About ChurchTrac

ChurchTrac is a cloud-based church management solution made for churches of all sizes. It enables users to manage people, groups, attendance, events, contributions and more. Additional features such as messaging, processes and accounting enable ChurchTrac to be the hub of communication for multiple ministries.

ChurchTrac’s membership management module tracks contact data, baptisms, interactions and other notes for members, visitors and prospects. Search tools allow administrators to find individuals or families in the database and create lists of people who meet custom search criteria.

Additionally, members can be organized into various groups, such as small groups, committees and classes, and their communications and att...


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413 Reviews of ChurchTrac

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March 2018

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David from Roseville Baptist Church of Roseville, CA

Verified Reviewer

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

Great Product... will grow with your church - Used at a previous church and just got for new church

Pros

If you are a small church that needs a good online database that doesn't break the bank, this is it. There are numerous features that you can choose what fits your particular ministry and have everything in one area... instead of needing 4-5 different programs to do it all. One of the best things is that you can add more and more names and then simply pay to upgrade to the next level as your church grows, so you don't have to waste money for a database of 1,000 if you only have 70 in your church currently! But (hopefully) as your church grows, you will have the finances to have the program expand with you. I also enjoy ChurchTrac as a pastor, because I can log in on my phone or iPad from wherever I am making a visit to add notes about the visit. We have also added multiple volunteers users who want to help make visits, send cards, make phone calls, etc who can add notes when they do so; there are great restriction capabilities available, so I can allow volunteers access to these note areas without allowing them access to giving records or more confidential pastoral counseling notes. We have also integrated this into our children's ministry/nursery area and purchased a Dymo label printer to give each child a name badge upon check in with emergency phone numbers and allergy warnings. Finally, the congregation access is awesome, so everyone can update their own information or get their own giving records whenever they would like to check!

Cons

A few of the reporting features are somewhat limited and not able to be as customized as I would like, but this is such a minor issue compared to all the Pros that it's hardly worth mentioning... but it was a required field so I had to come up with something. I did have an issue when I wanted to add more volunteer users, but it was fixed within an hour of opening the ticket due to their AMAZING customer service!

March 2021

Pam from First United Methodist Church Sun City

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Love this software! Perfect for smaller churches

This program has been a time saver and I actually enjoy working in it throughout the day.

Pros

Integration was very easy. I did a data dump of my old program in ShelbyNext and sent the file to customer service at ChurchTrac and they took care of uploading it into ChurchTrac for me. The ChurchTrac customer service is amazing!! They always respond within minutes of me opening a ticket and make sure they follow through to completion. The software is very easy to use and I love that most of the member's information is on one screen so I'm not having to bounce around looking for information. I also using the giving module and it is very easy to enter. I love everything about this program and can't say enough good things about it. The other program we were using was not user friendly at all. I love that ChurchTrac was created by pastors because they really understand what information churches need to track. I've worked at 3 different churches and used multiple systems and this is by far my favorite and easiest to use so far.

Cons

The only thing that I could see needs improvement is the reports. They are very basic and don't really look polished. My biggest problem with the reports is printing a church directory and not really being able to manipulate what information I want to include or not. Most times when I run reports I export it to CSV so I can resort and reformat it to how we like it. I wish I didn't have to do that. But they are adequate.

Reasons for Switching to ChurchTrac

ShelbyNext did not meet our needs. It was not user friendly and we had a hard time getting accurate reports from the system. It was also 6 to 7 times more expensive than what we're paying for ChurchTrac now. I think ShelbyNext was meant for very large churches.

Response from ChurchTrac Software

Replied March 2021

Thanks for the kind words, Pam. We're always working hard to add great features that are always easy to use. Anytime you need help, we're here for you!

February 2020

DEMETRA from White Hall Baptist Church

Company Size: 51-200 employees

Industry: Fund-Raising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

February 2020

Admin Assistant

I am not since i have been locked out. i feel information would be helpful, it i could pull it easily and print. I don't like not being able to speak with someone or at lease have them look a my information.

Pros

I can pull and print reports of the information I put in.

Cons

I liked the previous package better -- it was user friendly. This package is not easily walked thru to pull reports and input the information as the previous package. Someone has changed my login and password - there is not a way to speak with anyone for help! The steps provided did not work. I have been locked out all week and now starting another week. I am disgusted!

Reasons for Choosing ChurchTrac

It we something we used and we did not realize so much had changed with the new software.

Response from ChurchTrac Software

Replied March 2020

As it turns out, this customer had a malware infection on her computer that prevented her from accessing her account. Whenever she visited a website, a popup would say that her computer failed a security check, and told her to call a toll free number answered by a person in India. This is a common scam that all internet users should be aware of....if you cannot access websites or accounts that you normally visit because they are being blocked by a popup, DO NOT call any numbers that are displayed on your screen in the popup. And absolutely DO NOT give anyone your personal information out to criminals who are posing as experts to help you fix your computer. Instead, reach out to the company or account directly to ask for assistance (use a different, un-infected computer to look up the number if necessary). In this case, we were able to help her disconnect her computer from the internet until the malware is removed by a qualified professional.

January 2021

JoEllyn from Redeemer Anglican Church

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

Great product, price, customer support

Pros

The price is what initially drove me to ChurchTrac as a CRM since it is tiered and comparatively inexpensive. It does much of what I need. One of the things that has kept me with it is the amazing customer support -- usually have an answer within an hour. It integrates seamlessly with MailChimp and they keep developing it more and more with user feedback. The other major benefit of the software is that giving, scheduling, and database are all in one place so once people access it, they can access everything. Online giving is easy via ChurchTrac and the costs are lower than the alternative.

Cons

It is a little bit clunky in some aspects. One of my least favorite is that when you are creating an event to schedule people to serve, like weekly Sunday services, you have to create each one individually. While you can use a template, you still have to enter every single Sunday. For a church scheduling software, it seems like it should be a no-brainer that you can create weekly meetings with the same roles each time so that all you have to do is assign people. Another critique I have is that some aspects are dated -- like automatically creating a formal greeting for a family to be "Mr. and Mrs. John Smith". Few people use that designation any more so I have to go in and change it for each family I enter.

Reasons for Choosing ChurchTrac

Value was the initial driver but the customer service and lower cost for donating online has kept us.

Response from ChurchTrac Software

Replied January 2021

Thank you for the kind words JoEllyn! We do have templates that store all the roles and everything for each service. Planning each service like that should be really quick. Schedule a phone call when you get a chance so we can work on this together :-)

November 2020

Lisa from Niemonds Independent Church

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Love using ChurchTrac!

I think being able to email to the entire congregation, enter accounting, giving and child check in, it just makes it the best program and user friendly!

Pros

I really like that everything is in one place. You can track attendance, membership database, accounting, giving, etc. When I started using ChurchTrac it was a desk top program. Not online. But everything transferred over and was even better than before! I have worked for the church almost 6 years and I have ChurchTrac open all day as I am working! We just recently started using the Child Check In and that works fabulous! I have spent countless hours on the phone and thru email with [SENSITIVE CONTENT HIDDEN] and she is the best tech support and I would highly recommend anyone that is new and is struggling with the program to reach to her!

Cons

I don't there is anything that I don't really like about it. You can create reports for almost anything, you just have to learn how to use the program.

Reasons for Choosing ChurchTrac

Even though when I was church secretary prior to the church where I am currently employed, I had used Servant Keeper. We checked into Servant Keeper when I first began my employment, because they had no church management software, but it was alot more expensive than ChurchTrac. And it also had several more features.

Response from ChurchTrac Software

Replied November 2020

Thank you for the kind words Lisa! We're so glad that ChurchTrac has been such a help to your ministry for so many years. Here's to many more years to come :-)

January 2021

Catherine from RevelationWithDaniel

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

January 2021

Great product for the money.

So far, everything has worked well (except as noted with the receipts). I do like the program very much during the year.

Pros

It seems to be very simple to figure out and use in most cases. Lots of good reports. I used Quick Books for over a year and it was very difficult to do end of year receipts. This one is pretty straight forward. The interfaces are easy to negotiate in most cases.

