Chrome River EXPENSE vs FreeAgent

RATING:

4.4

(173)

Chrome River EXPENSE has 173 reviews and a rating of 4.42 / 5 stars vs FreeAgent which has 162 reviews and a rating of 4.44 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (173)
4.4 (162)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
December 14, 2023
April 2, 2024
Pros/Cons
  • Pros

  • I like that it is user friendly. I was able to catch on quickly with administrative tasks.
  • The ability to submit and approve on the the go. The employees that travel, love this feature.
  • Cons

  • Chrome River has a poor user interface, so is hard for new users to navigate and generally is clunky.
  • The reporting was lagging a few things. But with a little extra training.
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  • Pros

  • Quotation system works well, bank integration excellent and shared access for my back office book keepers means a lot less hassle. Love the App for capturing expenses and mileage.
  • Easy to use with a good range of functions and fantastic customer support. Regularly updating with new features.
  • Cons

  • Drag and drop receipts into web interface (you have to upload through file navigation). Quick take photo for expense button (mobile).
  • Sometimes it's tricky to work out how something works and you have to go and get help from customer support, but this may be more user incompetence than anything wrong with the software.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

FrontRunners

2020

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1 Recommendations
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos