I have been using FreshBooks for over 2-years and am currently using it. I used FreshBooks a long time ago when they were new and more minimal. It has been great to see them grow up. The cost is a bit steep so I may not continue to use them -- I'm 50/50 at the moment. If they provided more value for the cost I would consider it a good investment, but paying for a CRM on top of that is expensive. Overall I do love the software!

I love the clean and friendly UX of FreshBooks! It is a pretty efficient piece of software that helps me get paid quickly and easily. I feel it has grown up so much over the years too. Invoicing is super easy and tracking expenses. Those are my primary base needs to run my business.

I do wish that entering client information was a bit more intuitive as I feel like I'm doing input for a client into my contacts, importing it to my CRM, and then hand inputting into FreshBooks again feels redundant. I would really really really love to see a Mac App to complete the mobility and desktop experience. I dislike having to open a web page to manage things on a daily basis.

FreshBooks has garnered positive reviews for its ease of use, client management tools, time tracking capabilities, and reporting functionalities. For small businesses and freelancers seeking a user-friendly accounting solution.

I like most in freshbooks is that it is user friendly interface, invoicing and payment features also available and even you can track your expenses record also

It is little bit expensive and a very limited customazition in it

Here's the skinny on FreshBooks (the good, the bad, and the ugly): The Good: You can't beat the visual dashboard for tracking outstanding and past payments for clients. It's a great billing system for small businesses and especially consultants or freelancers. The recurring billing/invoicing system is FAB! Like many platforms these days, Freshbooks showcases a library of "add-ons" to help enhance your experience. Some of the best ones (in my book, as a tech consultant and marketer) are Hubspot, Shopify, Mailchimp, Bidsketch, BaseCamp, and Podio. There's a decent time tracking feature, along with the ability to track expenses. You can create/assign staff to project billing. Of course, you can issue "estimates" to prospects for future projects. As you send invoices through the Freshbooks system, it will log "sent" emails for you. And the system is designed to handle manual invoices for snail mail as well. Each client/business that you bill receives their own "login" to your dashboard to view their invoice(s). This is a nice touch, as clients may often "misplace" that original email with your invoice in it... It integrates very nicely with Stripe and PayPal (although I hear that may be changing - what? I know) plus Freshbooks has its own payment feature. I never have issues with payments, they always come through the system promptly (for online playing, 24-48 hours, the norm). The Bad: I'm not a fan of the reporting feature, while it's functional, it doesn't allow enough flexibility that a diverse consultant such as myself would like (need) to have. There are several reporting functions for each core feature (Accounting, Clients, Invoicing, and Time Tracking). But no option for custom reporting, which I often need as my diverse array of clientele has different process, set-ups, etc. At the very least, I would like to be able to customize the built-in reports on some level. I've not found an add-on that would assist me with this pain point. The Ugly: Finally, sadly, the worst thing I have to say about FreshBooks is that the Android app is greatly lacking. As the years (and technology) progress, that could eventually become a deal breaker. All the features in the world won't do a consultant much good if all of those same features can't be accessed via mobile device. We're ALL mobile these days, doncha know. However, if you split your time between desktop/Mac and mobile, then Freshbooks is well worth a look!

I don't think I have ever had a negative experience with this company. Really! Every phone support experience I've ever had with them has been impressive. Every SaaS company should use Freshbooks as their standard to look up to and strive toward. Seriously, they're THAT GOOD!

Customer service is Freshbooks super strength. You won't find another company that has a better more competent support team. When you call, you get a human that answers the phone. And they know how to help you without having to transfer you around to different departments. I'm in love with this company.

I wish they would add signature integration with their invoices. But I understand they're not DocuSign. But if they did offer that option, their value would skyrocket in my opinion.

I needed a solution that allows me to invoice my clients and send them reminders as I often forget to. It integrates nicely with my existing technology stack, so when a client books a session using my booking tool, via zapier, an invoice is automatically created and sent. Only downsides I have is that for the price I am paying, 50 active clients is not enough (I keep having to archive clients). I don't use any of the other features, and so while the pricing is competitive when you factor in everything else. For my use of just auto-invoicing and collecting payments via Stripe, it's a bit much. But there is no other option, or ateast one that I have found.

