FreeAgent software


100 reviews(4.5/5)
100 reviews(4.5/5)

FreeAgent is a cloud-based accounting solution for freelancers, accountants and small businesses owners to manage invoices, expenses, payroll, tax returns and other accounting tasks. FreeAgent also offers dedicated mobile apps for iOS and Android devices.

FreeAgent allows accountants to set up recurring invoices which are automatically sent to clients as reminders to make payments. Users can also track expenses by uploading the photo of an expense receipt with the FreeAgent mobile app. The solution offers a built-in stopwatch feature to manage timesheets and track employee hours.

The user dashboard provides an overview of key business metrics from a single screen. Business owners can track invoices, estimates, timelines and project status. Tax timeline features also provide updates and reminders about deadlines and tax dues. FreeAgent uses a 256-bit secure socket layer connection to secure user data.

Supported Operating System(s):
Web browser (OS agnostic)

100 Reviews of FreeAgent

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  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Seriously overpriced awkward software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I bought into the whole cool new FreeAgent software buzz and as the price was high, I thought, they must be able to offer better features than the others. To say that I was disappointed is a gross understatement. There are so many flaws in this software, I'm surprised they haven't yet been sued under fit for purpose laws. I definitely recommend staying away from this software and if you do have to use it, beware.

    Pros

    It does try very hard to be all things to minuscule businesses. The customer service department are available most of the time but not always competent.

    Cons

    They guys who wrote it think they are cool so they write really unprofessional familiarity messages that are really desperate.
    The software is awkward, cumbersome and I don't trust the outcomes.
    It dangerously empowers unqualified users to do their own tax returns wrongly and invites HMRC to investigate them.
    It empowers unqualified users to process their own payroll wrongly meaning that they miss out on allowances that are available through qualified accountants.
    The software isn't capable of carrying out simple basic level bookkeeping tasks and the customer services department dream up complicated workarounds rather than getting the issues fixed. Buyers beware,

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Andy from Dome Environmental Ltd

    Specialty: Media

    Number of employees: 2-10 employees

    September 2018

    Reasobnable software for small to micro business but with a few tragic flaws

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Be very wary of this company's operating proceedures...

    Pros

    The software is access able over the internet, the front end looks OK and the and set up is fairly quick.

    Cons

    When i was in dispute with my accountant after they missed my annual return date I decided to change accountants. The accountants were able to cut off my access until I had paid their bill, including the cost of my annual return and pay roll which they didn't even perform. Needing access I had to pay rather than wait the two week period as stipulated by FreeAgent. I have since changed to a software where I am in control of access to my accounts.. All the customer service team could do was argue with me...

    This review was submitted organically. No incentive was offered
    Review Source
  • Mayur from Wipro Limited

    Number of employees: 10,000+ employees

    August 2018

    Could the role of a bookkeeper and an accountant in a better way.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The API extension is very useful. Through this application, the job of payment and expenses are easier. Since Payroll is available, it is possible to handle all types of invoices. The android application is also very good in its functionality. They give a crisp background on every transaction that is being processed. Also, this application could prove to be more useful to small business groups.

    Cons

    It is a very expensive software compared to other similar software. The customer support team does not cooperate well with the users. They tend to complicate the troubles of the users. Also, they do not work 24/7.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Steve from SG Heating

    Specialty: Other

    Number of employees: 2-10 employees

    July 2018

    So much easier

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This product has made running my business do much easier.It takes a little getting used to but once grappled it’s a breeze!

    Pros

    The bank reconciling makes marking off transactions and paid invoices so easy. The ability to resend email reminders and show whether an email has been received by a customer is great.

    Cons

    More template options would be good and the ability to put terms and conditions into the back of a invoice.

    This review was submitted organically. No incentive was offered
    Review Source
  • Anil from India Yamaha Motor Pvt. Ltd.

    Number of employees: 1,001-5,000 employees

    July 2018

    Advanced and easy to use online accounting software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    You can effectively manage and keep a track of your invoices, expenses and calculate your profits in one place. For each account, there are no such limits on the number of users allowed to access an account. Round the clock customer service and support system are provided. The application is integrated with payroll functionalities. You can contact their accounting experts if you encounter any issues. You can check out the thirty-day trial version, then move on to the paid version, they don’t charge any setup fee.

    Cons

    It is difficult to export information (if you need it in the CSV format). Expensive when compared to other accounting solutions.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Rouska from Kuva

    Number of employees: 2-10 employees

    July 2018

    Essential tool for managing finance

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    * Auto integration with banking API feeds
    * Intelligent learning for your regular banking transactions
    * Templates for sending invoices etc
    * VAT & SA form integration with HMRC

    Cons

    * Slightly clunky UI for viewing recent expenses
    * Inability to remove user's who have left the business

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: FreeAgent Central, FreeAgent Central

    July 2018

    Hi Rouska, Thank you for the positive review of FreeAgent. It was great to hear about all of the features that are most valuable to you. We appreciate the additional feedback too and have passed it along to our Product Team. All the best, The FreeAgent Team

  • Verified Reviewer

    June 2018

    Fantastically simple accounting software for small businesses

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Incredibly easy to learn how to use even if you've never managed a business before. Perfect for freelancers as well as small-businesses. Nice design both for the website as well as the PDFs created.

    Cons

    Large businesses and more experienced accountants are likely to find the functionality a bit limiting.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: FreeAgent Central, FreeAgent Central

    July 2018

    Hi there, We just wanted to say thank you for the kind words about FreeAgent, we really appreciate it! All the best, The FreeAgent Team

  • Zack from Tinkerbot Games

    June 2018

    Quite possibly saved my business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Where to start. I LOVE Freeagent! It's so easy to use, it gives great reports, it automatically pulls in bank statements! Brilliant!

    Cons

    The only thing I would like to see is a little more clarity regarding the different categories of spending and VAT eligibility.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: FreeAgent Central, FreeAgent Central

    July 2018

    Hi Zack, Thank you so much for the positive words, it's great to hear that FreeAgent has been such a big help for you and your business. We appreciate your feedback about the categories and VAT eligibility too, we've passed them along to our Product Team to review! All the best, The FreeAgent Team

  • Demarco from World Financial Group

    Specialty: Insurance

    Number of employees: 1 employee

    June 2018

    FreeAgent - For more simplified accounting

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It provides accounting services at your fingertips. You can use it to track invoices, expenses, and banking, as well as some other good features. It has a free trial so you can use it with no obligation. After the trial the rates go at about $12 a month to use. At this price it is very worth it as most other services are slightly more expensive. It can be used as an alternative to more costly programs.

    Cons

    As your business grows, you may need an accounting software that can do more complex features. This is intended more for a small business. Medium sized and large sized companies may need software that can handle thousands of inputs a week.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jahiezer from Apok, C.A.

    Number of employees: 2-10 employees

    June 2018

    one of the best to accounting software in the market

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Functional and a UI really nice design. Good pricing, it's one of the best investment for a freelancer who have some time working. This app really help me in may freelance career

    Cons

    some times it's difficult to go into some tools. you cant import all the info you want to into this app. No have a computer app, you must have to go into the navigator or your cell phone

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Verified Reviewer

    May 2018

    Very easy and great help function

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love how it links to my bank account and easily allows me to enter bills and mark them paid. Some trickier transaction types were not obvious but the help screen is comprehensive.

    Cons

    I haven't found an account reconciliation feature. I am used to that with QuickBooks and would like to have it here. It's possible there is a reconciliation feature and I haven't spotted it yet.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: FreeAgent Central, FreeAgent Central

    May 2018

    Thank you for taking the time to leave this review. It's great to see that you're enjoying using our product! Regarding account reconciliation - have a read through this article and hopefully it will help you get set up with everything you need. https://support.freeagent.com/hc/en-gb/articles/115001222444-Bank-Reconciliation If you have any difficulty please email support@freeagent.com and someone will be happy to help!

  • Verified Reviewer

    Number of employees: 11-50 employees

    April 2018

    Took the worst part of owning a business and made it almost fun

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The end to end connectivity. Booking time spent with a client turns into an invoice turns into a payment at the bank - and all this is tracked. What used to take hours in excel is all at a glance in FreeAgent.

    Cons

    I wish that there was a way to use their time tracking module as a separate product. I no longer run a business but would love to use their time tracker with my team at the larger org I now work for.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: FreeAgent Central, FreeAgent Central

    April 2018

    Hi there, Thank you for sharing your review, we really appreciate it. It was great to hear which FreeAgent features you found most helpful. I've also passed along your time tracking module feedback to our product team. Thanks again! The FreeAgent Team

  • Jamie from Dubber

    Number of employees: 11-50 employees

    March 2018

    The perfect accounting software for freelancers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's an incredibly easy to use all-in-one accounting solution that's built for freelancers, all the way up to large businesses. Creating and managing invoices is very easy and you can even sync it up to your bank account. Whilst many of the more advanced accounting features go unused by myself I can clearly see the value in them for others.

    Cons

    It's not the cheapest solution if you're just creating a few invoices each month but for any typical independent professional it's a great solution. I can't think of any real cons to this product.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Denise from sandstonecastles

    Number of employees: 1 employee

    March 2018

    Easily halved my time spent on bookkeeping and accounting

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I've worked with accounting software before so it didn't need much time to set up. I also like how everything is linked – contacts to invoices to banking feed... lots of the features are automised so you don't have to do everything twice and the system learns and adapts to your set up, e.g. it starts guessing the categories for expenses and other items in your banking feed.

