All Commusoft Reviews

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User Profile

Robert

Verified reviewer

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Perfect Management System

Commusoft is an excellent tool for my business and I couldn't be without it now. Customer support are brilliant.

PROS

Everything can be kept in one place, job specific information, reports, certificates & photos. This really helps the engineers on site when carrying out the work.

CONS

Some time keeping features. It only logs travel when travelling to the job, not returning.

MaryRachel

Electrical/Electronic Manufacturing, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Shockingly Grateful

The Trades have the reputation of being behind the times. Once we signed the agreement, we are able to break the stereotypical that plagues the Electrical Industry.

PROS

Two years ago we landed on Commusoft to take us, Voity Electrical, to the next level. Commusoft has delivered and we never looked back.

CONS

The system is so complex and customizable- Its a lot think about and figure out the best way to set-up. FYI- This is self doing. In this moment right now- I have Debit Chase Pipeline, Heat Pump Pipeline, Generator Pipeline, Sequences, ironing out the questions customer care before handing off to the Crew. I have so many solutions and figuring out the best way execute- I am playing the smallest Violin

Reason for choosing Commusoft

Off line access for our Field Electrician and we believe in you

Martin

2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed December 2016

Experience with commusoft

When you first start you should be given more one to one help, then mistakes wouldn't happen. Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better. Seem to be having lots of problems with the two systems together quick books and commusoft.

PROS

Customer data base, quick to find out what you have done at a property,

CONS

need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using

Vendor Response

Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system. We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details. I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email support@commusoft.co.uk who will be happy to help. As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We¿ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you.

Replied December 2016

Christopher

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2024

commusoft User

good, i have email response which is replied back very quickly

PROS

does everything i need it to do to run ny business

CONS

not much really, sometimes i just have to remember to update the app to get thi gs back up and running

Luke

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Fantastic Service Management Software

10/10

PROS

I like how easy it is to use and how quickly my team adapted to using it. Fantastic customer support.

CONS

Some options are rigid and it would be good if I could turn certain things on and off for individual customers.

Reason for choosing Commusoft

I felt Commusoft looked most user friendly.

Georgia

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Changed our business for the better!

PROS

The diary and maps, work address feature are my favourite features. I love that this JMS is streamlined for planned and reactive maintenance companies like ourselves, particularly working in conjunction with estate agents.

CONS

My accounting software sometimes rejects CIS invoices with domestic reverse vat charge, that is our only flaw.

Aaron

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2023

Good software system

Good system very little downtime or breaks in service

PROS

Fairly easy to use with handy support feature

CONS

Sometimes feel support doesn't really answer the question you're asking. Can be a bit complicated to use and lots of features are unused. Have to fit how we work to software system not it work around us

Kelly

Utilities, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Great product

PROS

Easy to use, simplifies processes, allows us to communicate well with the customer easily and keep them in the loop and for the engineer to keep us informed of the jobs quickly and efficiently.

CONS

Nothing - I have no issues - product is easy to use

Ellen

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Great Software

Overall fantastic experience, especially the help team

PROS

User friendly Reduces admin times Reports and functions to summarise with ease

CONS

Would be great to personalise it further to your specific needs

Zac

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed January 2024

Great package!

PROS

Ease of use by all users, able to plan works and invoices easily.

CONS

Minor issues but probably down to personal preferences rather than any specific issue

Michael

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

The best CRM for plumbing and heating engineers

I have used Commusoft for 8 years. Very few problems. Their support ticket system works very well. Our customers are impressed with the detailed job reports, record keeping, invoices, service reminders and automated communications. I am not the most organised person so without this I would be lost. We have records of every visit, quote, invoice and part fitted for every customer over the last 8 years. It takes time to use but it’s worth it.

PROS

Detail of record keeping such as appliance, stop cock and gas meter location. Integrates with Xero very well for invoices, debtors etc. Detailed reporting for sales, profit and engineer performance. Sending service reminders and booking confirmations by SMS or email. Let’s customer know when the engineer is on their way. Uploading images and files to the job. Adding and saving parts to the job. Digital safety certificates, service/commissioning records, job reports, invoices and statements. Engineer job questions when they arrive or leave. For example “what parts did you use, have you put a sticker on the boiler”.

