Coupa Cloud Spend Management combines deep knowledge of e-procurement and expense management with a cutting-edge cloud computing architecture to help businesses spend smarter and save more. It brings industry leading innovations in intelligent expense report auditing, real-time benchmarking and Internet crowd sourcing to companies looking for a simple, intuitive, cost-effective spend management solution.
Coupa procurement software can be configured for a number of industries, including apparel, biotechnology, food & beverage and pharmaceuticals.
Coupa helps businesses stay within budget with its Executive Dashboards and Alerts, which provide real-time updates and actionable intelligence to control spending. Its intelligent audit scoring reviews those reports most likely to be in risk of fraudulent activity or out of compliance. Coupa simplifies the procure-to-pay process and also actively encourages all employees to contribute to cost-saving initiatives.
It has some really great features to make life easier. Its iRequest function lets users search the Internet for great deals, then automatically add the best-priced item to requisition with the click of a button. It also integrates with Google Maps, so that employees can enter their start point and destination and Coupa uses the company's standard rate to determine the amount to be reimbursed. It also has a great tool, real-time Benchmarking, in which businesses can instantly quantify savings generated and benchmark that performance against eighteen market-specific indicators.
For companies looking for a web-based e-procurement and expense management solution that is simple, customizable and budget-friendly, Coupa software provides innovative features and solid functionality.
Dawn from Aspire Public Schools
Employees number: 1,001-5,000 employees
We have used Coupa Accounting for a number of years, and just purchased Coupa Expense. Really excited about:
- Mileage capture (save a lot of time)
- Receipt parsing (e.g. we don't have to type in expenses--line items pulled from the receipt)
- Mobile submission of expenses
- Embedding tutorial videos for new users directly into the interface
- Level of partnership and support to implement successfully
Too soon to tell, as we have not yet gone live. Based on our previous experience with Coupa AP and our current experience thus far, I have high expectations for the project.
Andrew from Vivint
Specialty: High Technology
Employees number: 5,001-10,000 employees
It makes it so easy to get approvals and keep track of our current contractors. The value in time saved is more than enough to justify switching over to Coupa. Having a user oriented platform just makes the system work much quicker than it did with our previous platform.
Implementation can take some extra hours, and sometimes customer service tickets require a lot more explanation and follow up than I wanted to invest.
Laxmikanth from VIAVI Solutions
Employees number: 1,001-5,000 employees
Please do proper due deligence and do not rely on sales pitch. The only reason i am writing this review is to save others because i do not want anyone else to go through the pain we have been through.
My recommendation - Do not bother looking at Coupa. Look for other options
Honestly, except the user interface which is common on most expense applications there is nothing much to offer.
Does not support entire credit card transaction feed
Application is rigid and does not offer any flexibility.
They over promised when selling and under delivered
Customer support is bad
Breann from South Metro Fire Rescue
Specialty: Government Agencies
Employees number: 201-500 employees
I love the wallet feature used to attach receipts to purchases, and the app makes approving expense reports so easy!
As with any new product, the setup and end user training can be very time consuming. I also dislike the per-diem function and hope to see improvements with the functionality.
Marsha from JR Watkins Corporation
Specialty: Consumer Packaged Goods
Employees number: 201-500 employees
Our company was stuck in an antiquated paper-based system of tracking indirect spend. Originally it was fine, as managers were able to keep up with their approving responsibilities. As time went on and the company grew, managers backed off of this responsibility and invoices were coming in without any purchase orders, let alone signed ones. Time for a change. I researched many indirect spend, procure-to-pay software systems until we decided on Coupa. We are very happy with the program. Not only does it put the responsibilities back on the requestors and the approvers, we have opened up more time for our Accounts Payable Clerk to handle other meaningful tasks.
Ease of use; supplier portal
Currently the phone application does not allow a user to create a requisition
The software is perfect for small to medium sized companies. The features of this software are very user friendly and the functionality is easy to understand. With that said, it is a relatively simple software with not tons of bells and whistles that a larger company may be more interested in (i.e. electronically able to "read" an outside invoice)
It is easy to learn and use! The process for updating and communicating about various transactions is so much simpler than it used to be. It's saved us time by keeping communication between our users and approvers streamlined. The fact that I can just hit "reply" to an email asking me to adjust some coding on a receipt has kept me from digging around in my company directory, figuring out who to call with a question, and getting redirected often. So much faster.