Cons

When I am in the People Screen, I can only do rudimentary changes to the giving tab. It would be nice not to have to chase it back to the Giving Screen. The biggest thing I don't like is the limited amount of personalization I can do for the receipts. We made the receipts into pdf's and then added the logo above the name/address and added a watermark (which I understand is required by the IRS (at least it was about 4 years ago). That made the sending of the information a bit harder because I now have to send each one separately. We also like to send a letter along with the end-of-year receipt as well.

Reasons for Choosing ChurchTrac

Pricing and it seemed the most simple to work with program.

Reasons for Switching to ChurchTrac

Very difficult to do the end-of-year receipts. It is designed for individual receipts during the year. Also, when our checking and PayPal downloaded into the system it gave us a double amount which was confusing.

Response from ChurchTrac Software

Replied February 2021

Thanks for the review, Catherine. One of our support people will be reaching out to you regarding the receipts. We want to better understand what it is you're trying to do and see if we can help. Talk soon!

December 2020

Glinda from First Baptist Church

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Love Churchtrac

Churchtrac works great for Sunday Scool attendance and tracking I love being able to print out smart lists and reports such as families assigned to deacons and baptisms during the last year. Great tool when I have to complete the annual church profile.

Pros

I love being able to access the program anywhere anytime and I especially love the customer service. I always get a quick response to any question

Cons

It took me a while to get it set up with all our members and when changes were made a while back I had to relearn how to do my tags and Sunday School forms but other than that I have personally loved the program. Much more user friendly than what we had before

Reasons for Choosing ChurchTrac

We felt like it would do what we needed and be user friendly! We were right

Reasons for Switching to ChurchTrac

It was sooooo not user friendly I gave up on even using it for membership

Response from ChurchTrac Software

Replied January 2021

Thanks for the review Glinda! We're so glad you found ChurchTrac to be user friendly. As always, don't hesitate to reach out if you ever need any help.

January 2021

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

January 2021

The best software to use in church

It made my work faster and i could easily use it to will upload media easily and push in church files for projector faster its efficient

Pros

I love the software not just like i use it alot i like the tools its easy to use and i do alot of church media works but sending videos sometimes hang my system i found out it was my ram

Cons

Everything is there the features can be more better then the way it looks more colours styling and the tools i great it can still be more better it is best it the moment

Reasons for Choosing ChurchTrac

Its faster it reliable its efficient the enhancement is beyond greatness

Reasons for Switching to ChurchTrac

Easy worship was slowing my files down and same tools remained there no improvement yet

March 2021

Vaughn from Relationship Builders, Inc.

Company Size: 1 employee

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

Very Responsive Customer Support

I appreciate the tenacious, non-judgemental support.

Pros

Great price, Responsive Customer Support, Does just about everything I need it to do.

Cons

I am not a financial person by trade. I could use more training to use it to do all it is capable of doing. I can't consider this a "con" because I believe there are training resources out there. Just know if you are going to take full advantage of the software, you will need to find time to learn how to use all of the features.

Reasons for Choosing ChurchTrac

I chose Churchtrac because of the Christian affiliation, price and relative ease of use.

Response from ChurchTrac Software

Replied March 2021

Thank you for the review, Vaughn. As you use the financial parts of the software, don't hesitate to reach out to us for any help!

March 2021

Elizabeth from Carlisle Christian Fellowship

Company Size: 1 employee

Industry: Religious Institutions

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

We are so thankful for ChurchTrac

We have been able to switch our accounting and bookkeeping to ChurchTrac, we are keeping attendance, creating pledges, and starting to work on keeping member records, we are slowley working on taking advantage of all the many features that this software offeres.

Pros

This software is very user friendly, it was super easy to transition from our old program to ChurchTrac, and the support team is absolutly awesome!!!!!

Cons

I wish we could keep attendance from recuring events in the calendar

Reasons for Switching to ChurchTrac

it was recommended by a friend, and quickbooks did not offer the reports we needed as a church

Response from ChurchTrac Software

Replied April 2021

Thanks for the kind words, Elizabeth. We LOVE our support team too! As you continue to learn the software, we're always just a quick message away :-)

August 2020

Timothy from First Christian Church, Disciples of Christ - Kent, Ohio

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

ChuchTrac Software Review

The support staff at ChurchTrac has been absolutely outstanding. Each time I have had a question or suggestion, they have responded within a very reasonable timeframe. The most recent interface that I had with them had to do with reporting and the potential to add a feature to one of the reports to make the users life a little easier. The initial response was that it had been designed that way for a specific reason. I accepted that but proposed an option be added to be able to run the report to include or exclude certain information that would be beneficial to the user. It was indicated this would be considered. Only time will tell if the suggestion is considered.

Pros

There are two things that make this software standout from other comparable software. The first is "It is economical. You don't have to take out a loan to afford the software. Secondly, the ease of Setup and Use. ChurchTrac is an intuitive software in that it is very user friendly and relatively easy to setup. While we currently do not use several of the features offered in the software, I have looked at them and they are as easy to setup as those that we are currently using. It would take the planning and time to commit to the setup.

Cons

There is not a lot that I don't like about the ChurchTrac software. I have found that the reporting options could be enhanced. That having been said; ChurchTrac is very aware of the reporting options provided and they have provided limited options to control the accuracy of the reporting for novice users who may not be as literate in creating reports.

Reasons for Choosing ChurchTrac

While I don't remember the various alternates by name; ChurchTrac stood alone based on what it offered, its ease of use, and its price point.

Reasons for Switching to ChurchTrac

Power Church was not as user friendly and had become far too expensive for what it offered

Response from ChurchTrac Software

Replied August 2020

Thanks for the review, Timothy! We chuckled when we read "You don't have to take out a loan to afford the software." We're always trying to do our best to provide a super great value for our ministry partners, while also having the #1 best support available. Keep the ideas flowing to us. Many of the features in ChurchTrac come from the great ideas of people just like you! Talk soon.

August 2020

Deb from LifeSong Fellowship

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

New improvements are AMAZING!

I feel my records are more accurate.

Pros

ChurchTrac recently started to automatically import online giving from Stripe to my register on the day the donation was given, plus shows the date in my register when the payment clears the bank. Oh, and the Stripe fees are shown as well with each transaction. This will save me so much time and reduce my own errors. Plus reconciliation of my accounts is so easy. It has cut down my time that I spent on month end procedures. The online help topics, online webinars and videos are very helpful. I must say, too, how wonderful the support people are! I'm doing this job for my church with a very limited financial/accounting background. Whenever I had a question, they answer quickly and continue to help me until I get my issue resolved.

Cons

I had used the free ChurchTrac 9 program (about 2 years) and thought it would be an easy switch to the online version. However, I was thrown for a loop because I was also learning the online giving parts/pieces in addition to the newer software. Some things were not intuitive for me, but it could be that I was overwhelmed in trying to get everything underway in a short time, plus finance/accounting is not second nature for me. Now that I'm three months in, I'm starting to understand it better. Some of the reports could be improved. It would be nice to have the budget analysis report a bit larger for readability.

Reasons for Choosing ChurchTrac

When I looked at Tithe.ly, I didn't realize that ChurchTrac had the same capabilities for online giving. I truly only wanted one program for everything, so ChurchTrac made much more sense.

Response from ChurchTrac Software

Replied August 2020

Thanks for the feedback Deb! Don't hesitate to reach out to our support team if you do need any help with the features (especially accounting). Talk soon!

March 2020

Jerrod from Harlowton Faith Chapel

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Great software at the best price.

Churchtrac has helped us keep track of members much easier - including birthdays, addresses, and phone numbers. All of the person's information is in one place (we used to keep it on a spreadsheet). The accounting and giving records part fits our church better than quickbooks, since we are a smaller church.

Pros

I did a lot of research before choosing a solution for our church. Churchtrac had by far the most options included for the price. And their price is at least half of most companies. The monthly subscription includes not only management tools for people, but also accounting as well (which is a huge bonus). We also were able to create printed church directories for people in our church (and can reprint them at any time through the software). We moved our financials into churchtrac, and it is proving to be a great option as well, We are a smaller church, but the software and service have been great. Highly recommend giving them a try. You won't find a better price around - and you won't sacrifice quality for what you get.

Cons

Most of the help is through tutorials, or through videos. It is hard to talk to a live person. But they respond very quickly to any questions, and will schedule a phone call if needed. My bookkeeper is taking a little time to adjust from Quickbooks to this software, as it runs a little differently.

