--- title: "Egencia Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Egencia. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Egencia is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/egencia-suite-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Travel Management Software](https://www.softwareadvice.com/travel-management/) / [Egencia](https://www.softwareadvice.com/accounting/egencia-suite-profile/) / Egencia Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/egencia-suite-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/egencia-suite-profile/alternatives/) # Egencia User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 63 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 3.6/5 - Value for money: 3.7/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 25 reviews (40%) - 4 stars: 20 reviews (32%) - 3 stars: 11 reviews (17%) - 2 stars: 2 reviews (3%) - 1 star: 5 reviews (8%) ### Most mentioned pros - The large inventory and smart technology allow me to find what I need quickly and with little need to search beyond the 1st page. - The interface is intuitive and the email alerts have been very helpful. - Overall as a frequent traveller myself, I liked it. ### Most mentioned cons - On several occasions when my co-workers and I have had delays or cancelations, we've been met with a cumbersome process and at times disengaged customer support representatives. - Not catered to high volume or executive travel. - I don't like how it is difficult to book round-trip flights with different outbound and inbound carriers; there are also some challenges I've had with their support team around late rescheduling of flights. ## Egencia customer reviews Showing reviews 1-25 of 63 (page 1). ### Egencia’s Easy-to-Use Platform with a Simple, Clean UI - Overall rating: 4/5 - Reviewer: Kumar R. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Multiple sites that allow us to work for our several events #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 #### Pros Online platform is easy to use and provide simple UI #### Cons NDS fares are very restricted and it doesn’t allow us to modify and cancel online --- ### Easy Booking Comparison and Organized Trips in One Place - Overall rating: 5/5 - Reviewer: Ande N. - Company size: 1001-5000 employees - Product usage: 1-3 years · monthly - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. making sure that a lot more of the flights, hotels, etc. out there are actually showing on their platform #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 #### Pros Easy to see and compare everything in one place, it also combines your bookings together into a trip which is nice to see everything together in one space #### Cons sometimes it doesn't have the same rates you can get booking directly, also sometimes have a hard time getting negotiated rates loaded into our Egencia #### Vendor response Hello, Thank you for your review! We are pleased that our services can help your business travel needs. We will feedback to our internal team as we are always looking to make our platform more user friendly for our customers. Thanks, Egencia by Amex GBT Replied November 2026 --- ### Lead Energy Efficiency Specialist - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Utilities - Company size: 5001-10000 employees The reviewer appreciates Egencia for its straightforward interface and helpful hotel recommendations that reflect company preferences. They report a completely satisfactory experience with no issues encountered. Full review available after login on Software Advice --- ### Travel Manager - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Farming - Company size: 5001-10000 employees The reviewer appreciates the neatness of Egencia's online booking tool and its reporting features, which contribute to compliance benefits. There is a noted need for better agent assistance when helping travelers. Full review available after login on Software Advice --- ### Executive Assistant to CEO - Overall rating: 4/5 - Reviewed: November 2026 - Company size: 10000+ employees The reviewer appreciates the convenience of managing all travel through one platform. However, they reported dissatisfaction with the high fees and unhelpful customer service, which undermines the perceived partnership with the provider. Full review available after login on Software Advice --- ### Assistant Travel Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Research - Company size: 2-10 employees Egencia serves as a practical tool for managing travel bookings in small companies, allowing for better oversight of employee travel. Nonetheless, users experience bugs during the booking process and inconsistencies with flight availability compared to airline websites. Full review available after login on Software Advice --- ### Travel Coordinator - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Media Production - Company size: 11-50 employees Customer service is consistently helpful for travel-related inquiries, enhancing the overall user experience. Frequent updates can complicate the adjustment process for users accustomed to previous features. Full review available after login on Software Advice --- ### Best Flight Booking Software in my opinion - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 201-500 employees - Product usage: 3-5 years · monthly - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I really like the ease of using Egencia. I book flights for myself as well as other co-workers several times a year. You get a list of several flights with different airlines and you're able to make your selection with the time of day you want to travel. It's easy selecting your seat too. You can book your return flight with ease also. #### Cons I haven't found anything that I didn't like about Egencia and I've been using it for years. #### Vendor response Thank you Cynthia for taking the time to leave such a great review. We appreciate having you as a long term customer! Replied February 2019 --- ### Very user friendly tool with great reporting - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The software allows travelers to be self sufficient, have access to corporate negotiated rates, book travel within policy, have the flexibility to manage and view their trips. The app is very user friendly and alerts travelers to any issues that might arise regarding their trip. Egencia is integrated with Uber, Google Mpas and CityMapper ground transportation options. As a travel manager, the reporting functionality is great and the new analytics tools are very impressive. Review of scheduled and/or customized reports gives the ability to monitor and measure corporate travel policy, understand purchase trends and travel patterns to identify opportunities of savings to the company. Duty of care is