Dynamics 365

Dynamics 365

4.32

(4445)

What isDynamics 365?

Price Starts from

$50.00 per month

Dynamics 365 is best for:

Accounting
Best For All Business Sizes
Supports Multiple Platforms

The top things reviewers say:

Great value for money
Great ease of use
Great functionality
FrontRunner
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel & Word. The Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service...

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Microsoft Dynamics 365 business performance
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How much doesDynamics 365 cost?

Price starts from $50.00 per month

Customer Insights: From $1500 Per tenant/month Customer Voice: From $200 per tenant/month Sales Professional: $65 per user/month Sales Enter... read more

Free trial: available

Free version: unavailable

What training doesDynamics 365 offer?

Dynamics 365 offers the following training options:
  • Documentation
Dynamics 365 does not offer:
  • In Person
  • Live Online
  • Webinars
  • Videos

What features doesDynamics 365 offer?

Top Dynamics 365 features and user ratings for each are:

Reporting/Analytics

4.4

(76)
CRM

4.4

(100)
Task Management

4.5

(109)
Financial Management

4.5

(122)
Lead Management

4.4

(117)
Sales Pipeline Management

4.4

(75)
Billing & Invoicing

4.6

(90)
Document Management

4.4

(140)
Accounts Receivable

4.4

(176)
General Ledger

4.4

(87)
Contact Management

4.5

(231)
Collaboration Tools

4.5

(190)
Bank Reconciliation

4.4

(162)
Interaction Tracking

4.3

(84)

What support doesDynamics 365 offer?

Dynamics 365 offers the following support options:
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live Rep)
  • Chat

What deployment options doesDynamics 365 offer?

Dynamics 365 offers the following deployment options:

Cloud, SaaS, Web-Based
Windows (Desktop)
iPhone (Mobile)
Mac (Desktop)
Linux (Desktop)
Android (Mobile)
Windows (On-Premise)
Linux (On-Premise)

Dynamics 365 does not offer:

Chromebook (Desktop)
iPad (Mobile)

Dynamics 365 Reviews

Overall Rating

4.32

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for Dynamics 365

1 - 5 of 4,424 Reviews

Bernard

2 - 10 employees

More than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed April 2022

Excellent CRM solution for unique uses

OVERALL RATING

5
User Profile

Angela

Verified reviewer

1,001-5,000 employees

Information Technology and Services

Less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed August 2022

Are you a business user that loves data? Get Dynamics CRM!

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

At my previous organisation we used Dynamics 365 to create customer service tickets, capture leads and sales to create sales pipeline visuals, capture our suppliers and vendors with automated reminders. We used so many features, including using groups to control who see which section of CRM! So we could keep everyone on the same platform without giving them different URLs or different software!

PROS

The development process is easy to control and roll back whenever you want to. Moving new features from development to QA to PROD is a breeze with the wizard processes. Being able to develop each section on its own means you can make speedy differences for your teams quickly and effectively.

CONS

I was lucky enough to have SharePoint experience before I started using Dynamics CRM but the learning curve with the terminology specifically for Dynamics meant a lot of repetitive googling to ensure I wasn't about to break things during development.

Ibrahim

Verified reviewer

501-1,000 employees

Information Technology and Services

Less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed September 2022

Dynamics 365 - Software Review

OVERALL RATING

4.0

EASE OF USE

4.0

VALUE FOR MONEY

4.0

CUSTOMER SUPPORT

4.0

FUNCTIONALITY

3.0

My overall experience has been great with this tool, my company is totally on Dynamics 365 since the past 5 years and are not looking to change, we use this tool mostly for sales and for our sales force.

PROS

Favorite features of this tool include task assignment and task management, with a great user interface for customizable dashboards with reports running on your sales, cost to revenue margin analysis and billing/invoicing the clients. etc

CONS

A certain degree of training is required to navigate and utilize the tool to its full potential.

Reasons for switching to Dynamics 365

To integrate our sales force better with a CRM management tool.

Abraham

2-10 employees

Construction

Less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed September 2022

Hard to find its full potential

OVERALL RATING

3.0

EASE OF USE

3.0

VALUE FOR MONEY

2.0

FUNCTIONALITY

3.0

I use this CRM as my company requires me to work on it, but it hasn't helped me increase my sales

PROS

Easy to use as a basic CRM Relatively Clean interface

CONS

Its hard and non intuitive to find its full potential. As a basic CRM is ok, but Microsoft should do more to help you find other features of the CRM once you are already a user.

Kalen

2-10 employees

Sports

Less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed August 2022

Access documents and communicate from anywhere

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

PROS

This software was easily implemented and even easier to use. 2-step authorization is seamless. Also easy to convert google documents to Microsoft.

CONS

The training process to carry the knowledge of using this platform to other employees was strenuous but once staff were trained up we did not experience any issues.

Reason for choosing Dynamics 365

Better customer service, easier to roll-out and train staff