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ChurchTrac vs MediaShout

ChurchTrac vs MediaShout

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Overall Rating
4.8 (787)
4.3 (317)
Ease-of-Use
4.7 / 5
4 / 5
Value for Money
4.9 / 5
4.2 / 5
Customer Support
4.9 / 5
4.4 / 5
Functionality
4.7 / 5
4.2 / 5
Last Review Written
October 24, 2024
August 10, 2024
Pros/Cons
  • Pros

  • Fund accounting, ease of use, responsive and kind customer service, they seem to care about helping their customers have a good experience instead of just getting money out them.
  • The ChurchTrac tech team has been BEYOND HELPFUL, FRIENDLY, HAPPY, JOYFUL and it's very apparent they love their product and love helping us, their customers.
  • Integration is super easy. The two things I love the most about ChurchTrac are the attendance/database, as well as the scheduling.
  • Cons

  • We used to be able to see a running total as we entered donations but after a recent change that is no longer there. It doesn't change the outcome but we do miss being able to see that.
  • Along with the very unprofessional way it was handled.
  • Most of my challenges I had/have with using ChurchTrac are due to my lack of knowledge on accounting.
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  • Pros

  • It helps us keep a clean nice image on our screens at worship with a high level of reliability (which is a must.).
  • They are an excellent company, their service is very good, their product does the job well and they are even willing to help those with older versions.
  • It is so easy to create a fabulous looking presentation for our church services. We absolutely love this program it is a priceless asset to any organization needing song lyrics for their services.
  • Cons

  • Some tabs are not well laid out and key functions are sometimes hard to find. Some changes from previous versions are illogical and make the whole experience somewhat frustrating.
  • Extremely difficult to use. It will not read older MediaShout files, you cannot import older MediaShout files without losing all changes.
  • The responsiveness of the customer service department was beyond poor. The first budget item I requested was funds for an alternative product.
Read all user reviews
Pricing Range
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$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos