--- title: "FreshBooks Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of FreshBooks. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if FreshBooks is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/freshbooks-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Billing and Invoicing Software](https://www.softwareadvice.com/accounting/billing-invoicing-software-comparison/) / [FreshBooks](https://www.softwareadvice.com/accounting/freshbooks-profile/) / FreshBooks Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/freshbooks-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/freshbooks-profile/alternatives/) # FreshBooks User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 4,525 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 2,669 reviews (59%) - 4 stars: 1,493 reviews (33%) - 3 stars: 281 reviews (6%) - 2 stars: 45 reviews (1%) - 1 star: 37 reviews (1%) ### Most mentioned pros - FreshBooks has also made it easy for us to track how we utilize our financial resources during operations by offering very advanced expenses tracking tools with a very simple and intuitive user interface. - It offers very efficient financial planning features which makes budgeting and allocating finances during operations a very easy and efficient task. - It has efficiently manage our financial records well even with my little knowledge in finance and helped simplifies issuing of invoices with ease. ### Most mentioned cons - The tracking mode isn't 100% accurate and it does not send you automatically a copy of your invoice or estimate to your email and can be tricky to go back and find it and they only save it for a certain period of time - Experienced two instances of annoying sync bug in transaction management in a quarter. - Some reports lack detailed reporting metrics. ## FreshBooks customer reviews Showing reviews 1-25 of 4,525 (page 1). ### Simple and Easy for Everyday Invoicing - Overall rating: 5/5 - Reviewer: Swetha C. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The interface is pretty clean and doesn’t feel complicated. Creating invoices, keeping track of expenses, and checking payments are all fairly easy. I also like that you can quickly see what has been paid and what is still outstanding without digging through a bunch of screens. #### Cons Some of the reporting and customization options feel limited, especially when you need something more detailed. A few features also take more clicks than I expected, and the pricing can start to feel expensive as you need more functionality. --- ### Freshbooks over quickbooks - Overall rating: 5/5 - Reviewer: Aimee P. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I loved the ease of use and the price was awesome.nevwr had connection issues or issues with it missing or duplicating bank transaction. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Freshbooks is inexpensive and i have never had any problems with it. I used it for 3 yrs then switched to quickbooks online and regretted it. I am switching back this yr. #### Cons I had the cheapeat version and had to tyoe all the info from the receipts in mannually. I am going to look into a uograded version because qbooks messed my books up and was so expensive. #### Reasons for switching to FreshBooks Quickbooks is expensive. I paid a lot for stuff i dont even use and it is a waiste of money. It duplicated some of my transactions and didnt get some of my other bank transactions. It has a complicated platfor that is difgicult to jump in and use. --- ### Freshbooks Is Convenient and Easy to Use - Overall rating: 4/5 - Reviewer: Kelly M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience for the most part has been good. It has always been available when I need it. Calculates thing accurately. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it's easy to use. I create invoices, proposals and estimates with it. I like that it has a feature to remind clients to pay. #### Cons It's on the more expensive end especially since now I really only use it for invoicing. I wish there was a cheaper version for small companies like mine. --- ### Good booking software - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a good software to work with and I am happy and not looking to switch. The invoices are important. I would like the expense portion to be more user friendly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros I like the ease of use and integration with gusto. It imports expenses from credit cards and banks. It invoices really well and I like the set-up of the invoice system. #### Cons I have been unsuccessful in having full account reconciliation and struggle with the system they have set up. I also am unsuccessful in getting my frequent purchases to get expensed to the same categories and companies each month. #### Vendor response Hi there, thank you for taking the time to share your review. Thank you for your kind words about all the features you use to run your business in FreshBooks. Our Support Team would like to better understand your experience with reconciliation and transaction management, and discuss your feedback more in depth. To do so, please reach out to our Support Team via Contact Us at https://support.freshbooks.com/hc/en-us ^DM Replied March 2026 --- ### Great for tracking income and expenses - Overall rating: 4/5 - Reviewer: Jessica M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Freshbooks was a useful tool for me, but I have had to supplement with other billing platforms as well. I continue to use freshbooks to track expenses #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Freshbooks was a tool I initially used for billing clients when I was first growing my business. It was easy to send links to clients and they were able to pay online. It was relatively affordable for what I was using it for. I liked that it generated yearly forms for my earnings and showed me what I earned month to month. It was clean and easy to navigate. I also liked that it tracks expenses for me and I can link my cards to it to automatically track. I wish I could have had more clients for the price I was paying #### Cons I wish I could've saved clients' CC info and ran billing myself as opposed to having to send a link to clients to get them to sign in and pay. This made it harder to make sure everyone paid on time. #### Reasons for choosing FreshBooks It was more affordable and initially contained the tools I needed --- ### Great for freelancers... - Overall rating: 5/5 - Reviewer: Ashley B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I've been using Freshbooks for about 3 years and have had a great experience. It's perfect for my cleaning business and has all the tools I need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that Freshbooks is user friendly. It's simple to create invoices which I do all the time. It saves so much time #### Cons There's nothing I don't like about Freshbooks. It's definitely more for small businesses though. If you are a larger business, I'd look elsewhere. #### Reasons for switching to FreshBooks Quickbooks closed my account for no apparent reason. --- ### FreshBooks makes transaction and expense management simple - Overall rating: 5/5 - Reviewer: Gabriella O. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like FreshBooks due to its transaction management and expense management.I like how it makes tracking income and expenses simple.It also keeps all transactions organized and in one place and through that it helps us to manage our business finances more efficiently. #### Cons It lacks some advanced features,pricing gets high as you grow and its invoice and report customization is limited. --- ### Stress-Free Small Business Invoicing - Overall rating: 5/5 - Reviewer: Sadaf Yusuf M. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered It is an absolute lifesaver for service providers. FreshBooks takes the anxiety out of tax season and monthly invoicing, though high-volume sellers might require a heavier double-entry tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Beautiful professional invoices that accept client payments instantly. Automated mileage tracking simplifies expense reporting on the go. Flawless time tracking makes billing hourly projects completely effortless. #### Cons Strict client limits on entry-level plans force quick upgrades. Lacks robust inventory management for product-based e-commerce --- ### FreshBooks: for our industrial maintenance services - Overall rating: 5/5 - Reviewer: Ron C. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I occasionally need to invoice partner factories for automated spare parts or technical support hours. FreshBooks makes this administrative process incredibly smooth. #### Cons management for industrial components and international currency variations lack depth for a company of our scale, forcing me to use a separate software in parallel for heavy supply chain tracking. --- ### Good CRM platform - Overall rating: 5/5 - Reviewer: Tony J. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Value for money, this SAAS is a good way for businesses to have a good CRM and to organize the daily operations #### Cons Sometimes they need to innovate more, I mean with AI technology is very important to innovate every year --- ### This expense tool finally made the financial aspect of teaching manageable. - Overall rating: 5/5 - Reviewer: Blerta K. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am running a small language school, which means that I am teaching and administering, at the same time. FreshBooks helps maintain my billing, my expenses and my cash flow without having to hire an accountant to answer every question. Its interface is friendly such that I never feel out of my element even on the financial front. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Student payments become tracked and expenses are contained and do not accrue at the end of each month. With FreshBooks, I can now genuinely keep track of that whole process without fear of it. #### Cons Experienced two instances of annoying sync bug in transaction management in a quarter. In a small education facility where each payment counts, the unwarranted variances cause one to be anxious. --- ### An Excellent Time Tracking & Invoicing Tool - Overall rating: 5/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love FreshBooks as an invoicing and time tracking tool. It’s intuitive, professional and helps me run a small agency efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros FreshBooks has been my invoicing tool for over five years and I love it. They do online checkout links, recurring billing and estimates with signatures and are essential to my business. #### Cons I really don’t have complaints about FreshBooks. The one thing I didn’t like was that it took too long for payments to hit our account, but that has since improved. --- ### FreshBooks Fresh Everyday - Overall rating: 5/5 - Reviewer: Meghan A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with FreshBooks was a pleasant one. I use this daily and it has made my job easier by using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like about FreshBooks is it helps keep receipts and payments in one easy spot to access them anytime. #### Cons The thing I liked the least was the app would lag a few times but other than that it was great day to day app to use. --- ### Pricey, but worth it if you need the functionality - Overall rating: 4/5 - Reviewer: Leslie S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall they have wonderful support, excellent features and are committed to always improving. And they are super friendly, go Canadians! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the hourly time tracking tool for creatives or anyone doing hourly service based work, I also appreciate the robust reporting tools. #### Cons I ended up switching after many years simply because the price point was hefty and not competitive in my opinion. --- ### Fresh books - Overall rating: 5/5 - Reviewer: Andrea C. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered I would say it’s one of the easiest accounting software is to use and it’s been a great experience and very easy for me to keep track of everything. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the simplest accounting platforms out there Clean dashboard → easy to see income, expenses, and invoices Great if you don’t want to fight with software all day #### Cons Barely any inventory tracking Not built for product-based businesses Complex financials Multi-entity companies Heavy reporting needs --- ### An invoice management software. - Overall rating: 5/5 - Reviewer: Linda T. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has efficiently manage our financial records well even with my little knowledge in finance and helped simplifies issuing of invoices with ease. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the way it helps in tracking both transactional and tax records with ease. It also help tracks paid and over due invoices, with its invoice and billing management features i also get to issue a professional invoice. #### Cons I do not have any issue as of using this software as its interface makes it easy for me to use and customer service has been helpful. --- ### Amazing software - Overall rating: 4/5 - Reviewer: Abigail C. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros FreshBooks is easy to use and great for tracking expenses, sending invoices, and managing time. It helps small businesses and freelancers stay organized and get paid faster. The reports are clear, and it works well on both computers and phones. #### Cons FreshBooks can be expensive as your business grows, and some advanced accounting features are limited. It also needs an internet connection, and switching from another system can take time. --- ### The Best Billing Tool - Overall rating: 5/5 - Reviewer: Khaoula B. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. FreshBook has been a seamless tool. It helps us save on time as well as reduce errors as it has automated features that makes all billing process very smooth and efficient. This tool is a must have. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros FreshBooks has great features that has made our billing smooth and efficient. First, the clients auto-billing and auto-payment feature is seamless. It helps our clients pay and store payment information securely with ease. Secondly, FreshBooks integrates well with Other tools making the tool more efficient. It also supports mobile apps where one can manage billing on the go. #### Cons I have had some intuitive experience with this tool. I have not had any problems with Freshbooks so far. --- ### Great for invoicing - Overall rating: 4/5 - Reviewer: Rebecca R. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For the most part, FreshBooks does an average job of managing invoices, albeit with some constraints #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The process of making invoices is very simple, and the feature that I like is to set up the alerts for overdue payment.The reports are really useful to keep track of business costs #### Cons The mobile app could use a little more work to be equivalent to the desktop version --- ### Super Easy Invoicing - Overall rating: 4/5 - Reviewer: Kimb W. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. After work with FreshBooks, I decided that it is indeed a really good tool for freelancers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s not difficult to use, I can easily send invoices and keep the record of all the transactions #### Cons In any new small business startups, the pricing may seem a bit high --- ### improve your billing workflow - Overall rating: 4/5 - Reviewer: Michael Herbert E. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Just a note that FreshBooks is pretty simple to use and has a good integration with a lot of payment software #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It’s a big plus that it can connect with many payment tools which gives it a very smooth and simple feel #### Cons the reporting features are a bit limited, so it might not have all the insights you need if you are looking for something more detailed --- ### A User-Friendly Solution for Small Businesses and Freelancers - Overall rating: 5/5 - Reviewer: Adah A. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ease of Use: FreshBooks is incredibly user-friendly, even for non-accountants. Its clean interface and guided processes make tasks like invoicing, expense tracking, and time management straightforward. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is designed to be simple and easy to navigate, even for those without accounting experience. #### Cons Limited Features for Larger Businesses: It's ideal for freelancers and small businesses, but larger companies may find it lacks advanced features, like in-depth reporting or payroll integration. --- ### FreshBooks: Your business finance solution - Overall rating: 5/5 - Reviewer: Elizabeth E. - Verified reviewer: Yes - Industry: Media Production - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had positive experience so far while using FreshBooks for business finances. From invoicing to even understanding and tracking expenses is very convenient. The app is also very easy to use, you do not need special skills or have to be an accountant before you can use it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It is very easy to use. Helps anyone that does not have accounting background work easily. #### Cons I do not have what I like the least at the moment. --- ### Excellent Value Easy To Use Platform - Overall rating: 5/5 - Reviewer: Neil J. - Verified reviewer: Yes - Industry: Media Production - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent overall experience, great value and easy to use platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, low cost, has everything needed for small to mid-size businesses. #### Cons Nothing comes to mind about dislikes, perhaps integration into CRMs. --- ### My first choice for invoicing and expense tracking. - Overall rating: 5/5 - Reviewer: Manish B. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. FreshBooks has simplified my financial management, saving me time and headaches. It's helped me stay organized, get paid faster, and keep my freelance business running smoothly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It makes invoicing and expense tracking a breeze. I love the clean interface, the professional-looking invoices, and the ease of generating reports. It's like having a personal accountant in my pocket. #### Cons It is perfect for freelancers and small businesses, it might not have all the advanced features larger companies require. ## More reviews [Next reviews](https://www.softwareadvice.com/accounting/freshbooks-profile/reviews/?page=2) --- FreshBooks Reviews, Pros and Cons - 2026 Software Advice