Intuit GoPayment is a mobile payment gateway best suited for small to medium-sized organizations. The system comes with transaction software, a card reader plugin and a mobile application, which provide instant processing of all major credit and debit cards.

Intuit GoPayment allows users to view complete transaction history through the mobile application or by logging into the website. Users have the option to re-send invoices/receipts and void charges.

Reports can be viewed real-time and can be automatically synchronized with QuickBooks. Users can also import and export sales data between QuickBooks and GoPayment.

Features of GoPayment include merchant accounts from Intuit, a virtual terminal through which users can process cards from any internet-connected computer. The camera scanning feature allows users to take pictures with their smartphone cameras to capture card information.

Card detail entry
Card detail entry

Card detail entry

Payment amount

Payment amount

Settings

Settings

Signature capture

Signature capture

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



24 Reviews of GoPayment

Overall rating

4.5 / 5 stars

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Sally from Dr. Charles Ashley Mann & Associates

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

The montly cost is well worth it

Pros

With a click of a button it is so easy to send a bill or statement to a client

Cons

No issues or concerns with the payment feature of the software

Review Source: Capterra

Response: Intuit, Intuit

November 2018

Hi Sally. I'm thrilled QuickBooks is streamlining the billing and statement process for Dr. Charles Ashley Mann & Associates. Should you ever have any questions about the payments feature, I invite you to explore the Community database at https://community.intuit.com/browse/quickbooks-online-payments. I want you to know that help is only ever a click away, and the Community is an excellent support space. I appreciate you taking the time to review, by the way! Jess, The QuickBooks Team

Nathan from Complete Carpet

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Fast and easy credit card processing

I was using a set desktop solution before that had a long term commitment. This allowed us to take mobile payments anywhere we had a cell phone and get out of those long term contracts. Also it smoothly integrated into QuickBooks so it was a win-win for us.

Pros

I has many options for taking a credit card payment. Plug in chip reader, take a picture of the card or a Bluetooth card reader is available. I like that it's month to month and if I don't use it I don't have to pay anything. It's simple and easy to integrate into quickbooks. It has a good back end that you can access from a computer to manage your payments and who is taking those payments.

Cons

The cost is cheaper if you pay monthly and high volume but more expensive for the smaller low volume months. When you get logged out it can be a slow process at times to get logged back in while a customer is waiting to give you their payment.

Review Source: Capterra

Response: Intuit, Intuit

November 2018

Hi Nathan. I'm glad the integration options and flexible methods for processing have provided a simple payment management system for Complete Carpet. Thanks for reviewing, and for being a member of the QuickBooks family. If you're running into latency with logins, rest assured I've got you covered. I suggest uninstalling/reinstalling the GoPayment app, which is the easier way to ensure your software is updated. This simple troubleshooting step will get you back up to speed and cut-down on customer wait times. Before you go, I want to ensure you continue to get the most from the payment system. The support landing page for the program has insights into the connection to QuickBooks, as well: https://community.intuit.com/products/quickbooks-payments-help-en-us. As for the price, I'd be glad to discuss your options. There are alternatives for your average volume, and I've got the tools to dig into your account. We'll go from there. Jess, The QuickBooks Team

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Verified Reviewer

Number of employees:  1 employee

Ease-of-use

Value for money

Functionality

September 2018

Perfect for Service Providers (no card reader necessary!)

I'm a home inspector and I am able to take payments right at the home now. I use this on about 50% of my home inspections and my clients love it.

Pros

I love that this software feels extremely professional when I'm asking for payment when I'm at someone's home. I don't have to enter in any information, I simply scan their debit or credit card and ask them to sign it. I also love that they have the option to receive a receipt right there. It's so nice to scan the card on my phone with the camera as opposed to carry around a clunky card reader.

Cons

Every now and then it is unable to read a card and I have to enter it in manually, which is frustrating. I also wish it integrated more seamlessly with Quickbooks Invoicing. Obviously I also would like to see the fee for credit card processing lower, but it's not horrible.

Review Source: Capterra

Erik from One Way Products

Industry:  Manufacturing

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Take payments anywhere!

Pros

Gopayment is a great option for payments on the go. It conveniently fits into your cell phone or mobile tablet to accept payments anywhere. The application is easy to use and install.

Cons

The integration with gopayment and your accounting software is vitally important for accurate record keeping. Unfortunately, GoPayment does not integrate with many software's. It does not integrate with QuickBooks online automatically, adding another step to your payment tracking.

