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What is FreeAgent?
FreeAgent is award-winning online accounting software designed specifically for small businesses, freelancers and their accountants and bookkeepers. Over 100,000 customers use FreeAgent to manage their business accounts – all done simply, without confusing accounting jargon and with a friendly team of support accountants to help them stay on track.
FreeAgent is packed full of big features for small businesses. The software helps business owners take care of their day-to-day admin, from managing expenses, running RTI-compliant payroll and time tracking, to creating and sending invoices and monitoring cashflow.
On top of this, FreeAgent has a personalised ‘Tax Timeline’ of upcoming deadlines and amounts due, as well as the functionality to file VAT, RTI and Self Assess... read more
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User Review Highlights
4.39
126 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"Quotation system works well, bank integration excellent and shared access for my back office book keepers means a lot less hassle. Love the App for capturing expenses and mileage."
"Easy to use with a good range of functions and fantastic customer support. Regularly updating with new features."
"It allows to better organised both my bookeeping but as well my employee work due to its usability. Love as well the API integration that allow me to create custom analysis."
"Drag and drop receipts into web interface (you have to upload through file navigation). Quick take photo for expense button (mobile)."
"Sometimes it's tricky to work out how something works and you have to go and get help from customer support, but this may be more user incompetence than anything wrong with the software."
"Several essential basic functions are missing and it is very restrictive/prescriptive forcing you to work their way or not at all."
Read user reviews
How much does FreeAgent cost?
Right now, you can get 50% off FreeAgent for your first 6 months if you're a new subscriber, plus a free 30 day trial. Pay as you go every month or pay annually and get 12 months for the price of 10. All plans include as many users, clients and projects as you want, at no extra cost. The first 30 days are free and no credit card is required. There are no set-up fees of any kind and you can easily cancel your account at any time.
Starting price
£9.50 per month
Free trial
Available
Free version
Not Available
Which features does FreeAgent offer?
Core features:
AccountingAccounts PayableAccounts ReceivableActivity DashboardAPIAudit TrailBank ReconciliationBillable Items TrackingBilling & InvoicingBilling Rate ManagementShow more features +
Other Top Recommended Accounting Software
How easy is FreeAgent to use and deploy?
FreeAgent supports multiple deployment options, including: Cloud, SaaS, Web-based, iPhone, iPad, Android, Windows, Mac, Linux.
4.39/5 out of 126 Reviews
Showing 1 - 5 of 126 reviews
John
Company size: 2 - 10 employees
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2021
Allows me to manage the business effectively

Anne
Verified reviewer
Industry: Environmental Services
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2018
Makes bookkeeping easy for a novice, and still keeps an accountant happy
Saves me a whole lot of time, and helps me keep clear records for my accountant.
Pros
At the moment it's free through my business banking account - I tried it because of this but it would definitely be worth paying for. I am relatively new to running a business and the software is very intuitive for a novice. My accountant is pretty happy with it too, so that's a big thumbs up! It makes invoicing and payment of exenses very easy, and is great for keeping track of money coming in/out and keeping an eye on invoices due for payment. Payroll is incorporated (you can file it with HMRC through FreeAgent or let your accountant do it separately). I also like the fact that it reminds me when my corporation tax and annual accounts are due. In a few clicks I can see my profit & loss account and my trial balance as well as spend in the different (customisable) categories. Really helps me keep on top of everything. The Android app is also great for reconciling payments and recording expenses on the move. The help files are fantastic, and the clear accounting descriptions and explanations make them a great resource for a small business even if you don't use the software.
Cons
Exporting information is a bit tricky in some areas - you can get a pdf out quite easily but an xls or csv would be more useful (you can export the entire company dataset as a csv, but not filtered individual elements such as unpaid expenses or balances within individual accounts). In some cases you can get round this by cutting and pasting, but it's a bit fiddly. Exporting all company data does not export attachments - so you need to keep a separate copy of scanned receipts etc outside FreeAgent. It is one of the more expensive cloud accounting software packages out there, but I have looked at a whole range and you can't beat the functionality, so that's what you are paying for I guess!

