Chargify

RATING:

4.33

(200)

What is Chargify?

Chargify is Subscription Billing built for SaaS. Most vendors support your basic billing needs and so does Chargify. However, Elastic Billing goes beyond basic, supporting millions of complex scenarios and any business structure. Chargify empowers your entire team to launch products, sign up customers, and manage subscriptions. Founded in 2009, Chargify has helped thousands of businesses manage millions of offers that drive billions in annua...

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Invoices
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How much doesChargify Cost?

This vendor has not provided pricing information.

What Features doesChargify offer?

Top Chargify features and user ratings for each are:

Access Controls/Permissions
Accounting Integration
ACH Payment Processing
Alerts/Notifications
API
Billing & Invoicing
Billing Rate Management
Calendar Management
Cancellation Management
Client Portal
Credit Card Processing
Customer Profiles
Customizable Branding
Data Visualization

What Deployment Options doesChargify offer?

Chargify offers the following deployment options:

Cloud, SaaS, Web-Based

Chargify does not offer:

Windows (Desktop)
Chromebook (Desktop)
iPhone (Mobile)
Mac (Desktop)
Linux (Desktop)
Android (Mobile)
iPad (Mobile)
Windows (On-Premise)
Linux (On-Premise)

Chargify Reviews

Overall Rating

4.33

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Chargify

1 - 5 of 197 Reviews

User Profile

Leilani

Verified reviewer

11-50 employees

Computer Software

More than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed November 2017

Makes My Job 10 TIMES Easier!

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

Chargify has helped our support team be able to maintain transparency and integrity of our automation and billing process when its come into question. I cannot say enough wonderful things!

PROS

We use Chargify for all things billing like processing subscription charges. We've also been able to automate invoicing/statements, failed credit card payments, subscription state, customized billing, etc... and can we talk API? Their API was very easy to integrate with and use has shown to be very valuable when regarding disputes and verification of integrity of our customer accounts. We couldn't be any happier! Plus, their support team is and has ALWAYS been helpful when anyone from our team reaches out.

Paul

11-50 employees

Information Technology and Services

Less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed September 2019

Chargify for a SAAS service

OVERALL RATING

5.0

EASE OF USE

4.0

VALUE FOR MONEY

4.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

4.0

Very professional and responsive.

PROS

Ability to cope with complex billing scheduled and multiple price points. invoices look professional integration with xero and payment gateways sign up page capability responsive support

CONS

nothing really. what i need they are looking to provide shortly (ie multiple gateways in the one site)

Reason for choosing Chargify

power and flexibility in pricing models. mutiple site capability.

User Profile

Dave

Verified reviewer

11-50 employees

Automotive

Less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed September 2019

Relationship invoicing has constant bugs, can't rely on Chargify

OVERALL RATING

1.0

EASE OF USE

2.0

VALUE FOR MONEY

1.0

CUSTOMER SUPPORT

3.0

FUNCTIONALITY

2.0

There has been a LOT of ongoing frustration on as they slowly fix bugs. We signed up and used some very new features of Chargify that weren't ready for prime-time. They didn't tell us we'd be guinea pigs when signing us up for a service with a $$$$ premium price tag. Hopefully anyone that follows will benefit from our testing of the software. Obviously Chargify isn't doing sufficient testing internally. I regret choosing Chargify, but don't have the time to drop them yet.

PROS

Good fit for monthly SaaS, if not using the buggy relationship invoicing/customer hierarchies

CONS

Relationship invoicing and customer hierarchies have been continuously buggy. Basic features like partial refunds were missing at first, or partially functional. Support response is quick, but unhelpful. Escalation takes a while for a permanent fix. We're having to add a secondary system for managing our customer subscriptions to work around all of the errors in Chargify. We have ongoing retraining of our employees for bug work-arounds.

Reasons for switching to Chargify

Relationship billing, better fit for SaaS

Anonymous

11-50 employees

More than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed February 2019

Chargify is simple and easy to use, but also a very robust tool

OVERALL RATING

4.0

EASE OF USE

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

4.0

We are a company with thousands of active and inactive customers and Chargify gives us the ability to easily manage all of our accounts without hassle. It takes seconds to process new charges, generate billing statements, and apply refunds. We are much more efficient as a team thanks to Chargify!

PROS

-Easy to process charges in a matter of seconds -Reviewing and sending out billing statements is quick and simple -Updating payment information is easy to do over the phone or by sending a "self service link" -Processing refunds takes moments

CONS

-Not being able to update contact information on billing statements after a charge has been processed

Vendor Response

We're glad to hear Chargify has helped make your team much more efficient. Thank you for the feedback - our team is always working to improve our product!

Replied February 2019

Michael

Verified reviewer

11-50 employees

Information Technology and Services

Less than 2 years

Review Source: GetApp

Reviewed March 2016

Solid App for Recurring Revenue Businesses

OVERALL RATING

4.0

EASE OF USE

3.0

VALUE FOR MONEY

4.0

CUSTOMER SUPPORT

3.0

We use Chargify as the transactional backbone of our recurring revenue businesses. It is solid in its capabilities, adequately flexible for our needs, and has a very good set of API's that have allowed us to incorporate Chargify's system into our software platform. Chargify's reporting and email functions are very basic and don't give us the detailed SaaS metrics we need in order to keep a good handle on the business. However, a robust ecosystem of complementary tools such as, for example, ChartMogul, have evolved to add much more precision to Chargify's reporting.

PROS

- Wide flexibility to create different recurring revenue offers (trial/no-trial, credit card/no credit card, monthly/quarterly/annual, coupon and discount codes, etc.) - Integration with a large number of payment gateways - Robust API's - Broad flexibility (via CSS) for styling public-facing pages - Takes care of all the messy details of maintaining credit cards - Referral codes and links - Good, comprehensive documentation

CONS

- Reporting is weak, especially on metrics for managing recurring revenue businesses, such as MRR (monthly recurring revenue), churn rates, ARPA (average revenue per account), etc; must use 3rd party applications to get these, using imported Chargify data - Email notifications are primitive - Coupons cannot be assigned to individual products