Is FreeAgent right for your business?

We’re here to help you make the best Accounting Software choice.

best for

  • Accounting
  • Best For Small Business Sizes
  • Supports Multiple Platforms

what reviewers say

  • Great value for money
  • Great ease of use
  • Great functionality
Frontrunners

Frontrunner 2020

Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

What is FreeAgent?

FreeAgent is award-winning online accounting software designed specifically for small businesses, freelancers and their accountants and bookkeepers. Over 100,000 customers use FreeAgent to manage their business accounts – all done simply, without confusing accounting jargon and with a friendly team of support accountants to help them stay on track. FreeAgent is packed full of big features for small businesses. The software helps business owners take care of their day-to-day admin, from managing expenses, running RTI-compliant payroll and time tracking, to creating and sending invoices and monitoring cashflow. On top of this, FreeAgent has a personalised ‘Tax Timeline’ of upcoming deadlines and amounts due, as well as the functionality to file VAT, RTI and Self Assess... read more

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FreeAgent Mobile App
FreeAgent Mobile App
Banking in FreeAgent
Banking in FreeAgent
Invoices in FreeAgent
Invoices in FreeAgent
Reconciling transactions in FreeAgent
Reconciling transactions in FreeAgent
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User Review Highlights

4.39

126 Reviews

5
77
4
32
3
10
2
3
1
4
4.5

Ease-of-use

out of 5
4.5

Customer Support

out of 5
4

Value for money

out of 5
4.5

Functionality

out of 5
  • icon"Quotation system works well, bank integration excellent and shared access for my back office book keepers means a lot less hassle. Love the App for capturing expenses and mileage."
  • icon"Easy to use with a good range of functions and fantastic customer support. Regularly updating with new features."
  • icon"It allows to better organised both my bookeeping but as well my employee work due to its usability. Love as well the API integration that allow me to create custom analysis."
  • icon"Drag and drop receipts into web interface (you have to upload through file navigation). Quick take photo for expense button (mobile)."
  • icon"Sometimes it's tricky to work out how something works and you have to go and get help from customer support, but this may be more user incompetence than anything wrong with the software."
  • icon"Several essential basic functions are missing and it is very restrictive/prescriptive forcing you to work their way or not at all."

Read user reviews

How much does FreeAgent cost?

Right now, you can get 50% off FreeAgent for your first 6 months if you're a new subscriber, plus a free 30 day trial. Pay as you go every month or pay annually and get 12 months for the price of 10. All plans include as many users, clients and projects as you want, at no extra cost. The first 30 days are free and no credit card is required. There are no set-up fees of any kind and you can easily cancel your account at any time.

Starting price

£9.50 per month

Free trial

Available

Free version

Not Available

Which features does FreeAgent offer?

Core features:

AccountingAccounts PayableAccounts ReceivableActivity DashboardAPIAudit TrailBank ReconciliationBillable Items TrackingBilling & InvoicingBilling Rate ManagementShow more features +

People who reviewed this software give it a 4.5 star rating for functionality.

How easy is FreeAgent to use and deploy?

FreeAgent supports multiple deployment options, including: Cloud, SaaS, Web-based, iPhone, iPad, Android, Windows, Mac, Linux.

People who reviewed this software give it a 4.5 star rating for ease-of-use.

What do verified users say about FreeAgent

4.39/5 out of 126 Reviews

Showing 1 - 5 of 126 reviews

John

Company size: 2 - 10 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

April 2021

Allows me to manage the business effectively

User Profile

Anne

Verified reviewer

Industry: Environmental Services

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

January 2018

Makes bookkeeping easy for a novice, and still keeps an accountant happy

Saves me a whole lot of time, and helps me keep clear records for my accountant.

Pros

At the moment it's free through my business banking account - I tried it because of this but it would definitely be worth paying for. I am relatively new to running a business and the software is very intuitive for a novice. My accountant is pretty happy with it too, so that's a big thumbs up! It makes invoicing and payment of exenses very easy, and is great for keeping track of money coming in/out and keeping an eye on invoices due for payment. Payroll is incorporated (you can file it with HMRC through FreeAgent or let your accountant do it separately). I also like the fact that it reminds me when my corporation tax and annual accounts are due. In a few clicks I can see my profit & loss account and my trial balance as well as spend in the different (customisable) categories. Really helps me keep on top of everything. The Android app is also great for reconciling payments and recording expenses on the move. The help files are fantastic, and the clear accounting descriptions and explanations make them a great resource for a small business even if you don't use the software.

