It's very easy to use Chargeover. I love the platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm fairly new to the Chargeover platform but it is very easy to use and I love the platform. Chargeover allows for easy navigation.

Pros

I love how easy it is to view, update and navigate through customer invoices.

Cons

I do not encounter much problems with the software.

Advice to Others

Keep up the great work!

Source: Capterra
 

Eric from Rain

January 2017

January 2017

Very Easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've found that chargeover is very easy to use. Interface is easy and intuitive. Would recommend to anyone!

Pros

It is intuitive

Cons

Nothing

Advice to Others

No

Source: Capterra
 

Shields from LocalsGuide LLC.

January 2017

January 2017

Flexible and Scalable Recurring Billing Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Before we switched over to charge over we tested 4 other recurring billing systems. Each one offered great promise but inevitably we always ran into a limitation which would not be a good long-term fit for our business. ChargeOver is easy to use, well thought-out and scalable. The team is responsive. We are very pleased that we made the switch to ChargeOver.

Source: Capterra
 

Kristi from Broadwater Academy

January 2017

January 2017

Broadwater Academy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our main issues with the system is that it will not automatically deduct one time invoices charges and we do not have the option of payments being due on the first of every month.

Source: Capterra
 

Paul from Square 205
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Does exactly what I need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ChargeOver's best quality is their customer service and willingness to answer questions even when the answer is staring right out at you in their well organized help and support documentation. We use the software to auto bill our customers and to process one time credit card payments. All automation works wonderfully and once you have everything setup how you desire, there's very little to worry about aside from adding new accounts.

Really, our only complaint comes from the fact that we are a UX/UI design agency. We feel the user interface could be a little easier to use and more modern. Aside from that though, there's not too much to complain about.

Pros

Support, reliability

Cons

Ease of use, customization

Source: Capterra
 

Josh from Heartland Telecommunications
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Amazing Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We first decided to use ChargeOver because it fit our billing system. We've stuck with them for two reasons. Reason one: Their customer support is top notch. Whether by email, or phone call, I get a swift response, and typically a swift resolution. Reason two: ChargeOver works. We were looking for a payment and invoice system, as well as Customer Management. ChargeOver fit us, and we're very happy.

Pros

Customer Management

Cons

We're looking for Office 365 integration to better manage our customers.

Advice to Others

Keep being awesome! I'm very impressed by your staff, and support.

Source: Capterra
 

Bethany from Progressive Business Systems

January 2017

January 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Chargeover for over 2 years now and are very satisfied! The software is easy to use and the customer service is amazing!

Source: Capterra
 

Tish from AdvancePro Technologies

January 2017

January 2017

Simple to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Chargeover is very simple and easy to use. Without any experience, I was able to start using CO right away. Their support team is also very responsive. Questions are answered quickly. Highly recommended.

Source: Capterra
 

Michael from EMYth
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Chargeover turned daily work from hours into minutes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Chargeover has been so simple to use compared to other recurring billing systems we have used in the past. In addition their support is awesome and they are continually updating and improving.

Pros

Connection to QuickBooks Online

Cons

The Salesforce sync. Which I hear is just about ready to go both ways.

Source: Capterra
 

Travis from Newport security

January 2017

January 2017

Straight forward easy to use product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was happy to find a product that was straight forward and easy to use. The software we replaced was old and clunky with no updates in future. Highly recommend you give it a try.

Source: Capterra
 

Austin from Clayton Computer

January 2017

January 2017

Great Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using ChargeOver for over a year and have nothing but positive things to say. They have gone above and beyond when answering questions or fixing technical issues.

Source: Capterra
 

Melissa from Jettison Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Good Service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've really enjoyed the service of Chargeover. The layout is clean and user-friendly and I love how easy it is to pick up.

Pros

Missed payments notifications, ease of invoices, responsiveness of support questions

Source: Capterra
 

Tony from Cloudbeds
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Some limitations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

First I'd like to say your support is top notch, from my experience. However, the functionality seems a bit lackluster in the following areas:
1. Invoice options. Can only send an email when an invoice has been generated/payment failed. No options for the invoice is overdue by x number of days, etc.
2. Dunning. Very limited - only 3 options (retry failed payments, auto email for card expiry).

Pros

Support, easy to setup

Cons

Lack of features/options

Source: Capterra
 

Rhonda from SteadyServ Technologies
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Great improvements

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been with CO for some time now and are probably pretty demanding. I am super impressed with CS. I can send an email at any time and always get a quick response. We are having a few issues with sales tax, but not sure where the problem is. I believe we have asked for help. Hopefully, the integration to SF will eventually allow our team to see what is open in CO. Would also love to see credit memos that will sync with QB??
Thanks for the hard work!

Pros

Easy, support is great

Cons

no credit memos that sync to QB Online.

Advice to Others

Continue integration with SalesForce! Very important to us.

Source: Capterra
 
 
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