Being a Canadian business it was important that I find something that can integrate with local banks. Freshbooks does just fine. Tax management is simple and straightforward. I can use my existing Stripe account without paying additional fees. And my biggest need was automated reminders to collect payments.

Very surprised that templates are not as feature rich and don't show half the time. the 50 user limit it too little in their first tier plan.

The original version of FreshBooks, which we started using in 2014, was great for time tracking and invoicing. Unfortunately, they decided to build a completely new web application to add accounting features. We migrated to the new version about two years ago, and it did not go well. The new version didn't add many useful features, and the time tracking app got worse (see above). We decided to try the accounting feature this year (2019) because Xero started getting more expensive and lost its payroll feature. We have found the FreshBooks accounting features to be barely usable, and we're struggling to find an accountant that will support FreshBooks.

FreshBooks is good for freelancers or service-based small businesses that need to track time spend on client projects, and report the time on invoices. It's also good for tracking basic expenses, whether they are allocated to the business, or passed on to clients. The reporting features are also useful. The payroll integration with Gusto is a simple and affordable way to run payroll for a small business.

The mobile app for time tracking became so buggy that I had to stop using it; it would frequently lose track of the time if I paused the timer. They also added a "feature" that creates a new line item on the invoice every time you pause the timer, which really clutters up the invoice. I now use a separate tracking app and manually enter my time. The accounting features are barely adequate, and the accounting functionality is more like a public beta than production software. There's a chart of accounts, bank reconciliation, and a general ledger. We use cash-basis accounting, so it works for us, but if you carry inventory, I don't think FreshBooks will support accrual accounting. The bank reconciliation was officially "beta" until very recently. Admins aren't allowed to edit the chart of accounts, so you need to have an accountant or bookkeeper set it up. Unfortunately, most accountants I've talked to won't work with FreshBooks directly. Strangely, FreshBooks will help you find a bookkeeper who works with FreshBooks, but not an accountant.

This product has a greater work space for accounting whereby accountabilities can be done by the revenue and expenses with the tax calculations included.

Fresh books it is easy to create an account with it and also integrate to the Google accounts to provide easy and best service.

No need of signing up when you have a Google account therefore the account logs in immediately you tap on Google accounts.

I use it for accounting and billing.Freshbooks is user friendly.

freshbooks account for the business can be linked to the different devices therefore I'm able to access it on both smartphone and desktop

I'm able to walk and process invoice anyway so long as I have my smartphone and the required information about that account therefore this is easy work.

Freshbooks by my experience I see it good way for counting our business as follows our reporting financial. It’s good for using..!

How i can explain my words for this fantastic App, it’s make the accounting financial easier to be..!

The way of this amazing application make our reporting financial status better than the other.!

Great for tracking time, easy to use and value for money

I don`t like that you have to pay for each user and it isn`t suitable for larger organisations.

Easy-to-use: Freshbooks A lot of functions are available and you can get started in a short period of time. Clients will love this for making payments. Freshbooks' user-friendliness and the fact that all of my clients are saved there are two things I really like. All of my client data has been held there for more than a decade.

FreshBooks has a really visually appealing interface, and that's something I really like. Even after a long day at work, logging in never leaves me feeling drained. When I log in, the most crucial information is right there on the dashboard. FreshBooks can help me operate my design business. Tracking my time, creating estimates and invoicing, creating projects, setting up regular retainers, etc. are just some of the things I do.

As a result, there can be a lot of confusion when it comes to automatic payments. The smartphone app itself also needs a lot of work. In addition, the FreshBooks customer service needs improvement. I'd like to see some of the more expensive plans' extras available to everyone.

Able to run and invoice quickly. Add the strong integration that it has with Freshdesk for ticketing and my time tracking - it has allowed me to better streamline my operations.