Response from FreeAgent Central
Hi Anne, Thank you for taking the time to leave us a review. It's great to hear about the features you like using and we really appreciate your positive feedback. I'm also pleased to say that we are currently working on improving our exporting data feature, which will be released very soon. Thanks again for using FreeAgent, we really appreciate it! All the best, The FreeAgent Team
Replied April 2018
Ben
Company size: 1 employee
Industry: Accounting
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2020
Affordable accounting software; good but needs a few tweaks to be great
Clients who have made the transition can be viewed on one dashboard, and makes managing client records much easier.
Pros
Very easy to onboard clients; Linking bank accounts through open banking is straightforward and facility works well; Simple user interface makes it easy for novices to use; Very good customer support; Can be had for free of you use and RBS group bank account including Mettle; On the go invoicing is nice for some business as well as the expense logger
Cons
Not as flexible as some accounting packages; a few of the facilities are still a work in progress and you need to do a workaround
Reasons for choosing FreeAgent
The cost-free option makes it an easy sell to help clients transition to the cloud accounting world. I still use Xero and others to give clients a choice
Anonymous
Company size: 2-10 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2019
Painful to use, Clunky and not great
Using the software was very awkward and restrictive. I lost confidence in it very early on. My experience has been years of utter frustration. Regular promises of fixes and upgrades never materialised over the last 3 years and despite sticking with it, and getting the software for free, I ended up having to opt for better software. Customer services are quick to respond but they tend to misinterpret your issue. Their idea of helping is sending you a link to a long drawn out document that frustrates you even more than the original issue. Most of the issues can't be resolved by sympathetic customer support reps because they are hard-coded into the software as basic incapabilities.
Pros
It's a Scottish company, albeit taken over by an anti-Scottish UK bank. Customer services are relatively quick to respond but don't often understand or resolve your issue. They do send you a Monday motivator which is useful. It's now free if you bank with RBS/Nat West, but I'd rather not bank with either and even at £0 it's not worth it. I'd rather pay for a decent software and save the cost of hours of inefficiency and extra accountancy fees later.
Cons
It is very clunky and awkward to use. It is very expensive for what it is and definitely not even worth using for free. Several essential basic functions are missing and it is very restrictive/prescriptive forcing you to work their way or not at all. Customer services regularly have to fudge "workarounds" to fill the gaps in FreeAgent's basic functionality and often these "workarounds" make more mess than doing nothing, leaving you with more to pay your accountant to fix it. FreeAgent does several things in very unusual ways and then doesn't allow you to fix them. Payroll does post journals into your ledgers but even the best accountants can't make any sense of them. This software tries to be all things to small businesses giving tools that quite frankly are dangerous to unqualified accountants. It allows you to do your own VAT, Corporation Tax and Self Assessment wrongly, without any tax planning advice which could cost you tens of thousands of pounds in VAT/tax that isn't due, not to mention HMRC penalties etc. I know of several clients who have overpaid an absolute fortune and had seriously damaging run-ins with HMRC as a direct result of trying to DIY using this software. Buyer BEWARE!!!

Response from FreeAgent Central
Hi there, We¿re really sorry to hear about your experience and appreciate you taking the time to share your feedback and frustrations. If there's anything we can do to help improve your experience, or any additional feedback you'd like to share with us, please contact us at @support@freeagent.com. Warm regards, The FreeAgent Team
Replied March 2019
Ian
Company size: 2-10 employees
Industry: Sports
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2021
Freeagent comments
Freeagent has provided my new company with a free, user-friendly and generally effective business accounting system
Pros
It came free linked to my sign-up to my online business banking account. Customer support is quick and comprehensive. It's reasonably user-friendly for the non-accountant to use.
Cons
It can sometimes confuse as to where administration input linked to an expense transaction should be applied - through the bank account app or Freeagent
Reasons for choosing FreeAgent
Came free with my online business bank account
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