Best Till Date

It is a great app. I can totally rely on it. Compare to other apps, it's quick, efficient, I love how easy it is to manage the funds with it! Also, it integrates really well with the other tools we use. It has quick responsive services. Must say this is great service. Very relaxing and easy.

Pros

Chargify’s Revenant billion answer is ideal for small scale and midsize growing corporations. It offers mobile dedicated app for iPhone and for iPad device users, not like different similar tools. The client support of Chargify offers phone, on-line and mail support for users. The Revenant charge platform supports integration with Salesforce not like different similar tools. The Revenant billion answer offers yearly, quarterly and monthly charge cycles feature. Chargify doesn’t supply any mobile dedicated app for robot smartphone and pill users.

Cons

The continual charge resolution doesn’t supply intelligent funds routing feature like different similar tools. The customer-bound mail feature of Chargify isn't extremely customizable like different similar tools.

I wish I found this sooner

I use Filemaker pro. I used to have to keep track of client information such as billing period and contact them to get the authorization to charge them each period. It was really ridiculous. Now everything is completely automated. Chargify does everything and sends me notifications to let me know how things are going. My experience has been a ten and I hope Chargify does more marketing so that more business can be sure to find them.

Pros

The customer service at Chargify is unmatched. While within your account you can choose to chat with a representative who is competent and will quickly solve whatever issue or question you have. They are able to provide direct links within your account to help you navigate and set up whatever you are trying to do. Chargify allows you to set up several different billing strategies easily and efficiently. The possibilities are endless. The support center is extremely detailed and helps you gain a full working knowledge of all the available features so that you can be sure to take advantage of them.

Cons

You get what you pay for and the steep price of this comes with steep rewards and benefits. If you paid less you still wouldn't get half of what they have to offer.

Good Product but Difficult Onboarding and Limited Customization

We signed up and began our onboarding based on a lot of assurances of what the platform could do. Unfortunately the devil was in the details. While we have some specific needs in regards to invoicing multiple subscriptions to a single client, we were assured this was possible. Once we began onboarding we hit a number of major roadblocks. We ended up having to write numerous scripts on our own to try and import our data, and even then we were unable to get the system to do what we needed without major changes to our system. Also, looking back it seems that the sales team wasn't aligned with the actual product very well. We were sold on the new event-based billing, but the first thing they did when we onboarded was told us not to use that and use something else. Also, after we decided to suspend our onboarding when we realized the work effort was going to exceed what we had scheduled, we got the run-around from the billing person who wouldn't originally suspend it until we had another set of calls. I understand wanting to keep the account, but I was being very clear about my intentions and just wanted to suspend it while we figured out a revised strategy. Overall I don't want to throw them under the bus too much, we really enjoyed working with our onboarding specialist. I just think that if you have a non-standard billing model you should double check if this will really fit your needs.

Pros

The user interface is clean and thought out, it meets most of the needs I had. They also have some interesting capabilities that are being released like event-based billing. Also their API is pretty close to complete.

Cons

Limited customization of the capabilities of the platform. Any kind of hierarchical invoicing (sending multiple invoices to a client) or billing for multiple subscriptions gets incredibly complex and hard to manage. Customization of invoices is also pretty limited.

It's their way, or the highway.

Chargify has been a royal pain ever since implementation. It's possible that the people in our team didn't follow some of the best practices, however we've encountered many bugs along the way to trying to make peace with the product. There are some major areas where the product is too inflexible, and I regret implementing it in the first place.

Pros

They are slowly implementing features I've been asking about for a long time.

Cons

I dislike that Chargify decided it was Ok to add a % of income fee on top of monthly fee they initially charged. Our costs increased 5-fold and the value did not increase. I also dislike that when applying existing payments to invoices, the money paid by our customer can disappear, and must be manually adjusted. There's literally no excuse for this.

Amazing billing flexibility

Overall very good. The software is quite complex to fully understand and the sales process could be a bit more transparent.

Pros

The ability to flexibly manage our subscription products. Our previous management system for direct debits did not offer the flexibility other than to set up and cancel a direct debit subscription. Chargify now allows us to administer multiple things including placing accounts on hold, changing billing date, changing amounts etc.

Cons

We started using the software, integrating with GoCardless. We were one of the first to use this new integration and there were and still are a few limitations. However, the customer support has been excellent and they are very receptive to accommodating our enhancements and feature requests.