--- title: "Egencia Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Egencia. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Egencia is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/egencia-suite-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Travel Management Software](https://www.softwareadvice.com/travel-management/) / [Egencia](https://www.softwareadvice.com/accounting/egencia-suite-profile/) / Egencia Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/egencia-suite-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/egencia-suite-profile/alternatives/) # Egencia User Reviews ## Reviews summary - Overall rating: 3.8/5 - Total reviews: 56 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 3.6/5 - Value for money: 3.7/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 21 reviews (38%) - 4 stars: 17 reviews (30%) - 3 stars: 11 reviews (20%) - 2 stars: 2 reviews (4%) - 1 star: 5 reviews (9%) ### Most mentioned pros - The large inventory and smart technology allow me to find what I need quickly and with little need to search beyond the 1st page. - The interface is intuitive and the email alerts have been very helpful. - Overall as a frequent traveller myself, I liked it. ### Most mentioned cons - On several occasions when my co-workers and I have had delays or cancelations, we've been met with a cumbersome process and at times disengaged customer support representatives. - Not catered to high volume or executive travel. - I don't like how it is difficult to book round-trip flights with different outbound and inbound carriers; there are also some challenges I've had with their support team around late rescheduling of flights. ## Egencia customer reviews Showing reviews 1-25 of 56 (page 1). ### Best Flight Booking Software in my opinion - Overall rating: 5/5 - Reviewer: Coleman C. - Verified reviewer: Yes - Industry: Higher Education - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I really like the ease of using Egencia. I book flights for myself as well as other co-workers several times a year. You get a list of several flights with different airlines and you're able to make your selection with the time of day you want to travel. It's easy selecting your seat too. You can book your return flight with ease also. #### Cons I haven't found anything that I didn't like about Egencia and I've been using it for years. #### Vendor response Thank you Cynthia for taking the time to leave such a great review. We appreciate having you as a long term customer! Replied February 2019 --- ### Very user friendly tool with great reporting - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The software allows travelers to be self sufficient, have access to corporate negotiated rates, book travel within policy, have the flexibility to manage and view their trips. The app is very user friendly and alerts travelers to any issues that might arise regarding their trip. Egencia is integrated with Uber, Google Mpas and CityMapper ground transportation options. As a travel manager, the reporting functionality is great and the new analytics tools are very impressive. Review of scheduled and/or customized reports gives the ability to monitor and measure corporate travel policy, understand purchase trends and travel patterns to identify opportunities of savings to the company. Duty of care is forefront in the travel industry, and having all your travelers book their travel in one platform allows access to their whereabouts at your fingertips in case of emergency. Detailed invoices are provided for each trip for ease of expense report submission. Integration with our expense management company is highly valuable and time saving to our travelers for are road warriors. We have been very pleased with the Egencia platform and the professional account reps and travel agents. #### Cons When issues arise when you have to call the travel agency desk, there is sometimes a long wait time especially during bad weather. I think they could do a better job managing these occurrences. #### Vendor response Thank you so much for your positive review and constructive feedback! Brgds Nina Replied April 2018 --- ### Okay travel management - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The portal is easy to use, reporting is straightforward and it has good uptake among our users #### Cons We are currently being aggressively moved off of our credit facility. We broadly support Egencia's move in this direction but strongly object to the way it is being carried out - i.e. without much warning such that it interrupts critical business processes --- ### Egencia Is Like Having A Full Time Dedicated Travel Support Staff - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Overall, Extremely happy with Egencia, It takes a significant amount of leg work out of travel process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Egencia is a fantastic service. The tool itself really separates itself from other services in two ways. First, the tool is tightly interconnected with other tools/providers. The intergration with Outlook is seamless and the flow of information into reporting and expense tools makes that process very easy. Second, Egencia has world class customer service, in a situation where you need to have an issue resolved, their agents take ownership and quickly resolve the issues on your behalf. #### Cons The tool shines in the desktop environment but is somewhat limited through mobile. Improvements in that functionality would go along way. #### Vendor response We appreciate you taking the time to leave this review and are glad to hear it helps streamline your travel program! Replied June 2019 --- ### So fantastic - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Media Production - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is great, I have never had a company that uses it before and honestly it is an absolute game changer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that I can quickly book travel for work and everything is automatically expensed to the company. It is so great that I don't have to book on my own then create a reimbursement then get it approved through multiple managers and then get my money back at some point in the future. #### Cons I cant say that there is anything I like least. If anything it does take a little to get acquainted to it, but nothing incredibly difficult. --- ### Want To Miss a Meeting or Lose a Deal? Use Egencia - They Can Help You Miss Meetings and Lose Deals! - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Horrible experience! Egencia is the worst business travel software on the market and they refuse to meet their customer's needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros *Egencia is very easy to use from a user interface perspective. *Egencia is available on desktop and mobile application. #### Cons *Egencia is the WORST business travel booking system on the market. *Egencia has helped me and my team lose business deals because we relied on Egencia broken logistics and code to flat out miss flights, screw up car rentals and book hotels that were at capacity. --- ### egencia Honest Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 1001-5000 employees - Product usage: Used other