--- title: "HighRadius Accounts Receivable Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of HighRadius Accounts Receivable. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HighRadius Accounts Receivable is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/highradius-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Accounts Receivable Software](https://www.softwareadvice.com/accounting/accounts-receivable-comparison/) / [HighRadius Accounts Receivable](https://www.softwareadvice.com/accounting/highradius-profile/) / HighRadius Accounts Receivable Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. 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[Overview](https://www.softwareadvice.com/accounting/highradius-profile/) Reviews # HighRadius Accounts Receivable User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 13 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.3/5 - Value for money: 4.6/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 6 reviews (46%) - 4 stars: 6 reviews (46%) - 3 stars: 1 reviews (8%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## HighRadius Accounts Receivable customer reviews Showing reviews 1-13 of 13 (page 1). ### Time saved is money saved or collected - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Logistics and Supply Chain - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The automated correspondence and worklist tracking allows for focused collections and maximized time and efforts. It is our credit application processor, cash posting tool, and collection assistant. With the aid of High Radius Integrated Receivables, we have been able to increase the speed of collections and positively impact cash flow. We have cut the time retrieving data to make credit decisions, and our cash posting integration is much more efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Organization, efficient, ease of use. Using the cash applications, credit and collections modules has made the job of a credit specialist so much more efficient. Our team relies on the workflows to stay organized and address the accounts with greatest impact. Especially during 2020, it has made the transition to work remotely nearly seamless. #### Cons There are often upgrades or enhancements we are not able to see, or once requested, takes extreme amounts of time (6+ months) to implement these. We feel we are not getting full use of the system without these upgrades/enhancements. When some are implemented, no test parameters, and causes other areas of the program to fail. --- ### HighRadius Cash Application Portal - Overall rating: 5/5 - Reviewer: Jim G. - Industry: Building Materials - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: December 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I was awed by the capabilities of their cash application software. Highradius designed a high-performing interface that met my specific individual needs. Having applied cash manually prior to implementation, I saved a lot of time and effort in the processing of receivables. Employees may take a day off, but Highradius never sleeps. Great product. I highly recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ability to process receipts without human intervention or mis-key made the process much less labor intensive and, overall, more accurate. The portal is much easier to access than our ERP (Oracle - JD Edwards) when doing research. It keeps all the relevant payment data in an organized manner, and provides reporting capabilities to help reconcile our accounts on a daily basis. Highradius customized their product for us to address customer payment issues that other vendors do not provide. #### Cons Integration really should be left to a qualified project manager, and not someone with a demanding workload. Highradius' design team did an exceptional job in creating a customized interface, but I felt rushed to meet their deadline for implementation. Great care should be taken to convey exactly how you want the utility to look and feel during the design phase. Changes after that point are an added expense. --- ### Online Application and Credit Limit reviews - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Medical Devices - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Integration was fairly straight forward. #### Cons Limitations in particular areas, such as the ability to re-send the secure email link. Our IT department was able to find a workaround solution. --- ### All-in-one tool for automating your O2C processes - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros 1. Integration between different products has been drastically improving 2. Well developed tool to automatically capture information using OCR tool 3. Tool is pretty flexible, so can be configured for vast range of requirements 4. Has out-of-the-box plugins already built for common ERPs like SAP, NetSuite, Oracle, etc. This eliminates enterprise clients' IT development efforts and results in faster delivery. 5. By far the best in the industry #### Cons 1. AI needs to be further developed 2. Integration between different products can be much better. --- ### Adding value add processes to remove non-value add tasks. - Overall rating: 4/5 - Reviewer: Dianne W. - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: 1-3 years · weekly - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As mentioned above, we were able to remove non-value add tasks so we can focus our time on value add items. We can run reports & see which customers &/or reasons are decreasing % of automation & focus our attention to fixing them one at a time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros There are several things I love about the software. First & foremost, it increases the % of automation for things that were previously manual. We were able to eliminate several tasks related to reporting downloading/saving as HRC does that in 1 place. I love the out of the box reporting, a click of the button gives me metrics on things that we previously would have to manage daily. #### Cons The feature I like least is when a payment is made against an invoice & a deduction is taken. I would want them to be netted automatically but the software sets them up separately & we have to net them which adds an element of manual intervention & causes an issue because it is no longer tied to the invoic --- ### Review of Integrated Receivables - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The worklist is definitely the most impactful feature of this software. Before we implemented this software the team didn't have a clear view of how to approach their receivables everyday. Now when the login they have a list of items to work and the suggested action they should take. The standardized emails and ability to attach invoices also make the teams job so much easier than it was before. #### Cons The only cons I have are there are some things I would have designed differently now that I have a better understanding of the product two years after I implemented it. I think it could have done more for us than we set it up to do. Specifically we didn't include unapplied cash which may be helpful for our collectors to view. --- ### User friendly AR automation software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Devices - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We wanted to automate the cash matching process and post the information back into the ERP. A benefit that we have now is that the system can automatically scan the checks deposited and match the invoice with correct payment information #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros HighRadius with its solution has helped us streamline things on the Accounts Receivable front of our organization. The solution integration has been seamless, helped us reduce cost overheads and has also improved our bottom line through faster and efficient recovery of our receivables #### Cons With any software implementation there is always a few "hiccups" and these were addressed and handled in a timely manner to meet our requirements. --- ### HighRadius Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Chemicals - Company size: 5001-10000 employees - Product usage: 3-5 years · daily - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Overall the implementation of the HighRadius credit and collection modules have been gamechangers that have allowed us to fully transform and address manual inefficient tasks, which have resulted in quantifiable and significant value being captured. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly interface with a strong user community that allows us to benefit from the ideas and best practices of companies made up of different industries and sizes. The tool is constantly improving and adapting as the the user base grows and better ways to do things are discovered. #### Cons There were service ticket request delays as a result of COVID, but HRC quickly recognized the issue and provided additional resources and attention to resolve the issues. --- ### Great solution! - Overall rating: 4/5 - Reviewer: james w. - Industry: Marketing and Advertising - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered The automated reminders, organizing emails and correspondence by customer, and promises to pay work very well. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The automation of past due reminders is key for our business. Setting up rules for different portfolios has been very impactful to our cash flow. #### Cons Difficult to make changes once the background rules are set up. --- ### Sarah McGrath Review of HRC - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ability to be more on top of our AR. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use, and thankful everything is in one place. #### Cons There has been one feature that doesn't work since we moved forward with this product. --- ### Time & Effort saving - Overall rating: 4/5 - Reviewer: Upsarg D. - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dynamic; easy to use and understand; Easily integrated with SAP; Reduced time and manual effort involved in payment application. #### Cons OCR capture can be improved to facilitate & increase auto cash hit rate. --- ### High Radius review - Overall rating: 5/5 - Reviewer: JP V. - Industry: Legal Services - Company size: 5001-10000 employees - Product usage: 3-5 years · weekly - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The High Radius cash application system in itself is a great tool. However, the High Five Customer Support team is not always responsive or provide timely updates. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Automation and ease of use. The High Radius cash application system is able to successfully match 50% of our incoming receipts. #### Cons Occasional issues accessing the High Radius system or critical errors that would cause interruption. --- ### Collection Cloud - Overall rating: 5/5 - Reviewer: Rajni Y. - Industry: Transportation/ Trucking/ Railroad - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Automation: Collection Task along with automated reports #### Cons Problem Solving : Ticket Issue vs time managment ---