--- title: "Housecall Pro Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Housecall Pro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Housecall Pro is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/housecall-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Scheduling Software](https://www.softwareadvice.com/scheduling/) / [Housecall Pro](https://www.softwareadvice.com/construction/housecall-profile/) / Housecall Pro Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/construction/housecall-profile/) Reviews [Alternatives](https://www.softwareadvice.com/construction/housecall-profile/alternatives/) # Housecall Pro User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 2,749 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 2,135 reviews (78%) - 4 stars: 465 reviews (17%) - 3 stars: 71 reviews (3%) - 2 stars: 34 reviews (1%) - 1 star: 44 reviews (2%) ### Most mentioned pros - It provides a solid all-in-one solution for managing scheduling, invoicing, and payments, which helps streamline operations and reduce administrative workload. - It’s an all-in-one app that helps service businesses run their day-to-day operations—from booking jobs to getting paid. - Being able to schedule and take payments all in one place is a huge asset for me as I don't have time to juggle multiple softwares in the field. ### Most mentioned cons - Various aspects of the platform's layout are "updated" frequently and cause issues for my staff which in turn increases cost and impacts work flow. - Frequent updates to the layout which cause issues with work flow and increase the time it takes my staff to navigate this monstrosity. - One of the main drawbacks of Housecall Pro is the occasional system lag and bugs, especially when managing multiple jobs or making updates in real time. ## Housecall Pro customer reviews Showing reviews 1-25 of 2,749 (page 1). ### Powerful contact management program. Full of features. - Overall rating: 5/5 - Reviewer: Nathan H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was positive. The features were a requirement by another vendor that I was working for. They wanted online scheduling. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I started using Housecall Pro because I wanted online scheduling. This was a very important feature that worked effectively. #### Cons It has many features that are useful. It’s a full contact management software program with invoicing, scheduling and tracking clients. --- ### Housecall Pro A+ - Overall rating: 4/5 - Reviewer: ZAch G. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really easy to get going, everything is in one place, and you can integrate almost any other software you're using with it. I use CompanyCam as well and having everything sync and create jobs automatically is clutch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is really good. We had good training and I could always get a response if I had any questions. Being able to schedule and take payments all in one place is a huge asset for me as I don't have time to juggle multiple softwares in the field. #### Cons Housecall Pro is a little more expensive then some of the other softwares to get into. I used them with a different company, but have used another software for my own business. I like Housecall Pro more, it's just not quote in the budget right now. #### Reasons for choosing Housecall Pro It's easier to use and it has a quick setup. Everything you need is in one place. --- ### Still an amazing resource for businesses! - Overall rating: 4/5 - Reviewer: Dessa P. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for free trial - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has definitely helped us to elevate our business in many areas. It is a convenient resource that has allowed the company to streamline processes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy access to customer profiles, ability to run reports on multiple jobs, ability to use bulk messaging to customers. #### Cons Can be limited on creating your own reports, doesn’t automatically calculate commissions which would be an extra feature that would be nice to have. --- ### Go Elsewhere - Overall rating: 1/5 - Reviewer: Benjamin B. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered I have used HCP for 5-6 years. If you are looking for a platform for a service business, go elsewhere. Various aspects of the platform's layout are "updated" frequently and cause issues for my staff which in turn increases cost and impacts work flow. There are many features which I love, however, solid features and a deteriorating layout result in a poor product. 2 years ago this would be a 4 star review. Currently, 1 star is more than this platform deserves. Customer service is good for the usual bugs but they cannot do anything for platform updates #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Robust features and great customer support. Currently challenged to find more that I like because of how increasingly difficult it is to locate said features with every layout "update". #### Cons Frequent updates to the layout which cause issues with work flow and increase the time it takes my staff to navigate this monstrosity. #### Reasons for choosing Housecall Pro Housecall Pro presented more features than comparative products --- ### “Professional Support and a Team That Truly Cares” - Overall rating: 5/5 - Reviewer: Wendell H. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I also want to give special recognition to [sensitive content hidden] from the Housecall Pro team. [sensitive content hidden] has always been extremely helpful, patient, professional, and supportive whenever I’ve needed assistance. She has helped me with multiple requests over time, including website updates and Google Workspace-related issues, and she has consistently taken the time to understand the situation and help move things forward. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve had a very positive experience with Housecall Pro, especially with their Support Team and Website Team. They have consistently been professional, prompt, knowledgeable, and supportive whenever I’ve needed assistance. Running a home improvement business comes with a lot of moving parts, so having a team that responds quickly and genuinely works to help resolve issues makes a big difference. I’ve appreciated the communication and the willingness of their team to listen, troubleshoot, and help find solutions. Thank you to the Housecall Pro team for the continued support. It’s greatly appreciated, and I’m happy to recommend them to other business owners looking for a platform with a supportive team behind it. #### Cons The main thing I would like to see improved with Housecall Pro is having more direct access to make changes to our website when an urgent or emergency update is needed. We understand the importance of having the Website Team maintain quality and consistency, and they have always been professional and helpful. However, when we need to make a time-sensitive change—especially an emergency change—it would be very helpful to have the ability to make certain updates ourselves without having to wait for assistance. Even having a limited “emergency edit” option for approved website changes would give business owners more flexibility while still allowing Housecall Pro to maintain control over the overall website quality. --- ### ABSOLUTELY THE WORST - Overall rating: 1/5 - Reviewer: Damian C. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I like that it the UI is smooth on a tablet or phone but absolutely a mess on a computer . I like that when you try and get a deposit for anything over 1250$ they want your customer personal ID , there card number & my personal last 3 month bank statements . ABSOLUTELY LOVE IT #### Cons Absolutely the worst management app full of bloat wear That’s not even the worst of it Customer service ? They’ll answer but you want to be transferred to the department you need it’s not an option , supervisor ? Not an option . Been using Housecall pro for 5months . And I never received my 100$ credit to Angie’s list or thumbtack . Never received my 100$ amazon gift card . And now after processing over 5000$ via service call sales . As soon as I make a full installation sale . They withhold my entire down payment . So I am now unable to purchase the equipment needed . For an installation this Saturday . And there requesting not only my own personal information but also MY CUSTOMERS!! Photos of there ID photos of there credit card & SCREENSHOTS OF OUR CONVERSATION!!! Can you believe it ? Absolutely nuts I’ve called 3 times today 8am 430pm 6:00pm Every single time they have said they’ll have someone contact me and the 1st and 2nd time they both told me I would have my deposit by 5 today . And someone from payment processing would call to confirm . Neither has happend. Once everything is settled I will be canceling my Housecall pro account 350$ a month & it’s a complete joke of a service . #### Reasons for choosing Housecall Pro Based off my research it seemed like the better option . Sadly it is not --- ### Highly Recommend - Overall rating: 4/5 - Reviewer: Casey B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, we had great luck with Housecall Pro. The ease of sending an invoice and collecting payment was the highlight for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Loved the feature that showed the employees face when you click on my way to allow customers to see who is showing up to their home or jobsite. #### Cons Hard to reach anyone for customer service questions. Almost always had to use the chat bot and wait a lengthy amount of time for a response. --- ### House Call Pro - an affordable option - Overall rating: 3/5 - Reviewer: Kylee V. - Verified reviewer: Yes - Industry: Accounting - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, house call pro has served its purpose while our company was small and needed minimal options but basic needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros House call pro is a more affordable option than other field service softwares. It offers the basic needs that a small or start up company would need. #### Cons House call pro does not have the best reporting out of the box. You have to customize and create the output that you are needing. --- ### Keeps client information organized - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used weekly for free trial - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros Housecall Pro makes it easy to keep customer information, appointments, and daily tasks organized. Having everything in one place saves time. #### Cons Some features take a little time to figure out. I would also like more flexibility when customizing certain workflows. --- ### Easy to Use and Time-Saving - Overall rating: 5/5 - Reviewer: mohammed r. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Housecall Pro is easy to use and helps streamline scheduling, invoicing, and customer management. I especially like how it keeps everything organized in one place and saves time. #### Cons Some features can take a little time to learn, and the pricing can feel high for smaller businesses. --- ### We love HCP - Overall rating: 5/5 - Reviewer: Sheri P. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Extremely helpful to our business and the customer service is incredible #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and options and endless new items! #### Cons I love it all! There’s really no cons to the program! #### Reasons for switching to Housecall Pro More options and more availability and new features! --- ### Great tool for the trades - Overall rating: 4/5 - Reviewer: Dylan G. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with Housecall pro was very positive, it helped maintain efficiency in the company I worked for at the time and it was a great tool to utilize. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It was very simple and easy to use. The layout of the app was easy to educate employees on and was easy to integrate into daily use! #### Cons It would sometimes glitch out, as to when you would attempt to open a job page it would restart the app. #### Reasons for switching to Housecall Pro I moved states and changed companies that used the software --- ### Were the HOUSE you been - Overall rating: 4/5 - Reviewer: Michael F. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Great im enroll still . Its professional and simple #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software is a very capable option, and is my second choice. It has many excellent features. #### Cons Man only thing is 3D showing. That is a must for all apps #### Reasons for switching to Housecall Pro Allot more features and simply to use . Make changes or add materials --- ### Common Sense Approach to Managing your Clients and Employees! - Overall rating: 5/5 - Reviewer: Christina S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Sometimes, using multiple software applications, to try and get one job done can be frustrating. Not so with HouseCall Pro. The customer service over chat is so quick and easy, as well as the "tips and troubleshooting" search -- any problems I am having are usually "self-generated." LOL! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This has got to be the easiest "learning curve" I have ever experienced. Coming from a completely different industry, to manage the office here was a bit daunting. BUT - HouseCall Pro made it much easier. a) Customers: Easy to set up customers in system, note their special preferences, create "tags" to track for where they heard about us, and contact them via emails or texts. Each account has the Zillow pic and profile of each of our customers - providing a wealth of information to us before we even arrive to service their home. b) Employees: Love the "personal touch" of adding the photos of our team - Our customers can see who is arriving - and - with the notification system, they know when they will be there. TimeTracker makes payroll a snap, and allows employees the flexibility to check in and out while out in the field thru the app - not tied to a punch clock or computer in the office. c) Scheduling: Easy to use, nice 'color-coding' features for each employee, with options to notify your customer of changes or not. Quickly able to schedule on the fly, thru the phone app. Can look day, week or month with a quick tab change. d) Invoicing: LOVE it --- the team can enter in all their details, which would normally have to be transcribed from paper notes, on the Work Orders thru the phone app. Nice presentation to the customers, with immediate email invoice available, the minute the job is done and paid for. AND it flows to QuickBooks! #### Cons Creating "work arounds" for creating multiple sub-accounts for a main client. Sometimes, there needs to be a three layer deep ability to categorize a customer. Example: Parent Company (Main Customer), which has multiple condominium complexes (Sub Accounts of Main Customer)- each one having its own name/ billing account, and then, the need to create sub accounts for each Condo Complex (a Sub Sub Account) - for each individual Unit (for service address) #### Reasons for choosing Housecall Pro Another local plumbing outfit recommended we try HouseCall. #### Reasons for switching to Housecall Pro Needed to have a more integrated scheduling and invoicing system. Desired software which integrated ability to accept payments (get rid of our Square), and integrated with QB Online for accounting purposes. --- ### I am obsessed! - Overall rating: 5/5 - Reviewer: Trish H. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered We came running back to HCP after using another software for a year. Our breaking point with that software was the price book being outrageously difficult to utilize. With the new DOE changes for 2023, ALL hvac major equipment has been changed and we needed to do update that accordingly. The price book in HCP is smart, helpful, calculated, and still very easy to figure out and utilize. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We used HCP for years when we decided to move to another software. After a year on that other software, we came RUNNING back to HCP for many reasons. The biggest reasons? Ease of use, amazing features, customer service, and price points. #### Cons Auto pricing for Maintenance Plan Agreements. It is technically there but having it more in depth would be great. Example: Our Gold Level get $0 service call fee-10% off materials-$50 off new system. HCP provides that 10% off though so still an absolutely amazing feature! #### Reasons for switching to Housecall Pro There are a multitude of reasons for the switch. *Ease of use*Price book*Online Booking*Auto- reviews*Maintenance Plans*Pricing (cost)*Checklists*Wiseteack #### Vendor response WOW! Love to see it! Thanks for the review! Curious to learn more about the issues with the service agreements, feel free to shoot me an email via proadvocate@housecallpro.com so we can help! Replied February 2023 --- ### HouseCall Pro has been amazing! - Overall rating: 5/5 - Reviewer: Jeff R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered Can't complain. Great program #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Organized, Easy, Ever Improving. Would definitely recommend #### Cons Not great in areas with low signal. Cell signal or wi-fi needed to operate out in the field --- ### Great program - Overall rating: 5/5 - Reviewer: Kayla P. - Verified reviewer: Yes - Industry: Building Materials - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I love how easy it is to create estimates in the field #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to build estimates, communicate with full transparency with the team and customer #### Cons I don't really have any complaints with this software --- ### Great field app - Overall rating: 4/5 - Reviewer: Alexis R. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service was always great and helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Housecall pro was very user friendly and had many convenient features. #### Cons Didn’t always sync properly with Quickbooks. --- ### overrated software - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered this was a huge waste of time and cost us time and money, when doing nothing would have been better #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros auto populated address in customer window #### Cons every single way to edit customer address, estimates, lack of ability to sign across platforms, customer service not accountable, need one or two same people for same region, or accounts, otherwise they have no skin in the game #### Reasons for choosing Housecall Pro we are a small family local business, service titan better for bigger businesses #### Vendor response Hello! Sorry to hear about the issues you were having. Would love to hear more about your experience here and how we can improve it. We do have signature functionality, and are working on adding it across more of the platform. Curious about the notes regarding our support, we do offer more dedicated support for our pros that are on the MAX level and above, outside of that we have our real time chat and phone support available. Could you email me your name, company name, login email, and phone number to proadvocate@housecallpro.com so I can investigate further here? Hope to hear from you soon! Replied July 2023 --- ### Housecall Pro - Service Related App - Overall rating: 5/5 - Reviewer: Lisa B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Whenever I think of something I may or not be using to it's full potential or don't understand something. The software magically shows me what I am looking for or I need to expand my knowledge on. I am thankful for the extra help! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are a plumbing service business. We love the fact we can see all of our open jobs in one place, which can make us more efficient as a company in scheduling our jobs in certain areas of the city by zip codes. We love using the online payment portal offered through use of this software, so our customers can go in and make payments at their convenience online, or we can process payment over the phone, as well as at the job site. Housecall Pro offers so many integrated programs to run your business professionaly, and seamlessly. If you are in the service industry, you really need to check this program out. You will be amazed and very happy with everything about this software. #### Cons I cannot say anything negative about this software. The software constantly expands and grows with your business. #### Vendor response Hi Lisa, thank you for leaving us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Replied May 2022 --- ### House Call Pro - is a Dispatching Pro - Overall rating: 4/5 - Reviewer: Shelley S. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall this is a good program. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The dispatch capability is great. As a company using House Call Pro and as customer of another trade that used House Call Pro, I definitely found the text notifications an asset. #### Cons For overall job management, we needed a CRM that had a budget for job costs, commissions as well as communicate with some of our other software. This is a good software and we were excited about it but it ultimately didn't fit all that we needed and let us having to duplicate information between two programs. #### Reasons for choosing Housecall Pro We no longer use this software but I still liked it. It is great for dispatching, job tracking for the client and communication with the client. The invoicing worked well as would be expected. If we could harness the dispatching capability of House Call Pro with our current CRM we would have a perfect system. #### Vendor response Hi Shelley, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. Replied June 2022 --- ### Housecall pro is the best service to facilitate the work. - Overall rating: 4/5 - Reviewer: Marie Jeanne E. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Housecall pro allowed me to have total control of my administration and to better satisfy customers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked about this software is the fact that the price, the customer service are easy to use. The emails are automated for good follow-up. #### Cons What I liked least is that when the system breaks down it destabilizes, until its reactivation. #### Vendor response Hi Marie Jeanne E, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. Replied August 2022 --- ### Effective software for service providers - Overall rating: 4/5 - Reviewer: Rachel S. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Our experience right from the start with Housecall Pro was great, from the walk through that we had with a member of the software team, and the ease of setup and integration within our existing business systems. We loved the dispatching and scheduling features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Housecall Pro was a great help to our business. It helped systemize and digitize our service based business. It allowed us to dispatch our team members seamlessly, schedule our services and work them into our calendar easily. We were able to keep our customers organized and keep up on our billing and invoicing. The software was easy to learn and use and mobile friendly which meant our whole crew could use it on the go. #### Cons There were a few features that were missing for us as a landscaping business and therefore we had to switch softwares. The pricing was also a factor that caused us to switch. #### Vendor response Hi Rachel, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at proadvocate@housecallpro.com - Thank you again. Replied January 2023 --- ### Stay away! Horrible experience. There are better alternatives. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered The purchase was great....and that is where is ended. I implemented the software myself as the onboarding specialist that was assigned to me could not give me any direction whatsoever and every question I had needed to be escalated to someone else. That someone else doesn't exist as I waited an entire day to resolve issues that were critical to my business and they never tried to contact me back. In addition they waited until I had already processed over $6000 in CC payments before asking for my EIN number as well as my contractors license number only to tell me that "my account had been flagged and they would no longer process CC payments and that I would have to wait for 6 months to 'review the matter again." Put my business on complete standstill as I bought this software as a package. Manage my handyman business and process payments through their app and software. When I question their team about the issues with CC processing the response was: "you can take it or leave it. you can refund your customers and go to another cc processing company." Seriously? After I roll out their software this is the response I got. When I take to management the response was very similar. He used the excuse that this is another department and he has no control over the CC processing side of the business. So basically what I did was waste time and money with a program that they could not fulfill what they sold me on, and then proceed to tell me to "take it or leave it." #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Features that are supposed to work with the software would be great if they actually worked. #### Cons Customer service with this company is awful. Employees have a "take it or leave it" attitude and they could care less about how their service is a poor reflection on them. Stay clear of this company! #### Reasons for choosing Housecall Pro I thought they would provide all that I needed with a good customer experience. I read online reviews that were decent but unfortunately the negative reviews are spot on with my experience. #### Reasons for switching to Housecall Pro See above comments in overall experience. This company is horrible. No service after the sale. #### Vendor response Hi There, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. Replied July 2022 --- ### Great app but incomplete - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered I really want to like the app as it is quite smooth genrally speaking, however a lot of basic features are missing and there has been a lot of growing pain issues like price breakdown being off for a while, or the first day using it their servers had issues and I was unable to complete an invoice etc. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros I enjoy how smooth the app is to use genrally-for tier pricing this app is almost exclusively designed for that feature.-billing and pricing can be quite convenient-app has some professional features. #### Cons -the app promised a tap reader option and lower cc rates, that was false advertising outside of us-the app is very incomplete, for example there's no way to have estimates display a time limit like good for 30 days etc.-there is also no way to enter a job description on a job by job basis which is a bit frustrating, only way to do it is modify service descriptions everytime.-the picture message feature sounded cool when I signed up however I quickly learned it only works on imessage which is really poor design, service titan worked on anything.-it has been quiet difficult to express certain terms for certain situations because setup is a blanket thing so if you offered similar services that will work but if your offering multiple trades it will be clunky. #### Reasons for choosing Housecall Pro Features promised that weren't delivered on #### Reasons for switching to Housecall Pro Features that I partly recieved. #### Vendor response Hi there, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at proadvocate@housecallpro.com - Thank you again. Replied February 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/construction/housecall-profile/reviews/?page=2) --- Housecall Pro Reviews, Pros and Cons - 2026 Software Advice