Chrome River EXPENSE

RATING:

4.4

(173)

About Chrome River EXPENSE

Emburse Chrome River Expense is a cloud-based expense management solution for mid-sized and large businesses. Key features include automated approval routing, mobile access, split expense allocation, optical character recognition (OCR) technology, configurable screens and reporting. The modern workforce wants more from business technology. They expect every application to be intuitive, elegant and work flawlessly. They need technology to work at lightning speed. Emburse Chrome River makes employees happy, which makes CFOs and AP departments even happier.

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Chrome River EXPENSE Pricing

Chrome River offers a range of pricing models based on estimated usage.

Starting price: 

$7.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Chrome River Expense reporting

Chrome River EXPENSE Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Chrome River EXPENSE

1 - 5 of 172 Reviews

Davette

Information Technology and Services, 5,001 - 10,000 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed May 2021

Easy Expenses

User Profile

Karen

Verified reviewer

Law Practice, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2022

Paperless expense reimbursements with automated routing - great combination!

PROS

Our expense reimbursement process improved greatly when implementing Chrome River Expense 12 years ago. No more paper shuffling from in box to in box for approvals, potentially getting lost. Also, Chrome River continues to improve their product and keeps up with client demands as technology evolves.

CONS

Customer service is up and down. Chrome River now charges for changes you want to make, where that used to be baked in the subscription price. Or you can pay for an almost unlimited service model - a bit pricey, but overall worth it if you have a lot of changes to make like we do. (Changes are because our business needs often change).

Amber

Law Practice, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed August 2019

Mercury is wonderful!

PROS

The new receipt functions within Mercury are a life saver for the auditing process. We love the way it crops and attaches the receipts to individual line items, it makes auditing a breeze rather than going through countless pages of receipts. Its a huge time saver and that is important as we have such a high volume.

CONS

Help Desk Turn Around time could be better.

Reason for choosing Chrome River EXPENSE

Chrome River worked better with our line of business.

Tess

Non-Profit Organization Management, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed March 2021

Need more control and responsiveness from Chrome River team

- We have experienced a drastic reduction in turn around time for our help desk tickets. Untimely or disparate responses and questions back to us. Attempting to charge us extra fees when there are minor changes to our expense rules that happen regularly.

PROS

Tiles are easy to use and explain. Process for submitting and tracking expenses is user friendly.

CONS

- Importing in Pcard expenses and receipts seems to take too many steps and are at different visual points for users. - The initial form is not configurable to select the type of expense report you are completing FIRST

Reason for choosing Chrome River EXPENSE

Integration with our current ERP provider Banner Ellucian

Melissa

Insurance, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Customizable User Friendly Expense Platform

Chrome River has worked closely with us to understand our business and business needs. The staff is innovative and eager to solve any issues your business presents.

PROS

The ability to build rules around compliance and polices is top notch.

CONS

The reporting (Analytics) isn’t as easy to navigate as it should be.

Reason for choosing Chrome River EXPENSE

Ultimately it was the ability to customize our user experience and policy rules.

Reasons for switching to Chrome River EXPENSE

IBM was no longer supporting their tool.