FreeAgent is a cloud-based accounting solution for freelancers, accountants and small businesses owners to manage invoices, expenses, payroll, tax returns and other accounting tasks. FreeAgent also offers dedicated mobile apps for iOS and Android devices.

FreeAgent allows accountants to set up recurring invoices which are automatically sent to clients as reminders to make payments. Users can also track expenses by uploading the photo of an expense receipt with the FreeAgent mobile app. The solution offers a built-in stopwatch feature to manage timesheets and track employee hours.

The user dashboard provides an overview of key business metrics from a single screen. Business owners can track invoices, estimates, timelines and project status. Tax timeline features also provide updates and reminders about deadlines and tax dues. FreeAgent uses a 256-bit secure socket layer connection to secure user data.

Invoice
Invoice

Invoice

Dashboard

Dashboard

Dashboard

Dashboard

Transaction list

Transaction list

Supported Operating System(s):

Web browser (OS agnostic)



103 Reviews of FreeAgent

Overall rating

4.5 / 5 stars

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Wilford from Smart Tech Computers Inc

Number of employees:  11-50 employees

Ease-of-use

Functionality

October 2018

Wilford

Pros

It has a customizable visual interface that makes working with this program great. The projects section also has some great reporting functions.

Cons

The recurring billing is a little bit difficult to get to grips with but once you understand it, there are no issues.

Review Source: Capterra
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Verified Reviewer

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

The only accounting software I would use

I use Freeagent to run my entire business- to invoice and to monitor missing payments, to file both my tax and vat returns, its an incredible tool for my business

Pros

Great customer support- all from trained accountants in the UK that are able to walk you through any problems you might encounter when doing you tax and vat returns

Cons

None- inpeciable and consistent service at all times.

Review Source: Capterra

Greg from SpringField Payments

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great for Freelancers

Pros

FreeAgents offers a lot of features for a very low price and the customer service is good also. I have used them for 3 years and there are other programs that may be a little better, but they are also a lot more expensive.

Cons

I wish that recurring billing was a little easier and the number of integrations is good, but it does not integrate with one of my core programs which is a bummer.

Review Source: GetApp
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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Seriously overpriced awkward software

I bought into the whole cool new FreeAgent software buzz and as the price was high, I thought, they must be able to offer better features than the others. To say that I was disappointed is a gross understatement. There are so many flaws in this software, I'm surprised they haven't yet been sued under fit for purpose laws. I definitely recommend staying away from this software and if you do have to use it, beware.

Pros

It does try very hard to be all things to minuscule businesses. The customer service department are available most of the time but not always competent.

Cons

They guys who wrote it think they are cool so they write really unprofessional familiarity messages that are really desperate.
The software is awkward, cumbersome and I don't trust the outcomes.
It dangerously empowers unqualified users to do their own tax returns wrongly and invites HMRC to investigate them.
It empowers unqualified users to process their own payroll wrongly meaning that they miss out on allowances that are available through qualified accountants.
The software isn't capable of carrying out simple basic level bookkeeping tasks and the customer services department dream up complicated workarounds rather than getting the issues fixed. Buyers beware,

Review Source: Capterra

Response: FreeAgent Central, FreeAgent Central

October 2018

Hi there, Thanks for taking the time to share your thoughts. FreeAgent works with 1,000+ accountant practices in the UK who use and recommend us for their small business clients. Our aim is to empower those small business owners with their finances, not to provide accounting advice. Instead, we facilitate submitting filings to HMRC through FreeAgent. Our software is fully compliant and we¿re recognised as an approved partner by HMRC. See their lists of approved software providers here: http://ow.ly/5PA530m2EB3. We also recommend our customers work with an accountant when needed and share a directory of accountants: http://ow.ly/OU2T30m2OJZ. We're nationally recognised in the industry and were recently awarded Small Business Accounting Software of the Year: http://ow.ly/oZZv30m2E11. As we're constantly working to grow our software, we really appreciate user feedback. If you¿re happy to share more, we¿d love to hear from you: support@freeagent.com Many thanks, FreeAgent Team

Andy from Dome Environmental Ltd

Industry:  Media

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Reasobnable software for small to micro business but with a few tragic flaws

Be very wary of this company's operating proceedures...

Pros

The software is access able over the internet, the front end looks OK and the and set up is fairly quick.

