FreeAgent Software


FreeAgent is a cloud-based accounting solution for freelancers, accountants and small businesses owners to manage invoices, expenses, payroll, tax returns and other accounting tasks. FreeAgent also offers dedicated mobile apps for iOS and Android devices.

FreeAgent allows accountants to set up recurring invoices which are automatically sent to clients as reminders to make payments. Users can also track expenses by uploading the photo of an expense receipt with the FreeAgent mobile app. The solution offers a built-in stopwatch feature to manage timesheets and track employee hours.

The user dashboard provides an overview of key business metrics from a single screen. Business owners can track invoices, estimates, timelines and project status. Tax timeline features also provide updates and reminders about deadlines and tax dues. FreeAgent uses a 256-bit secure socket layer connection to secure user data.



109 Reviews of FreeAgent

Overall rating

4.36 / 5 stars

Filters:

Showing 1 - 20 of 109 reviews

January 2019

Stanisa from Strigopix

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

If you're running a small business, you need this!

I love using FreeAgent for my business and it really is a necessity.

Pros

It's amazing accounting software and it's cheap as well. It does all for you, you don't have to have some great knowledge for it to use. I love it.

Cons

I don't have anything negative to say about it.

Response from FreeAgent Central of FreeAgent Central

Replied January 2019

Hi Stanisa, Thank you for being a FreeAgent user and for taking the time to share your review of FreeAgent, we really appreciate the kind words! The FreeAgent Team

January 2019

Owen from Pixl

Company Size: 1 employee

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

January 2019

Generally good but some areas that badly need an update

Generally a solid piece of software but lacks some feature sets common in alternatives such as Zoho

Pros

Super responsive customer support
Most day to day business transactions covered well
Generally clean design

Cons

The expense handling suite is quite poor (both mobile and web)
e.g. Does not have the following
- Sortable columns in the expense listing table (e.g. list by highest value descending, or name)
- Ability to filter by type or project
- Drag and drop receipts into web interface (you have to upload through file navigation)
- Quick take photo for expense button (mobile)
- Ability to email expense emails or pics of receipts to an inbox

Timesheet feature set also rather basic

November 2018

John from Sharpmonkeys

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Allows me to manage the business effectively

FreeAgent allows me to see at a glance what we are owed, who the biggest culprits are and to automatically send out overdue reminders. So much easier than chasing on the phone.

Pros

FreeAgent has enabled me to free up so much of my time because i can schedule and manage invoices individually or on repeat. Also helps when preparing tax and vat returns.

Cons

The function to connect credit card accounts does not always work that well but i think we have cracked it.

Response from FreeAgent Central of FreeAgent Central

Replied January 2019

Hi John, Thank you for taking the time to share your review, we really appreciate it! If you experience any additional issues with connecting your account, please let us know at support@freeagent.com as our support team is always happy to help. The FreeAgent Team

November 2018

Subathra from Yaazh Xenomics

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Best accounting software

Pros

Easy to use. Multiple payment options Paypal, Stipe etc.,) integration possible. Multicurrency invoicing option is good. Email Invoicing and time tracking is good.

Cons

No major cons are seen in this software. Little expensive compared with similar applications. But it is worth paying.

November 2018

suresh from Yaazh Xenomics

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

best cloud based accounting tools

Pros

For better accounting, this tool is very helpful in the small business. Since it is cloud based we can access from anywhere. API extension is helpful

Cons

Few options are not user-friendly. Some options are limited for large business users. No other major cons in this tool.

November 2018

John from MPHG Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Great accounting software

Very clean app gives good insights from the overview page.

Pros

It's just so easy to use. We run our plumbing business with this app and it integrates well with Commusoft our field service management software reducing time spent double entering information and doing tasks like invoicing. Now we invoice and complete the job in Commusoft and it pushes al the relevant information to Freeagent.

Cons

It only does CIS one way. As we have grown from a subcontractor into a contractor that now employs subcontractors we need a simple way to process CIS invoices from our SC's

Response from FreeAgent Central of FreeAgent Central

Replied November 2018

Hi John, Thank you for taking the time to share your review of FreeAgent, we really appreciate it. It was great to hear how you and your business use FreeAgent. Thanks for the feedback about CIS too, we've passed it along to our product team. The FreeAgent Team

October 2018

Wilford from Smart Tech Computers Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

Wilford

Pros

It has a customizable visual interface that makes working with this program great. The projects section also has some great reporting functions.