forefront in the travel industry, and having all your travelers book their travel in one platform allows access to their whereabouts at your fingertips in case of emergency. Detailed invoices are provided for each trip for ease of expense report submission. Integration with our expense management company is highly valuable and time saving to our travelers for are road warriors. We have been very pleased with the Egencia platform and the professional account reps and travel agents. #### Cons When issues arise when you have to call the travel agency desk, there is sometimes a long wait time especially during bad weather. I think they could do a better job managing these occurrences. #### Vendor response Thank you so much for your positive review and constructive feedback! Brgds Nina Replied April 2018 --- ### Okay travel management - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The portal is easy to use, reporting is straightforward and it has good uptake among our users #### Cons We are currently being aggressively moved off of our credit facility. We broadly support Egencia's move in this direction but strongly object to the way it is being carried out - i.e. without much warning such that it interrupts critical business processes --- ### Egencia Is Like Having A Full Time Dedicated Travel Support Staff - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: 3-5 years · weekly - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Overall, Extremely happy with Egencia, It takes a significant amount of leg work out of travel process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Egencia is a fantastic service. The tool itself really separates itself from other services in two ways. First, the tool is tightly interconnected with other tools/providers. The intergration with Outlook is seamless and the flow of information into reporting and expense tools makes that process very easy. Second, Egencia has world class customer service, in a situation where you need to have an issue resolved, their agents take ownership and quickly resolve the issues on your behalf. #### Cons The tool shines in the desktop environment but is somewhat limited through mobile. Improvements in that functionality would go along way. #### Vendor response We appreciate you taking the time to leave this review and are glad to hear it helps streamline your travel program! Replied June 2019 --- ### So fantastic - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Media Production - Company size: 501-1000 employees - Product usage: 3-5 years · monthly - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is great, I have never had a company that uses it before and honestly it is an absolute game changer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that I can quickly book travel for work and everything is automatically expensed to the company. It is so great that I don't have to book on my own then create a reimbursement then get it approved through multiple managers and then get my money back at some point in the future. #### Cons I cant say that there is anything I like least. If anything it does take a little to get acquainted to it, but nothing incredibly difficult. --- ### Want To Miss a Meeting or Lose a Deal? Use Egencia - They Can Help You Miss Meetings and Lose Deals! - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 51-200 employees - Product usage: 3-5 years · weekly - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Horrible experience! Egencia is the worst business travel software on the market and they refuse to meet their customer's needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros *Egencia is very easy to use from a user interface perspective. *Egencia is available on desktop and mobile application. #### Cons *Egencia is the WORST business travel booking system on the market. *Egencia has helped me and my team lose business deals because we relied on Egencia broken logistics and code to flat out miss flights, screw up car rentals and book hotels that were at capacity. --- ### egencia Honest Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 1001-5000 employees - Product usage: 3-5 years · a few times a year - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love how easy and seamless it is to book multiple travel options, such as car, hotel, and flight. Also how easy it is to manage reservations and compare prices! #### Cons very busy look interface. something a little more user friendly and simply would be great! #### Vendor response Thank you for this great review! Replied February 2019 --- ### I leverage Egencia at work to book all of my travel and hotel needs for work trips - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Product usage: less than 1 year · a few times a year - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It consolidates all of the flights available into one view that I can filter down into specific requirements I have (time/day/cost/ect) #### Cons The software doesnt appear to add much beyond something like Google Flights which is a free service. It can also complicate the booking process because you are booking through a tool that also then books through the normal airline. #### Vendor response Hi. Thank you for your review. It is nice to hear that you are happy with Egencia's booking features/functionality and customer service. Replied April 2018 --- ### Not user friendly - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: 3-5 years · a few times a year - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Egencia has a good customer support base. #### Cons Egencia is not the most user friendly. It is difficult to use at the beginning until you use it a few times. --- ### Easy Travel Management System - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: 3-5 years · monthly - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, travel planning and management is easy with Egencia. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I've used Egencia at a few different employers and it has always made planning business travel easy. Navigation through the site for booking is easy and the presentation is clear to understand. I have never had issues with finding and planning trips. #### Cons The one thing that I think could be improved upon is the mobile app. It does lack some of the features and control that you get with the desktop site. --- ### Egencia makes travel EASY! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 10000+ employees - Product usage: less than 1 year · weekly - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Easy to use. Took no time to figure out what I needed to do! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like how user friendly the software is. I don't get confused about where I'm going for each trip, since it's laid out so well. #### Cons The UI could use some updating. It looks a little old. Other than that, nothing! --- ### Don't subject your employees to this service - Overall rating: 1/5 - Reviewer: Verified Reviewer - Product usage: 1-3 years · weekly - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered None! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Hmm, really difficult to say as it is not a convenient solution in any way. I suppose I LIKED, (past tense) that they could work with southwest but that has since come and gone. #### Cons Primarily the customer service. Most recently, I had called in to change a reservation and was routed to someone who didn't speak english and cancelled the wrong reservation. After there "investigation" it was all via email with no option to speak with a manager regarding my concern. I wouldn't subject your employees to potentially losing money over poor service, an inflexible platform, not to mention they nickel and dime you for every reservation. I am constantly seeing charges come through my T&E system for charges that I can't explain when submitting reports. I have wasted numerous hours of my work day fighting with this company for the past year. Do yourself a favor and look at different options. #### Vendor response Hi Kathleen. We are sorry to hear about your negative experience, and would like to dig deeper into this feedback to make improvements for you. If you are open to discussing this further, please send us your contact information to hello@egencia.com. Replied May 2018 --- ### Business trips made easy - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Telecommunications - Company size: 10000+ employees - Product usage: 1-3 years · a few times a year - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am able to book my business trips and the app and program keeps track of everything for me worry free. I get email updates for any changes, and texts before an event. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are several things that I like about Egencia, but the mobile app really sells it for me. Egencia's mobile app gets updates about flight changes before United's mobile app does. The first time this happened, I saw the updated terminal in Egencia, but the United app still showed my original terminal, so I that is where I went.....Lo and behold when I got there, the agent was just getting on the speaker to announce the terminal change. Ever since then, I use Egencia 100% for everything while on a business trip. #### Cons There are times when Egencia does not show all of the available flights, and you have to call customer service. Customer service is excellent, and has always resolved my issues but they charge to do this. #### Vendor response Hi Michael. Thank you for your feedback. We are happy to hear that you like Egencia's mobile app and are satisfied with our customer service. Replied April 2018 --- ### All in One Travel Planner - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: 1-3 years · a few times a year - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like how everything that I need to setup a trip is all in one place. It is very convenient to have everything under one application. I am then able to make changes to the trip and view itineraries together on one application. This is an incredibly helpful tool for planning a business trip. #### Cons Nothing comes to mind that I would want to change about this software. #### Vendor response Thank you for your feedback, Courtney. We are happy to hear how Egencia helps you with your business plans. Replied February 2019 --- ### Engencia - Ease of Use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 10000+ employees - Product usage: 3-5 years · monthly - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really enjoy how easy it is for me to select travel options. It is also ensure that I remain in accordance with my company’s expense policy. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Engencia’s biggest pro is how it sorts the price range in accordance with your company’s business policy. It allows me to easily determine what flight, hotel, or car is the best options. #### Cons Not really a con, but sometime there are too many travel options provided. I struggle sometimes going to through every flight option. I always find myself using the sort function. --- ### Egencia is one of my top favorite booking sites! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 11-50 employees - Product usage: 1-3 years · monthly - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Egencia is one of the best booking sites I have used. I always appreciate how quickly I receive my receipt and also how quickly the agents address questions. Best service every time! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The site is easy to use but what really set this company apart was their customer service. I have called in numerous times in a complete panic and was always pleased with the service I received and the positive attitude the agent always had. #### Cons Sometimes I cannot get the same flights that are available through the airline so after time searching I will have to go to the airline direct but it is rare. #### Vendor response Hi Jennifer. Thank you so much for you review, we really appreciate the feedback and are happy that you like the booking tool and customer service. Brgds Nina Replied August 2018 --- ### Easy to book business travel - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Architecture & Planning - Company size: 51-200 employees - Product usage: less than 1 year · monthly - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's great to have a system in place where I don't have to deal with expenses of my work-related travel. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Very easy to book business travel as my work email was linked to the company's account. Therefore I could purchase travel without the hassle of having to expense it later on. #### Cons Occasionally the website was a bit too cluttered and not easy on the eyes to see where I needed to input relevant information to complete my travel purchase. --- ### Best way to schedule business Travel - Overall rating: 5/5 - Reviewer: Verified Reviewer - Product usage: less than 1 year · monthly - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One stop shop for securing hotel, flight, and transportation if you like. Very happy with the ease of use. Mobile application is great. #### Cons When there is an event special rate it is difficult to schedule with Egencia. I had to schedule via a rep which would charge the company an additional fee. #### Vendor response Hi Rien. We are pleased to hear that you are satisfied with Egencia's travel booking solutions. Thank you for your review. Replied April 2018 ---