Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"The sorting feature is great. I enjoy the ability to be able to see what I have due and whether or not it is complete."
"great support, easy to learn as admin, via internet"
"It has made the managing of month-end close tasks a lot easier as everything from tasks to reconciliations can be entered as a task to complete and is easily trackable."
Cons
"I have found some of the administrative functions to be a little cumbersome but no issues with the basic user features."
"I find adding new subsidiaries, which includes a new checklist items, setting up recons and ensuring that storage provider is accurately set-up a challenge at times. "
"Still looking for any significant deficiencies. "
FloQast Reviews
Filter by:
March 2019
Katherine from Compass Health
Company Size: 501-1,000 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
The product is so simple but so powerful
Pros
We have been working with #FloQast for about 6 months now and this is one of the best investments we have made. The Implementation process was so quick and easy. You can get it up and running with the basics and then begin filling out all the fine details of the close process. We were in a difficult process of implementing a new accounting software system in our organization when we became aware of #FloQast. I don't think we would been able to catch up and get back on track with our monthly close process so quickly without #FloQast. It created a great structure for making sure everything was done and out staff love the satisfaction of checking off their tasks.
Cons
Still looking for any significant deficiencies.
March 2021
Stefan from Kodiak Cakes
Company Size: 51-200 employees
Industry: Consumer Goods
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2021
Excellent product to assist in refining your close process
Pros
There are many things to love about the software. What I appreciated the most was ease of setup and use. Makes it very easy to create buy-in with your teams to use the software.
Cons
They should continue to improve their fluctuation analysis module. It is good, but basic.
Reasons for Choosing FloQast
We chose Floqast for their ease of setup, cost, and simplified functionality. Made it the perfect fit for a small to mid-size company.
November 2017
Anonymous
Company Size: 1,001-5,000 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
November 2017
Floqast allowed us to efficiently implement a month end close process making review easier
Better insight into our month end close for timeliness and accuracy.
Pros
The pros are ease of use and modification. The website is intuitive to use and has good visuals. The ability to link to our existing process allowed for easy implementation and instruction to our staff. The customer support has also been great with short response times for almost any issue. The FQ team have regularly reached out regarding additional items that could be added to the platform as well.
Cons
One of the cons we have run into is our use of OneDrive but some of our connectivity issues are not attributed to Floqast specifically. The biggest downside for our use of the system has been the inability to separate reviewer and preparer from having something due. If the preparer has not completed the task it is still shown as open for the reviewer. This also affects analytics as a reviewer can't control the timeliness of the preparer in some cases.
March 2021
Stephanie from WorkForce Software
Company Size: 501-1,000 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2021
Incredibly helpful!
We've really cleaned up our books, quickened our close, and kept cleaner records now that we have an easy way to roll documents along from month to month. We used to use a shared Excel checklist to keep our organization streamlined during the month-end close process, and now we have this great and handy tool to check off in a much easier way. It used to take our boss an hour or more to get all of our end-balances in a list to start the Reconciliation process, and that's an hour of her time back that she now has due to the roll-forward features of FloQast.
Pros
I like the Reconciliation and Checklist functions the best, which is essentially the entire platform, so overall, this system works great and is incredibly helpful for our month-end processes. Their support team is excellent in responding to questions and concerns, and for once, a company actually has a useful "FAQ" section.
Cons
Nothing, I would seriously recommend this to any accounting team. Maybe the only thing that bugs me is the speediness of the Refresh button, but that's very minor in the grand scheme of things. Plus, they have been very responsive in any suggestions or critiques we have of small feature improvements, and many of them have already been fixed in the few months our team has been using this software.
April 2017
Marianne from Innoviva, Inc.
Company Size: 11-50 employees
Industry: Biotechnology
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2017
Perfect Solution
We are a publicly traded company. Internal controls are part of our life in the office. Our auditors and PCAOB increasingly require companies to provide evidence of the controls, controls performance and efficiency. Before FloQast, our team had to create and update our monthly close tracking sheets manually and had to meet almost daily during the close time to ensure all tasks are done timely. The manual process created errors, miscommunication, and delays. Now, with FloQast, our close is almost stress free. My team can work remotely if they want to and get things on time. No micro management is needed. Our auditors have their evidence and get their SOX testing done REMOTELY with less questions as well. As my team's manager, I don't have to walk or call anyone to see where and how things are. If I have comments, I simply put those in FloQast and can see the progress and responses. Our close time and costs are cut down by almost one-third. Purchasing FloQast is one of the best decisions we've ever made. The team at FloQast is awesome. They listen, address our requests and provide assistance beyond our expectations. Thumbs Up!!!
Pros
fast implementation, value, services, efficiency, ease of use....
Cons
No cons
November 2017
Anonymous
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
November 2017
The customer support is excellent. The system is very useful for month-end close.
Pros
It has made the managing of month-end close tasks a lot easier as everything from tasks to reconciliations can be entered as a task to complete and is easily trackable.
Cons
There is not much communication between FloQast and the ERP system aside from looking up account balances.
October 2017

Chris from Zscaler
Company Size: 501-1,000 employees
Industry: Computer & Network Security
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2017
FloQast gives me outstanding visibility regarding the close status and account reconciliations
Strong visibility and comfort regrading the status of the accounting close.
Pros
I like the reconciliation function that allows me to see the account reconciliation status and whether the recons have been reviewed and approved. The reconciliation tool integrates with NetSuite to identify unreconciled accounts and whether all the recons have been prepared, using a completeness check.
Cons
I find adding new subsidiaries, which includes a new checklist items, setting up recons and ensuring that storage provider is accurately set-up a challenge at times.
October 2017
Anonymous
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2017
Easy and great customer service
Pros
The software is very user friendly, everything is in one place and has easy audit trails. The customer service is excellent and there are very quick responses. They also have implemented many of our suggestions.
Cons
It would be nice to have aging for the reconciliations and the ability for customer fields in the checklists.
April 2019
Anonymous
Company Size: 201-500 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
Great for global teams!
We started as a small team of me and two others, where I was doing the main account recs. We were not able to reconcile all the balance sheet accounts and the month-end close process was loose. Implementing Floqast forced us to put together a formal close checklist and allowed me to easily assign tasks to the others on the team and hold them accountable. We're now a team of six people in two countries and the visibility of Floqast across entities allows me to know exactly where we are in the close process and at what step we're running into issues.
Pros
I love the ease of use and ability to quickly add new users and entities. The user interface is well thought out and allows users to quickly learn the software.
Cons
I can't think of anything I don't like about Floqast.
April 2019
Anonymous
Company Size: 501-1,000 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
April 2019
Useful for Monitoring the Monthly Close
Pros
I've been using this product for about 8 months. I like that I can add my own monthly checklist items so that I never forget to do any deliverables during the close. I also like that I'm alerted via email when my accounts are out of balance; however, I get alerts for all accounts that are out of balance, not just the ones I'm in charge of, which is something I wish did not happen. It's also great that this software saves copies of all your files on their Box site. I've accidentally deleted a file on my company's shared drive that I had spent hours on, and being able to access this deleted file on Floqast's website made my day!
Cons
I've had a lot of syncing issues, which can be very frustrating when the software isn't recognizing files or files don't show up.
September 2017
Fay from Turning Point of Central California
Company Size: 501-1,000 employees
Industry: Non-Profit Organization Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2017
Amazingly Efficient Tool With Outstanding Support Service!
Pros
As the person who reviews most of the Balance Sheet accounts in my organization, I am very satisfied with this product. With daily uploads of the updated trial balance, FloQast lets me know at a glance, which accounts are out of balance. I am able to write comments, ask specific questions to the accountant in charge of reconciling the account directly within the software application. It is practical and user friendly. All of our reconciliations, support schedules and documents are located in one place. It is easily accessible to our accountants and managers, thus greatly improving our month and year-end processing. The FloQast support service is outstanding. They are very knowledgeable and always friendly and professional.
Cons
They are virtually nonexistent. This is not a stagnant program. With the willingness to take customer feedback seriously and apply new technology, I am certain FloQast will be continuously improving.
May 2017
Alison from Ritter Communications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
May 2017
Wonderful customer service! Great product for month end closes!
Pros
Gives me a great feel of where we are in the month end closing process without having to go around and bug my team to see where they are at or what they have left to finish. GREAT customer service!! No matter who I contact, they are quick to email back and fix any issue.
Cons
Going back and forth between BOX and FloQast. If we had multiple additional hours to add all of our reconciliations to BOX, it might be helpful for year end close. We tried doing so when we first started using FloQast (when all uploads weren't carried forward month to month), but we haven't done any uploads recently.
May 2017
Vivian from Western Dental Services Inc
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2017
Excellent Product with Excellent Support
Pros
It's an excellent tool for accounting management to control the closing process and review reconciliations. The implementation was very easy setup by FloQast team. The administration part is very straightforward. FloQast provided great training and the program has been constantly updated with better tools and functions.
Cons
The calendar setup probably can be more flexible. We are trying to let our payroll team to use the closing process for bi-weekly payroll schedule but the calendar is more setup for accounting closing purpose with monthly, quarterly and annual calendar.
April 2017
Kenny from Groupware
Company Size: 51-200 employees
Industry: Computer Hardware
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
April 2017
Great tool!
Our company has been using FQ for almost 2 years. Within that time frame, we've had a major company infrastructure change and I was able to work with Lilith to help maintain the smooth transition. She's been with us from implementation, and I'm glad she's provided continued support to this day. I cannot speak for all customers, but the support we received is well above avg. in response and resolution. The FQ team is constantly trying to improve their product and ask for feedback on anything. Features we asked about when we implemented are now a standard feature, which shows they are listening and are actively testing new features to bring to the standard product. Admins require some computer knowledge, mostly for setup, but FQ will help you every step of the way.
Pros
great support, easy to learn as admin, via internet
Cons
We use Box.com for our storage, and the issue we run into is our admins from implementation deleted folders because they didn't like that folder structure, so they decide to make changes, which FQ makes those folders unique, so when we deleted, it took a function away from us.
November 2017
Neepa from Mitchell International
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
November 2017
I like FloQast!
Pros
It helps the team to focus on close related items and manage reconciliations in more time efficient manner.
Cons
It does not provide any notification if the previous month reconciliation is out of balance. It would be great if FloQast can show the comments or notes in separate column next to the checklist or reconciliation rather than hiding it.
November 2017
Nikhil from Zscaler
Company Size: 501-1,000 employees
Industry: Security and Investigations
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
November 2017
Good tool to keep track
Pros
Keeps track of checklist and outstanding items, keeps updating changes in accounting software, highlights imbalances.
Cons
Desire for more - I would like to use the tool more on the analytics and enhanced review. Keen to see what new features keep coming in
October 2017
Julie from Aprio, LLP
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2017
FloQast makes my life so much easier. I have clients and don't know how I would manage without FQ!
Pros
The dashboard is a great way to stay organized and make sure all tasks and deadlines are met efficiently and effectively. The review notes are very handy for communicating any questions or comments to other team members.
Cons
I have found some of the administrative functions to be a little cumbersome but no issues with the basic user features.
October 2017
Teela from Memjet US Services, Inc.
Company Size: 201-500 employees
Industry: Printing
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2017
User friendly, I love it.
FloQast helped us streamline our month end check list and gave us a better structure to eliminate errors and be more efficient.
Pros
The sorting feature is great. I enjoy the ability to be able to see what I have due and whether or not it is complete.
Cons
Wish I could sort by other people. There are times when I am waiting on others to get a part of their job done before I can begin working on my task so using a filter to search by other individuals would be great.
November 2017
Jennifer from Varagon Capital Partners
Company Size: 11-50 employees
Industry: Financial Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
November 2017
FloQast has helped us better organize our close process and keep on track.
Pros
Sign offs, everything you need for review is in one spot. Integration with Intacct and box.com. High quality customer service.
Cons
This has more to do with cloud storage providers than FQ. We would like to be able to sync box.com (or another provider) with our server rather than having to save files directly, but have been unable to find a solution for this. Our IT policy does not allow us to sync from our desktops.
May 2017
Faaria from Nusil
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
May 2017
FloQast is a user friendly tool that has helped us organize and control our close process.
Pros
The customer support team is fantastic- very helpful and the response time is instantaneous. The tool is also pretty user friendly and intuitive to use, this has allowed minimal downtime when adding new users and cut down on training time.
Cons
We experienced some minor road bumps with google syncing up on a delay but that was resolved. We look forward to all the updates and additional functionalities the developers are making.
September 2017
Ryan from Griffin Capital
Company Size: 201-500 employees
Industry: Accounting
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2017
Probably one of the best products for accountants in years.
It helped us effectively transition from a quarterly close process to a monthly close process. Additionally, it has helped us to organize and streamline our balance sheet reconciliations while eliminating wasteful processes.
Pros
I love the hash-tag feature because it provides the user with the flexibility and computational power of Excel with the robustness of a reconciliation data warehouse. Additionally, the checklist feature is a great way to plan out your month and your financial close. We also use FloQast to capture audit evidence surrounding review and approvals. This has been paramount to our success in both internal and external audits.
Cons
I wish you could rename folders within the FloQast application; however, I have faith that this feature will be added with time.
April 2017
Emily from Alfresco Software
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
April 2017
Great Product and Customer Service!
This software has sufficiently helped and improved our close process. Prior to FloQast we were using excel timelines and calendars that we would forget to update. FloQast sends us daily reminders and updates each month to keep us up to date with the status of the close and how we can close the books faster in future months. The General Ledger connection to NetSuite has been a huge help to our process as well. This feature has allowed us to monitor and know when a balance changes in NetSuite and make sure we update our reconciliations and supporting documents accordingly. The customer service team is always very responsive and friendly. They clearly detail how to solve the issue. Thank you FloQast!
November 2020
Anonymous
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
November 2020
Helpful automation!
Overall we are happy with our experience and plan on using this software for awhile.
Pros
We are happy with close management's ability to simplify our businesses' monthly tasks and accounting.
Cons
At the time of writing this review, we don't have any negative things to say about close management software.
October 2017
Anonymous
Company Size: 201-500 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2017
Great for accounting close and reconciliations
Pros
The look of the interface is really clean and easy to use. We like using it a lot for our monthly accounting close to keep on top of everything.
August 2020
Nikita from Globallogic India Limited
Company Size: 10,000+ employees
Industry: Computer & Network Security
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
August 2020
Effective reconciliation tool worth buying
"Floqast is a very worthy reconciliation tool. Numbers appearing in the books are automatically updated on real time basis as a result chances of errors are very less. With floqast dependency on others get reduced as all reconciliation are at one place in the floqast tool.Infact we can set up a deadline for the reconciliation to be updated on floqast and pop-ups are received accordingly in the email so that timeline is never missed. Snapshot of completeness is also available for ease of checking."
Pros
Automtated updation of numbers in the tool so that any alteration in the reconciliation uploaded are checked and closed than and there.
Cons
As such there is no such features that is to be disliked.
November 2017
Steven from TaskUs, Inc.
Company Size: 51-200 employees
Industry: Outsourcing/Offshoring
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2017
Invaluable to our organization in standardizing our financial close
Pros
The reconciliation feature is what our team enjoys the most about the software . It has really transformed our review process.
Cons
Dashboard view is limited at the summary level. Cannot filter notes by who I have assigned them to.

Response from FloQast
Replied November 2017
Hi Steve! Thanks for the comment. On the Review Notes page, there are Filtering options for you to use. You can filter by names or terms in the search box, and also by which notes are assigned to you, which notes you've assigned out, etc. Hope this helps!
April 2017
Tom from Discovery Senior Living
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2017
Great product and better customer service!
