--- title: "Coupa Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Coupa. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Coupa is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/coupa-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Purchasing Software](https://www.softwareadvice.com/scm/purchase-order-comparison/) / [Coupa](https://www.softwareadvice.com/accounting/coupa-profile/) / Coupa Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/coupa-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/coupa-profile/alternatives/) # Coupa User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 134 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 3.8/5 - Value for money: 3.8/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 57 reviews (43%) - 4 stars: 50 reviews (37%) - 3 stars: 11 reviews (8%) - 2 stars: 5 reviews (4%) - 1 star: 11 reviews (8%) ### Most mentioned pros - Instead of relying on separate tools for purchasing, invoicing, and expense management, everything is in one place, which is very convenient. - In concept the program benefits many of the suppliers when the end users (customers) cannot process invoices correctly and efficiently. - The best feature is the ability to take a picture of a receipt and it will automatically pull the date, location, price, etc and fill in the blanks which helps save time. ### Most mentioned cons - Sometimes there are slow load times or lag when working with large datasets, reports, or involving the invoicing. - the Coupa supplier portal was a difficult to navigate, which made us a lot of errors on the invoice processing from vendor end - Their customer service is generally poor due to the delays in response. ## Coupa customer reviews Showing reviews 1-25 of 134 (page 1). ### COUPA is a breeze! - Overall rating: 5/5 - Reviewer: Mai M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it has been a true asset and a helpful tool with very specific clients who are incredibly important to my small business! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I think the ease of use and how quickly I was able to implement it into my daily use! It became incredibly helpful and is now vital part of my invoicing! #### Cons I was nervous about learning the program and was worried about a learning curve! THANKFULLY, it was easy to learn and I was immediately able to adapt! NO CONS! --- ### Things to be aware of for new users - Overall rating: 5/5 - Reviewer: Garth S. - Verified reviewer: Yes - Industry: Media Production - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience has been fantastic! I am beginning to get reporting at a detailed level that I've never had, I enjoy the audit trails and Audit oversights #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super powerful package. We have a Procurement module, SIM (Supplier Information management), Sourcing, AI. This is an extremely powerful and well-orchestrated product. We had a very knowledgeable implementation team from Coupa which to really great job discovering on identifying what we needed due for the setup. We've been using this product now for about 4 months and now implementing a second affiliate company without much assistance from Coupa and it's going pretty well. #### Cons Beware that systems integration is much more complex than anyone tells you it is. Its been four months since go-live, And we are still having problems with integrating to oracle. Some may read this review think that this is a problem with the implementer, some of it may be. Specifically, we are struggling with the supplier integration and though we have weekly calls, we are still having problems. So just wanted to be aware we were made to believe that Integrating was done all the time and has never been a problem #### Reasons for choosing Coupa Coupa is more functional. It is the most expensive of the solutions we looked at, though it is much more flexible, easier to design and more user friendly #### Reasons for switching to Coupa SAP though there is a procurement module, it is extremely inadequate for business. The pricing is certainly there for SAP it's quite a bit less money than Coupa, I guess this is an example you get what you pay for --- ### Complicated tool - Overall rating: 3/5 - Reviewer: Ellie S. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not great! Overall it’s not a good ux and it’s complicated to use #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros I was glad to be able to submit my expenses and it was thorough #### Cons I found expense submitting to be really complicated and I often didn’t have all the info I needed --- ### Should be better - Overall rating: 5/5 - Reviewer: Fabio P. - Verified reviewer: Yes - Industry: Chemicals - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This platform should be better considering all the investment and is an expensive tool for companies, so you spend more time to do the right thing once. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It is a good platform to help companies to buy products and services. The idea is to faster the relation between companies (B2B). #### Cons It is not a friendly platform for the user, it is full os details and does not allows mistakes, I mean if you start a process with some information and you have to change it, you would take some time to do that. #### Reasons for choosing Coupa Due to a global usage, we need to customize and implementing a new features and Coupa showed that is more flexible. --- ### COUPA- A best enterprise tool - Overall rating: 5/5 - Reviewer: Krishna S. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Coupa is a business spend management system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The entire life cycle of a purchase from sourcing to payment will be handled within the Coupa platform. #### Cons Everything is cool with Coupa. The missing thing is AI, I think they will introduce it later to get the invoices correctly. --- ### Coupa drives some value on expense tracking - Overall rating: 4/5 - Reviewer: Pat D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Coupa is important for what we use it for, but it isn't the friendliest user interface and makes it hard to collaborate internally #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Coupa is a good spend tracking tool to collaborate with other portfolio companies to compare pricing #### Cons Coupa doesn't have the best user interface and isn't the easiest to use across the team, so others drive higher value --- ### Great expenses/payments software solution - Overall rating: 5/5 - Reviewer: David C. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive. It has made it very easy to arrange expenses and raise payments/POs for our central function without needing lengthy involvement or instruction with the Finance team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The interface is a lot clearer than a lot of other payment/expense software I've used, and the ability to differentiate access across users makes it easy as a one-size-fits all solution. #### Cons I've not had any negative experiences of Coupa and its usage. As a user, it would be helpful to have more thorough reporting functions on what I have been raising costs for and to see how this might look over a timeline, for example. --- ### Great tool for accounting - Overall rating: 4/5 - Reviewer: Triston C. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Coupa is a great management tool for purchase and order requests, it has saved 100s of man hours and streamlined the payment process #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like the most about Coupa is the access to previous orders and the ease of approving pending orders and requested orders. #### Cons Coupa can be slightly cumbersome for ordering from the odd one off purchase of items. Credit card purchases required an additional step. --- ### Learn it before you buy it - Overall rating: 4/5 - Reviewer: Shannel H. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Signing up was the easy part, the process to make an invoice is not easy. Would like to have assistance. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I use it for processing invoice and getting paid from vendors. There has not been any cost to me.... #### Cons Not very user friendly. Hard to navigate throughout the program. Hopefully customer service is helpful --- ### Robust program - industry leader for a reason - Overall rating: 4/5 - Reviewer: Jamon H. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Mainstream program that is widely adopted, many of our customers use Coupa. Industry leader. Robust and reliable system. #### Cons Invoice submission seems to require more clicks than should be necessary, could be more intuitive via machine learning. --- ### Easy to use for expense reporting - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Coupa for expense reporting makes the process much smoother. Submitting receipts is easy—especially with the mobile app—and I appreciate how quickly reports move through approvals. The interface is generally user-friendly. #### Cons While convenient, the app can be buggy or inconsistent—slow loading times, issues attaching receipts, or syncing problems. --- ### Coupa is the best - Overall rating: 5/5 - Reviewer: DONNA B. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered 10 out of 10 I highly recommend this program #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to use of all the programs I use I feel Coupa is the most user friendly #### Cons nothing really but if I have to pick something I guess it would be the two part authentification it is a pain but I know it is to protect my information --- ### Difficult to Use but Useful for Large Teams - Overall rating: 2/5 - Reviewer: Alexander Z. - Verified reviewer: Yes - Industry: Media Production - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. While the platform has powerful features, the complexity of the interface took a lot of time. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It allowed us to work with a large client, and was possible to use. It helps centralize purchase data. #### Cons Coupa was difficult to use. The interface is complex, and it took time to figure out how to click through many redundant pages. --- ### Too clunky and counter intuitive - Overall rating: 2/5 - Reviewer: Jill H. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have to use Coupa to bill one of my freelance clients as it's part if their payment system. I'm a writer and this feels like it was made for contractora. It's exceptionally clunky and difficult to use, and there seems to be no way to streamline it. It is honestly one of the many reasons I want to leave that client. It really wouldn't be so bad if they just labeled everything clearly, but I have to sit and hover over half of the menu icons to get the description to load so I have any idea what to do. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Functionality: 2/5 #### Pros It creates invoices and P.O.s effectively #### Cons The interface is so counter intuitive and clunky. It has multiple stacks of coins with no descriptions on there, you have to choose an address even when you only have one address listed. I constantly fijd myself searching around just trying to figure out what to do even though I do thebsame thing on the software every time. It's constantly pushing you to upgrade to the paid version. --- ### The best procurement systems with high quality service - Overall rating: 5/5 - Reviewer: Waleed K. - Verified reviewer: Yes - Industry: Construction - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Coupa enables you to identify new markets to market or buy products, as well as enables you to find the best prices and many good offers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Coupa is the greatest procurement solution I've seen so far. I like that it automatically links with numerous global sellers, ensuring flexible purchase order automation, invoice matching, and tracking. Simply enter into the sellers site to monitor the status of their purchase orders and invoices, and track their progress to final payment and customer receipt of monies. Coup also prepares new suppliers, so suppliers submit the necessary information for payment and integration into buyer systems. Coup has helped keep track of deals from start to finish by ensuring payment for sellers and meeting all delivery deadlines for both sides. Coup offers a fantastic user platform with a distinctive visual design and various filters to help you locate what you need quickly and effortlessly. #### Cons Not a lot of annoying things, you just need both sides of the transaction to be aware of how to download documents and work the platform as required, and this becomes easily possible with the completion of sufficient training on the correct use. --- ### Coupa Expense - You most trusted expense manager - Overall rating: 5/5 - Reviewer: Md M. - Verified reviewer: Yes - Industry: Chemicals - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a company, we have to practice more integrity and transparency in the day to day operations of the business. If it comes to financials, then Coupa Expense is the best option to manage this as it is totally automated and has to go through different approval processes. At NAC, we are happy with the performance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Coupa Expense is very easy to use with plenty of amazing features. The most attractive features are - supplier management, Purchase order raising, PO reimbursement, specific and customizable approval process, total spent analysis, total account payable status etc. #### Cons Coupa Expense is one of the updated expense management softwares and I do not find anything as improvement area for this application. --- ### Coupa Expense Software Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered I am happy with using Coupa expense #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The user interface is good and it allows real time tracking of your transactions. #### Cons The one downside i have is the lack to customize your view or dashboard. --- ### AR Invoicing - Overall rating: 3/5 - Reviewer: Julie S. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is mostly easy to use, but some features can be a little more complex and can cause use to be a little harder. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 3/5 #### Pros Being able to manage more than one vendor/customer within the system. #### Cons Not having a more updated Courier list for shipment tracking. We use TForce Freight and Old Dominion Freight frequently but they are not options on the drop down list. So, we get a lot of disputed invoices due to not having proof of delivery. --- ### B's thought on Coupa Expense - Overall rating: 4/5 - Reviewer: Bhavik B. - Verified reviewer: Yes - Industry: Food Production - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It is easy to use for day to day activities, featuring filters to save ample time kn searing activities. Keep records of all your data which opens endless opportunities of business optimization. #### Cons Multilevel approval stages are time consuming. Every action requires fully functioning user account, it would be great if we get tailored access to reduce costs --- ### Convenient - Overall rating: 5/5 - Reviewer: Alvina I. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All feature on this application is very useful and manageable #### Cons Nothing because its friendly user application --- ### Good Tool to Manage Purchase Orders - Overall rating: 5/5 - Reviewer: Shivam A. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been good. The vendor receives the purchase order once approved via email. Once the service has been received attaching the invoice and the closure procedure is easy as well. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have been using Coupa for 2+ years. Mainly use it to create Purchase Orders to vendors. Receive invoices from suppliers. The software has an inbuilt approval process to route Purchase Orders, vendor master service agreements. The software can be synced with Microsoft office which allows you to get notifications when a request is new your queue or the Purchase Order has been approved or denied. It also allows you to run queries to tabulate budgetary expenses and track historical expenditure. Creating a Purchase Requisition is fairly easy and straightforward. #### Cons Coupa is very useful and easy to navigate but requires training to become proficient in the application. Suggestion is to create job aids/ training procedures which can be used as a reference guideline whenever needed specially for personnel not using the application too often. --- ### Coupa review - Overall rating: 4/5 - Reviewer: Sunita R. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered I like the ease of raising purchase orders in Coupa. Purchasing is easy once you set it up, but the inital setup can be painful. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Ease of releasing purchase order and copying new ones from existing ones. #### Cons If you have to setup a new purchase order, looking through inventory for a company as large as ours is a nightmare. --- ### All purchases are placed through this system to deliver to accounting - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used weekly for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The Simplicity of entering items to be approved. The different areas are very self explanatory and it is easy to navigate through. #### Cons Repetitiveness of entering information or submitting something. After entering all the information on one page it makes you re-approve on the next page. When adding another line to the items in cart, it makes you completely re-enter all information which is frustrating when the items are linked but may just be different in price. --- ### Most modern platform with some downfalls - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Modern and simple platform that blows most competition out of the water. Frequent releases and a good portal for customer suggestions and knowledge forums. Handles complex workflows and hierarchies relatively well. #### Cons Their "super" search bar is terrible. Like, the worst search bar I've ever used. No matter how well we tagged items, it would never find them. It was basically useless. Thankfully our users primarily use punch-out catalog. They also don't support IF/THEN statements in much of the platform. That makes certain workflows impossible or extremely tedious. --- ### Review of Coupa Procurement - Overall rating: 4/5 - Reviewer: Joshua V. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've used Coupa for close to 5 years now. While the product provides a good value to it's primary functionality, the product lacks a level of polish to it. The navigation and processes to do specific steps feel clunky and not very smooth. I've looked for things only to ask Accounting where something is at because I simply can't find what I'm looking for. While overall an ok to good piece of software there are pieces of it that make it time consuming to use and because of that I only use it when I absolutely have to. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Pros of Coupa: - Allows process and systems to work through large purchases - Helps better keep track of the purchases needed for the company (whether they be large or small) - Ties the purchases to a PO for Accounting and Finance teams to keep track of. #### Cons Cons of Coupa: - The usability of the product isn't polished. You can't find a submitted request easily to see who has the next step in the approval process - It's difficult to search for created items in Coupa - You end up searching for large amounts of time to do things in the product you need to complete but are not quite sure where those things you need to do are at. ## More reviews [Next reviews](https://www.softwareadvice.com/accounting/coupa-profile/reviews/?page=2) --- Coupa Reviews, Pros and Cons - 2026 Software Advice