It can be a little slow to load and the mobile version has often had issues uploading receipt images or giving me access to all the coding breakdowns I need.
Samantha from G&T Enterprises
It is easy to search for previously entered invoices using our invoice number. It shows the status of an invoice
If an invoice is disputed, it is hard to delete it. We have also submitted invoices for approval and the approver never received.
Brook from Meritage Midstream Services
Employees number: 201-500 employees
Being able to Purchase and pay out of one system. Instead of using two systems that don't talk to each other.
The Customer Support has been wonderful so far. They always get answers right back to you and walk us through suggested options to try. Every time we have any kind of question they know the answer right away. There is never a wait time.
It hasn't been the most intuitive. Hence, why we use the Customer Support so often. I wish it was a little more user friendly.
Effectively reduces cost, better operational efficiencies and better end user experience
The tool is meant to give a very good experience to end users. All the out of box functions are designed with high quality UI standards which will reduce the learning curve for end users. IT team don't have to spend hours to explain the features and functions as the terminologies and configurations are quite intuitive. Finally so much comes out of box if planned well and ahead of time a lot of customization requirement can be avoided. The T&E module is really liked by a lot of top tier business users.
The integration capability is not up to the mark. When it comes to customize a lot of road blocks can be faced but it seems the Product team is actively looking in to some of them and with every release they are making some advancement in this direction. There are some weird limitation on few types of reporting capabilities which I think should be there.
The Simplicity of entering items to be approved. The different areas are very self explanatory and it is easy to navigate through.
Repetitiveness of entering information or submitting something. After entering all the information on one page it makes you re-approve on the next page. When adding another line to the items in cart, it makes you completely re-enter all information which is frustrating when the items are linked but may just be different in price.
Lesha from Celebration Church
Coupa is easy to navigate and to understand. I can easily request payment be made for something, upload the invoice, IDT (Internal Department Transfer) specific items that our department needs, the list goes on and we have it setup with the vendors that we use to go directly to their page and once we've selected the items we would like to purchase it will send the checkout back to Coupa for approval and purchasing!
Honestly, I don't have anything bad to say about Coupa. There was only one one time that we couldn't figure out why a PO# wasn't reflecting right and we kept getting emails about a PO# that was denied but it wasn't. Maybe a weird glitch once?
Jessica from Celebration Church
That i can use the punchouts to directly order rom stores that link to it. It makes it way easier and takes away other steps for me
It's hard to search, right now i can't search to find items i have approved other than the administrator.
shetal from MS Corp
mobile app, automatic mileage calculations, streamlined approvals, inbuilt analytics
Coupa makes reimbersement of employee expenses a breeze. Credit card Transactions can be automatically loaded.Coupa expenses Mobile app comes with voice capture capability. The expenses approval workflows are streamlined. Expenses policies can be changed easily. Based on the expenses history and other industry data, coupa flags each expense on a frugal meter thus encouraging employee to spend less.
Coupa needs to be integrated with ERP for accounting and payments. Sometimes this is a pain as there can be integration issues.
Modern and simple platform that blows most competition out of the water. Frequent releases and a good portal for customer suggestions and knowledge forums. Handles complex workflows and hierarchies relatively well.
Their "super" search bar is terrible. Like, the worst search bar I've ever used. No matter how well we tagged items, it would never find them. It was basically useless. Thankfully our users primarily use punch-out catalog. They also don't support IF/THEN statements in much of the platform. That makes certain workflows impossible or extremely tedious.
siva from Computer Networking
With Coupa invoicing, your Account payables can handle less paper, reduce errors and decrease the invoice processing times drastically.With Coupa Invoicing, electronic invoices flow into the system from the suppliers, are automatically matched to a PO or contract (two-way or three-way matching), channeled for approval, and then routed for payment. The entire automated invoicing process is electronic for 100% accuracy. With Coupa invoicing one can Strengthen supplier relationships, use resources more effectively, capture early payment discounts, increase compliance, and reduce business risk. Suppliers will love Coupa, because they can monitor the status of their invoice online via a self service portal. There are multiple ways invoices will be processed in Coupa invoicing Viz via supplier portal, Emailed invoices to Accounts Payables etc. Coupa invoicing has automated invoice matching and tolerances capability, supplier actionable notifications, mobile friendly app.
