Overall, the switch was smooth, implementation was smooth, and it's easy to use.

The ability to set up recurring payments. The way your product allows you to say $50 payments to a balance of $725 was necessary for me even though we rarely need it.

I can't say I have run into any issues I would say I dislike. Would be neat if it was easy to print the same receipt you print after processing a payment online afterwards, reprinting them later look different and my OCD made me write this.

This software has made it easy for our organization to utilize credit card payments, automatic drafts, and online payments. It has increased the ways that our customers have to be able to pay their bills.

This software is user friendly in all aspects. Users can go online and make their payments and we receive immediate notification. When customers come in, it is very simple to take their payment information and receive clear results as to whether or not payment had been accepted. Reports are easy to generate, clear, and concise.

What I like least about the software is that the address fields must be filled in. This may not seem like such a big deal, but that information is not always available.

I don’t love it to be honest. Maybe I just don’t understand it very well, but how do I get more info on it? Venmo and quickbooks are much easier to use. I also don’t know how to integrate IntelliPay to quickbooks.

It works. It’s just not the easiest to use.

The monthly expense is unnecessary and I don’t know how to learn more about the software

You guys are just the best! Keep up the good work.

I wish I would have made this switch years ago. It would have saved me a lot of money. They are super easy to work with should any questions arise. Best bargain for the price as well. I loved how they set up a button on my website for people to purchase right there! The customer gets a receipt with our name on it, and my office gets a receipt it has been paid.

Only complaint I have is reconciling at the end of each month. Since I use ACH/echeck and CC as payment options, it takes time to match up all the chgs. But, all in all, I believe that happens with all the cos.

We have little to no issues using intellipay.

Easy to manage for the most part. If we have questions its easy to contact admin to get help.

I do not like how we can not change the date of an autopayment. We have to delete the entire reocurring payment then add it to the date we need it to be. I do not like how some payments show up under certain customers. Makes it hard to see them all at once when they are individually in there.

We love having an online payment portal for patients to access at anytime via our website to make payments.

Our office loves the ability to take a payment from any computer via the intellipay website. It speeds up our checkout process.

No concerns, everything we need is already included.

More convenient options for payment.

Product integrates well with our website and is easy to use.

I would like to see an account set up option for customers so they could create an online account. It would also be nice to see service fees go down because that seems to be our number one complaint from customers.

I have been using for 6 + years. No Complaints . Great customer service, and they help mr stay compliant.

We like that we can use the system manually , or swipe . Batch reports for transactions. Low cost.

The only thing i would reccomend is an App that could be installed on mobile phone.

Allows for easy online transactions for our members. Gives a daily

Integration into our system was easy and efficient. The way we use IntelliPay, there is nothing I would recommend changing.

Wasn't sure about taking on online payments, but IntelliPay made it relatively easy. Takes times to reconcile those payments with my bank statement since deposits don't correlate in the same time frame as their reports, but that's not the fault of IntelliPay.

The produce is easy for our city residents to use.

Wish I could run reports with both CC and ACH payments in one document.

There is a since of more customer service that is being offered with Intelli pay and I know that they love it!

I do like that it is user friendly and I do get notified in e-mails when there is a payment.

I think a lot of our customers have a hard time trying to set up a repeat payment. That is the only thing I have heard. On my end I wish it wasn't so expensive to integrate payments to my billing with out having to manually put them in..

We haven't have any issues with IntelliPay and if we ever need assistance the customer service team is great and always gets it resolved

IntelliPay is very user friendly and the customer service team is great

I don't have any cons it is very user friendly and does exactly what we need

easy to understand and has reports that can keep us balanced

signing on too often. Also, payments are easily missed at times when printing reports and the payments were made after cut off.

Customer service is excellemt.

We love the option and the ability to take credit cards for payment.

In person I wish the customers personal information would come over from the tax bill itself.

Intellipay has increased our options we give the customers. They are also great to work with.

It provides the customers payment options

I don't feel there are any flaws. We have discovered an occasional glitch in the processing but it has always been addressed swiftly and efficiently by the support staff.

The card processing fee is passed on to the credit card holder and not our organization.

The only thing I can see improving is the ease of use on the payment portal.

We have never had any bad experiences.

The software is very user friendly and the reports are easy to follow.

I think the software is good but I don't like the tracking as well with the banks.

More customers are paying their water bills online and on time which makes my job a whole lot easier.

Ease of use for both customers and myself. Ease of installation.

I have not found anything that I dislike about intellipay.

It helps me balance the bank statements at the end of the month.

Still trying to figure out why some charges are not showing on your reports, yet showing processed by the bank or vice versa.

Easy to use. The customer is responsible for the cost of credit card processing fees.

That you have to enter too much information to process a payment

Easy to use , works as it should, Wasnt going to fill out revieve but they were very persistant in asking.

I wasnt expecting anymore or less. Does what we need it to do.

We've been very happy with IntelliPay

We love that IntelliPay gives us the option to offer our patients a payment plan to help them afford necessary dental treatment.

The search feature could be easier to access to make checking current payment plans quicker.

Love this

The customer service is great and the system is easy to navigate

removing a user and not having them update as well as changing passwords is difficult

A bit challenging

It’s automatic, I need a system that collects the money from the tenants

Not as user-friendly as i would like, also doesn’t share charge back information

Intellipay set up was HORRIBLE it took 3 months to get set up. No one would answer questions, sales person kept turning over as employees. Had to get a MGR to finish setting up our accounts. It was horrible!

Works well, helps avoid major cost with Credit Cards. Has Auto Reoccurring Billing .

It takes FOREVER to get the ACH Money 6+ business days.