Epicor ERP Financial Management Software

Epicor ERP Financial Management Software

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About Epicor ERP Financial Management

Epicor has evolved from a financial accounting system provider to an end-to-end enterprise solutions company. Epicor Financial Management is is a scalable enterprise resource planning (ERP) software suite of accounting applications for businesses of any size in the manufacturing, distribution, retail, hospitality and service industries. The Epicor Financial Management suite is capable of managing multiple business entities on a global scale and supports inter-company transaction processing. Its applications include accounts receivable, accounts payable, general ledger, cash management, payroll and budgeting and forecasting, among others. Epicor’s accounting applications have compliance capabilities as well. Epicor Financial Management clients can use Windows o...

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Epicor ERP Financial Management User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3

Value for money

3.5

Customer support

4

Functionality

4

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User Profile

Chasity

Verified reviewer

Company size: 51-200 employees

Industry: Oil & Energy

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2019

An all in one accounting, payroll, inventory, etc in one system

I dreaded work for the first 6 months when we implemented Epicor, but now I'd choose Epicor over any other software any day.

Pros

The features and customizations are endless! Customer service and tech support are also pretty great!

Cons

Very hard and time consuming to learn. Not easy to teach someone else.

Kevin

Company size: 51-200 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
5

Functionality

out of 5

September 2020

Not user friendly

Though I think that Epicor is very over priced, and charges for any additional service you want, it is able to be personalized to each of our stores' needs. I wish there were a different system that was comparable to what Epicor can do, so I could switch, but with our specific company it integrates well and gets the job done.

Pros

This software has about anything you could think of to help and personalize it to your business. It has so many different reports and assets to help your business. It even has the ability to link together different chains of stores owned by the same owner. They also use what is called "Bomgar" which is a system that allows them to view and control your screen on any terminal to help resolve any issue.

Cons

Nothing is free with this software. If you want the smallest thing they will charge you. You do pay a monthly fee, just like anything else, so you do have access to a call center to walk you through things. However, depending on who you talk to, it is a hit or miss if he/she knows what they are doing and understand what you are looking for. They have different help levels so if they don't understand that can pass you up to a different help level. Sometimes they charge will charge you by hour to take to someone high up. Another CON, is that nothing is simple or straight forward. With it being such a high-tech system, if you want your system to do more than basic, you have to call the help line to help set it up. Sure, you could do it, but good look trying to figure it out and knowing what other flags in the system you need to mark so nothing else is messed up.

Reasons for choosing Epicor ERP Financial Management

Rocksolid currently does not have the option to link different locations together in order to view transaction history and run different reports and comparisons between the stores.

Response from Epicor Software

Hi Kevin, thank you for your feedback about Epicor ERP. We note your comments regarding personalization complexity. Please email us at customerreferences@epicor.com to share any additional comments.

Replied September 2020

Ryan

Company size: 51-200 employees

Industry: Hospitality

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
3

Value for money

out of 5
3

Functionality

out of 5

July 2021

Epicor

Epicor was a good solution for our business as we had a complex accounting and reporting system for our various business streams and government requirements.

Pros

Epicor had many features which helped us manage inventory and the financials for the many facets of our business from retail gas stations to business to business fuel deliveries across the country.

Cons

The user interface was not user friendly and could have had many improvements. Everything was in menus and there were some items that were labeled similar name which could be confusing. One upside on this was that you could create custom menus for yourself to easily find things which made it easier, however if you needed to transfer those list to a new team member you had to try and remember where each item was from originally.

User Profile

Joseph

Verified reviewer

Company size: 51-200 employees

Industry: Printing

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

August 2021

Epicor for Order Entry and Financial Management

We currently uses Epicor ERP software to handle our supply chain and scheduling/manufacturing. We use it with Order entry by the sales team and for all of our financial management. Epicor gets the job done and it is easy to use and manage, however we suffer from performance issues all the time.

Pros

Epicor is relatively easy to use and learn. Our whole organization rely on Epicor for order entry and accounting/ financial management. It is our main ERP software that we use 90% of the time.

Cons

We have on premise Epicor and we struggle with some performance issues frequently. The communication between the app server and database server encounter a lot of issues from time to time and we end up having to reboot the systems to try to get us back working again.

Anonymous

Company size: 501-1,000 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2018

Great Accounting Solution

Pros

The reporting tool is what I have used the most, it is easy to use and pulls all the data fields needed.

Cons

A bit of a learning curve but works well once you're used to it

Mohammed

Company size: 10,000+ employees

Industry: Consumer Services

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

December 2018

great erp for inventory recording

We used it for inventory management purposes and did the job as required.

Pros

it was a great product for inventory management. it was easy to use and we had access to all the necessary details required.

Cons

there were certain features that were not as user friendly and required some maneuvering to get the job done.