Reasons for Choosing ChurchTrac

Features compared to cost was much better than any other solution. And I had experience with their free product years ago and had a good experience with this company.

Response from ChurchTrac Software

Replied April 2020

Thanks for the kind words Jerrod. We're always working hard to improve our software and keep it at a price point that's actually affordable for smaller ministries. Reach out to us anytime we can be of assistance!

December 2019

Megan from Pinewoods Chapel

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Perfect Church Management Software

I've been able to do everything I've been asked. We are using Quickbooks for our gov't-required accounting, but for the day-to-day bookkeeping, ChurchTrac even handles that! I especially love how it intgrates giving with bookkeeping so well.

Pros

ChurchTrac integrates everything I could possibly need for all aspects of church administration: people tracking, attendance, giving, receipting, income, expenses, processes, follow up, tracking screening, messaging (email & text), people reports, budget tracking & reporting, online directory (I print only as needed now), congregational access to their own giving record & contact information, ... the list goes on. I haven't found any other software that does as much as ChurchTrac. I recommend it to everyone. The price is also outstanding for what you get. Can't find anything more reasonably priced!

Cons

Would love to be able to sort people on the people screen by membership status & attendance, and would love to see individual attendance on the people screen. Giving vs. Attendance is also a report that is requested often, but I haven't figured out how to easily do that.

Reasons for Choosing ChurchTrac

Price & features.

Reasons for Switching to ChurchTrac

I needed something online (so I could access it on the run, and have multiple users), and reasonably priced -- we're a small town church with a very tight budget. ChurchTrac is amazing for us!

Response from ChurchTrac Software

Replied December 2019

Hi Megan, Merry Christmas!!! It's awesome to see that you are finding so much usefulness out of our ministry tool. I have taken your suggestions about the sorting and report to our Development Team to further explore. Please do not hesitate to reach out to us if you have any questions at all!!!

September 2019

Corrine from Journey Church

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Great Church Management System Option

ChurchTrac has and continues to be capable of everything we needed and most of what we want. ChurchTrac's navigation is fairly straightforward, which is great, and their support posts tend to be helpful for everything that's not straightforward. ChurchTrac is capable of more than what we are using it for - which equates to some good goals for us to move towards things we COULD be doing. Customer service has been efficient when it is needed as well.

Pros

-Compared to what we were using, ChurchTrac is much easier to use! -The ease of getting new users familiar with the basics -Ability to personalize quite a few reports and exports for multiple uses -Overall ability to edit and find information -Customer support is rather efficient and helpful

Cons

-Some things really need some digging to find, but they can be found -Some personalizing would/has require an outside coding expert, but that is to be expected with what ChurchTrac is (want to make it so your child check-in is fool proof? you might need a coding expert) -Wish it integrated MORE with services like MailChimp (more than exporting to MailChimp), but ChurchTrac is transparent in what it does. This isn't unexpected.

Reasons for Choosing ChurchTrac

The overall startup costs for RockRMS really made the decision for our church. We felt that both ChurchTrac and RockRMS would do what we needed and most of what we wanted (Rock can do everything you want if you have access to a coding expert), and at the end of the day the ease and lower cost of setup with ChurchTrac won us over. Otherwise we felt we were comparing apples and oranges, both great fruits but so different that it's hard to compare them. There's a reason RockRMS is unique, and a great option.

Reasons for Switching to ChurchTrac

ChurchPro, or at least the version we were using, was chunky and hard to use for the average user. Their business model also made it difficult to get customer support without paying, and since it was hard to use this was a huge con for us. Only the staff members who had to use it were using it, that's not the intent of a church management system. Half the information was outdated since it was so rarely used. It did what was needed.

May 2019

George from Iglesia Bautista Genesis

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Great Church Membership Software

I have been able to do keep up the information, set up records, print reports, communicate with members, print out yearly contribution reports, etc. I do not have a church secretary to take care of this information for me so I have to do it myself. I love having this software. To be totally frank, it offers much more than I am able to utilize. My goal is to learn even more of what it provides and enjoy additional benefits.