Floqast has been a huge help for our month end close process. While the software has lived up to expectations, what has really blown me away and sets them apart is the customer service that the Floqast team provides. They are very friendly, accommodating and prompt in resolving any questions or issues that arise. In my 20 years of experience in accounting, I've never worked with a vendor like Floqast who provides not only a great product, but the support team that is second to none in regards to their product knowledge and customer service.
Pros
Dashboard is a easy way to see where things stand during close.
Cons
Setting up new entities is a bit tricky
April 2017
Jeff from Hendricks Coal Technologies LLC
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2017
The holy grail of financial closing process management
Closing the books is like herding gnats unless you take a very systematic, measured approach and are able to effectively measure progress. Closing the books accurately, requires analysis of the various balance sheets "as" the books are closed (not as a post closing task). Many accountants try to argue that, due to time constraints, this is just not possible. Many accountants are wrong. Floqast addresses all of these issues and does with ease. It's simple and it works. Hands down, one of the best applications I have ever used.
September 2018
Andrew from Henry Company
Company Size: 51-200 employees
Industry: Building Materials
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Amazing software for closing the books with confidence!
We previously did not have a review process, so FloQast has made this transition seamless. Instead of having to constantly open an Excel checklist to see where we were in the close, with FloQast we can easily see exactly what's pending. The biggest benefits are increased organization, efficiency, and visibility.
Pros
I love how much more organized our accounting documentation is, as well as how much more visibility we have into our month-end close process. I know that our trial balance will always tie out to reviewed reconciliation schedules, which in turn allows me to hand over the financials with confidence. Also, the implementation process was a breeze and only required a couple of hours of my time (much easier than I thought it would be).
Cons
Having to manually upload the trial balance as of right now, but I've been promised that this is something that can be automated.
November 2017
Juan from AmeriHome
Company Size: 501-1,000 employees
Industry: Financial Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2017
FloQast is a great application for the money.
Account reconciliation is a huge benefit that brought the Company's reconciliation process under control.
Pros
Ease of use and modify the Checklist. Account reconciliation is easy to understand. I also appreciate the technical and client support and responsiveness to our queries.
Cons
Ability to modify the Completed Date outside of the default current date would allow us to populate field to the actual date a task is completed.
April 2017
K.C. from Clark Nuber
Company Size: 201-500 employees
Industry: Accounting
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2017
Easy interface
We started a trial run for the month end close process for a few clients and have had a positive experience so far. I've personally on-boarded 3 new associates and the amount of time it takes for me to train them is minimal, it's a very simple interface and gives a fantastic visual of our progress.
Pros
This gives a great visual of our progress
Cons
Having source documents in BOX and toggling between FloQast and BOX is a little bothersome
May 2017
Melanie from Memjet US Services Inc.
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
May 2017
A fantastic tool to replace our spreadsheet checklists!
Pros
FloQast has greatly improved the completeness of our close and has forced and documented much needed reviews. The customer service and ease of use are phenomenal and they seem to be constantly wanting to improve. We are a small-med sized business and our finance staff is spread over 4 countries. Most of our systems are on the cloud and this software fit in perfectly.
Cons
The cons are minor. Since there are two systems in use you have to sometimes toggle between OneDrive (or whatever you use) and FloQast but it works well if you have both open. FQ currently doesn't have a filter for reviewer vs. preparer on the "due" list but they are working on it. Since I mostly review this can be annoying.
November 2017
Brissa from AmeriHome Mortgage
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2017
FloQast makes it easy for our team to stary organized and on-track during the month close.
Faster close process, less likely that items will be missed each month / quarter.
Pros
The ease of organizing and also checking off and reviewing tasks including the notes feature make this software a very valuable asset to our team.
Cons
Can't think of anything I dislike - maybe the email notifications could be improved to be more current.
November 2017
Catherine from Trevali Mining Corporation
Company Size: 1,001-5,000 employees
Industry: Mining & Metals
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2017
We quickly saw improvement in completeness and efficiency in closing the month.
Pros
The ability to have all the information at the same place for all our companies on the globe. This gives us the ability to streamline our closing process.
Cons
Decreases the communication with the team members which is a good thing but can become bad if you don't keep contact and you seem disconnected with the team.