DEAR Systems

DEAR Systems

4.30

(296)

What isDEAR Systems?

Price Starts from

$325.00 per month

DEAR Systems is best for:

Accounting
Best For All Business Sizes
Supports Multiple Platforms

The top things reviewers say:

Great value for money
Great ease of use
Great functionality
FrontRunner 2021
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

DEAR Systems is a cloud-based ERP solution for small to midsized retailers, wholesalers, manufacturers, and e-commerce operators. This comprehensive solution includes modules such as e-commerce, manufacturing, purchasing, sales, inventory management, and accounting. With this solution, businesses can use DEAR Inventory to create, plan, and track each phase of the purchasing process. The solution reminds users to reorder stocks in time to avo...

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How much doesDEAR Systems cost?

Price starts from $325.00 per month

$325/month - Standard Plan $445/month - Retailing Plan $525/month - Manufacturing Plan 14-day free trial

Free trial: available

Free version: unavailable

What training doesDEAR Systems offer?

DEAR Systems offers the following training options:
  • Live Online
  • Webinars
  • Documentation
  • Videos
DEAR Systems does not offer:
  • In Person

What features doesDEAR Systems offer?

Top DEAR Systems features and user ratings for each are:

Inventory Tracking

4.0

(12)
Tax Management

4.4

(5)
Forecasting

3.5

(4)
Multi-Channel Management

4.3

(3)
Order Fulfillment

4.3

(3)
Inventory Management

4.4

(38)
Inventory Control

4.4

(25)
Purchase Order Management

4.2

(29)
Order Management

4.4

(29)
Accounting
Item Management
Production Management
Recall Management
Recipe Management

What support doesDEAR Systems offer?

DEAR Systems offers the following support options:
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live Rep)
  • Chat

What deployment options doesDEAR Systems offer?

DEAR Systems offers the following deployment options:

Cloud, SaaS, Web-Based
Windows (Desktop)
Chromebook (Desktop)
iPhone (Mobile)
Mac (Desktop)
Linux (Desktop)
Android (Mobile)
iPad (Mobile)

DEAR Systems does not offer:

Windows (On-Premise)
Linux (On-Premise)

DEAR Systems Reviews

Overall Rating

4.30

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for DEAR Systems

1 - 5 of 293 Reviews

User Profile

Robert

Verified reviewer

2-10 employees

Information Technology and Services

More than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed April 2021

IntegrationKings review of Dear Systems

OVERALL RATING

5.0

EASE OF USE

4.0

VALUE FOR MONEY

4.0

CUSTOMER SUPPORT

4.0

FUNCTIONALITY

4.0

A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business.

PROS

The features we like most about Dear Systems and so do the clients we work with are: - Integrations around stock control and sales workflows with Woo Commerce and Shopify. - Complete bi-directional integration with Xero and QBooks Online. - Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system. - Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel.

CONS

The features we least like most about Dear Systems: - Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system. - Would like to see more integrations over time into the core platform overall as well.

Reason for choosing DEAR Systems

Better integration overall in relation to the accounting workflows with Xero, plus a very good Partner network and team to work with internally.

Reasons for switching to DEAR Systems

Wanted better integration overall with the accounting within the business and in some cases wanted to move away from their old clunky ERP platform that was running their business still from a server.

Heather

2-10 employees

Building Materials

Less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed February 2022

DEAR is Perfect for the Growing Business

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

I worked with [SENSITIVE CONTENT] in the OnBoarding team and he was awesome! My implementation took a VERY LONG time due to our business being so busy. He was so patient and would contact me every 3 weeks or so to see how things were progressing. He took so much time to go over the product with me and my coworkers multiple times. He answered MANY LONG emails from me with tons of questions. He was always pleasant, happy, so helpful, and in my opinion the greatest secret weapon that DEAR has!! Now that my implementation is complete (thanks to him) I feel like I have lost a friend. He has assured me that the Support team are just as awesome and helpful as he has been - but I don't believe anyone will ever be as amazing as [SENSITIVE CONTENT] was! Thanks [SENSITIVE CONTENT]!!

