A few times, I've had to contact their support. They have live-help and the accountants are amazingly responsive, understanding and helpful. One of the best supports I've had in any software.

Saves loads of time and is easy to use for a business owner without the need for a book keeper or accounting person. Love the bank imports and ease of reconciliations. RTI and VAT submissions submit to HMRC straight from the software. I could go on and on here, but having had business since 1999, the importance of having great finance management as a small business can't be understated!

At the moment you can scan/photograph expenses and it can complete the data entry using AI. I can't wait until this can happen for bills too!

My overall experience with FreeAgent is very good, as I've used it for almost 6 years now and it is saving me a lot of time with my accounting and tax filing. It has been a real lifesaver in moments where I either had no time to file my taxes or did not know what to do, so I am very glad to be a long-term user of FreeAgent.

The greatest thing about FreeAgent is the ease of bookkeeping, being able to have any bank transactions and PayPal transactions automatically put into bookkeeping form and easily explain what each transaction is, whether it's a sale or stock purchases. It is online 24/7 so you can access it without having to worry about losing it and you can also back it up if you really want to. The support times are very quick during normal working hours.

Some features of FreeAgent are still very buggy, such as the automation of transactions. For example it will either not detect some transactions or it will do too many, which means you have to check on a regular basis to compare the bookkeeping balance to your actual balances shown on PayPal and your bank, which I think almost defeats the purpose of having bookkeeping software. I really hope they manage to squash these bugs because something as important as tax should not be treated lightly. Early on in their existence they advertised that you would get free accounting advice but now they are very hesitant to do so (e.g: help with knowing how to explain transactions and so on).

I originally found Freeagent around three years ago. I was very excited when I found I could use Freeagent through "My Business Works", a service offered by Barclays, at a reduced rate - except nobody decided to make it clear support is outsourced to "My Business Works" - perhaps the most key feature of freeagent. For around three years I have always been in contact with friendly, kind and lovely staff at Freeagent who have always been happy to provide us with support - I have always avoided "My Business Works Support" as their staff are especially unhelpful, condescending and rude. That was until today. A stubborn, although polite lady refused to give us support despite my explanation of the poor support "My Business Works" offers. Quite simply her unkind, unfriendly action has lost a customer, we are moving to a far more powerful and equally easy to use software called Xilo, with much better support in January. I used to think Freeagent was an actual service whereby one might not be bound to the selfish red-rape rules of the world, and was instead a friendly platform with every customer's interest at heart. I would recommend all to consider Xilo over Freeagent. That is of course unless you want a kick in the teeth for being a long-term loyal customer!

Clients who have made the transition can be viewed on one dashboard, and makes managing client records much easier.

Very easy to onboard clients; Linking bank accounts through open banking is straightforward and facility works well; Simple user interface makes it easy for novices to use; Very good customer support; Can be had for free of you use and RBS group bank account including Mettle; On the go invoicing is nice for some business as well as the expense logger

Not as flexible as some accounting packages; a few of the facilities are still a work in progress and you need to do a workaround

Freeagent covers all our accounting and invoicing needs very well. We have tried one of the leading alternatives but came back as we were so pleased with it.

The billing and invoicing functionality is a key feature of the product and works very well. They send a Monday motivator email summarising your agenda for the week on Monday mornings. This includes items such as unbilled hours logged, payments to approve and bills to chase or pay. MFA is supported for increased security.

There are few things that I don't like to be honest, the only one that can be annoying is the bank feeds can sometimes be a little slow to show items. A manual refresh option for bank feed data would be useful.

Nice and easy to use, makes dreaded bookkeeping a breeze. Highly recommend for small businesses or sole traders - it would save you a lot of accountancy fee.

Having switched from Xero, which I used for a decade, I was pleasantly surprised by how easy it is to use FreeAgent. I would say the user interface and functionality are more intuitive than Xero. The best thing is, the software is free if you have a business account with NatWest or Mettle.

It isn't able to split the actual income and fees when reconciling Stripe transactions. I use the DoubleAgent plug-in as a workaround.

very pleased with it.i was looking for an easy way to send invoices and track payments . This does this and more.

