---
title: "FreshBooks Reviews, Pros and Cons - 2026 Software Advice"
description: "Reviews of FreshBooks. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if FreshBooks is a good fit for you!"
source_url: "https://www.softwareadvice.com/accounting/freshbooks-profile/reviews/"
page_type: "reviews"
language: "en"
---

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FreshBooks Reviews

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# FreshBooks User Reviews

## Reviews summary

- Overall rating: 4.5/5
- Total reviews: 4,529

### Secondary ratings

- Ease of use: 4.5/5
- Customer support: 4.4/5
- Value for money: 4.3/5
- Functionality: 4.3/5

### Rating distribution

- 5 stars: 2,672 reviews (59%)
- 4 stars: 1,494 reviews (33%)
- 3 stars: 281 reviews (6%)
- 2 stars: 45 reviews (1%)
- 1 star: 37 reviews (1%)

### Most mentioned pros

- FreshBooks has also made it easy for us to track how we utilize our financial resources during operations by offering very advanced expenses tracking tools with a very simple and intuitive user interface.
- It offers very efficient financial planning features which makes budgeting and allocating finances during operations a very easy and efficient task.
- It has efficiently manage our financial records well even with my little knowledge in finance and helped simplifies issuing of invoices with ease.

### Most mentioned cons

- The tracking mode isn't 100% accurate and it does not send you automatically a copy of your invoice or estimate to your email and can be tricky to go back and find it and they only save it for a certain period of time
- Experienced two instances of annoying sync bug in transaction management in a quarter.
- Some reports lack detailed reporting metrics.

## FreshBooks customer reviews

Showing reviews 1-25 of 4,529 (page 1).

### Simple and Easy for Everyday Invoicing

- Overall rating: 5/5
- Reviewer: Swetha C.
- Verified reviewer: Yes
- Industry: Automotive
- Company size: 10000+ employees
- Product usage: Used daily for less than 2 years
- Reviewed: August 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 5/5
- Functionality: 5/5

#### Pros

The interface is pretty clean and doesn’t feel complicated. Creating invoices, keeping track of expenses, and checking payments are all fairly easy. I also like that you can quickly see what has been paid and what is still outstanding without digging through a bunch of screens.

#### Cons

Some of the reporting and customization options feel limited, especially when you need something more detailed. A few features also take more clicks than I expected, and the pricing can start to feel expensive as you need more functionality.

---

### Great for tracking income and expenses

- Overall rating: 4/5
- Reviewer: Jessica M.
- Verified reviewer: Yes
- Industry: Hospital & Health Care
- Company size: Self-Employed
- Product usage: Used monthly for less than 2 years
- Reviewed: May 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Overall, Freshbooks was a useful tool for me, but I have had to supplement with other billing platforms as well. I continue to use freshbooks to track expenses

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 4/5
- Functionality: 4/5

#### Pros

Freshbooks was a tool I initially used for billing clients when I was first growing my business. It was easy to send links to clients and they were able to pay online. It was relatively affordable for what I was using it for. I liked that it generated yearly forms for my earnings and showed me what I earned month to month. It was clean and easy to navigate. I also liked that it tracks expenses for me and I can link my cards to it to automatically track. I wish I could have had more clients for the price I was paying

#### Cons

I wish I could've saved clients' CC info and ran billing myself as opposed to having to send a link to clients to get them to sign in and pay. This made it harder to make sure everyone paid on time.

#### Reasons for choosing FreshBooks

It was more affordable and initially contained the tools I needed

---

### Freshbooks Is Convenient and Easy to Use

- Overall rating: 4/5
- Reviewer: Kelly M.
- Verified reviewer: Yes
- Industry: Marketing and Advertising
- Company size: Self-Employed
- Product usage: Used daily for more than 2 years
- Reviewed: March 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

My experience for the most part has been good. It has always been available when I need it. Calculates thing accurately.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 3/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

I like that it's easy to use. I create invoices, proposals and estimates with it. I like that it has a feature to remind clients to pay.

#### Cons

It's on the more expensive end especially since now I really only use it for invoicing. I wish there was a cheaper version for small companies like mine.

