Is Chargify right for your business?

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best for

  • Accounting
  • Best For All Business Sizes
  • Supports Cloud Based Platforms

what reviewers say

  • Great value for money
  • Great ease of use
  • Great functionality
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What is Chargify?

Chargify is Subscription Billing built for SaaS. Most vendors support your basic billing needs and so does Chargify. However, Elastic Billing goes beyond basic, supporting millions of complex scenarios and any business structure. Chargify empowers your entire team to launch products, sign up customers, and manage subscriptions. Founded in 2009, Chargify has helped thousands of businesses manage millions of offers that drive billions in annual revenue. Chargify removes billing bottlenecks and gives front, corner, and back office teams the speed and flexibility they need. ... 

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User Review Highlights

4.34

198 Reviews

5
102
4
74
3
15
2
1
1
6
4

Ease-of-use

out of 5
4.5

Customer Support

out of 5
4

Value for money

out of 5
4

Functionality

out of 5
  • icon"Easy to use, robust API, and powerful administrator dashboard."
  • icon"Loved that we were able to automate so much of our account signup and component usage via their API."
  • icon"Nice UI and easy to set up products and coupons. Integrates with SalesForce and other 3rd party programs."
  • icon"It's really hard to reconcile payments from our payment gateway (Braintree) with credit card charges. We are having to pay a contractor tens of thousands of dollars to build an integration for this."
  • icon"Reporting features are horrible. Not the easiest to understand."
  • icon"There are a few features obviously missing in my mind. I cant pause a subscription, I cant adjust a specific clients subscription if I want to adjust ongoing charges, for example."

Read user reviews

Which features does Chargify offer?

Core features:

Access Controls/PermissionsAccounting IntegrationACH Payment ProcessingAlerts/NotificationsAPIBilling & InvoicingBilling Rate ManagementCancellation ManagementClient PortalCredit Card ProcessingShow more features +

People who reviewed this software give it a 4 star rating for functionality.

How easy is Chargify to use and deploy?

Chargify supports Cloud Based deployment options, including: Cloud, SaaS, Web-based.

People who reviewed this software give it a 4 star rating for ease-of-use.

What do verified users say about Chargify

4.34/5 out of 198 Reviews

Showing 1 - 5 of 198 reviews

Loris

Verified reviewer

Time used: Less than 12 months

Review Source: GetApp

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2016

Best Till Date

It is a great app. I can totally rely on it. Compare to other apps, it's quick, efficient, I love how easy it is to manage the funds with it! Also, it integrates really well with the other tools we use. It has quick responsive services. Must say this is great service. Very relaxing and easy.

Pros

Chargify’s Revenant billion answer is ideal for small scale and midsize growing corporations. It offers mobile dedicated app for iPhone and for iPad device users, not like different similar tools. The client support of Chargify offers phone, on-line and mail support for users. The Revenant charge platform supports integration with Salesforce not like different similar tools. The Revenant billion answer offers yearly, quarterly and monthly charge cycles feature. Chargify doesn’t supply any mobile dedicated app for robot smartphone and pill users.

Cons

The continual charge resolution doesn’t supply intelligent funds routing feature like different similar tools. The customer-bound mail feature of Chargify isn't extremely customizable like different similar tools.

Allison

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2019

I wish I found this sooner

I use Filemaker pro. I used to have to keep track of client information such as billing period and contact them to get the authorization to charge them each period. It was really ridiculous. Now everything is completely automated. Chargify does everything and sends me notifications to let me know how things are going. My experience has been a ten and I hope Chargify does more marketing so that more business can be sure to find them.

Pros

The customer service at Chargify is unmatched. While within your account you can choose to chat with a representative who is competent and will quickly solve whatever issue or question you have. They are able to provide direct links within your account to help you navigate and set up whatever you are trying to do. Chargify allows you to set up several different billing strategies easily and efficiently. The possibilities are endless. The support center is extremely detailed and helps you gain a full working knowledge of all the available features so that you can be sure to take advantage of them.

Cons

You get what you pay for and the steep price of this comes with steep rewards and benefits. If you paid less you still wouldn't get half of what they have to offer.

Reasons for choosing Chargify

It had the best price for features. Also included features other products didn't. Also the api and integrations.

Reasons for switching to Chargify

Filemaker is so tedious.

User Profile

Allen

Verified reviewer

Company size: 11-50 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

September 2019

It's their way, or the highway.

Chargify has been a royal pain ever since implementation. It's possible that the people in our team didn't follow some of the best practices, however we've encountered many bugs along the way to trying to make peace with the product. There are some major areas where the product is too inflexible, and I regret implementing it in the first place.

Pros

They are slowly implementing features I've been asking about for a long time.

Cons

I dislike that Chargify decided it was Ok to add a % of income fee on top of monthly fee they initially charged. Our costs increased 5-fold and the value did not increase. I also dislike that when applying existing payments to invoices, the money paid by our customer can disappear, and must be manually adjusted. There's literally no excuse for this.

Reasons for choosing Chargify

At the time, the fixed fee made chargify much cheaper than the alternatives. Since they have added on the % of revenue on top, they are as expensive, or more, and have less features than Stripe.

Ed

Company size: 51-200 employees

Industry: Sports

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

September 2019

Amazing billing flexibility

Overall very good. The software is quite complex to fully understand and the sales process could be a bit more transparent.

Pros

The ability to flexibly manage our subscription products. Our previous management system for direct debits did not offer the flexibility other than to set up and cancel a direct debit subscription. Chargify now allows us to administer multiple things including placing accounts on hold, changing billing date, changing amounts etc.

Cons

We started using the software, integrating with GoCardless. We were one of the first to use this new integration and there were and still are a few limitations. However, the customer support has been excellent and they are very receptive to accommodating our enhancements and feature requests.

Reasons for choosing Chargify

Better sales and customer service from Chargify, and they clearly demonstrated the product and how it would fit our needs. Chargebee system seemed too complex.

Reasons for switching to Chargify

Lack of flexibility to manage subscriptions via GoCardless, plus this system was not able to manage communications to customers. We still use GoCardless as our payment merchant, but use Chargify to make the management of our direct debit subscriptions more elastic!

James

Company size: 11-50 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

September 2019

Very good for specific use cases, with other functionality not adequate

We wanted to manage subscriptions, feed quickbooks with info for revenue reporting, and track churn/MRR/ARR. But, we can only manage subscriptions with it and can' achieve the other goals.

Pros

Good APIs Easy setup Simple UI Lots of analytics Good at monthly subscriptions with credit card billing

Cons

Non-monthly subscriptions are not handled well and not incorporated into MRR/ARR properly when there are mid-cycle change Revenue recognition severely lacking for anything but monthly, credit card subscriptions Invoice handling severely lacking Integration capabilities for quickbooks are inadequate for anything but monthly credit card subscriptions Webhooks almost there but key data points are missing from key webhooks, like a customer ID on an invoice generated or invoice payment

Reasons for choosing Chargify

Blend of features and simplicity, unfortunately some of the features I hoped we would have did not pan out

Reasons for switching to Chargify

Grow out of the old product

Showing 1 - 5 of 198 reviews

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