Coupa
About Coupa

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Most Helpful Reviews for Coupa
1 - 5 of 86 Reviews
Hossain Md
Verified reviewer
Telecommunications, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Coupa - The Expense Manager for your business
Coupa Expense has been a great software for our company to manage the spent smartly with a full proof apprval process. It has brought more transparency and accountability among the team members. As an organisation, we really appreciate this platform and would like to suggest others to use this application in their business.
PROSCoupa Expense is easy to use. The following features are most amazing to me - 1. Requisition and PO management. 2. Approval DoA/flow chart is very easy to assign. 3. Reimbursement process is simple. 4. Multiple currency is available. 5. Full spent analysis report feature.
CONSCoupa Expense is one of the best expense management softwares and I personally do not see any improvement area for this software.
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed May 2019
Bolt-On to NetSuite
Our business added it as a bolt-on to NetSuite, and a large selling point was the Sourcing package. Even though we cannot use the Sourcing module as it is, it has benefits of keeping the invoices and POs tied together and integrates well with NetSuite
PROSThe mobile app is very convenient for our PMs in the field that need to review and approve POs and invoices remotely
CONSthe Sourcing module is far to restrictive and cumbersome - it makes it harder for our vendors to submit quotes and there is now way for them to add options/alternatives to what we have asked them to quote
Whitney
Biotechnology, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed May 2023
Horrible product with worse support
Below is part of a transcrpt with Support from last week:Support: Hello! I'm {NAME}, how may I be of assistance today? Me: Well first of [all] the last chat person just HUNG UP ON ME [via chat] because I was letting him know (respectfully) I was not pleased that I can't get phone support...I would like to speak to a manager please...I've been dealing with a problems since yesterday and this is now my 4th chat.Support: Do you want to get connected to the previous person? Me: No. He hung up on me...I would like to speak with a supervisor Support: Sorry for the inconvenience. Me: Yes inconvenience. Also rude. Also, your system is frustrating...I would like to speak with a supervisorSupport: Sorry, but there is no call support available. Can you please elaborate the issue in detail? Me: Well...so far all of the "help" via chat has not been helpful. What do you propose? I am frustrated because I have been over this MULTIPLE TIMES via chat Support: Sorry for the inconvenience. Me: Don't say that again, please. I don't believe it Support: Can you please elaborate the issue in detail? Me: One more time then....After 90 mins and three attempts to get rid of me, I finally had an answer - a very simple (yet non-obvious) "click here and add this" resolution.
PROSI really don't like anything about Coupa. I am not a direct customer - I am a supplier who has had to interact with my customer's system infrequently over the years.
CONSI find Coupa to be a poorly designed product, difficult to use, lacking many basic features, and which adds layers of complexity to minor workflows. But their Support is worse - no phone access, no escalation path - only a chat box where they repeatedly misunderstand questions and then request screenshots.
Hicham
Outsourcing/Offshoring, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Coupa experience
Positive experience
PROSThe quick response and also gathering remarks from validators to adjust things if needed
CONSSometimes we need to add more details to give full view for approval process
Reasons for switching to Coupa
To normalize the purchasing process
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed October 2022
Coupa
Overall experience is positive considering the time it saves and power it gives to its users .
PROSCoupa speed is excellent and its is easy to use, whenever nee features are launched they are also easy to deploy and integration was smooth
CONSSometimes it hangs and does not respond but it happens rarely