ChurchTrac vs ShelbyNext Membership
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
3.8 / 5
Value for Money
4.9 / 5
3.9 / 5
Customer Support
4.9 / 5
3.8 / 5
Functionality
4.7 / 5
3.6 / 5
Last Review Written
September 26, 2024
March 25, 2024
Pros/Cons
Pros
- Fund accounting, ease of use, responsive and kind customer service, they seem to care about helping their customers have a good experience instead of just getting money out them.
- The ChurchTrac tech team has been BEYOND HELPFUL, FRIENDLY, HAPPY, JOYFUL and it's very apparent they love their product and love helping us, their customers.
- Integration is super easy. The two things I love the most about ChurchTrac are the attendance/database, as well as the scheduling.
Cons
- We used to be able to see a running total as we entered donations but after a recent change that is no longer there. It doesn't change the outcome but we do miss being able to see that.
- Along with the very unprofessional way it was handled.
- Most of my challenges I had/have with using ChurchTrac are due to my lack of knowledge on accounting.
Pros
- I love that you can access the software via the internet at anytime instead of having to be on the church's network. The phone app is awesome and we truly love it as a staff.
- My overall experience has been great. It is so much better than the previous iteration, much more user friendly and visually appealing.
- I think that Shelby Next has helped to solve people from "falling through the cracks. I am thankful for any tool that helps us reach our community more effectively.
Cons
- Having to "show all" or next page is also a problem. Starting all over when you are checking attendance is a problem.
- We've had several instances where when problems arose, customer service reps were just as perplexed with the issue.
- The software can be difficult to navigate and can suffer from performance issues depending on the ammount of users logged in at a time.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
