Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
4.0 / 5
Customer Support
4.0 / 5
Functionality
3.5 / 5
Pros
"I like that It is web based, very easy to quickly greatly invoices. I like that I can quickly get reports and a quick overview of my invoices."
"Robust functionality - I can do almost everything I need. Cloud based application allows for users to see invoices from anywhere "
"1. Easy access from all around the world 2. Direct to the authority 3. Very fast and good support 4. Get all report need in a second"
Cons
"1. Won't work without internet access 2. Basically I can't find any other cons about this software since i use it in 2011"
"Most features beyond basic ones don't work at all or as well as it should. Base functionality is OK for basic invoicing. Support is absolute rubbish."
"The new invoice layout can be a bit confusing. I would also like to see an iOS app to edit and send invoices. I would like to see integration with Square for payments."
CloudBooks Reviews
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December 2018
Esmady from ESAE Dental Surgery
Company Size: 2-10 employees
Industry: Civic & Social Organization
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Reduce your accounting time
Open your extra time save on accounting for other valuable thing
Pros
1. Easy access from all around the world 2. Direct to the authority 3. Very fast and good support 4. Get all report need in a second
Cons
1. Won't work without internet access 2. Basically I can't find any other cons about this software since i use it in 2011
July 2017
David from Intrus Technologies
Company Size: 1 employee
Industry: Computer & Network Security
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2017
CloudBooks has made my consulting business much simpler to manage
simplifying my billing
Pros
I like that It is web based, very easy to quickly greatly invoices. I like that I can quickly get reports and a quick overview of my invoices.
Cons
The new invoice layout can be a bit confusing. I would also like to see an iOS app to edit and send invoices. I would like to see integration with Square for payments.
July 2017
ron from Advance Medical Supply
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
July 2017
Customer support has been very responsive but software is not as easy to use as I would like
Pros
Robust functionality - I can do almost everything I need. Cloud based application allows for users to see invoices from anywhere
Cons
Not very user friendly. -difficult to select names and items when processing invoices. Sometimes the wrong item is picked and we have to start over -Requirements to enter email address even if I am not emailing an invoice -Customer phone number does not appear on the invoice
July 2015
Alonso from http://inbound.org
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
4.0
July 2015
Why We Recommend CloudBooks
CloudBooks slogan is "Send Invoices Online. Get Paid Faster", and this online billing and invoicing software offers a clean look that's complemented by pops of color. After a 30-day free trial, $2 per month for up to 25 customers and 3 users, next monthly subscription is $20 up to Unlimited customers and Unlimited users for unlimited invoices and estimates, time tracking and customer management, customizable invoices with a logo and much more. Dashboard: Well designed dashboard with links to invoicing and time keeping tasks, a daily, weekly and monthly revenue overview and reporting for overdue, outstanding and paid invoices. Reminders: Automatic late payment reminders via email. Cost: CloudBooks offers many features with no limits for a really low monthly cost. Mobile/Future plans : No mobile apps, although customers can pay invoices on their smart phone and CloudBooks can be used via a web browser on tablets. Mobile apps are in future plans. Gateways: Accepts payments from seven popular gateways, like Google Checkout and PayPal, which is enough for many businesses, but some others offer many more gateways.
July 2017
BrannDon from BIRDCO pens
Company Size: 1 employee
Industry: Arts and Crafts
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
July 2017
Wanted to just do a quick trial. Liked it overall. Would use it in the future!!
Not much. Just used the trial to see if it would work for me. It won't, free plan is too limited. Maybe sometime in the future I will decide to pay for something like this.
Pros
I like the intuitive interface. That made it very easy to use. I also liked that it was cloud based and accessible from anywhere.
Cons
I do not like how limited the free account is. Not very useful. Would much rather have limited extra features with unlimited number of invoices. Once it is embedded in my business then I would take a look at the additional functionality to determine whether it is worth the cost to upgrade. As is, I won't use it as I don't want to use up my revenue on paying for it. Therefore some other system will likely be put into place and make it harder to switch if I wanted to.
January 2018
Armanty from Oil ' Energy
Company Size: 501-1,000 employees
Industry: Mechanical or Industrial Engineering
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
Ebook much cheapper then Hard copy
I am satisfied the Product
Pros
You can store on line all your books and reach them easily from any gadget. There is no weight to carry all your books.
May 2015
Mark from Sunrise Transcrption, Inc.
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
May 2015
Excellent Software
I have been using this invoice and billing software for some months now and I can say that I am very satisfied. CloudBooks Invoice only charges you if you create more than 5 invoices per month. However, the pricing for more invoices is very reasonable. I managed to sign up in just a few seconds, which surprised me. The subscription to other invoicing applications is often much more time consuming. The dashboard that CloudBooks created is pretty intuitive. You just need to take some minutes to set up an invoice template and you can start invoicing right away. Pros: Follow up on unpaid bills. It integrates with PayPal and its own products. The software is ready for multiple currencies Cons: None so far.
September 2017
Ran from DRolls
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
September 2017
really bad. Took forever to disconnect from service. No refund. no support.
Cons
Despite contacting service support numerous times, I received no service or help from anyone. All contacts went unanswered. I would never recommend this service to anyone and shared my experience with many of my peers and colleagues.
May 2015
james from Greene Enterprises
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
May 2015
Great app, just what we needed,.
Needs a few tweaks to be perfect but overall a very good app, Hopefully Android apps are in the works. Very responsive customer service. A real Pleasure to deal with!!

Response from CloudBooks
Replied May 2015
Thank you James. Android app in development and will be live soon.
January 2019
Rajesh from Damco
Company Size: 51-200 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
January 2019
A ok ok billing tool
can be a good experience and need improvement.
Pros
you can create reports and send to you clients at their email address. you can create as many format as you need.
Cons
user interface is not friendly and not easy to use ,please improve it and make it more smooth for user.
July 2017
Chris from BSD-LLC
Company Size: 1 employee
Industry: Information Technology and Services
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
July 2017
I think this is good software, and the support team was very friendly when testing out the app.
Not much since I used it in testing of different time-tracking & invoicing apps, but I would definitely applaud their support team.
Pros
Great support team. Fairly straight-forward to use. Very nice looking front-end, which they did not have originally. Actually one of the better looking ones I have seen.
Cons
I'm not a big fan of the straight line timing of items, but it seems to work fine regardless. When I tested the app, they did not have in-line task creation when starting a timer. Have really enjoyed that on other apps like primaerp.com.
July 2017
JOHN from dynamic data systems
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
1.0
Functionality
3.0
July 2017
Most features don't work, or don't work well.
Pros
Has a nice feature set (when it works) and it is cheap, since I only use it for a few clients I'm willing to put up with the bugs.
Cons
Most features beyond basic ones don't work at all or as well as it should. Base functionality is OK for basic invoicing. Support is absolute rubbish.