    Cons

    It doesn't come cheap which for a freelancer is perhaps the biggest hurdle. But it is good value for money.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Verified Reviewer

    Number of employees: 11-50 employees

    March 2018

    Might not be the best choice from my perspective

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We use it where I work as a way to track work hours. Usage is pretty simple and the features are sufficient. If you need to track time precisely, there's a nice start/stop function, and if you don't, there are means to insert a whole week in a row. If you're a developer, you'll appreciate the APIs that allow building customized reports for accounting.

    Cons

    If you don't need precise time tracking, but need to split hours on different activities, data entering becomes pretty slow. You can generate monthly reports to check what to expect from the paycheck, but checking if you made mistakes in the data entry is as difficult as it is entering it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: FreeAgent Central, FreeAgent Central

    April 2018

    Hi there, Thank you for reviewing FreeAgent. We're glad to hear you found our time tracking features helpful. Regarding the aspects you found frustrating, we appreciate you taking the time to share your feedback and we've shared it with our product team. All the best, The FreeAgent Team

  • Sundeep from Ernst and Young LLP

    March 2018

    Designed for smaller non complex businesses

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Generating reports for financial statement preparation for client's year-ends

    Pros

    Visually pleasing, generates reports that small businesses require to stay on top of financial performance.

    Cons

    It probably would not be an ideal software if your business grows as you may need financial reporting needs would be more complex than what this software generates.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: FreeAgent Central, FreeAgent Central

    April 2018

    Hi Sundeep, Thank you for taking the time to share your review of FreeAgent, we really appreciate it. The FreeAgent Team

  • Verified Reviewer

    Number of employees: 1 employee

    March 2018

    Really useful for managing cash flow

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Syncing with your bank accounts allows you to keep track of expenses, income and bills really easily. There is good help in the support section and it is good to be able to get some automated analysis of the figures too.

    Cons

    The time tracking feature is not very flexible and has caused me issues, I am using a different software to track time now. The design also is quite accountant-oriented

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Verified Reviewer

    March 2018

    Like the product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy assess and works great for tracking my time and billing clients. The bank feed works well. I like the overview information of the home screen dash board.

    Cons

    I have an accounting background and am a bit frustrated with how to pay bills and reconciling an account. It has not been very easy for me to understand how some of the functions work - relative to other software that I have used. Some one with out my background might find it easy to understand.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: FreeAgent Central, FreeAgent Central

    March 2018

    Hi there, Thank you for taking the time to leave us a review. It's great to hear about the features you like using. Regarding the parts you are frustrated with, could you please contact our support team on 0800 288 8691 and explain this to them in more detail? They may be able to help you, and they can pass on any specific feedback for improving the product to our engineering team. Thanks

  • David from Boxhead

    February 2018

    Essential accounting software for any growing business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We've been using Freeagent for over 5 years. In that time frame my company has grown from being a sole-trader to an incorporated limited company with employees. To say that Freeagent has helped facilitate that growth would be an understatement.

    We now use Freeagent for our VAT submission (saving us £200pq accountants fees), Payroll (saving us £10pm per employee), Sending out client estimates/invoices, and what we originally bought it for... Book keeping and accounting.

    We have Freeagent connected to our bank feeds, meaning we are only ever 24hrs out of date with our live bank accounts. This is now a common practice with similar software, but for us it came just at the right time.

    Their team of inhouse accountancy experts is also an incredible resource that we use around once a quarter, or whenever something new crops up that we might need some help with. We still use the skill of an account for filing our end of year accounts, but we could even do this with free agent.

    Cons

    The one thing that has been a niggle like a tiny pebble in your shoe, or scratch on the roof of your mouth, is that you cannot send a remittance! Many people have requested this functionality but it has largely been ignored by the freeagent team. I have no idea whether it is a technical or philosophical reason they've just not engaged with it... If they did implement this functionality it would pretty much make it perfect for my companies needs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tom from Tom McCallum Copy

    Specialty: Marketing Services

    Number of employees: 1 employee

    February 2018

    Easy to use accounting software and a great mobile app

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I found FreeAgent easier to get my head around than other accounting software, both desktop and cloud, that I'd used in the past. I did have to call support a couple of times but I got straight through and they were a pleasure to deal with and sorted all my issues impressively well.

    Pros

    FreeAgent is great in January when I can file my tax return directly to HMRC. The form is also filled with data I've entered throughout the year so self assessment time is pretty hassle free, which s unusual for a freelancer. I've just started using the mobile app and find that this is really is good too. I can take care of all the day-to-day stuff, like explaining bank transactions and entering mileage, when I'm out and about on business to stop it mounting up.

    Cons

    The mobile app is really great, but doesn't yet have the same in-depth functionality as the desktop app.

    This review was submitted organically. No incentive was offered
    Review Source
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