DEAR Systems

DEAR Systems vs IconCMO

4.32

(292)

DEAR Systems has 292 reviews and a rating of 4.32 / 5 stars vs IconCMO which has 360 reviews and a rating of 4.45 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.32 / 5 (292)
4.45 / 5 (360)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
August 11, 2022
June 22, 2021
Pros/Cons
  • Pros

  • Some of the features I enjoy the most about Dear, is the ease of use, and how everything is simply laid out, and easy to understand.
  • Good value for money and with very powerful feature including Job cards, inventory added to the jobs, very good integration with Xero.
  • Cons

  • The one thing we have trouble with is that it seems to troubleshoot every few months and stops synching our orders which we only notice a few days later.
  • Many times they push out updates to the system which cause problems with operations and integrations.
  • Pros

  • It's very intuitive with a good layout, good screen prompts and useful online help. The reports I use (contribution statements, various other reports on contributions) are clear and flexible.
  • IconCMO is very thorough in its application but the best thing is their customer service. I have been a customer for about 6 years and over the years have reached out numerous times for help.
  • Cons

  • The only thing I dislike about this software is not being able to rewrite or reorganize some of the reports.
  • I've had trouble finding the search function to look up a journal entry, and I have trouble searching anonymous cash gifts.
Pricing Range
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FrontRunners

2021

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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