---

### Good booking software

- Overall rating: 3/5
- Reviewer: Verified Reviewer
- Verified reviewer: Yes
- Industry: Medical Practice
- Company size: 2-10 employees
- Product usage: Used weekly for less than 2 years
- Reviewed: March 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

It has been a good software to work with and I am happy and not looking to switch. The invoices are important. I would like the expense portion to be more user friendly.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Functionality: 4/5

#### Pros

I like the ease of use and integration with gusto. It imports expenses from credit cards and banks. It invoices really well and I like the set-up of the invoice system.

#### Cons

I have been unsuccessful in having full account reconciliation and struggle with the system they have set up. I also am unsuccessful in getting my frequent purchases to get expensed to the same categories and companies each month.

#### Vendor response

Hi there, thank you for taking the time to share your review. Thank you for your kind words about all the features you use to run your business in FreshBooks. Our Support Team would like to better understand your experience with reconciliation and transaction management, and discuss your feedback more in depth. To do so, please reach out to our Support Team via Contact Us at https://support.freshbooks.com/hc/en-us ^DM

Replied March 2026

---

### Beginning, clearly FreshBooks worked fine after a while

- Overall rating: 5/5
- Reviewer: Peter B.
- Verified reviewer: Yes
- Industry: Information Technology and Services
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: September 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Prior to using FreshBooks, organizing my client’s expense history was literally nothing but a large pile of paper stacked up on the floor. Then the software came along and miraculously placed all of that paper into virtual files without blowing up. My accountant no longer yells at me.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

The invoicing generator didn’t freeze, nor blow up my PC on my first usage. While the user interface sucks, there are some things you like about it and it is better than most when it comes to creating an invoice.

#### Cons

The mobile application freezes constantly. Customer service took 72 hours to respond to an issue i had regarding a double charge on my credit card for the same month of a monthly subscription option that i never selected. Exporting reports is very difficult.

---

### FreshBooks saves hours every month for a one-person driving school

- Overall rating: 4/5
- Reviewer: Alan O.
- Verified reviewer: Yes
- Industry: Education Management
- Company size: Self-Employed
- Product usage: Used daily for less than 12 months
- Reviewed: September 2026
- Review source details: This review was submitted organically. No incentive was offered

I don't write reviews often, but this has genuinely freed up hours I used to spend on admin work I hate. For a one-person driving school, the pricing makes sense once you calculate what your time is actually worth. Now I can focus on the actual teaching instead of hunting down invoices, plus my accountant finally stopped complaining about my record-keeping.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 5/5
- Functionality: 4/5

#### Pros

I send out invoices for twenty students every month, so I don’t have to waste time chasing down payment reminders. Last Tuesday I billed out a week's worth of lessons in under ten minutes. That whole process used to take me an entire evening staring at spreadsheets. The automatic payment reminders mean students actually pay on time now, I'm finally done with texting parents about overdue balances.

#### Cons

The mobile app has a habit of logging me out mid-entry, especially when I'm trying to record an expense right after filling up the tank. It would be a huge help if the app could remember lesson packages as a preset.

---

### FreshBooks makes transaction and expense management simple

- Overall rating: 5/5
- Reviewer: Gabriella O.
- Verified reviewer: Yes
- Industry: Telecommunications
- Company size: 11-50 employees
- Product usage: Used daily for less than 2 years
- Reviewed: September 2026
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 4/5
- Functionality: 5/5

#### Pros

I like FreshBooks due to its transaction management and expense management.I like how it makes tracking income and expenses simple.It also keeps all transactions organized and in one place and through that it helps us to manage our business finances more efficiently.

#### Cons

It lacks some advanced features,pricing gets high as you grow and its invoice and report customization is limited.

---

### Stress-Free Small Business Invoicing

- Overall rating: 5/5
- Reviewer: Sadaf Yusuf M.
- Verified reviewer: Yes
- Industry: Education Management
- Company size: 501-1000 employees
- Product usage: Used weekly for less than 12 months
- Reviewed: September 2026
- Review source details: This review was submitted organically. No incentive was offered

It is an absolute lifesaver for service providers. FreshBooks takes the anxiety out of tax season and monthly invoicing, though high-volume sellers might require a heavier double-entry tool.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Beautiful professional invoices that accept client payments instantly. Automated mileage tracking simplifies expense reporting on the go. Flawless time tracking makes billing hourly projects completely effortless.