Cons

Exporting information is a bit tricky in some areas - you can get a pdf out quite easily but an xls or csv would be more useful (you can export the entire company dataset as a csv, but not filtered individual elements such as unpaid expenses or balances within individual accounts). In some cases you can get round this by cutting and pasting, but it's a bit fiddly. Exporting all company data does not export attachments - so you need to keep a separate copy of scanned receipts etc outside FreeAgent. It is one of the more expensive cloud accounting software packages out there, but I have looked at a whole range and you can't beat the functionality, so that's what you are paying for I guess!

Response from FreeAgent Central

Hi Anne, Thank you for taking the time to leave us a review. It's great to hear about the features you like using and we really appreciate your positive feedback. I'm also pleased to say that we are currently working on improving our exporting data feature, which will be released very soon. Thanks again for using FreeAgent, we really appreciate it! All the best, The FreeAgent Team

Replied April 2018

Ben

Company size: 1 employee

Industry: Accounting

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

December 2020

Affordable accounting software; good but needs a few tweaks to be great

Clients who have made the transition can be viewed on one dashboard, and makes managing client records much easier.

Pros

Very easy to onboard clients; Linking bank accounts through open banking is straightforward and facility works well; Simple user interface makes it easy for novices to use; Very good customer support; Can be had for free of you use and RBS group bank account including Mettle; On the go invoicing is nice for some business as well as the expense logger

Cons

Not as flexible as some accounting packages; a few of the facilities are still a work in progress and you need to do a workaround

Reasons for choosing FreeAgent

The cost-free option makes it an easy sell to help clients transition to the cloud accounting world. I still use Xero and others to give clients a choice

Anonymous

Company size: 2-10 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
1

Ease-of-use

out of 5
1

Value for money

out of 5
2

Customer support

out of 5
1

Functionality

out of 5

March 2019

Painful to use, Clunky and not great

Using the software was very awkward and restrictive. I lost confidence in it very early on. My experience has been years of utter frustration. Regular promises of fixes and upgrades never materialised over the last 3 years and despite sticking with it, and getting the software for free, I ended up having to opt for better software. Customer services are quick to respond but they tend to misinterpret your issue. Their idea of helping is sending you a link to a long drawn out document that frustrates you even more than the original issue. Most of the issues can't be resolved by sympathetic customer support reps because they are hard-coded into the software as basic incapabilities.

Pros

It's a Scottish company, albeit taken over by an anti-Scottish UK bank. Customer services are relatively quick to respond but don't often understand or resolve your issue. They do send you a Monday motivator which is useful. It's now free if you bank with RBS/Nat West, but I'd rather not bank with either and even at £0 it's not worth it. I'd rather pay for a decent software and save the cost of hours of inefficiency and extra accountancy fees later.

Cons

It is very clunky and awkward to use. It is very expensive for what it is and definitely not even worth using for free. Several essential basic functions are missing and it is very restrictive/prescriptive forcing you to work their way or not at all. Customer services regularly have to fudge "workarounds" to fill the gaps in FreeAgent's basic functionality and often these "workarounds" make more mess than doing nothing, leaving you with more to pay your accountant to fix it. FreeAgent does several things in very unusual ways and then doesn't allow you to fix them. Payroll does post journals into your ledgers but even the best accountants can't make any sense of them. This software tries to be all things to small businesses giving tools that quite frankly are dangerous to unqualified accountants. It allows you to do your own VAT, Corporation Tax and Self Assessment wrongly, without any tax planning advice which could cost you tens of thousands of pounds in VAT/tax that isn't due, not to mention HMRC penalties etc. I know of several clients who have overpaid an absolute fortune and had seriously damaging run-ins with HMRC as a direct result of trying to DIY using this software. Buyer BEWARE!!!

Response from FreeAgent Central

Hi there, We¿re really sorry to hear about your experience and appreciate you taking the time to share your feedback and frustrations. If there's anything we can do to help improve your experience, or any additional feedback you'd like to share with us, please contact us at @support@freeagent.com. Warm regards, The FreeAgent Team

Replied March 2019

Ian

Company size: 2-10 employees

Industry: Sports

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2021

Freeagent comments

Freeagent has provided my new company with a free, user-friendly and generally effective business accounting system

Pros

It came free linked to my sign-up to my online business banking account. Customer support is quick and comprehensive. It's reasonably user-friendly for the non-accountant to use.

Cons

It can sometimes confuse as to where administration input linked to an expense transaction should be applied - through the bank account app or Freeagent

Reasons for choosing FreeAgent

Came free with my online business bank account

Showing 1 - 5 of 126 reviews

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