Cons

When i was in dispute with my accountant after they missed my annual return date I decided to change accountants. The accountants were able to cut off my access until I had paid their bill, including the cost of my annual return and pay roll which they didn't even perform. Needing access I had to pay rather than wait the two week period as stipulated by FreeAgent. I have since changed to a software where I am in control of access to my accounts.. All the customer service team could do was argue with me...

Review Source

Mayur from Wipro Limited

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Could the role of a bookkeeper and an accountant in a better way.

Pros

The API extension is very useful. Through this application, the job of payment and expenses are easier. Since Payroll is available, it is possible to handle all types of invoices. The android application is also very good in its functionality. They give a crisp background on every transaction that is being processed. Also, this application could prove to be more useful to small business groups.

Cons

It is a very expensive software compared to other similar software. The customer support team does not cooperate well with the users. They tend to complicate the troubles of the users. Also, they do not work 24/7.

Review Source: GetApp

Steve from SG Heating

Industry:  Other

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

So much easier

This product has made running my business do much easier.It takes a little getting used to but once grappled it’s a breeze!

Pros

The bank reconciling makes marking off transactions and paid invoices so easy. The ability to resend email reminders and show whether an email has been received by a customer is great.

Cons

More template options would be good and the ability to put terms and conditions into the back of a invoice.

Review Source

Anil from India Yamaha Motor Pvt. Ltd.

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Advanced and easy to use online accounting software.

Pros

You can effectively manage and keep a track of your invoices, expenses and calculate your profits in one place. For each account, there are no such limits on the number of users allowed to access an account. Round the clock customer service and support system are provided. The application is integrated with payroll functionalities. You can contact their accounting experts if you encounter any issues. You can check out the thirty-day trial version, then move on to the paid version, they don’t charge any setup fee.

Cons

It is difficult to export information (if you need it in the CSV format). Expensive when compared to other accounting solutions.

Review Source: GetApp

Rouska from Kuva

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Essential tool for managing finance

Pros

* Auto integration with banking API feeds
* Intelligent learning for your regular banking transactions
* Templates for sending invoices etc
* VAT & SA form integration with HMRC

Cons

* Slightly clunky UI for viewing recent expenses
* Inability to remove user's who have left the business

Review Source: Capterra

Response: FreeAgent Central, FreeAgent Central

July 2018

Hi Rouska, Thank you for the positive review of FreeAgent. It was great to hear about all of the features that are most valuable to you. We appreciate the additional feedback too and have passed it along to our Product Team. All the best, The FreeAgent Team

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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Fantastically simple accounting software for small businesses

Pros

Incredibly easy to learn how to use even if you've never managed a business before. Perfect for freelancers as well as small-businesses. Nice design both for the website as well as the PDFs created.

Cons

Large businesses and more experienced accountants are likely to find the functionality a bit limiting.

Review Source: Capterra

Response: FreeAgent Central, FreeAgent Central

July 2018

Hi there, We just wanted to say thank you for the kind words about FreeAgent, we really appreciate it! All the best, The FreeAgent Team

Zack from Tinkerbot Games

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Quite possibly saved my business

Pros

Where to start. I LOVE Freeagent! It's so easy to use, it gives great reports, it automatically pulls in bank statements! Brilliant!

Cons

The only thing I would like to see is a little more clarity regarding the different categories of spending and VAT eligibility.

Review Source: Capterra

Response: FreeAgent Central, FreeAgent Central

July 2018

Hi Zack, Thank you so much for the positive words, it's great to hear that FreeAgent has been such a big help for you and your business. We appreciate your feedback about the categories and VAT eligibility too, we've passed them along to our Product Team to review! All the best, The FreeAgent Team

Demarco from World Financial Group

Industry:  Insurance

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

June 2018

FreeAgent - For more simplified accounting

Pros

It provides accounting services at your fingertips. You can use it to track invoices, expenses, and banking, as well as some other good features. It has a free trial so you can use it with no obligation. After the trial the rates goes up per month to use. At this price it is very worth it as most other services are slightly more expensive. It can be used as an alternative to more costly programs.

Cons

As your business grows, you may need an accounting software that can do more complex features. This is intended more for a small business. Medium sized and large sized companies may need software that can handle thousands of inputs a week.

Review Source

Jahiezer from Apok, C.A.