Pros

I am a pastor of a small church and had never been able to afford the "big church software" products. When I discovered ChurchTrac I found a great treasure of opportunities at a very affordable price. First of all, the product is simple to use. As with all programs it takes time to set up the membership information but after that it is very easy to keep the information up to date. The home screen shows the names and dates of those who are having birthdays soon. The People Screen is easy to use, allowing you to see member information. It is very easy to edit the information as needed. From the People Screen you can click on the Tab for Messaging. For a very reasonable price, I am able to select a small group, active members, everyone listed, etc. and then send up to a one minute recorded message. This has been a huge blessing for our church. I record the message and it is immediately sent out to those selected. I can remind them of upcoming events, things they need to remember, etc. The Attendance Screen is great. I can print out dated roll sheets for Sunday School, missions groups, Worship Service, etc. You are even able to allow members to check in via a tablet or touch screen monitor. This incredible software even includes an accounting screen and payroll. I use ChurchTrac online and can access it easily from any computer, smart phone, or tablet! The cost depends on the size of the congregation. We could afford it even as a small church! Check it out!

Cons

My preference has always been to call for tech support when I have an issue. ChurchTrac does not offer tech support by phone initially. You must send and email with a description of the problem and wait until they respond. I have utilized this free service several times. I always get a response and the information I need.

February 2019

Roy from Pine Ridge Missionary Baptist Church

Company Size: 201-500 employees

Industry: Religious Institutions

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Easy to use and Economical Church Membership Software

In my opinion, at this time, ChurchTrac is the best replacement program for my old computer based system. With the cloud based program I can let other Church leaders have access to the information and improve our ministry to our members. I'm a Deacon and this program really can help us with our Deacon Family Ministry Plan. The cost is really great also. We're not a large church and finances are always a concern. Another feature I think will be advantageous is having our data in the cloud. I won't have to worry about keeping the system backed-up. I searched and reviewed several other programs before deciding on ChurchTrac. In my opinion, this is the best program for the money.

Pros

I liked most the ease of learning the software. I took time to enter all of our Church members into the trial version of the database because I wanted to learn the software. By the time I had entered all names (about 200) I was amazed just how much I had learned to navigate the database. I ran all types of reports, tried everything that I thought I would use and I was very happy with the results. I also communicated with customer support and their response was excellent. I won't be using all of the features in the beginning but it's nice to have those extras in case I need them in the future. I also liked the Archive feature. This allows me to place those members who haven't been to Church in many years or have joined another Church (and did not communicate that to us) in a separate area. This helps keep our membership roll clutter free. The capability of bringing these archived members back into the database is extremely important. Their data is still in the system and if we ever bring them back on the Church roll, it's just a matter of updating their information. One more like. The price is excellent. I'm purchasing this software for our Church from my own monies. I have kept the membership roll for many years on an old computer based program. The person that wrote that software is no longer updating the program so I'm sure it will fail to operate in the future as technology changes. Thank you ChurchTrac for an economical database to keep up with Church membership.

Cons

There were a few features that I got used to in the old computer based program that I was using, that was either not possible with ChurchTrac or difficult to make happen. One was a neat little directory of members (5" x 8 1/2" when printed and the paper cut in half). This was the perfect size to fit in your Bible or purse. All our members liked the size. However since playing with the reports on ChurchTrac and communicating with the support team, I have finally figured out how to print a report that is exactly that size. It's a little more work than my old program but, the result is the same. Another feature that is lacking (in my opinion) is the numbering of the pages of the reports. This is very handy when your print the reports that are multiple pages and are assembling them. I think each report should have page numbers. One more dislike. I think all reports should have the total number of members, on that report, at the end of the report. Say, on the last page at the bottom. This would help greatly when someone asks for a total.

November 2016

Jeremy from Portage Avenue Church

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: Less than 6 months


Ease-of-use

4.0

Value for money

5.0

Customer support

2.0

Functionality

3.0

November 2016

ChurchTrac Online - good value for money, not perfect but does most of what you need to do

We switched to this software from PowerChurch, which is old and outdated. The difference was huge. Compared to outdated software like that, this software is very easy and enjoyable to work with. However, I also tried out Breeze, which is significantly better than ChurchTrac from what I could see. Their pricing is a flat rate, however, so for a small church like ours ChurchTrac provided more value.