CONS

It is not the quickest to use but it is continually improved so I am sure they will make it more efficient to use.

Reason for choosing Commusoft

Commusoft had the most features and seemed the company seemed to be the most dedicated and professional.

Georgina

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Fantastic Software! Amazing Support!

Our experience with Commusoft has been first class in all aspects including the informative and comprehensive documents provided to help with the migration to the new version and the brilliant software. I wouldn't hesitate to recommend Commusoft to anyone looking for a fantastic, easy to use system with plenty of functionality!

PROS

We have recently upgraded to the most recent version of Commusoft and absolutely love it! The software is very user friendly for both office staff and engineers. There is a lot more functionality within the new version which makes everything much easier and quicker. We were a bit apprehensive about making the leap to the new version however the support we have received in both the pre and post migration calls and the training calls has been absolutely fantastic and we couldn't have wished for more!

CONS

There is nothing about the new version of commusoft that we don't like and we can't wait to keep discovering all the new features and learning how to get the best from the software (all of which is provided by the amazing support team).

Karen

Construction, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Job Management Software

Saves us time which obviously saves money Customer communication with regard to jobs/diaries is more up to date Easy to use app Great training

PROS

After extensive research into various job management software we found that a lot of software which looked good on the surface was actually only good for basic functions and once you started looking more in depth it became clear that they were built for smaller business with only a couple of staff. Commusoft was very different, yes it looks good on the surface and does the basic functions BUT more importantly it also has much more in depth and comprehensive performance in the background. It enables diaries to be updated easily and quickly with full details, it enables text/email messages to both engineers and customers. The customer intergrations from Xero worked smoothly and the link works well. We now also use it for tracking vehicles and it has saved us money from the seperate tracking software we used to use. With any software there are also things that we would like improved and any comments and improvements suggested are email in and the staff behind the scenes as such seem to welcome these and put them in the mix for potential updates in the future.

CONS

The next package up is more expensive BUT does allow for auto input of suppliers invoices, we would like an option of having this available for office staff without increasing the monthly price for engineers who only have app access and engineer capabilities on the app so never use some of the brilliant features of the software.

John

Mechanical or Industrial Engineering, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Commusoft review

We really like it. We couldn't be without it now.

PROS

We have been using Commusoft (paperless plan) for over 4 years now and we could not work without it I like the fact that it can easily scale with our business and the ongoing feature releases and development shows how much is reinvested into making it great, and they're all included!

CONS

Not a downside but feature updates are quite frequent and sometimes it's difficult to keep on top of the new releases..Set aside a couple of hours a month to review what's the new features are have and how they can improve yours and the customers experience. Like sharpening the saw really.

Reason for choosing Commusoft

Other products looked cheaper on the surface but charged extra for every extra module and integration so they worked out a lot more after the bolt ons

Reasons for switching to Commusoft

At the time we were struggling to get support..

Paul

Electrical/Electronic Manufacturing, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Great software product

Being a small business we ran with manual records before finding Commusoft. It's become an essential time saving customer management tool.

PROS

The software is user friendly . It makes managing the process from enquiry to invoice and payment very easy. It helps us provide great customer service which is really important. Reporting features help with general business management. There are areas of the software that we aren't using fully and are looking forward to getting these set up to further support our business. The support team are quick to review and help us resolve any problems, despite being by email only. Other companies could take a leaf out of their book.

CONS

Can't see any cons with the software or support. Slightly frustrating to run out of space, but that is being resolved.

Amy

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

G Jassal Review

We love working with Commusoft! The staff are amazing and provide great support for anything big or small that you need help with. The system is incredibly easy to use and there is a great knowledge database for anything you need.

PROS

As a small team Commusoft makes it easier for us to communicate between users and engineers. We love the ease of the system and how there is a knowledge database to answer any questions. The staff are always lovely and provide excellent service with any questions we have.