#### Cons

Strict client limits on entry-level plans force quick upgrades. Lacks robust inventory management for product-based e-commerce

---

### Simple and Efficient Accounting for Small Businesses

- Overall rating: 5/5
- Reviewer: muhammed r.
- Verified reviewer: Yes
- Industry: Computer & Network Security
- Company size: 11-50 employees
- Product usage: Used weekly for less than 12 months
- Reviewed: September 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

FreshBooks is simple and user-friendly, making invoicing, expense tracking, and managing payments quick and convenient.

#### Cons

Some advanced features are limited on lower plans, and the pricing can feel a bit high for small businesses.

---

### Simple and Efficient Business Management

- Overall rating: 5/5
- Reviewer: Madeline-Michelle C.
- Verified reviewer: Yes
- Industry: Real Estate
- Company size: Self-Employed
- Product usage: Used monthly for less than 6 months
- Reviewed: September 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

FreshBooks user-friendly, reliable and helps me manage invoices, expenses, and clients efficiently.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

FreshBooks makes the invoicing, expense tracking and financial management simple and well organized.

#### Cons

Some advanced features and reporting options can feel limited for business as they continue to grow.

---

### Freshbook- A Great service

- Overall rating: 3/5
- Reviewer: Omar O.
- Verified reviewer: Yes
- Industry: Textiles
- Company size: 5001-10000 employees
- Product usage: Used weekly for less than 2 years
- Reviewed: January 2025
- Review source details: This review was submitted organically. No incentive was offered

I would describe my overall experience with FreshBooks as positive. It’s a handy tool for small businesses, though it may fall short for more complex needs

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 3/5
- Functionality: 4/5

#### Pros

I like that the interface is user-friendly and makes it easy to create invoices, track payments, and manage expenses. The financial reports are well-organized and provide a clear overview

#### Cons

I think it could benefit from more advanced features like payroll management or options for larger businesses. The pricing might also be a challenge for smaller companies with tighter budgets

#### Reasons for switching to FreshBooks

We needed a flexible and user-friendly solution.

#### Vendor response

Hey Omar, thank you for taking the time to share you review of FreshBooks! Thank you for letting us know how FreshBooks is working for your business. Our team would greatly appreciate the opportunity to further understand the feedback you shared around payroll management and other options for larger businesses. To do so, please reach out to our Support Team via https://www.freshbooks.com/contact ^DM

Replied January 2025

---

### Good Invoicing Software

- Overall rating: 5/5
- Reviewer: Ryan S.
- Verified reviewer: Yes
- Industry: Education Management
- Company size: 2-10 employees
- Product usage: Used monthly for less than 6 months
- Reviewed: April 2025
- Review source details: This review was submitted organically. No incentive was offered

Over the my experience has been positive with FreshBooks. It tracks invoices and allows me to accept online payments.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

The ability email invoices with a payment link. Freshbooks also tracks all of my invoices and shows which are overdue.

#### Cons

It seems a bit expensive for the number of invoices that I send out. There is a limit to the number of clients you can send on the cheaper version.

#### Reasons for switching to FreshBooks

I couldn't collect a paper check through HoneyBooks

---

### Freshbooks is a perfect fit for your small business

- Overall rating: 4/5
- Reviewer: Verified Reviewer
- Verified reviewer: Yes
- Industry: Marketing and Advertising
- Company size: 11-50 employees
- Product usage: Used weekly for more than 2 years
- Reviewed: July 2025
- Review source details: This review was submitted organically. No incentive was offered

I am one of a number of partners that invoice clients for work we have undertaken, and typically create around 10 invoices a month. I also use Freshbooks to track all business expenses, including software, contractors, rent, etc.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 5/5
- Customer support: 4/5
- Functionality: 3/5

#### Pros

There are several things to like about freshbooks: creating consistent invoices, the ease of setting up a client, quick status reports for performance and outstanding invoices, and the simplicity of having employee expenses inputted are all faciliated in an easy, clean interface.