It has made invoicing and tracking payments very easy.I like the way I can create categories to record paymnents in against

Haven't found anything yet that i don't like.I am still trying to work out how I track work done on a job that i do weekly that i then invoice monthly

I got access to this software FREE of charge through banking with RBS. Having previously used Xero for our book-keeping, I found it had the same great functionality but a much slicker design. It's simplicity and ease of use is the best thing going for it.

Had some issues at the beginning with connecting our bank feeds but this was sorted out quickly by the team at FreeAgent - can't think of any real faults with the software.

Great experience, would definitely recommend to small businesses and freelancers!

It's very user friendly. It's great for freelancers or small businesses that do a lot of their own bookkeeping and accounting. It simplifies things in a way to make it easy.

The simplified software is great for basic transactions, but sometimes it would be better to have more customisation. There are fixed categories of expenses, so you can't create a custom one.

Very good, makes sending invoices very easy. I do not use the bills section, so the budgeting and forecasting tools are not relevant to me, however this is no fault of freeagent

Very easy to use as it is an intuitive userface. Does everything I need as a small business, and can easily send information to the accountant at the end of the year.

The bank feed seems a bit tempermental at times.

We've been using Freeagent for over 5 years. In that time frame my company has grown from being a sole-trader to an incorporated limited company with employees. To say that Freeagent has helped facilitate that growth would be an understatement. We now use Freeagent for our VAT submission (saving us £200pq accountants fees), Payroll (saving us £10pm per employee), Sending out client estimates/invoices, and what we originally bought it for... Book keeping and accounting. We have Freeagent connected to our bank feeds, meaning we are only ever 24hrs out of date with our live bank accounts. This is now a common practice with similar software, but for us it came just at the right time. Their team of inhouse accountancy experts is also an incredible resource that we use around once a quarter, or whenever something new crops up that we might need some help with. We still use the skill of an account for filing our end of year accounts, but we could even do this with free agent.

The one thing that has been a niggle like a tiny pebble in your shoe, or scratch on the roof of your mouth, is that you cannot send a remittance! Many people have requested this functionality but it has largely been ignored by the freeagent team. I have no idea whether it is a technical or philosophical reason they've just not engaged with it... If they did implement this functionality it would pretty much make it perfect for my companies needs.

FreeAgent is more advanced than my previous service provider, Freshbooks. It allows me to handle the split between personal/business bank accounts and their expenses better and even submits my tax return to HMRC for me. The few times I've contacted their support, they have responded quickly, actually understood what I've asked and provided a detailed response, specific to my issue.

As a sole trader working on various contracts for 7.5 hours per day, I need to be able to track my time and bill my clients based on it. This is the only area where I found Freshbooks to have the edge—it provided a daily timeline where I could click on my start time, enter the duration, client and project and track my time visually. This meant that I could tell at a glance where there were gaps in my day and correct them accordingly. FreeAgent allows me to add Timeslip entries, however it can get confusing quite quickly as there is no start time and no visual timeline. I have to rely on the running total of hours shown per day and try to work out the amount of hours to submit per task. So the interface isn't as intuitive as I would like, but the wealth of other extra features I have access to with FreeAgent does go some way to making up for it. FreeAgent does also work out at around double the monthly subscription price of Freshbooks, which isn't ideal in my circumstances, but I do feel I am getting a better all-round product for the money.

Better than Quickbooks in terms of reconciling bank account, and bringing the feed in reliably, but this assumption against large numbers of individual customers is a deal breaker.

Reconciles some invoice payments that only need approval, an improvement on Quickbooks.

Very clunky for adding customers for invoicing. If you have lots of "retail" customers as I do, and send invoices to large numbers of customers, setting them up is a pain, the system seems to assume that you have a small number of commercial customers with multiple contacts at those companies. When making a new invoice you have to go through an alphabetical list of companies, you can't search, and for ease I made that entry an email address. This now means that of course not all people have an email address that is clearly them/their name. Irritating and enough to make me look elsewhere.

Easy assess and works great for tracking my time and billing clients. The bank feed works well. I like the overview information of the home screen dash board.

I have an accounting background and am a bit frustrated with how to pay bills and reconciling an account. It has not been very easy for me to understand how some of the functions work - relative to other software that I have used. Some one with out my background might find it easy to understand.

It's useful to be able to see the state of my business finances at a glance and it's great to be able to send professional invoices - but it's a lot of money for an invoice template.

I no longer fully trust Freeagent, especially around banking, after I spotted that not all transactions are not being imported. When I raised it with customer services they basically just agreed that no, not all transactions are being imported, but couldn't give me a reason why or suggest how they would fix this, just said that I should check all transactions manually. What's the point of having an import feature if you then have to repeat everything manually? Meant I had to spend hours checking transactions and VAT returns to pick up transactions that Freeagent had missed. I certainly would no longer trust it with my tax return, so I have to employ an accountant as well. Also, when recognising transactions, Freeagent seems unable to recognise transfers between accounts, meaning they all have to be approved manually, despite the fact they happen time after time.

I use freeagent everyday for my business and it's like the best so far. Helps to generate invoices and estimates for client, it gives an overview of your account in the first page which you can easily see at first glance. I recommend freeagent anyday anytime.

Freeagent generates number for each of the invoice or estimates which can be confusing sometimes especially if you have to delete that invoice or estimates but nevertheless it's a stress free software, it does all the work.

I use Freeagent to run my entire business- to invoice and to monitor missing payments, to file both my tax and vat returns, its an incredible tool for my business

Great customer support- all from trained accountants in the UK that are able to walk you through any problems you might encounter when doing you tax and vat returns

None- inpeciable and consistent service at all times.

the mobile app is great for tracking time or updating expenses while on the road Like the time reporting features to report by contact or project Tax Timeline also really helpful for getting a quick understand of what's owed

It's difficult to make corrections on invoices, especially if an expense or time item is labeled wrong, requires deleting/creating a new invoice rather than being able to unlock the items associated with it and fix them. Layout options for invoices are very limiting unless you create your own CSS file. Can't change account type without contacting admin - ie I mistakenly set up as a sole trader instead of private ltd company and says I have to contact customer service to change it.

FreeAgent is a fantastic product. I have only needed to use support a couple of times and they were more unusual questions. As a freelancer, keeping an eye on income and expenditure, billing and chasing invoices and recording expenses with my phone is really important. Add to that the easy submission of my tax return and it really is a great piece of software.

I am a little disappointed that I could not receive any of the discounts offered to new customers. (e.g. 6 months half price).

FreeAgent is one of those programs that integrates all sorts of difficult tasks into one single multi-use product. We specifically use it for payroll, invoicing and accountancy and find the integrated approach saves time and helps us quickly track accountancy errors and oversights.

The live link to the bank account statements is often glitchy and can cause a headache for those trying to account for every transaction.

FreeAgent allows me to see at a glance what we are owed, who the biggest culprits are and to automatically send out overdue reminders. So much easier than chasing on the phone.

FreeAgent has enabled me to free up so much of my time because i can schedule and manage invoices individually or on repeat. Also helps when preparing tax and vat returns.

The function to connect credit card accounts does not always work that well but i think we have cracked it.

I found FreeAgent easier to get my head around than other accounting software, both desktop and cloud, that I'd used in the past. I did have to call support a couple of times but I got straight through and they were a pleasure to deal with and sorted all my issues impressively well.

FreeAgent is great in January when I can file my tax return directly to HMRC. The form is also filled with data I've entered throughout the year so self assessment time is pretty hassle free, which s unusual for a freelancer. I've just started using the mobile app and find that this is really is good too. I can take care of all the day-to-day stuff, like explaining bank transactions and entering mileage, when I'm out and about on business to stop it mounting up.

The mobile app is really great, but doesn't yet have the same in-depth functionality as the desktop app.

The software has all the features I need to run my business. It has helped me save so much time preparing self assessment filings.

The support documentation does contain some out of date screenshots and instructions.

It allows me to keep on top of the financial position of my company allowing me to make decisions with up to date knowledge. Compared to my peers who don't use the software I am saving time and money doing my accounting.

The mobile app is not as feature rich and some of the functionality that it does have does not share the same options as the web version e.g. split transactions