for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love how easy and seamless it is to book multiple travel options, such as car, hotel, and flight. Also how easy it is to manage reservations and compare prices! #### Cons very busy look interface. something a little more user friendly and simply would be great! #### Vendor response Thank you for this great review! Replied February 2019 --- ### I leverage Egencia at work to book all of my travel and hotel needs for work trips - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Product usage: Used other for less than 12 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It consolidates all of the flights available into one view that I can filter down into specific requirements I have (time/day/cost/ect) #### Cons The software doesnt appear to add much beyond something like Google Flights which is a free service. It can also complicate the booking process because you are booking through a tool that also then books through the normal airline. #### Vendor response Hi. Thank you for your review. It is nice to hear that you are happy with Egencia's booking features/functionality and customer service. Replied April 2018 --- ### Not user friendly - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used other for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Egencia has a good customer support base. #### Cons Egencia is not the most user friendly. It is difficult to use at the beginning until you use it a few times. --- ### Easy Travel Management System - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, travel planning and management is easy with Egencia. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I've used Egencia at a few different employers and it has always made planning business travel easy. Navigation through the site for booking is easy and the presentation is clear to understand. I have never had issues with finding and planning trips. #### Cons The one thing that I think could be improved upon is the mobile app. It does lack some of the features and control that you get with the desktop site. --- ### Egencia makes travel EASY! - Overall rating: 5/5 - Reviewer: Kliff B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Easy to use. Took no time to figure out what I needed to do! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like how user friendly the software is. I don't get confused about where I'm going for each trip, since it's laid out so well. #### Cons The UI could use some updating. It looks a little old. Other than that, nothing! --- ### Don't subject your employees to this service - Overall rating: 1/5 - Reviewer: kathleen C. - Product usage: Used weekly for less than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered None! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Hmm, really difficult to say as it is not a convenient solution in any way. I suppose I LIKED, (past tense) that they could work with southwest but that has since come and gone. #### Cons Primarily the customer service. Most recently, I had called in to change a reservation and was routed to someone who didn't speak english and cancelled the wrong reservation. After there "investigation" it was all via email with no option to speak with a manager regarding my concern. I wouldn't subject your employees to potentially losing money over poor service, an inflexible platform, not to mention they nickel and dime you for every reservation. I am constantly seeing charges come through my T&E system for charges that I can't explain when submitting reports. I have wasted numerous hours of my work day fighting with this company for the past year. Do yourself a favor and look at different options. #### Vendor response Hi Kathleen. We are sorry to hear about your negative experience, and would like to dig deeper into this feedback to make improvements for you. If you are open to discussing this further, please send us your contact information to hello@egencia.com. Replied May 2018 --- ### Business trips made easy - Overall rating: 4/5 - Reviewer: Michael T. - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used other for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am able to book my business trips and the app and program keeps track of everything for me worry free. I get email updates for any changes, and texts before an event. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are several things that I like about Egencia, but the mobile app really sells it for me. Egencia's mobile app gets updates about flight changes before United's mobile app does. The first time this happened, I saw the updated terminal in Egencia, but the United app still showed my original terminal, so I that is where I went.....Lo and behold when I got there, the agent was just getting on the speaker to announce the terminal change. Ever since then, I use Egencia 100% for everything while on a business trip. #### Cons There are times when Egencia does not show all of the available flights, and you have to call customer service. Customer service is excellent, and has always resolved my issues but they charge to do this. #### Vendor response Hi Michael. Thank you for your feedback. We are happy to hear that you like Egencia's mobile app and are satisfied with our customer service. Replied April 2018 --- ### All in One Travel Planner - Overall rating: 4/5 - Reviewer: Courtney L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used other for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like how everything that I need to setup a trip is all in one place. It is very convenient to have everything under one application. I am then able to make changes to the trip and view itineraries together on one application. This is an incredibly helpful tool for planning a business trip. #### Cons Nothing comes to mind that I would want to change about this software. #### Vendor response Thank you for your feedback, Courtney. We are happy to hear how Egencia helps you with your business plans. Replied February 2019 --- ### Engencia - Ease of Use - Overall rating: 5/5 - Reviewer: Tim M. - Verified reviewer: Yes - Industry: Insurance - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really enjoy how easy it is for me to select travel options. It is also ensure that I remain in accordance with my company’s expense policy. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Engencia’s biggest pro is how it sorts the price range in accordance with your company’s business policy. It allows me to easily determine what flight, hotel, or car is the best options. #### Cons Not really a con, but sometime there are too many travel options provided. I struggle sometimes going to through every flight option. I always find myself using the sort function. --- ### Egencia is one of my top favorite booking sites! - Overall rating: 5/5 - Reviewer: Jennifer C. - Industry: Construction - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Egencia is one of the best booking sites I have used. I always appreciate how quickly I receive my receipt and also how quickly the agents address questions. Best service every time! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The site is easy to use but what really set this company apart was their customer service. I have called in numerous times in a complete panic and was always pleased with the service I received and the positive attitude the agent always had. #### Cons Sometimes I cannot get the same flights that are available through the airline so after time searching I will have to go to the airline direct but it is rare. #### Vendor response Hi Jennifer. Thank you so much for you review, we really appreciate the feedback and are happy that you like the booking tool and customer service. Brgds Nina Replied August 2018 --- ### Easy to book business travel - Overall rating: 5/5 - Reviewer: Ivana S. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's great to have a system in place where I don't have to deal with expenses of my work-related travel. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Very easy to book business travel as my work email was linked to the company's account. Therefore I could purchase travel without the hassle of having to expense it later on. #### Cons Occasionally the website was a bit too cluttered and not easy on the eyes to see where I needed to input relevant information to complete my travel purchase. --- ### Best way to schedule business Travel - Overall rating: 5/5 - Reviewer: Rien K. - Product usage: Used monthly for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One stop shop for securing hotel, flight, and transportation if you like. Very happy with the ease of use. Mobile application is great. #### Cons When there is an event special rate it is difficult to schedule with Egencia. I had to schedule via a rep which would charge the company an additional fee. #### Vendor response Hi Rien. We are pleased to hear that you are satisfied with Egencia's travel booking solutions. Thank you for your review. Replied April 2018 --- ### Egencia Review - Overall rating: 3/5 - Reviewer: Michelle W. - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Ability to book travel all in one place for airlines and hotels #### Cons Sometimes prices aren’t comparable to booking direct through websites #### Vendor response Thank you for taking the time to share a review. If you are open to discussing the concern of inconsistent pricing further, please send us your contact information to hello@egencia.com. Replied February 2019 --- ### Good tool for booking corporate travel - Overall rating: 4/5 - Reviewer: Chris T. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. One of the better travel booking tools. The interface is intuitive and the email alerts have been very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use tool for booking travel. The email alerts during a trip have sometimes alerted me to a delay before the airline notifies me. #### Cons It would be helpful if we are able to enter our own corporate codes for hotel bookings as sometimes a customer provides one and the rate would be cheaper than what you can find in Egencia. --- ### Allows for Easy Travel Booking and a Robust Inventory to choose from. - Overall rating: 4/5 - Reviewer: Justin D. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall it's been a positive experience when utilizing Egencia for my travel needs. The large inventory and smart technology allow me to find what I need quickly and with little need to search beyond the 1st page. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The feature that I enjoy the most about Egencia is the large inventory to choose from when booking business travel. My travel can take me to bespoke locations and I never have an issue finding what I need to get to and from any destination. #### Cons The aspect that I like the least from my experience with Egencia is the Customer Support. On several occasions when my co-workers and I have had delays or cancelations, we've been met with a cumbersome process and at times disengaged customer support representatives. --- ### Good for the price - Overall rating: 5/5 - Reviewer: Monika N. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Streamlined expense reporting. Easy to navigate, you can see, change, and cancel any part of your trip. #### Cons Customer Service. They are not the friendliest representatives I've ever talked to. Every time I called, I felt like I was bothering them. --- ### Great for everyday travellers - Overall rating: 3/5 - Reviewer: Nicole G. - Verified reviewer: Yes - Industry: Farming - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Overall as a frequent traveller myself, I liked it. However, for executive travel, I do not like it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to learn and use and great for the masses. #### Cons Not catered to high volume or executive travel. #### Reasons for choosing Egencia Offerings and price, it seemed to align best with our needs --- ### Most convenient apps to maintain corporate travel solution - Overall rating: 5/5 - Reviewer: Jahangir A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There are a number of travel management apps/tools available in the market but this is the best as per my 3 years of experience using this platform. This is the sister concern of Expedia which are the largest travel management website. As a result, you will find all most all the continent flights, hotels, and car rental services through their platform. Most important you can sync other corporate accounts with them like National Car, AVIS etc so that your employees can book through a single platform which is really amazing. Also, website design and tools are very easy to use and pretty simple to track your emplyees booking details withour asking their login info if you have admin account like I had. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Control your travel management with a single platform 2. You can create approval level, hold your booking and book even for 24hrs without any charges 3. Flight, hotel and car rental management for your company without multiple accounts 4. create your itinerary one by one or a single itinerary 5. Get all the report or one by one the way you want 6. A single payment options or you can customise your payemnt method if you want. #### Cons 1. If your corporate card is out to limit, they will hold your booking and no exemption 2. Sometimes some flights are not showing in this platform 3. Hotel prices are showing little higher than regular price sometimes 4. Extra charges if you take assistance from customer service agent. that's wired 5. Sometimes, you have to go through their customer service agent to cancel/rebooking your arrangements. 6. During rush our, its very dificult to reach their customer service agent. #### Vendor response Hi Jahangir. Thank you so much for your review, we are so happy to read your recommendation. Replied September 2018 --- ### Egencia is fine, but Concur is better - Overall rating: 3/5 - Reviewer: Samuel m. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Overall it is a fine software for booking travel, but much prefer Concur for tracking expense reports. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Easy to see flights options when booking. #### Cons Difficult to track expenses and see what has already been submitted. ## More reviews [Next reviews](https://www.softwareadvice.com/accounting/egencia-suite-profile/reviews/?page=2) --- Egencia Reviews, Pros and Cons - 2026 Software Advice