#### Cons

Unfortunately, once you get to a certain point in billings, you need to reconcile with other tools for accountants to access what they need. This year, Freshbooks (or Quickbooks more likely) took away the ability to integrate into QuickBooks which has caused us to stop using Freshbooks after 15+ years. We just outgrew it as our billings increased substantially, but it was great for a really long time.

---

### Accounting, financial reporting and expenses tracking all under one, FreshBooks.

- Overall rating: 5/5
- Reviewer: Jaime M.
- Verified reviewer: Yes
- Industry: Wholesale
- Company size: 501-1000 employees
- Product usage: Used daily for more than 2 years
- Reviewed: June 2025
- Review source details: This review was submitted organically. No incentive was offered

FreshBooks has been a key product in our business helping us to manage our finances from sending our invoices for collecting payments to budgeting and controlling how we spend our financial resources. FreshBooks has given us a great experience in ensuring we have a clear control over our cash flow.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

FreshBooks has a very efficient invoicing tool which helps us to create beautifully branded invoices making it easy to ask for payments from clients. FreshBooks has elaborate reporting features that allows to create well detailed and accurate financial reports making it easy to monitor our financial health. FreshBooks offers outstanding budgeting and expenses tracking features like receipt capture which allows us maintain our expenditure within the caps of our budget.

#### Cons

FreshBooks has been super outstanding and has never given us any challenges. To this point, we have not found anything that we did not like about FreshBooks.

---

### Excellent overall experience

- Overall rating: 5/5
- Reviewer: Mark L. D.
- Verified reviewer: Yes
- Industry: Alternative Dispute Resolution
- Company size: 2-10 employees
- Product usage: Used daily for less than 2 years
- Reviewed: October 2025
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Excellent overall experience especially ease of use and excellent customer service experience as well.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Ease of use and customer service was great. Excellent overall experience. Great value for the money.

#### Cons

I liked everything about freshbooks. The customer service was great and excellent value. Easy to use.

---

### Stranded with financial management? FreshBooks always come to the rescue.

- Overall rating: 5/5
- Reviewer: Ben Y.
- Verified reviewer: Yes
- Industry: Building Materials
- Company size: 501-1000 employees
- Product usage: Used daily for more than 2 years
- Reviewed: May 2025
- Review source details: This review was submitted organically. No incentive was offered

I have been using FreshBooks on a daily basis to run financial operations in our store and the experience has been beyond doubt the best i had hoped for. From simplify invoices creation to creating accurate financial reports, FreshBooks has made my work as a profit center manager so easy.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I always turn to FreshBooks when creating invoices because it makes it so easy and help create stunning invoices. FreshBooks also does an impressive work in financial reporting which help keep up with our financial health and operations. Using FreshBooks is so straightforward and no technical skills are required making the learning period very brief. It also help setup automated payment reminders which makes our work easy when reminding clients to make their payments. FreshBooks has strong customer support services with the support team always readily available to offer the needed support.

#### Cons

Fortunately, i have not experienced any cons. Am full of praise for FreshBooks because i have never found any that i did not like.

---

### FreshBooks Review

- Overall rating: 5/5
- Reviewer: Rachel S.
- Verified reviewer: Yes
- Industry: Logistics and Supply Chain
- Company size: 51-200 employees
- Product usage: Used weekly for more than 2 years
- Reviewed: January 2026
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

FreshBooks works well for handling invoicing and basic financial tracking. It’s straightforward and doesn’t require accounting expertise.

#### Cons

Creating invoices and tracking payments is quick and user-friendly.It lacks more advanced accounting features needed for larger or more complex operations.

---

### Amazing software

- Overall rating: 4/5
- Reviewer: Abigail C.
- Verified reviewer: Yes
- Industry: Apparel & Fashion
- Company size: 2-10 employees
- Product usage: Used daily for less than 6 months
- Reviewed: October 2025
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 4/5
- Functionality: 4/5

#### Pros

FreshBooks is easy to use and great for tracking expenses, sending invoices, and managing time. It helps small businesses and freelancers stay organized and get paid faster. The reports are clear, and it works well on both computers and phones.

#### Cons

FreshBooks can be expensive as your business grows, and some advanced accounting features are limited. It also needs an internet connection, and switching from another system can take time.

