--- title: "Housecall Pro Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Housecall Pro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Housecall Pro is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/housecall-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Scheduling Software](https://www.softwareadvice.com/scheduling/) / [Housecall Pro](https://www.softwareadvice.com/construction/housecall-profile/) / Housecall Pro Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/construction/housecall-profile/) Reviews [Alternatives](https://www.softwareadvice.com/construction/housecall-profile/alternatives/) # Housecall Pro User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 2,744 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 2,133 reviews (78%) - 4 stars: 463 reviews (17%) - 3 stars: 70 reviews (3%) - 2 stars: 34 reviews (1%) - 1 star: 44 reviews (2%) ### Most mentioned pros - It provides a solid all-in-one solution for managing scheduling, invoicing, and payments, which helps streamline operations and reduce administrative workload. - The customer support has been reliable and helpful whenever needed, and overall the platform feels secure when handling sensitive customer and payment data. While there are occasional minor bugs, they don’t take away from the overall experience. - It’s an all-in-one app that helps service businesses run their day-to-day operations—from booking jobs to getting paid. ### Most mentioned cons - One of the main drawbacks of Housecall Pro is the occasional system lag and bugs, especially when managing multiple jobs or making updates in real time. - Various aspects of the platform's layout are "updated" frequently and cause issues for my staff which in turn increases cost and impacts work flow. - Frequent updates to the layout which cause issues with work flow and increase the time it takes my staff to navigate this monstrosity. ## Housecall Pro customer reviews Showing reviews 1-25 of 2,744 (page 1). ### Powerful contact management program. Full of features. - Overall rating: 5/5 - Reviewer: Nathan H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was positive. The features were a requirement by another vendor that I was working for. They wanted online scheduling. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I started using Housecall Pro because I wanted online scheduling. This was a very important feature that worked effectively. #### Cons It has many features that are useful. It’s a full contact management software program with invoicing, scheduling and tracking clients. --- ### Housecall Pro A+ - Overall rating: 4/5 - Reviewer: ZAch G. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really easy to get going, everything is in one place, and you can integrate almost any other software you're using with it. I use CompanyCam as well and having everything sync and create jobs automatically is clutch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is really good. We had good training and I could always get a response if I had any questions. Being able to schedule and take payments all in one place is a huge asset for me as I don't have time to juggle multiple softwares in the field. #### Cons Housecall Pro is a little more expensive then some of the other softwares to get into. I used them with a different company, but have used another software for my own business. I like Housecall Pro more, it's just not quote in the budget right now. #### Reasons for choosing Housecall Pro It's easier to use and it has a quick setup. Everything you need is in one place. --- ### Still an amazing resource for businesses! - Overall rating: 4/5 - Reviewer: Dessa P. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for free trial - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has definitely helped us to elevate our business in many areas. It is a convenient resource that has allowed the company to streamline processes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy access to customer profiles, ability to run reports on multiple jobs, ability to use bulk messaging to customers. #### Cons Can be limited on creating your own reports, doesn’t automatically calculate commissions which would be an extra feature that would be nice to have. --- ### ABSOLUTELY THE WORST - Overall rating: 1/5 - Reviewer: Damian C. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I like that it the UI is smooth on a tablet or phone but absolutely a mess on a computer . I like that when you try and get a deposit for anything over 1250$ they want your customer personal ID , there card number & my personal last 3 month bank statements . ABSOLUTELY LOVE IT #### Cons Absolutely the worst management app full of bloat wear That’s not even the worst of it Customer service ? They’ll answer but you want to be transferred to the department you need it’s not an option , supervisor ? Not an option . Been using Housecall pro for 5months . And I never received my 100$ credit to Angie’s list or thumbtack . Never received my 100$ amazon gift card . And now after processing over 5000$ via service call sales . As soon as I make a full installation sale . They withhold my entire down payment . So I am now unable to purchase the equipment needed . For an installation this Saturday . And there requesting not only my own personal information but also MY CUSTOMERS!! Photos of there ID photos of there credit card & SCREENSHOTS OF OUR CONVERSATION!!! Can you believe it ? Absolutely nuts I’ve called 3 times today 8am 430pm 6:00pm Every single time they have said they’ll have someone contact me and the 1st and 2nd time they both told me I would have my deposit by 5 today . And someone from payment processing would call to confirm . Neither has happend. Once everything is settled I will be canceling my Housecall pro account 350$ a month & it’s a complete joke of a service . #### Reasons for choosing Housecall Pro Based off my research it seemed like the better option . Sadly it is not --- ### Best Service Scheduling Software - Overall rating: 5/5 - Reviewer: Hallye N. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has turned our business around as far as billing and scheduling service. It has saved us money in the time we would put into reporting and tracking before it does most everything for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We love using HCP in our office it has streamlined so many processes for us. We use it for billing, scheduling and vehicle tracking as well as customer tracking. Their customer service is great and timely as well as being a good value for the cost. #### Cons Sometimes they implement new features without notice so there is a learning curve sometimes in finding where they moved buttons #### Reasons for choosing Housecall Pro The value and the features we needed, service titan was so much more and had many features we wouldnt use #### Vendor response Hi Hallye, Thank you so much for the thoughtful review! We’re thrilled to hear that Housecall Pro has helped streamline your billing, scheduling, and customer tracking processes—and that it’s made a real impact on your business. It means a lot to us to know our platform is saving you time and providing strong value. We also appreciate your note about feature updates. Your feedback is valid, and we’re working on ways to improve visibility and communication around changes so you’re always in the loop. Thanks again for choosing Housecall Pro—we’re grateful to support your team! If you ever need anything, don’t hesitate to reach out to us at proadvocate@housecallpro.com. Replied August 2025 --- ### Not satisfying - Overall rating: 3/5 - Reviewer: Hudson V. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. No fun at all. A bit complicated during the set up. The options and descriptions were not helpful. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Hard to say, it was not very friendly to me... I had a hard time adapting to the system. I just did not like it #### Cons My setting up. the program offered at the time limited options and it was not a quick set up and go. #### Reasons for choosing Housecall Pro Jobber was a bit more money when we began our company #### Vendor response Hi Hudson, Thank you for taking the time to share your experience with us. We’re sorry to hear that getting started with the system felt frustrating and that the setup process didn’t meet your expectations. Your feedback about the limited options and unclear descriptions is incredibly valuable, and we’re always working to make onboarding simpler and more intuitive. If you're still with us at this time and open to it, we’d love the chance to support you further or hear more about the specific challenges you've faced. Feel free to reach out to us at proadvocate@housecallpro.com—we’re here to help. Thank you again for your honesty. Replied August 2025 --- ### HouseCall Pro: When you need to take your office on the road - Overall rating: 5/5 - Reviewer: Blaine P. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used HouseCall Pro in many jobs and it has always been very easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use for management as well as technicians #### Cons Easy to function on a mobile device and not lose any features. #### Reasons for choosing Housecall Pro Personal Preference and investigation / research led me to Housecall Pro. I am not disappointed. #### Reasons for switching to Housecall Pro Must be up to speed on managing services and client history. Housecall Pro does that with ease! --- ### Serviced based software - Overall rating: 4/5 - Reviewer: Hunter L. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it had great features for what it's intended to do for service based businesses for company such as mine which has a combination of service contract and longer project management requirements.It doesn't suit mines but it's a great product for people who are service based only. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Its focus on service and it communicating with cuatomers thru sms #### Cons Its lack of managment outside service calls and its lack of growth and api intergrations. #### Reasons for switching to Housecall Pro Better flexibility of product. Needed tax features and ease of use --- ### We love HCP - Overall rating: 5/5 - Reviewer: Sheri P. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Extremely helpful to our business and the customer service is incredible #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and options and endless new items! #### Cons I love it all! There’s really no cons to the program! #### Reasons for switching to Housecall Pro More options and more availability and new features! --- ### HouseCall Pro - Overall rating: 4/5 - Reviewer: Cathleen D. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with Housecall Pro is mostly positive. I would recommend training before implementing this tool for your business #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I liked the reporting feature and the fact that you can use HouseCall Pro for all scheduling of clients #### Cons What I liked least is that the integration with Quickbooks glitches at times and you have to manually push the invoices to QBO. --- ### Housecall Pro - HVAC Company Review - Overall rating: 5/5 - Reviewer: Rose P. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I love the software. It is constantly being upgraded, which is why we've stuck with it even when we felt there were other options better suited for our needs. This has proven to be a great move for us because they have added features that have greatly improved the software over the years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very user friendly, encompasses a lot of different tools into one platform and consistently adding more features to it at least quarterly. It is also very affordable compared to other similar software options. #### Cons Sometimes it would be nice to customize it a little more for our needs. Also, would like a better routing option (it is currently being built up better). #### Reasons for choosing Housecall Pro Mostly cost. HCP is better priced, although FieldEdge and Service Titan does have more features. We just don't see ourselves being able to utilize all the features available. #### Reasons for switching to Housecall Pro I needed something more advanced and more catered to our industry. --- ### Great tool for the trades - Overall rating: 4/5 - Reviewer: Dylan G. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with Housecall pro was very positive, it helped maintain efficiency in the company I worked for at the time and it was a great tool to utilize. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It was very simple and easy to use. The layout of the app was easy to educate employees on and was easy to integrate into daily use! #### Cons It would sometimes glitch out, as to when you would attempt to open a job page it would restart the app. #### Reasons for switching to Housecall Pro I moved states and changed companies that used the software --- ### Common Sense Approach to Managing your Clients and Employees! - Overall rating: 5/5 - Reviewer: Christina S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Sometimes, using multiple software applications, to try and get one job done can be frustrating. Not so with HouseCall Pro. The customer service over chat is so quick and easy, as well as the "tips and troubleshooting" search -- any problems I am having are usually "self-generated." LOL! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This has got to be the easiest "learning curve" I have ever experienced. Coming from a completely different industry, to manage the office here was a bit daunting. BUT - HouseCall Pro made it much easier. a) Customers: Easy to set up customers in system, note their special preferences, create "tags" to track for where they heard about us, and contact them via emails or texts. Each account has the Zillow pic and profile of each of our customers - providing a wealth of information to us before we even arrive to service their home. b) Employees: Love the "personal touch" of adding the photos of our team - Our customers can see who is arriving - and - with the notification system, they know when they will be there. TimeTracker makes payroll a snap, and allows employees the flexibility to check in and out while out in the field thru the app - not tied to a punch clock or computer in the office. c) Scheduling: Easy to use, nice 'color-coding' features for each employee, with options to notify your customer of changes or not. Quickly able to schedule on the fly, thru the phone app. Can look day, week or month with a quick tab change. d) Invoicing: LOVE it --- the team can enter in all their details, which would normally have to be transcribed from paper notes, on the Work Orders thru the phone app. Nice presentation to the customers, with immediate email invoice available, the minute the job is done and paid for. AND it flows to QuickBooks! #### Cons Creating "work arounds" for creating multiple sub-accounts for a main client. Sometimes, there needs to be a three layer deep ability to categorize a customer. Example: Parent Company (Main Customer), which has multiple condominium complexes (Sub Accounts of Main Customer)- each one having its own name/ billing account, and then, the need to create sub accounts for each Condo Complex (a Sub Sub Account) - for each individual Unit (for service address) #### Reasons for choosing Housecall Pro Another local plumbing outfit recommended we try HouseCall. #### Reasons for switching to Housecall Pro Needed to have a more integrated scheduling and invoicing system. Desired software which integrated ability to accept payments (get rid of our Square), and integrated with QB Online for accounting purposes. --- ### Overall, quality product - Overall rating: 5/5 - Reviewer: Kaitlyn B. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I really enjoyed the all in one approach of this software. I was able to manage scheduling, payments and other features very easily. #### Cons I would love to have the ability to customize some of the templates available in the software. Also, the speed of the software is very hit or miss. #### Vendor response Hi Kaitlyn, Thank you for the 5-star review! We’re so glad to hear that you’ve enjoyed the all-in-one approach and found it easy to manage scheduling, payments, and other key features with Housecall Pro. We appreciate your feedback about template customization and software speed. Those are great insights, and I’ve shared them with our Product Team as we continue to improve the platform experience. Thanks again for your support! If you ever need assistance or have more feedback to share, feel free to reach out at proadvocate@housecallpro.com. Replied August 2025 --- ### Great field app - Overall rating: 4/5 - Reviewer: Alexis R. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service was always great and helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Housecall pro was very user friendly and had many convenient features. #### Cons Didn’t always sync properly with Quickbooks. --- ### Racks review - Overall rating: 5/5 - Reviewer: Monique H. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Great people , great system, who actually fulfill their promises ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy access the ability to sign people up into later payments for your business #### Cons I love everything about house call pro especially the owners GREAT people ! --- ### I love it! - Overall rating: 5/5 - Reviewer: Lindsey S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love their features and capabilities, it's super helpful and I love it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's super user friendly and easy to adjust to. #### Cons I don't like the app, I prefer using this on a desktop but that is just user preference. --- ### Housecall Pro is a winner - Overall rating: 5/5 - Reviewer: Matt C. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall this product has given us a super positive experience. Works well with Quickbooks and they have been very easy to work with when we have suggested changes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Feel like this product was designed just for us. #### Cons A little challenging to implement at first. --- ### My house calls. - Overall rating: 5/5 - Reviewer: Jeffrey B. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: Self-Employed - Product usage: Used monthly for free trial - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Was very inviting and I would use it again should the situation arise #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Actually the attention to customer service #### Cons .I guess I didn't have much interest in it,and was having a funny money" situation that was not to much helping for the prices of services --- ### Housecall Pro - Service Related App - Overall rating: 5/5 - Reviewer: Lisa B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Whenever I think of something I may or not be using to it's full potential or don't understand something. The software magically shows me what I am looking for or I need to expand my knowledge on. I am thankful for the extra help! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are a plumbing service business. We love the fact we can see all of our open jobs in one place, which can make us more efficient as a company in scheduling our jobs in certain areas of the city by zip codes. We love using the online payment portal offered through use of this software, so our customers can go in and make payments at their convenience online, or we can process payment over the phone, as well as at the job site. Housecall Pro offers so many integrated programs to run your business professionaly, and seamlessly. If you are in the service industry, you really need to check this program out. You will be amazed and very happy with everything about this software. #### Cons I cannot say anything negative about this software. The software constantly expands and grows with your business. #### Vendor response Hi Lisa, thank you for leaving us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Replied May 2022 --- ### Excellent software for contractors and labor professionals - Overall rating: 5/5 - Reviewer: Anders H. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Using housecall pro has been great so far, their support team has been very responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Housecall Pro has made it much easier to manage my junk removal company. I can track the crew's progress throughout the day, make changes to customer bookings from my computer which my crew then sees on their phones, and the crew can communicate directly with customers through the app. It also handles professional invoicing and payments. It's made everything much easier, and the number of Google reviews we've gathered has skyrocketed due to their automatic customer close-out messages. #### Cons I don't like their direct online booking interface, if the customer were to use it, I find it confusing and not intuitive. We use a simpler very clear booking interface, then manually migrate those appointments into housecall pro. #### Reasons for choosing Housecall Pro Price to value #### Vendor response Hi Anders, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team Replied June 2022 --- ### Housecall pro is the best service to facilitate the work. - Overall rating: 4/5 - Reviewer: Marie Jeanne E. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Housecall pro allowed me to have total control of my administration and to better satisfy customers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked about this software is the fact that the price, the customer service are easy to use. The emails are automated for good follow-up. #### Cons What I liked least is that when the system breaks down it destabilizes, until its reactivation. #### Vendor response Hi Marie Jeanne E, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. Replied August 2022 --- ### Effective software for service providers - Overall rating: 4/5 - Reviewer: Rachel S. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Our experience right from the start with Housecall Pro was great, from the walk through that we had with a member of the software team, and the ease of setup and integration within our existing business systems. We loved the dispatching and scheduling features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Housecall Pro was a great help to our business. It helped systemize and digitize our service based business. It allowed us to dispatch our team members seamlessly, schedule our services and work them into our calendar easily. We were able to keep our customers organized and keep up on our billing and invoicing. The software was easy to learn and use and mobile friendly which meant our whole crew could use it on the go. #### Cons There were a few features that were missing for us as a landscaping business and therefore we had to switch softwares. The pricing was also a factor that caused us to switch. #### Vendor response Hi Rachel, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at proadvocate@housecallpro.com - Thank you again. Replied January 2023 --- ### Housecall Pro - A services teams dream. - Overall rating: 5/5 - Reviewer: John R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Amazing experience. Helps us keep track of what needs to be done and where our service team members are. Invoicing in person or online along with notifications has allowed us to get paid in a timely fashion. Awesome product! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Housecall Pro is an amazing program that allows our service team members to be scheduled and on track. We can send notifications to employees, clients, rollouts, etc. Invoicing on the spot or online allows us to get paid on time. The calendar sync keeps our employees updated. Database with all notes, projects, contact information, etc. Perfect! #### Cons There is nothing that we don't like about Housecall Pro. Potentially being able to integrate into Insightly would be a nice touch, which I'm fairly certain that we can we just haven't integrated it yet. #### Vendor response Thanks for the review! Glad the platform is helping you maintain and grow your business! Great feedback around the Insightly integration, I will submit a provote for you on that. If you need anything, feel free to reach out to proadvocate@housecallpro.com. Thanks again and have a great day! Replied March 2023 --- ### good for very small business les than 5 employees - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Better than using paper. Scheduling is best feature and better than other tools in the market (as it exists today). Contracting, invoicing, estimating, are only for a very small company. Editing is almost impossible.Changes are made with no advance knowledge. The data importing team (material list and customer list) are wonderful. Interface to quickbooks is not closed loop and is a mess. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros HCP has a good scheduling function as it is easy to see a week and move resources around easily. It needs a rolling week versus a static Monday to Friday that is currently deployed. The current scheduling feature is HCP's best feature. Hopefully they will not change it and emulate other software firms that have absolutely poor scheduling functions #### Cons Impossible to use HCP to create contracts that are legally binding. Must use docuSign or another application. Invoicing cannot be customized. It is line items based and cannot be summarized. You cannot customize messaging, and invoices end up being most frustrating for customers on big multiday jobs. You cannot create and save your invoice letters. Integration with Quickbooks is a daily challenge, search function is truly a problem with the new release, there is no logic to how jobs and estimates are stored in hcp, hcp calls "jobs" invoices. Imagine getting an hcp "invoice" before the job has even started very confusing to customers and employees until you get used to it. this is for a tiny business or for a team who has no software experience. #### Reasons for choosing Housecall Pro Price and scheduling. If other software tools had equivalent scheduling tool we would likely change software, however, scheduling is one of the most important workflows in a service business. #### Vendor response Hi there, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at proadvocate@housecallpro.com - Thank you again. Replied January 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/construction/housecall-profile/reviews/?page=2) --- Housecall Pro Reviews, Pros and Cons - 2026 Software Advice