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

one of the best to accounting software in the market

Pros

Functional and a UI really nice design. Good pricing, it's one of the best investment for a freelancer who have some time working. This app really help me in may freelance career

Cons

some times it's difficult to go into some tools. you cant import all the info you want to into this app. No have a computer app, you must have to go into the navigator or your cell phone

Review Source: GetApp
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Very easy and great help function

Pros

I love how it links to my bank account and easily allows me to enter bills and mark them paid. Some trickier transaction types were not obvious but the help screen is comprehensive.

Cons

I haven't found an account reconciliation feature. I am used to that with QuickBooks and would like to have it here. It's possible there is a reconciliation feature and I haven't spotted it yet.

Review Source: Capterra

Response: FreeAgent Central, FreeAgent Central

May 2018

Thank you for taking the time to leave this review. It's great to see that you're enjoying using our product! Regarding account reconciliation - have a read through this article and hopefully it will help you get set up with everything you need. https://support.freeagent.com/hc/en-gb/articles/115001222444-Bank-Reconciliation If you have any difficulty please email support@freeagent.com and someone will be happy to help!

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Took the worst part of owning a business and made it almost fun

Pros

The end to end connectivity. Booking time spent with a client turns into an invoice turns into a payment at the bank - and all this is tracked. What used to take hours in excel is all at a glance in FreeAgent.

Cons

I wish that there was a way to use their time tracking module as a separate product. I no longer run a business but would love to use their time tracker with my team at the larger org I now work for.

Review Source: Capterra

Response: FreeAgent Central, FreeAgent Central

April 2018

Hi there, Thank you for sharing your review, we really appreciate it. It was great to hear which FreeAgent features you found most helpful. I've also passed along your time tracking module feedback to our product team. Thanks again! The FreeAgent Team

Jamie from Dubber

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

The perfect accounting software for freelancers

Pros

It's an incredibly easy to use all-in-one accounting solution that's built for freelancers, all the way up to large businesses. Creating and managing invoices is very easy and you can even sync it up to your bank account. Whilst many of the more advanced accounting features go unused by myself I can clearly see the value in them for others.

Cons

It's not the cheapest solution if you're just creating a few invoices each month but for any typical independent professional it's a great solution. I can't think of any real cons to this product.

Review Source: GetApp

Denise from sandstonecastles

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Easily halved my time spent on bookkeeping and accounting

Pros

I've worked with accounting software before so it didn't need much time to set up. I also like how everything is linked – contacts to invoices to banking feed... lots of the features are automised so you don't have to do everything twice and the system learns and adapts to your set up, e.g. it starts guessing the categories for expenses and other items in your banking feed.

Cons

It doesn't come cheap which for a freelancer is perhaps the biggest hurdle. But it is good value for money.

Review Source: GetApp
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Might not be the best choice from my perspective

Pros

We use it where I work as a way to track work hours. Usage is pretty simple and the features are sufficient. If you need to track time precisely, there's a nice start/stop function, and if you don't, there are means to insert a whole week in a row. If you're a developer, you'll appreciate the APIs that allow building customized reports for accounting.

Cons

If you don't need precise time tracking, but need to split hours on different activities, data entering becomes pretty slow. You can generate monthly reports to check what to expect from the paycheck, but checking if you made mistakes in the data entry is as difficult as it is entering it.

Review Source: Capterra

Response: FreeAgent Central, FreeAgent Central

April 2018

Hi there, Thank you for reviewing FreeAgent. We're glad to hear you found our time tracking features helpful. Regarding the aspects you found frustrating, we appreciate you taking the time to share your feedback and we've shared it with our product team. All the best, The FreeAgent Team

Sundeep from Ernst and Young LLP

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Designed for smaller non complex businesses

Generating reports for financial statement preparation for client's year-ends

Pros

Visually pleasing, generates reports that small businesses require to stay on top of financial performance.

Cons

It probably would not be an ideal software if your business grows as you may need financial reporting needs would be more complex than what this software generates.

Review Source: Capterra

Response: FreeAgent Central, FreeAgent Central

April 2018

Hi Sundeep, Thank you for taking the time to share your review of FreeAgent, we really appreciate it. The FreeAgent Team

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Verified Reviewer

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Really useful for managing cash flow

Pros

Syncing with your bank accounts allows you to keep track of expenses, income and bills really easily. There is good help in the support section and it is good to be able to get some automated analysis of the figures too.

Cons

The time tracking feature is not very flexible and has caused me issues, I am using a different software to track time now. The design also is quite accountant-oriented

Review Source: GetApp

Displaying 1 - 20 of 103 reviews