---

### Great all in one system

- Overall rating: 5/5
- Reviewer: Joann M.
- Verified reviewer: Yes
- Industry: Computer & Network Security
- Company size: 11-50 employees
- Product usage: Used monthly for less than 2 years
- Reviewed: December 2025
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

I really liked FreshBooks. It was so easy to use. It had everything I needed. The only reason we had to leave was our company outgrew them.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

It was very easy to set up and use. Everything was available at the click of a button. The reports were very thorough. The customer service was very responsive when needed.

#### Cons

They are designed for smaller companies. The larger we grew they could not meet our needs, or the needs of our customers.

---

### Clean, Intuitive Accounting for Small Businesses

- Overall rating: 5/5
- Reviewer: Suman A.
- Verified reviewer: Yes
- Industry: Accounting
- Company size: Self-Employed
- Product usage: Used monthly for less than 6 months
- Reviewed: June 2026
- Review source details: This review was submitted organically. No incentive was offered

FreshBooks makes accounting feel effortless with its clean interface and straightforward navigation. It handles invoicing and expense management with ease, making it ideal for freelancers and small business owners who want simplicity without sacrificing functionality.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Beautifully designed and very easy to use. Invoicing, expense tracking, and time management are seamless. Customer support is quick and friendly. Great value for freelancers and small teams.

#### Cons

Limited features for growing businesses — team management and reporting could be more robust. Pricing increases quickly as you add more users.

---

### Good Tool for Invoicing and Tracking

- Overall rating: 5/5
- Reviewer: Jonah F.
- Verified reviewer: Yes
- Industry: Writing and Editing
- Company size: Self-Employed
- Product usage: Used weekly for less than 2 years
- Reviewed: May 2025
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Pretty simple to get into, makes doing invoices and tracking stuff much easier for me

#### Cons

It can feel a bit expensive if you’re just starting or have a small business

---

### FreshBooks and Its Work!!

- Overall rating: 5/5
- Reviewer: Jesse D.
- Verified reviewer: Yes
- Industry: Media Production
- Company size: 2-10 employees
- Product usage: Used daily for less than 2 years
- Reviewed: January 2025
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Fragile, agile and top-notch onli payment processing, cloud invoicing and online subscription billing system.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Tremendously helps me to track daily output services I've delivered, invoice clients and get paid faster. Suit all SMBs and LGOs for payment processing, online billing and subscription services, EMP among there account tasks slice and dice services.

#### Cons

No grudge to mention, it has it all even beyond we would expect.

---

### Super Easy Invoicing

- Overall rating: 4/5
- Reviewer: Kimb W.
- Verified reviewer: Yes
- Industry: Design
- Company size: Self-Employed
- Product usage: Used weekly for more than 2 years
- Reviewed: March 2025
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

After work with FreshBooks, I decided that it is indeed a really good tool for freelancers

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

It’s not difficult to use, I can easily send invoices and keep the record of all the transactions

#### Cons

In any new small business startups, the pricing may seem a bit high

---

### A User-Friendly Solution for Small Businesses and Freelancers

- Overall rating: 5/5
- Reviewer: Adah A.
- Verified reviewer: Yes
- Industry: Accounting
- Company size: Self-Employed
- Product usage: Used daily for less than 6 months
- Reviewed: November 2024
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease of Use: FreshBooks is incredibly user-friendly, even for non-accountants. Its clean interface and guided processes make tasks like invoicing, expense tracking, and time management straightforward.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

The platform is designed to be simple and easy to navigate, even for those without accounting experience.

#### Cons

Limited Features for Larger Businesses: It's ideal for freelancers and small businesses, but larger companies may find it lacks advanced features, like in-depth reporting or payroll integration.

---

### Excellent Value Easy To Use Platform

- Overall rating: 5/5
- Reviewer: Neil J.
- Verified reviewer: Yes
- Industry: Media Production
- Company size: 11-50 employees
- Product usage: Used weekly for less than 2 years
- Reviewed: January 2025
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Excellent overall experience, great value and easy to use platform.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Easy to use, low cost, has everything needed for small to mid-size businesses.

#### Cons

Nothing comes to mind about dislikes, perhaps integration into CRMs.

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FreshBooks Reviews, Pros and Cons - 2026 Software Advice