Tracking and customer portal that is fully labeled as your own... this is a feature most competitors do not have. Know when your customers have viewed your invoices and even printed them! Slick mobile app

Pricing has gone up vis a vis other comparable competitors. Ticketing is very basic. One issue that could have been done better is that this is more of a quoting system and not proposal based. So making fancier proposals you are best off using another platform.

It was a good onboarding experience. I didn't call support and had us rolling in about 2 hours. The things I miss from Quickbooks aren't here, but they are continuing to build out the system. Hopefully we can get some of those critical features sooner than later.

I used to love Quickbooks. It had an app, it had time tracking. Then everything I loved was taken away. Freshbooks is the choice we made because it was built for a small service-based business. Recurring billing, time tracking, payment processing, it's all built in and easy to use. It took me 2 hours to get setup completely and it was a great experience. It's great for an owner who needs to be able to just run their business.

This is a major miss on the accounting side of the house. If you came from Quickbooks, you know how important double-entry accounting is, in depth reporting with punchouts, a quick dashboard into profitability. This isn't the case with Freshbooks. You will need an accountant to help at the end of the year. Ours had to rebuild our system because it doesn't believe in a cash-based accounting system.

FreshBooks is truly a joy to use. It helps keep my estimation and billing running smoothly, and makes it easy to process payments, and gives a lot of options to allow my clients to pay me in the way that works best for them. I love that you can track invoices from the moment you send them, and you can see when the client has viewed them, and even message the client right in the invoicing portal. I had used Quickbooks for years at another job I had, and also used it from time to time with my own businesses, but I was never happy with it. It was always clunky, slow, and glitchy, and was kind of on the basic side with it's features, or you had to pay another fee to add more features. I found FreshBooks through an ad, and gave their free trial a shot, and I was hooked from the start. the software is so responsive and easy to use, I don't believe I've ever had any kind of glitches or crashes while using it. The mobile app integrates perfectly with it, and keeps all the things I need on a regular basis at my finger tips. Any issues I've ever had, they support team was quick and efficient in helping me an answering my questions. Overall, FreshBooks is a wonderful company, and they make wonderful software that I thoroughly enjoy using.

I love how intuitive and easy it is to use. The invoicing, payment processing, and overall accounts receivable functions are so simple, yet powerful and allow me to accomplish everything I need to in that area. The support staff is wonderful and extremely responsive, and it just helps my one man operation run smoothly when it comes to the accounting.

So far I haven't found anything about the software that I don't like.

It just makes life simple. I just wanted to be able to find the easiest way possible to invoice clients in a professional way and manage the client accounts while minimising the work that I had to do or outsource.This solution really did tickle the boxes for me and saves me a lot of time from the manual system I was using previously.

It's really easy to get started. There has obviously been a lot of effort being put into making the initial process as easy as possible, from branding and colours on the invoicing, to integrating with payment processors et cetera.The daily process is also very easy to manage. It's a five minute job to set up a new client and send them an invoice straight from Freshbooks using existing products and services descriptions.The integrations save me a lot of time by allowing me to automate a lot of functions which would other boys have been done manually and would've required reminders et cetera. For these I used Zapier which connects really well, and I found the integration is to be very reliable over time.Even as a reasonably small user, the customer service was incredible. I don't just mean responses to questions from me, but proactive outreach from the support and sales team which I found to be really high quality.Clients also seemed to really respond well to the invoicing process, and found it easy to access and download the invoices, and payment via credit card was quite a popular option.I actually used the app for a number of different businesses and it was really useful to be able to switch between them in the same dashboard.

I had a certain amount of trouble with one client when I was trying to set up direct debit payments, and while I got really great support the process didn't seem that reliable in this particular case. This was the only occasion where I had any major difficulties though that weren't caused by myself for the client.

Fresh books was recommended by a friend that utilizes it for her drop shipping business. She recommended it due to pricing, great for a small set up however, if u have one or more employees or accounts payable or receivables then don't bother it was a disappointment

What I liked most was pricing and ease of initial set up

What was least favored with this software was the amount of double to triple entry of data and ledgering had to be checked and rechecked due to inaccurate totaling and the taxes aren't even close to kept accurate here.