Cons

The recurring billing is a little bit difficult to get to grips with but once you understand it, there are no issues.

Response from FreeAgent Central of FreeAgent Central

Replied November 2018

Hi Wilford, Thank you for taking the time to share your review of FreeAgent, we really appreciate it. The FreeAgent Team

October 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

The only accounting software I would use

I use Freeagent to run my entire business- to invoice and to monitor missing payments, to file both my tax and vat returns, its an incredible tool for my business

Pros

Great customer support- all from trained accountants in the UK that are able to walk you through any problems you might encounter when doing you tax and vat returns

Cons

None- inpeciable and consistent service at all times.

Response from FreeAgent Central of FreeAgent Central

Replied November 2018

Hi there, Thank you for the kind words and your positive review, we really appreciate it! The FreeAgent Team

September 2018

Greg from SpringField Payments

Company Size: 1 employee

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

Great for Freelancers

Pros

FreeAgents offers a lot of features for a very low price and the customer service is good also. I have used them for 3 years and there are other programs that may be a little better, but they are also a lot more expensive.

Cons

I wish that recurring billing was a little easier and the number of integrations is good, but it does not integrate with one of my core programs which is a bummer.

September 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

3 of 5

Functionality

1 of 5

September 2018

Seriously overpriced awkward software

I bought into the whole cool new FreeAgent software buzz and as the price was high, I thought, they must be able to offer better features than the others. To say that I was disappointed is a gross understatement. There are so many flaws in this software, I'm surprised they haven't yet been sued under fit for purpose laws. I definitely recommend staying away from this software and if you do have to use it, beware.

Pros

It does try very hard to be all things to minuscule businesses. The customer service department are available most of the time but not always competent.

Cons

They guys who wrote it think they are cool so they write really unprofessional familiarity messages that are really desperate.
The software is awkward, cumbersome and I don't trust the outcomes.
It dangerously empowers unqualified users to do their own tax returns wrongly and invites HMRC to investigate them.
It empowers unqualified users to process their own payroll wrongly meaning that they miss out on allowances that are available through qualified accountants.
The software isn't capable of carrying out simple basic level bookkeeping tasks and the customer services department dream up complicated workarounds rather than getting the issues fixed. Buyers beware,

Response from FreeAgent Central of FreeAgent Central

Replied October 2018

Hi there, Thanks for taking the time to share your thoughts. FreeAgent works with 1,000+ accountant practices in the UK who use and recommend us for their small business clients. Our aim is to empower those small business owners with their finances, not to provide accounting advice. Instead, we facilitate submitting filings to HMRC through FreeAgent. Our software is fully compliant and we¿re recognised as an approved partner by HMRC. See their lists of approved software providers here: http://ow.ly/5PA530m2EB3. We also recommend our customers work with an accountant when needed and share a directory of accountants: http://ow.ly/OU2T30m2OJZ. We're nationally recognised in the industry and were recently awarded Small Business Accounting Software of the Year: http://ow.ly/oZZv30m2E11. As we're constantly working to grow our software, we really appreciate user feedback. If you¿re happy to share more, we¿d love to hear from you: support@freeagent.com Many thanks, FreeAgent Team

September 2018

Andy from Dome Environmental Ltd

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

3 of 5

September 2018

Reasobnable software for small to micro business but with a few tragic flaws

Be very wary of this company's operating proceedures...

Pros

The software is access able over the internet, the front end looks OK and the and set up is fairly quick.

Cons

When i was in dispute with my accountant after they missed my annual return date I decided to change accountants. The accountants were able to cut off my access until I had paid their bill, including the cost of my annual return and pay roll which they didn't even perform. Needing access I had to pay rather than wait the two week period as stipulated by FreeAgent. I have since changed to a software where I am in control of access to my accounts.. All the customer service team could do was argue with me...

August 2018

Mayur from Wipro Limited

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

4 of 5

August 2018

Could the role of a bookkeeper and an accountant in a better way.

Pros

The API extension is very useful. Through this application, the job of payment and expenses are easier. Since Payroll is available, it is possible to handle all types of invoices. The android application is also very good in its functionality. They give a crisp background on every transaction that is being processed. Also, this application could prove to be more useful to small business groups.

Cons

It is a very expensive software compared to other similar software. The customer support team does not cooperate well with the users. They tend to complicate the troubles of the users. Also, they do not work 24/7.

