Emburse Chrome River Expense vs CosmoLex

Emburse Chrome River Expense has 145 reviews and a rating of 4.46 / 5 stars vs CosmoLex which has 299 reviews and a rating of 4.72 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.46 / 5 (145)
4.72 / 5 (299)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
August 24, 2021
September 23, 2021
Pros/Cons
  • Pros

  • I like that it is user friendly. I was able to catch on quickly with administrative tasks.
  • The ability to submit and approve on the the go. The employees that travel, love this feature.
  • Cons

  • Chrome River has a poor user interface, so is hard for new users to navigate and generally is clunky.
  • The reporting was lagging a few things. But with a little extra training.
  • Pros

  • I have enjoyed the ease of learning and using this software. I like the Dashboard that tells you many useful things at a glance.
  • Stability, integrated accounting, and better support staff. I used Clio for a couple years at my last firm, and I have zero intention of switching back.
  • Cons

  • I don't like that if I put something in a wrong area and that it can't be duplicated and moved to the correct area - having to redo everything manually as a new user is frustrating.
  • Nothing seems to be a problem for me with this software.
Pricing Range
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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