CONS

We provide quotations for our clients and would love to have the feature of a dropdown for additional options with our estimate templates, as at the moment we are copying and pasting the information.

Jill

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Brilliant Plumbing & Heating Software

We have used Commusoft for almost six years now. I think since we have made the change we have realised the value of the software and how much it helps us be in control of our business.

PROS

I like how the software can be accessed via any computer at any time of day. I also like the fact that you can pull various reports, to see what invoices are due, which jobs need invoiced so you know what still needs to be done. We also integrate with Xero which works very well.

CONS

I suppose the cost factor is something to consider. Although it's a very valuable software, some items or upgrades can work out expensive overall. But I do feel we would be lost without it.

Reason for choosing Commusoft

N/A

James

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2019

Part of the team

Allows us to track engineers progress throughout the day, provide customers with professional estimates and allows them to be accepted online. The telephone support is very helpfully and a requirement for us but not available on the basic package.

PROS

Being able to look back over completed jobs, and see who attended what they did, how long it took. Sending estimates, test certificates, invoices direct from one system to have all in on place Storing photos before and after works have been completed for future records

CONS

Hard to get the required reports from the software, eg value of estimate won by which estimators

Calvin

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Software our Company couldn't be without

A Fantastic piece of Software that our Company has been using for 5 years and wouldn't be without!

PROS

Commusoft is loved by all its users from the Office team to the Engineers it is simple and easy to use. The history and notes section saves our Engineers allot of time, and monitoring the diary is very easy. The fact that it can be linked to our accounting package has been an added bonus too!

CONS

Regarding Notifications it only deletes for one person not everybody who was assigned which makes the process longer when clearing your own Notifications.

James

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Upgarde your buisness

Commusoft has changed how my heating and plumbing business runs and stores information. It has allowed the business to take the next step. I have recommended commusoft to many people as it will help any size company, from a one-man band to a large company. Could not recommend it enough.

PROS

The diary service with keeping all information bout past jobs in one place.

CONS

I wish there was more accessible information available on the app or able to change information on the app better.

Reason for choosing Commusoft

The extensive availability of the multiple parts of the system.

Suzanne

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2021

Small business game changer

PROS

We have used Commusoft for over 10 years now and it has changed the way we work. Job records for all our clients helps our engineers with technical history when they are on site; helps the office team manage estimating, invoicing and reporting; which ultimately benefits our clients.

CONS

It doesn't always do what you need it to do but you have a direct route to raise issues and requests for software changes but they do not always happen quickly.

Greg

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Electricians

I can say the overall use of this is fantastic and have and would always recommend the software.

PROS

1 - All jobs sent to our electricians. 2 - No lost paperwork. 3 - Pictures of all jobs. 4 - Easy to use

CONS

I do not have many cons about this other than. If you have more than one person with the same name and you have a lot of people, you can not see the second name fully when adding jobs. You can not bulk delete notifications do if you have a big build up. You can not use this feature.

Anthony

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Plumbing & Heating Software Review

We have been using Commusoft for around 5 years. I would recommend this software without hesitation, the impact this platform has is instant. My only regret is that I didn't implement it sooner.

PROS

The diary system on this software is second to none. From booking, attending and completing a job report there really is no other software currently on the market that can tick all the boxes for us.

CONS

A phone integration mod would be a great addition to this software.

Lynn

Construction, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Clever & time saving software

Excellent and friendly staff and very helpful

PROS

Very easy to adapt to - lots of things it can do but equally if you don't need or want the extra functionality then you don't need to use it - keeps things simple! Game Changer

CONS

There are still lots of things i need to adapt or personalised and being a techno phobe can be daunting - and now getting the time to do it whislt using it (but thats really down to me and my time management)

Reason for choosing Commusoft

Easy of use and helpful and we got a very informative demo - also ticked most of our boxes especially industry certificates

Richard

Construction, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2020

good product

is a good service

PROS

we love the way everything is integrated and all under one roof

CONS

unless the higher package is purchased then there is no telephone support but they are very good at emailing replies

Reasons for switching to Commusoft

we wanted everything under one roof

Showing 1 - 25 of 196 Reviews