Coupa cannot handle accounting. It needs to be integrated with an accounting software or Enterprise Resource Planning tool.
siva from BJCS / Computer Networking
Spend analysis, self service procurement, touchless purchase orders etc
Coupa is the next generation state of the art procurement software. Coupa can be easily integrated with most Enterprise Resource Planning packages available in the market. Coupa provides ready to use Application Program Interfaces (API) to integrate with various ERP packages.
Coupa provides robust spend management tools. We could control and analyze our spend. The user experience is great. Most end users will appreciate the application.
Coupa procurement does not include Procurement Analytics. You need an additional license for the Coupa procurement analytics. Coupa cannot handle accounting part, hence you must integrate with other Accounting tools or ERP.
John from Roland Park Day School
Modern look and feel. Constantly updating the product. Lots of functionality related to end-to-end procurement. Some promising features in the upcoming road map.
Rigid rules and hierarchy structure. No conditional logic support. Vendor overpromises, underdelivers. Universal search bar is terrible.
The software allowed for some additional options in our expense reporting policy and for a reduction in training costs
The software is easy to use and very intuitive. There is minimal training needed and fields are very clear. The computer based login ties into the mobile receipt capture with no issues and corporate card transactions prepopulate expense reports.
There is no way to decline an individual piece of the expense report. The expectation for the user to understand the full reimbursement policy of the company may be to high. There is no built in calculation to reduce a reimbursement by type selected.
Leilani from Cylance Inc.
Employees number: 501-1,000 employees
easy to submit for invoicing
Once trained, it is pretty easy to use. The software is user-friendly and is personalized to each user. Easy to keep track of orders. I also like how you can communicate with other internal users.
There are a lot of email notifications that are sent out, which can sometimes cause confusion. Also, it can be organized a better way so it can be easier to navigate.
Valerie from Five9
Employees number: 1,001-5,000 employees
I find Coupa to be very easy and straightforward. I do find that I have difficulty editing when I need to go back. It seems I have to delete the entire Coupa that I submit when I need to make a change, and end up starting from scratch.
It is quick and easy to use.
I find that it is difficult to make edits to the coupas after I have submitted them. I also think that the feature to alert the people who need to approve the Coupa, is lacking. Even if I put a date that I need the Coupa by, I feel like it doesn't register enough with the people who need to approve it. Maybe have some reminders?
bobby from isdc
great tool for corporate purchasing. helping keep expenses down and optimizing supply chain. love it.
Scott from Sprouts Farmers Market
Easily one of the most user friendly P2P systems on the market. If you're looking for high adoption rates from your user group, this is the tool for you. The platform is highly, yet easily configurable regardless of the industry you're in (Grocery Retail for me). Majority of the configuration is done through CSV files by the on-site Admin so there's little downtime in waiting for your off-site service provider to add items, build vendors, perform system maintenance. Con is that you need a stable ERP to really take advantage of all of the functions.
I have been using Tripscanner for some time and have found it extremely easy to use, the reports are very easy to understand and have very relevant information. It took me almost no time to get set up and start using the service. It is a great value, as the price is very low, yet it gives you very valuable information and it can also save you money on hotels, car rentals.
TripScanner is perfect for small businesses that don't have the bargaining power to negotiate deals with corporate travel providers. Now, my employees can book their flights and hotels from practically any website and TripScanner makes sure that all their trips are within the company policy.
Easy to use
TripScanner has been an excellent way for me to help manage my company's travel expenses and policies. I've been using TripScanner for a few months and am impressed by the comprehensive reporting and ease of use. I previously had some issues with high travel costs caused by employees not adhering to our policies, but now I receive real time alerts if they go out of policy and can correct the situation immediately. Also with the Low-Price Scanner feature we have been able to spot deals and save money on hotels.
Quick and easy to setup. Real time reporting. Very easy for my employees to use.