Pros

1) Very easy to use 2) A good amount of functionality 3) Above all, the price is better than other online options I found 4) Mobile website works quite well - the online functionality is a big plus for any church who is not already using an online database

Cons

I have not had the best experience with their support people. Getting our database integrated into ChurchTrac was a bit of a hassle, it took us a while to do as we are a smaller church without a ton of staff resources to dedicate to this. We were constantly losing access to the database because our free trial had ended and it was time to pay for a software that we weren't even sure we would use. They did always extend our trial but it was a hassle and I felt like we were under the gun for taking so long. The biggest thing was that at one point the support person made a significant mistake in what she communicated to me, and rather than apologizing for that mistake, she told me it would cost our church a fee to re-import the database. Eventually that charge was waived, but there was never any admission of that mistake or apology at all. The software is also not very customizable for some features. In order to print tax receipts that look official and properly formatted, our accountant is having to download csv files and merge them together in Word. Similarly the calendar isn't very usable, because you can't sync it with your mobile calendar app. To use the calendar on mobile you'd have to log in to the mobile website, which is a lot of extra steps for a common task. Instead we are using google calendars so that we can sync all of our calendars together and use our mobile calendar apps, and then we are syncing those calendars one way with the church trac calendar, and then printing it from Microsoft Outlook, cause that's the only software that seems capable of printing a readable calendar. This all took a lot of time to set up. But now it is working very nicely. There should be a mobile app. I'm not usually one to use apps for something that can be done in a browser, but it would be nice to not have to constantly log in on your phone. An app could just stay logged in so that access is much quicker. I'm not sure if other database software like Breeze offers this option though.

September 2020

Don from Lifetree Ministries

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Very Satisfied

Very pleased. And it saves us a lot of money. Our old computer based system from another company charged us an annual fee much higher than Churchtrac, and then every couple years required us to pay for an “upgraded version”, at a cost of around $350.00. Since Churchtrac is web based, there are no upgrades required. In addition to its “people tracking” system (addresses, phone, membership level, etc), it really simplified our “giving” tracking system, which is also included in the basic package. We have not used their upgraded “Plus Plan” as of yet (worship planning, scheduling, Accounting & Budgeting) so I cant speak to those features.

Pros

Initially it was the cost savings. They are very reasonable and based on your congregation size which really helps smaller churches. Plus it is web based. Our older system, from a different company, was stored on our server. When it crashed we were unable to retrieve the data. This system has no need for a server. Lastly their tech support is included and has been very responsive. Very impressed.

Cons

We gave it a slightly lower rating on “Ease of Deployment”. The nice thing about Churchtrac is also it’s most challenging. It has a lot of useful features, but they take a little time to figure how to use them all. I’m sure someone who is more tech literate and who uses the varied features more regularly would have no problem.

Reasons for Choosing ChurchTrac

Same as above.

Reasons for Switching to ChurchTrac

Cost savings and we like Churchtrac’s web based feature.

Response from ChurchTrac Software

Replied October 2020

Thanks for the kind words Don! ChurchTrac does have a LOT of features...but you will be a pro in no time at all. As you continue to learn how to navigate through everything, don't hesitate to reach out for any help. Talk soon!

April 2020

Nate from Summersville Christian Church

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

All-in-One Management

ChurchTrac allows our church to create detailed or simple reports on information we select. Membership directories and accounting. the biggest plus our church found in the software is the accounting.

Pros

This software has everything under one roof - member directory and management, check-in, task management, texting or calling updates, online giving portal, accounting, budgets, payroll, calendar, reminders and more!!

Cons

Developing an app for this software would be monumental! The mobile display is easy to navigate but adding a mobile "dashboard" for users to access directory, their personal giving options and a communication tool used between "users and administrators" would set this software apart from others. What about adding chat feature between users and administrators through an app? ChurchTrac is definitely a software any church should try before others.

Reasons for Choosing ChurchTrac

ChurchTrac offered more than other "competitors"

Response from ChurchTrac Software

Replied April 2020

Thanks for the kind words Nate! Have you tried our latest feature Church Connect yet? It's a website for your church that both your members and guests can access to view giving history, see your directory, fill out custom forms, give online, and more!