Review Source

Nishawne from Forma Beautique

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Works well

It's a really easy to use way to charge my clients and it interfaces nicely with my Quickbooks

Pros

I have found this software easy to use. Customers like the interface though it keeps changing. The changes The changes tell me they are constantly trying to improve their product

Cons

As a service provider I don't like that I cannot set the tips where I would like them to be. They are preset and there's nothing I can do about it. Even clients have commented that I should change it but I can't.

Review Source: Capterra

Response: Intuit, Intuit

August 2018

I'm delighted to read the product is working so well for you, Nishawne. Though you can add tips to transactions (community.intuit.com/articles/1599562), we love hearing from you guys about how we can improve. As you mentioned, the engineers work tirelessly to ensure our products provide the best value on the market. Part of that means listening very carefully to what our customers have to say, as any changes you may have noticed are a direct effect of your feedback. You know better than anyone what would best fit Forma Beautique's needs, so I'll gladly forward your ideas to the Development Team directly. Implementing a preset gratuity is a brilliant idea, and I thank you for sharing it. Moving forward, you can stay up-to-date on all new and exciting changes at the QuickBooks Blog, here: https://intuit.me/2L2zqTv. I appreciate you for leaving this GoPayment review, by the way. Thanks for being the best part of QuickBooks, and have a great weekend. Jess, The QuickBooks Team

Laura from Healing Directions

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

July 2018

We use the Go Payment mobile app at work.

Convenience, ease of use, fair pricing.

Pros

What I like most about the Go Payment app is that in real-time it is easy to use. Comprehensive. It's great how it seamlessly integrates into QuickBooks online and then into our bank account.

Cons

Least favorite thing about Go Payment is QuickBooks merchant services. If there is a bump in the process, funds are held in their payments/collections department without notification to the user. It is up to us to figure out something is off, and make the inquiries. While doing that, I have gotten varying resolution answers from various reps. Is confusing and time-consuming.

Review Source: Capterra

Response: Intuit, Intuit

July 2018

Hi Laura. I can provide some insight into why funds may be held, as I know how this could affect a business. Please know this protocol is in place to keep you safe and protect against greater loss. This being said, I appreciate your review and the opportunity to help. To start, check out the info at community.intuit.com/articles/1601181. Because each case is different, customer's with funds on hold must speak to a case manager who has the expertise to get you squared away. The article above touches on how you can find the status of your transaction in the Merchant Service Center (more on that at community.intuit.com/articles/1600594). In the event your deposit is under review, you'll also receive an official notification email including a case number and next steps. If you have questions, please feel welcome to send me an email (QBCares@Intuit.com). I want to make sure you have all the info you deserve and hope to hear from you soon. Jess, The QuickBooks Team

samuel from University

Industry:  Other

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

The advantages of GoPayment

GoPayment is the best solution for your payments if you have a business enterprise

Pros

This software is very easy to use and makes transactions to be easier
GoPayment allows you to track down your transactions and can be sync with other software

Cons

GoPayment apart from it is not very customizable the customer service also needs some improvements

Review Source

Moses from MAESTROS LEADERSHIP TEAM

Industry:  Other

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Gopayment mobile POS is great for accepting card payments.

Despite Gopayment not being perfect its a great mobile companion for accepting card and other types of payments. I love it although some work needs to be done to make it worth being used for mass POS transactions. I love it so far.

Pros

The fact that it is available on mobile phone makes it amazing, its easy to use, easily available, does not require any skills its just like you use the camera, its the best for small scale shop and store owners as it requires no space you just pocket it with the phone and produce it when needed.

Cons

some bugs makes it boring, its charges amount is way much for such a simple software especially for common goods with fixed prices in small shops, poor customer support response team.

Review Source
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Convenient for someone that's always on the move rendering services.

Pros

Very easy-to-use credit card payment app. I like that it syncs with with your existing QuickBooks account. Made journaling easier.

Cons

The inability to deliver invoices in conjunction with the payment being made. Customer service wasn't too great.

Review Source: Capterra

Remington from David's Pasture LLC

Industry:  Agriculture

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

GoPayment is an easy-to-use Credit Card payment app that syncs with with your existing QB.

Pros

This app is simple and straightforward to use. It syncs with your existing Quickbooks Payment. Mobile swipers are available.

Cons

The credit card swipe rates are in the mid-price range. Customer Service is not always well educated on their product.

Review Source

Tate from A Firm Foundation Home and Building Inspection Ltd

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Receiving payment through Quickbooks was an easy way to accept payment as a start-up business

Pros

This allowed us to easily and quickly start sending invoices and receive payment as a new start up business. I like how it is linked to our book keeping for easy tracking of income.

