HostBill

RATING:

3.5

(4)
Overview

About HostBill

HostBill is a cloud-based accounting solution that helps businesses manage finances and transactions through automated billing. Key features include contact database, payment processing, tax calculator, multiple currency support and dunning management. Designed for businesses of all sizes, HostBill enables users to handle billing cycles and maintain customer relationships through automated messages and thank you notes. It allows enterprises to accept payments through various billing cycles such as metered, bandwidth, power, cloud, recurring, pre/post and one-off. Additionally, its automation tool enables users to generate quotes based on custom templates and convert leads into sales. HostBill comes with multiple payment gateways, which are available through va...

HostBill Pricing

Starting price: 

$599.00 one time

Free trial: 

Available

Free version: 

Not Available

Ticket list

HostBill Reviews

Overall Rating

3.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

3

Customer Support

3

Value for money

3.5

Functionality

3.5

Most Helpful Reviews for HostBill

4 Reviews

Divaldo

Consumer Services, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2023

Excellent solution for web hosting automation and management

It meets most of my needs considering that I have several VPS and I need to have full control of clients, receive payments and have automated tasks.

PROS

I believe that both the strong and weak point is the possibility of a single payment and hosting the software on my server. It gives a lot of freedom and flexibility.

CONS

It is an excellent solution, however, the price I consider high, could create some flexibility in payments.

Reasons for switching to HostBill

I switched due to the fixed cost and also because I had the freedom to use it on my own server and customize it my way. I add, it is a very stable solution and excellent support.

David

Computer Software, 2-10 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Perfect solution for my business

PROS

The many modules for sure! It has every automation solution except one, Bankgiro payment gateway for automated bank invoice payment confirmations. We at HostUp are a registrar and web hosting company and they have modules for that. Country specific payment gateways like Swish is also there. When they don't have a feature already implemented it 's easy to contact support and pay for sponsored development for them to add it.

CONS

It's a bit hard to navigate first and there were a few bugs. But you learn quite quickly and the bugs were fixed usually within the next release, so a week

Reasons for switching to HostBill

It didn't fit my business. It was missing many modules such as registrar and Swish payment gateway. I would have to pay some 3rd party for these modules.

Darrell

Information Technology and Services, 1 employee

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed July 2021

Great Product, Absentee Management, Poor Customer Service

Originally contacted HostBill on [SENSITIVE CONTENT] with pre-sale questions and request for demonstration. After receiving an immediate automated (no-reply) acknowledging receipt of my email request, it took HostBill two-weeks ([SENSITIVE CONTENT]) to respond. That delay led us to consider other U.S.-based business automation platform competitors like Blesta, WHMCS, and others (even though we prefer HostBill's interface and features). In a final attempt to obtain answers and buy their software, we reached back out to them on [SENSITIVE CONTENT] and are still awaiting a response. HostBill appears to and may well be a phenomenal product, but based on their absent customer service, the world may never know. Bottom line... based on the company's Poland headquarters (no U.S. division/representation), email only communications (no sales/support phone numbers, immediate chat capability), no company-hosted pre-sale demo capability (must purchase/install 'live' Linux instance of software on customers own hardware to demo/test and then petition HostBill for refund if product doesn't meet needs), understaffed/poor response times, support incidents via online ticketing system only (must already have purchased HostBill in order for Support accept even pre-sale technical questions). As a company who's literally ready to purchase, but unable to marshall a customer service response, it's really difficult to recommend HostBill (regardless of how impressive their product may be. =/

PROS

Features and functionality appear to be extensive (based on their website).

CONS

Can't get company to respond and provide a pre-sale demonstration of their platform.

Davide

Internet, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2022

zero assistance | duplicate software

Bad, no assistance. LEAVE ALL HOPE TO YOU USE IT

PROS

Many functions but useless. The functions are beautiful but they are not intuitive, nothing, in substitution and a copy and paste of WHMCS

CONS

the software and a copy and paste of WHMCS, if you look inside the CSS you will find references of this software.

Reason for choosing HostBill

Excellent presentation, ZERO substance