DEAR Systems

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DEAR Systems

by Dear Systems

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About DEAR Systems

DEAR Systems is a cloud-based ERP solution for small to midsized retailers, wholesalers, manufacturers, and e-commerce operators. This comprehensive solution includes modules such as e-commerce, manufacturing, purchasing, sales, inventory management, and accounting. With this solution, businesses can use DEAR Inventory to create, plan, and track each phase of the purchasing process. The solution reminds users to reorder stocks in time to avoid a situation of stock-out. Businesses can see all purchase orders with specific reports for pending purchase orders and purchase cost analysis. The software records supplier-purchasing history along with product cost to help businesses make informed purchasing decisions. The manufacturing module tracks the cost of raw material...

DEAR Systems Pricing

Plans start from as little as $199 USD/month for 5 users Extra users: $50 USD/month

Starting price: 

$249.00 per month

Free trial: 

Available

Free version: 

Not Available

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DEAR Systems User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 225 reviews

Robert

IntegrationKings

Verified reviewer

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Reviewed April 2021

IntegrationKings review of Dear Systems

A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business.

Pros

The features we like most about Dear Systems and so do the clients we work with are: - Integrations around stock control and sales workflows with Woo Commerce and Shopify. - Complete bi-directional integration with Xero and QBooks Online. - Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system. - Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel.

Cons

The features we least like most about Dear Systems: - Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system. - Would like to see more integrations over time into the core platform overall as well.

Reasons for choosing DEAR Systems

Better integration overall in relation to the accounting workflows with Xero, plus a very good Partner network and team to work with internally.

Ben

Offally Good Food

Verified reviewer

Company size: 2-10 employees

Industry: Food & Beverages

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

4

Customer support

5

Functionality

5

Reviewed March 2021

What a relief

DEAR Systems is everything I wanted Unleashed and MRP Easy to be. Its flexible to use, has ongoing gold standard support at no extra cost, has a great looking interface and has very customisable membership extras. I clearly cant talk more highly about DEAR and its because I had such a lousy time with the others.

Pros

Best support I have ever had with any business software. The live chat is full of highly experienced operators who respond very quickly to get you back on track. Very fast and easy to understand onboarding. Much less help needed than others. The video tutorials are excellent. The interface is modern looking. The process from CO to MO is visual and easy to follow. The Automation option is worth every dollar.

Cons

Not enough Business intelligence information. Not enough visual information in reporting like graphs and tables. There is a taste of it in the dashboard but thats the extent of it. B2B Portal needs the option to pick what products certain groups of stores get to see vs others.

Stefan

Beetroot Inc

Verified reviewer

Company size: 2-10 employees

Industry: Furniture

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

3

Customer support

5

Functionality

5

Reviewed May 2021

Dear systems awesome

Fantastic. Best inventory system ever.

Pros

Very easy to use sales,purchase. Integration with woocommerce and xero fantastic. Good manufacturing options.

Cons

Would like the option to go with less users then the min of 5.

Reasons for choosing DEAR Systems

Cheaper then cin7 and has a pos option that unleashed lacked.

Cole

ProdataKey

Verified reviewer

Company size: 51-200 employees

Industry: Electrical/Electronic Manufacturing

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

3

Customer support

1

Functionality

2

Reviewed March 2020

Poor Experiences

I wish I had control over whether we switched to a new inventory management system, but all I can do is voice my displeasure and hope that change comes. As for anyone looking into it, it seems to me that DEAR has gotten mostly positive reviews. In my experience, I've had almost nothing positive to say about it. I sincerely hope that everyone will put in a little extra money for something more reliable and customer oriented so they, or those that they work with, will not have to deal with the frustrations our warehouse has gone through.

Pros

It seems that DEAR is cheaper than other options, and seems to have a wide variety of functionality -- at the very least, it has all the functionality that our company and our warehouse needs.

Cons

This product in particular has been so poor that I dedicated a lot of time to find places to review it. I started using DEAR 4 years ago when I picked up my job at this company. My company was small then, and DEAR had not been in use for very long when I got there. Speed has always been an issue, but it hasn't become a big issue until recently as we've become more dependent on inventory and getting things done in a timely manner. In addition to being slow, we experience almost daily shutdowns of the site where nothing can be accessed. Usually, these last anywhere from a few minutes to 30 minutes, but the other day it went down for over 2 hours! This was during our shipping time when we are entirely dependent on the system, although it should be noted that we are dependent on it for the majority of the working day anyways. We ended up staying late to compensate -- and it was a Friday. Support was not any help as they always provide empty reassurance that their 'team is working hard to improve and optimize the servers', and don't provide any kind of real fix. I could accept that if it noticeably improved over the years, but it hasn't. Clearly it's not enough of an issue for them to actually address. Overall, terrible software service and terrible customer service. If they excel at anything, it's making their website look pretty -- although I have my complaints about poor functionality of the website as well. TL;DR -- Would not recommend to my worst enemy

Response from DEAR Systems

Hello Cole, Thank you for your feedback. Over the last year, we have done a lot of change to improve the performance. To name a few; individual database for each customer, code restructuring, optimize the query, offloading some processing to different servers for quick execution and we also have a 24/7 team monitoring the system for any performance issues & addressing them before customers get affected. One of our Customer Success Managers has been trying to contact you. We want to give you personalized attention to help you resolve any difficulty you may be facing. Best Regards, DEAR Team.

Replied April 2020

Luke

Beat Food Group

Verified reviewer

Company size: 11-50 employees

Industry: Food & Beverages

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

4

Reviewed June 2019

Great Product, Great Price

DEAR does exactly what it says it does, its a no frills solution for a company with basic inventory needs. We moved to DEAR from MS Dynamics NAV due to the fact that Dynamics options were limitless and for a still small but growing business it was too feature heavy and navigating around to get to the parts we needed was tiresome. What I'd really like to see is a stronger roadmap now from Dear to ramp up their features, particularly reporting isn't great, its quite static and you can't build your own, so a report builder would be ideal or an integration with a BI service so that you can build reports elsewhere. Our particular bugbear is trying to track down stock by batch and location, the information is there but its not in the best format. However for the price you can't complain, dear is an easy to use product that serves a wide variety of needs.

Pros

Easy to use, value for money, cloud based, integrates with finance package, support is great.

Cons

Reporting functionality needs work, no ios app, light on more advanced features

Reasons for choosing DEAR Systems

Just fitted our needs better in terms of layout and usability. Personal perference, all the options we looked at were pretty much the same in terms of features. Cin7 is more expensive though and requires implementation and a fee for that.

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