July 2018

Steve from SG Heating

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

So much easier

This product has made running my business do much easier.It takes a little getting used to but once grappled it’s a breeze!

Pros

The bank reconciling makes marking off transactions and paid invoices so easy. The ability to resend email reminders and show whether an email has been received by a customer is great.

Cons

More template options would be good and the ability to put terms and conditions into the back of a invoice.

July 2018

Anil from India Yamaha Motor Pvt. Ltd.

Company Size: 1,001-5,000 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Advanced and easy to use online accounting software.

Pros

You can effectively manage and keep a track of your invoices, expenses and calculate your profits in one place. For each account, there are no such limits on the number of users allowed to access an account. Round the clock customer service and support system are provided. The application is integrated with payroll functionalities. You can contact their accounting experts if you encounter any issues. You can check out the thirty-day trial version, then move on to the paid version, they don’t charge any setup fee.

Cons

It is difficult to export information (if you need it in the CSV format). Expensive when compared to other accounting solutions.

July 2018

Rouska from Kuva

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Essential tool for managing finance

Pros

* Auto integration with banking API feeds
* Intelligent learning for your regular banking transactions
* Templates for sending invoices etc
* VAT & SA form integration with HMRC

Cons

* Slightly clunky UI for viewing recent expenses
* Inability to remove user's who have left the business

Response from FreeAgent Central of FreeAgent Central

Replied July 2018

Hi Rouska, Thank you for the positive review of FreeAgent. It was great to hear about all of the features that are most valuable to you. We appreciate the additional feedback too and have passed it along to our Product Team. All the best, The FreeAgent Team

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Fantastically simple accounting software for small businesses

Pros

Incredibly easy to learn how to use even if you've never managed a business before. Perfect for freelancers as well as small-businesses. Nice design both for the website as well as the PDFs created.

Cons

Large businesses and more experienced accountants are likely to find the functionality a bit limiting.

Response from FreeAgent Central of FreeAgent Central

Replied July 2018

Hi there, We just wanted to say thank you for the kind words about FreeAgent, we really appreciate it! All the best, The FreeAgent Team

June 2018

Zack from Tinkerbot Games

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Quite possibly saved my business

Pros

Where to start. I LOVE Freeagent! It's so easy to use, it gives great reports, it automatically pulls in bank statements! Brilliant!

Cons

The only thing I would like to see is a little more clarity regarding the different categories of spending and VAT eligibility.

Response from FreeAgent Central of FreeAgent Central

Replied July 2018

Hi Zack, Thank you so much for the positive words, it's great to hear that FreeAgent has been such a big help for you and your business. We appreciate your feedback about the categories and VAT eligibility too, we've passed them along to our Product Team to review! All the best, The FreeAgent Team

June 2018

Demarco from World Financial Group

Company Size: 1 employee

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

FreeAgent - For more simplified accounting

Pros

It provides accounting services at your fingertips. You can use it to track invoices, expenses, and banking, as well as some other good features. It has a free trial so you can use it with no obligation. After the trial the rates goes up per month to use. At this price it is very worth it as most other services are slightly more expensive. It can be used as an alternative to more costly programs.

Cons

As your business grows, you may need an accounting software that can do more complex features. This is intended more for a small business. Medium sized and large sized companies may need software that can handle thousands of inputs a week.

June 2018

Jahiezer from Apok, C.A.

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

2 of 5

Functionality

5 of 5

June 2018

one of the best to accounting software in the market

Pros

Functional and a UI really nice design. Good pricing, it's one of the best investment for a freelancer who have some time working. This app really help me in may freelance career

Cons

some times it's difficult to go into some tools. you cant import all the info you want to into this app. No have a computer app, you must have to go into the navigator or your cell phone

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Very easy and great help function

Pros

I love how it links to my bank account and easily allows me to enter bills and mark them paid. Some trickier transaction types were not obvious but the help screen is comprehensive.

Cons

I haven't found an account reconciliation feature. I am used to that with QuickBooks and would like to have it here. It's possible there is a reconciliation feature and I haven't spotted it yet.

Response from FreeAgent Central of FreeAgent Central

Replied May 2018

Thank you for taking the time to leave this review. It's great to see that you're enjoying using our product! Regarding account reconciliation - have a read through this article and hopefully it will help you get set up with everything you need. https://support.freeagent.com/hc/en-gb/articles/115001222444-Bank-Reconciliation If you have any difficulty please email support@freeagent.com and someone will be happy to help!