--- title: "Coupa Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Coupa. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Coupa is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/coupa-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Purchasing Software](https://www.softwareadvice.com/scm/purchase-order-comparison/) / [Coupa](https://www.softwareadvice.com/accounting/coupa-profile/) / Coupa Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/coupa-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/coupa-profile/alternatives/) # Coupa User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 134 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 3.8/5 - Value for money: 3.8/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 57 reviews (43%) - 4 stars: 50 reviews (37%) - 3 stars: 11 reviews (8%) - 2 stars: 5 reviews (4%) - 1 star: 11 reviews (8%) ### Most mentioned pros - Instead of relying on separate tools for purchasing, invoicing, and expense management, everything is in one place, which is very convenient. - In concept the program benefits many of the suppliers when the end users (customers) cannot process invoices correctly and efficiently. - The best feature is the ability to take a picture of a receipt and it will automatically pull the date, location, price, etc and fill in the blanks which helps save time. ### Most mentioned cons - Sometimes there are slow load times or lag when working with large datasets, reports, or involving the invoicing. - the Coupa supplier portal was a difficult to navigate, which made us a lot of errors on the invoice processing from vendor end - Their customer service is generally poor due to the delays in response. ## Coupa customer reviews Showing reviews 1-25 of 134 (page 1). ### COUPA is a breeze! - Overall rating: 5/5 - Reviewer: Mai M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it has been a true asset and a helpful tool with very specific clients who are incredibly important to my small business! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I think the ease of use and how quickly I was able to implement it into my daily use! It became incredibly helpful and is now vital part of my invoicing! #### Cons I was nervous about learning the program and was worried about a learning curve! THANKFULLY, it was easy to learn and I was immediately able to adapt! NO CONS! --- ### Things to be aware of for new users - Overall rating: 5/5 - Reviewer: Garth S. - Verified reviewer: Yes - Industry: Media Production - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience has been fantastic! I am beginning to get reporting at a detailed level that I've never had, I enjoy the audit trails and Audit oversights #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super powerful package. We have a Procurement module, SIM (Supplier Information management), Sourcing, AI. This is an extremely powerful and well-orchestrated product. We had a very knowledgeable implementation team from Coupa which to really great job discovering on identifying what we needed due for the setup. We've been using this product now for about 4 months and now implementing a second affiliate company without much assistance from Coupa and it's going pretty well. #### Cons Beware that systems integration is much more complex than anyone tells you it is. Its been four months since go-live, And we are still having problems with integrating to oracle. Some may read this review think that this is a problem with the implementer, some of it may be. Specifically, we are struggling with the supplier integration and though we have weekly calls, we are still having problems. So just wanted to be aware we were made to believe that Integrating was done all the time and has never been a problem #### Reasons for choosing Coupa Coupa is more functional. It is the most expensive of the solutions we looked at, though it is much more flexible, easier to design and more user friendly #### Reasons for switching to Coupa SAP though there is a procurement module, it is extremely inadequate for business. The pricing is certainly there for SAP it's quite a bit less money than Coupa, I guess this is an example you get what you pay for --- ### Complicated tool - Overall rating: 3/5 - Reviewer: Ellie S. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not great! Overall it’s not a good ux and it’s complicated to use #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros I was glad to be able to submit my expenses and it was thorough #### Cons I found expense submitting to be really complicated and I often didn’t have all the info I needed --- ### Should be better - Overall rating: 5/5 - Reviewer: Fabio P. - Verified reviewer: Yes - Industry: Chemicals - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This platform should be better considering all the investment and is an expensive tool for companies, so you spend more time to do the right thing once. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It is a good platform to help companies to buy products and services. The idea is to faster the relation between companies (B2B). #### Cons It is not a friendly platform for the user, it is full os details and does not allows mistakes, I mean if you start a process with some information and you have to change it, you would take some time to do that. #### Reasons for choosing Coupa Due to a global usage, we need to customize and implementing a new features and Coupa showed that is more flexible. --- ### Coupa EO - Overall rating: 4/5 - Reviewer: Eyüp Ö. - Verified reviewer: Yes - Industry: Financial Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered I can devote more time to other tasks because I create invoices more quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros They are very good at billing. I think the security systems are also good #### Cons It still has a lot of shortcomings in integration with some software. They need to fix these asap #### Reasons for choosing Coupa Because it can create invoices in an easier way. But I also use other software at the same time --- ### COUPA- A best enterprise tool - Overall rating: 5/5 - Reviewer: Krishna S. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Coupa is a business spend management system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The entire life cycle of a purchase from sourcing to payment will be handled within the Coupa platform. #### Cons Everything is cool with Coupa. The missing thing is AI, I think they will introduce it later to get the invoices correctly. --- ### Coupa drives some value on expense tracking - Overall rating: 4/5 - Reviewer: Pat D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Coupa is important for what we use it for, but it isn't the friendliest user interface and makes it hard to collaborate internally #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Coupa is a good spend tracking tool to collaborate with other portfolio companies to compare pricing #### Cons Coupa doesn't have the best user interface and isn't the easiest to use across the team, so others drive higher value --- ### Great tool for accounting - Overall rating: 4/5 - Reviewer: Triston C. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Coupa is a great management tool for purchase and order requests, it has saved 100s of man hours and streamlined the payment process #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like the most about Coupa is the access to previous orders and the ease of approving pending orders and requested orders. #### Cons Coupa can be slightly cumbersome for ordering from the odd one off purchase of items. Credit card purchases required an additional step. --- ### Learn it before you buy it - Overall rating: 4/5 - Reviewer: Shannel H. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Signing up was the easy part, the process to make an invoice is not easy. Would like to have assistance. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I use it for processing invoice and getting paid from vendors. There has not been any cost to me.... #### Cons Not very user friendly. Hard to navigate throughout the program. Hopefully customer service is helpful --- ### Great expenses/payments software solution - Overall rating: 5/5 - Reviewer: David C. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive. It has made it very easy to arrange expenses and raise payments/POs for our central function without needing lengthy involvement or instruction with the Finance team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The interface is a lot clearer than a lot of other payment/expense software I've used, and the ability to differentiate access across users makes it easy as a one-size-fits all solution. #### Cons I've not had any negative experiences of Coupa and its usage. As a user, it would be helpful to have more thorough reporting functions on what I have been raising costs for and to see how this might look over a timeline, for example. --- ### Good functioning product once you figure it out - Overall rating: 4/5 - Reviewer: Zachary H. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Relatively easy to use product, little difficulty using it once you get used to the features. We currently use it for tracking and submitting POs #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Cons A little cumbersome as stated getting used to the features. There is a lot to to Coupa and it can be a little difficult getting around at first --- ### Coupa is the best - Overall rating: 5/5 - Reviewer: DONNA B. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered 10 out of 10 I highly recommend this program #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to use of all the programs I use I feel Coupa is the most user friendly #### Cons nothing really but if I have to pick something I guess it would be the two part authentification it is a pain but I know it is to protect my information --- ### Efficient expensing tool - Overall rating: 5/5 - Reviewer: Haruki T. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best feature is the ability to take a picture of a receipt and it will automatically pull the date, location, price, etc and fill in the blanks which helps save time. You'll of course need to double-check it yourself but for the most part, it has been accurate. #### Cons I've had a few times where it gives me an error when I make a selection for the expense category even though it's an approved category but not sure if that's even on Coupa's end. --- ### Coupa is a one stop shop - Overall rating: 5/5 - Reviewer: Kim M. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used coupa to optimize my spending and supply needs for work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Coupa maintains all items in a easy to search and purchase items necessary for daily operations. #### Cons At this time there is not any cons that I have about Coupa. --- ### Coupa - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience is positive considering the time it saves and power it gives to its users . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Coupa speed is excellent and its is easy to use, whenever nee features are launched they are also easy to deploy and integration was smooth #### Cons Sometimes it hangs and does not respond but it happens rarely --- ### Coupa Expense Software Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered I am happy with using Coupa expense #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The user interface is good and it allows real time tracking of your transactions. #### Cons The one downside i have is the lack to customize your view or dashboard. --- ### End user's love but application team might face hurdles - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Product usage: Used weekly for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Effectively reduces cost, better operational efficiencies and better end user experience #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The tool is meant to give a very good experience to end users. All the out of box functions are designed with high quality UI standards which will reduce the learning curve for end users. IT team don't have to spend hours to explain the features and functions as the terminologies and configurations are quite intuitive. Finally so much comes out of box if planned well and ahead of time a lot of customization requirement can be avoided. The T&E module is really liked by a lot of top tier business users. #### Cons The integration capability is not up to the mark. When it comes to customize a lot of road blocks can be faced but it seems the Product team is actively looking in to some of them and with every release they are making some advancement in this direction. There are some weird limitation on few types of reporting capabilities which I think should be there. --- ### Revolutionizing Business Spend Management - Overall rating: 5/5 - Reviewer: Aleidy R. - Verified reviewer: Yes - Industry: Accounting - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Coupa excels in delivering a unified platform for procurement, invoicing, and expense management, making it easier for business to control and optimize their spending. Its user-friendly interface and cloud-based accessibility enhance user experience, allowing for efficient operation from any location. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It offers a complete suite of tools for procurement, invoicing and expenses, also its pretty easy to navigate, which helps in quick adoption by users. Additionally, since it is cloud-based, users can access from anywhere, ensuring flexibility and scalability. #### Cons It can be expensive for smaller business, also the initial set up and implementation can be time-consuming --- ### Coupa Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Translation and Localization - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Utilizing this product daily to send client invoices due for payment. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Its website is easy to navigate and upload invoices to. Support communication is a straight forward process as well. #### Cons It can be frustrating that the PO's need to be updated in order to process invoices. It is also frustrating that the system will not let you recall, void, or dispute an invoice that may have been uploaded incorrectly. It would be nice to be able to add changes even after an invoice has been submitted...even if that change was subject to client review. --- ### Very hard to create a profile. - Overall rating: 1/5 - Reviewer: Doina J. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered It is a nightmare to create a profile. There are a million questions and a lot of them irrelevant. It asks the same info for 4-5 times. I wasted a lot of my time to create a profile (1 hour). The customer service didn't help at all. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I don't know because I didn't use it. I only created a profile. #### Cons It asks information that is not relevant --- ### Coupa- The most advanced AI driven cloud invoice management system I have ever seen - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Online Media - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, its great for any tech start ups or high paced org who needs AI as the core of their strength. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros a. Excellent invoice management system supported by cloud computing b. Super sleek dashboard powered by user controlled/ customizations options c. AI is very powerful and learns from your patterns of working d. Unlimited space for all of your documents and bills e. Single sign in authentications through okta, super secure way of working #### Cons a. Pricing model is bit elevated from other other competitors however its worth b. Not very customization priendly c. API integration is not at 100%. It tends to have a broken path --- ### Coupa Review - Overall rating: 4/5 - Reviewer: Sean B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great software for the end user and supplies but not for the admins. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is very easy for the end user and supplier to submit invoices. Suppliers are able to track the invoice process and payments. Helps reduce the time spent communicating with suppliers. #### Cons Making changes are not easy. Adding custom fields and changing approval chains have not been easy to adjust. #### Reasons for switching to Coupa More functionality and cheaper. --- ### Coupa's e-Procurement Solution Helps Students in Need - Overall rating: 5/5 - Reviewer: Lynne F. - Product usage: Used unspecified for unspecified - Reviewed: July 2009 - Review source details: This review was submitted organically. No incentive was offered I highly recommend Coupa as an e-Procurement solution. Once you get the hang of it, it's really quite easy. And, once you do, your organization's work flow will be enhanced forever. The most amazing part is to be able to take immediate advantage of Coupa's incredible new features, such as iRequest. Coupa is not a static company, and they are constantly updating features. Coupa's team provides personalized service and lots of 'hand-holding'. They listen well to our needs. And, our students in need in the Washington, D.C. area are better served as a result Coupa has helped transformed us into a 21st century organization with streamlined operations that enable us to stretch our donor dollars and help more students in need. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Neediest Kids is a nonprofit organization that works with 8 area school systems in the Greater Washington, D.C. area. We provide emergency funds to these school systems to purchase the basics - new clothes, school supplies, medical or dental care, eye exams and glasses, and more - so students (K-12) can stay in school and thrive. Coupa's system has moved Neediest Kids from a traditional paper-based system of authorizations and receipts with school professionals spending their own time to shop for items for their students in need. We operate now through a web-based process of issuing POs that go directly to vendors with products shipped directly to school professionals. Thus, we have efficient purchasing, streamlined requests to vendors, real-time product and budget tracking, invoice reconciliation, and more. It's fast...it's internet fast! #### Cons There are always a few tweaks that could happen here and there, but we get 95% of what we need! --- ### Positive experience with processing expenses - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The software allowed for some additional options in our expense reporting policy and for a reduction in training costs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The software is easy to use and very intuitive. There is minimal training needed and fields are very clear. The computer based login ties into the mobile receipt capture with no issues and corporate card transactions prepopulate expense reports. #### Cons There is no way to decline an individual piece of the expense report. The expectation for the user to understand the full reimbursement policy of the company may be to high. There is no built in calculation to reduce a reimbursement by type selected. --- ### Great for Accounts Payable Team - Overall rating: 4/5 - Reviewer: Jessie W. - Verified reviewer: Yes - Industry: Philanthropy - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros This piece of software has streamlined so many of our organizations processes. It connects with personal purchasing cards as well as invoicing for vendors. #### Cons I wish this software had the ability to allow property managers to see their vendors invoices on a regular basis without having to pay extra for a user license. ## More reviews [Next reviews](https://www.softwareadvice.com/accounting/coupa-profile/reviews/?page=2) --- Coupa Reviews, Pros and Cons - 2026 Software Advice