PROS

I LOVE the fact that I can invoice before receiving the inventory physically. We work with an overseas company and their business practice is to invoice once the product leaves their hands, however accepting their invoice made my inventory way off in QBO. So glad to be able to maintain what the true physical inventory is and not have to try to keep up with the travelling inventory too.

CONS

The feature I would like the least is the CRM. I was really hoping that it would work for our sales team and that they would be able to have access to the inventory information easily. However, the CRM lacked a lot of the capabilities that our sales managers were looking for to help with managing their teams.

Reasons for switching to DEAR Systems

The inventory system in QBO is terrible unless you have only in and out materials. It is not designed for multiple warehousing locations, multiple measurement systems, maintaining inventory after invoicing but prior to physical receipt, and just about everything else you need in a true inventory management system. We are using DEAR in conjunction with QBO but the QBO part is only for the accountant to use.

Magnus

11-50 employees

Wholesale

Less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed August 2022

Support sucks

OVERALL RATING

5.0

EASE OF USE

3.0

VALUE FOR MONEY

3.0

CUSTOMER SUPPORT

1.0

FUNCTIONALITY

5.0

The support is terrible. You keep getting links sent to you that takes you in circles. Would have been far more efficient to charge a fee and sort the problem out.

PROS

B2B integrates with the stock/accounting

CONS

The support is really inefficient. I contact support as I don’t have the tech capabilities to sort my issue out. Charge me a fee get it sorted and we all move on. No it takes me days to resolve an issue and hours waisted with support staff

Jeff

11-50 employees

Machinery

Less than 6 months

Review Source
This review was submitted organically. No incentive was offered

Reviewed September 2022

A lot of promises for things that don't actually work

OVERALL RATING

1.0

EASE OF USE

3.0

VALUE FOR MONEY

2.0

CUSTOMER SUPPORT

1.0

FUNCTIONALITY

1.0

The support is a complete joke. A bunch of remote people searching for answers on the fly in a knowledge base. They mentioned they have a lot of turnover, which is a recipe for disaster in any support division.

PROS

It's fine for managing inventory, but not much more useful than a spreadsheet

CONS

They promised Hubspot integration, and none of it works. It's a known issue, but they don't seem to know how to resolve it. And they have a strict no refund policy, so we were sold something that doesn't do what they say it will. Most companies give a refund for products that don't work as promised. Not DEAR

Reason for choosing DEAR Systems

Thought DEAR would scale and grow with our company, but their support is so horrible, I can't imagine counting on them as we grow and expect more from our systems

Reasons for switching to DEAR Systems

Thought DEAR could do more. It cannot unfortunately.

Bethany

2-10 employees

Textiles

Less than 6 months

Review Source
This review was submitted organically. No incentive was offered

Reviewed March 2022

Terrible customer service and techincal support!!!!!!!

OVERALL RATING

3.0

EASE OF USE

4.0

VALUE FOR MONEY

1.0

CUSTOMER SUPPORT

1.0

FUNCTIONALITY

2.0

DEAR Systems support takes 48+ hours to respond and they have no way to call for help. Only options are to create a support ticket that gets emailed and then requires me to wait days for a response. And then when I do get a response they can not help me with my actual problem!

PROS

Ease of use when entering orders and tracking inventory.

CONS

This software does not let me sync properly with QBO and creates duplicates Customers.

Vendor Response

Hello Bethany, Thank you for your feedback. We are continuously trying to improve the service we provide to our customers. The team tried multiple attempts to call you but each time the call went to Voicemail. After looking into this issue we found out that in the QuickBooks CDC service, it seems there are limitations from QBO side when passing information about deleted entities. We are looking at a workaround for this QBO limitation to help our customers. Please note, for quick support please reach out to us on WhatsApp Chat (+61 2 7208 7722 / +44 20 8434 3918 / +1 206 580 1769) or FaceBook Chat (https://m.me/DEARsystems), we are always here to help you. Regards, DEAR Team

Replied April 2022