Cons

We no longer use this option, as we were able to get a better interest rate elsewhere. I didn't like how long it took for the funds to post to our account.

Review Source: Capterra

Tasha from Acupetvet pllc

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Good

Pros

It easily goes into quickbook; very easy to start using; was able to get an account quickly; set up was eqsy; eaay to make transactions

Cons

I cant reach custumer service. Very diidicukt to get the answers you need. You need to ho online to do everything and if system down you cant do it. They cant help you

Review Source: Capterra

Phil from Utah Valley Health & Wellness Magazine

Industry:  Healthcare / Social Services

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

More seamless to transition data to Quickbooks

Pros

I love that it makes the importing of data from GoPayment to Quickbooks online seamless. We have liked it and used it now for several years after we had used Square Payments for 3-4 years.

Cons

Cost is fair, would like to pay less but we've typically used it now that the process is so seamless to import GoPayment data into Quickbooks online.

Review Source

Karen from Evans Heating & Cooling

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Our technicians are able to take credit card payments on the job using this

Less fees by swiping cards instead of keying them in.

Pros

We love that the technicians can take credit cards right on the job. They used to have to call in the card number and we were charged more for keying in the number. Now they can swipe the card right there on their phones and it goes into the bank account

Cons

A couple of the guys had a lot of trouble setting up their account in the beginning. Once we got them set up, it works pretty well

Review Source: Capterra

Andrew from SONUS

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Good credit card processing

Pros

Works well for credit card payments. It has some nice features like putting a hold on a card. Reasonable fees for processing.

Cons

I wish the hold on the credit card could be for a longer duration. Sometimes it is a bit clunky to figure out how to release or apply a hold.

Review Source: Capterra

Response: Intuit, Intuit

June 2018

Well hello again, Andrew. Once more, thanks so much for leaving your observations, and I'll gladly provide some more information about how holds work. While the amount of time an authorization stays on your customer's card is dependent upon their financial institution, most fall off on their own (typically within 7-10 business days). This means you'll need to reauthorize after seven days to ensure the money is still available in the customer's bank. After authorizing the funds in the Merchant Service Center, you can capture them. You can do this from Processing Tools > Capture Authorized Funds, and a capture is the point at which the funding process begins. While I have you here, I'll link you to this overview article on this topic: https://community.intuit.com/articles/1600562-process-and-capture-a-voice-authorization. I hope this helps! Jess, The QuickBooks Team

LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

March 2018

I used Gopayment for my retail business to track purchases and process card payments.

Pros

I liked the the software is very user friendly and easy to manage inventory, and view transactions for order details.

Cons

I dislike that customers can not be added to track their purchases. I dislike that reports can not be ran to track purchase totals over a period of time. I dislike that inventory is not tracked.

Review Source: Capterra

kalyn from Jericho Foundation

Industry:  Non-Profit

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Easy payments with an okay intetgration

Pros

Love the convenience of the gopayment square reader! We can take it on the go to any our events and fundraisers. The success rate for swipes is GREAT!

Cons

The reporting and integration of the transactions is not as easy as one would assume. We were hoping for streamlined payments with the square.

Review Source

Cameron from i2

Ease-of-use

Value for money

Customer support

Functionality

March 2018

This is very easy to use and if you're already using QB it integrates flawlessly.

Pros

This is very easy to use and if you're already using QB it integrates flawlessly. The setup process is very fast and you can start receving payments right away if it's a credit card based payment.

Cons

The fees are a bit higher than what you can find in the market but perhaps this is the cost of convenience. There are other apps that can integrate and perform this service, perhaps for cheaper.

Review Source: Capterra

Rebecca from Neilson Bookkeeping & Tax Services Inc.

Ease-of-use

Value for money

Customer support

Functionality

March 2018

I have been using this for my business for a number of years.

allows my clients to pay with all credit cards.

Pros

Easy and fast to use with QBO, integrates with my accounting and the card swipe and chip reader work easily. Can pull reports from the website and track monthly totals.

Cons

Would like a chip reader that could be used on desktop, not just cell phone. Time it takes to post payments to my bank account.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Tried it didn't like it

Pros

It was easy to use. It would connect straight to my quickbooks account so I wouldn't have to enter a second time.

Cons

It is very expensive. You can get almost all the same service much cheaper. If they would make it cheaper then I would use

Review Source: Capterra

Displaying 1 - 20 of 24 reviews