--- title: "Invoice Ninja Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Invoice Ninja. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Invoice Ninja is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/invoice-ninja-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Billing and Invoicing Software](https://www.softwareadvice.com/accounting/billing-invoicing-software-comparison/) / [Invoice Ninja](https://www.softwareadvice.com/accounting/invoice-ninja-profile/) / Invoice Ninja Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/invoice-ninja-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/invoice-ninja-profile/alternatives/) # Invoice Ninja User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 166 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 136 reviews (82%) - 4 stars: 22 reviews (13%) - 3 stars: 4 reviews (2%) - 2 stars: 3 reviews (2%) - 1 star: 1 reviews (1%) ### Most mentioned pros - The fact that I could customize the software, using my own Logo and invoice numbering. And what a bargain! - The ergonomy, the intuitivity, the design, the high level of customization, and the very helpful support service. And the fair price. - Customization: I can customize almost everything, tailoring the platform to fit my specific needs. ### Most mentioned cons - I am a paying customer and am now not able to send out invoices for any of my businesses and their customer service refuses to help. - I migrated THREE TIMES to V5 from V4, have been using the program in V5 and today I'm completely locked out and it insists that I need to migrate to V5. Except I've already done it and will overwrite all the data that is currently in V5. - The software has changed and you cannot access historical customers information without being held to ransom to pay for upgrades or not get your information ## Invoice Ninja customer reviews Showing reviews 1-25 of 166 (page 1). ### A LOT OF BANG FOR YOUR BUCK! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered The best. It keeps track of everything and kept my business running efficiently. You won't go wrong with this service! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use was number one. The fact that I could customize the software, using my own Logo and invoice numbering. And what a bargain! A lot of bang for your buck., #### Cons There was NOTHING I didn't like. They were VERY RESPONSIVE to questions and I was never disappointed. --- ### Nothing else like Invoice Ninja! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered Overall, I really love Invoice Ninja however! The team listens to feedback, and actively works to fix issues. They care about their product, and offer it at a reasonable price. I self host, which is free, and I support them by buying a white label license to remove the invoice ninja branding on invoices. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Invoice Ninja is incredibly powerful and offers the ability to self host, which is of big importance for myself. I particularly like the client portal and the ability for my clients to log in at anytime to view their active or past invoices and payments. The ability to customise most of the details such as what is displayed on your invoice, where it's displayed, the colours, etc. is really great. Other solutions charge a monthly fee just to have custom fields! I love the way the workflow works with quotes too, where I can create a quote and if it becomes approved via the client portal it can get turned into an invoice automatically. Being able to access it from a browser anywhere to get my invoicing done or use an app on virtually every platform there is, is fantastic. Oh, and it actually looks great on mobile. It's all the little bits and pieces and the constantly evolving feature set that makes Invoice Ninja the best. #### Cons V4 was virtually indestructible compared to v5, but v5 is getting to a very good point and the team had a very valid reason for the overhaul. Things work seamlessly across devices with the same frameworks being used. The only downside is a fair few bugs here and there, some of them which have even been a deal breaker at an earlier point in time so I had to continue using V4 until they were fixed up. A few issues still exist but the team does listen and actively works to resolve them. I report whatever bugs or issues I find and continue to support the team regardless. I'd also like to see an inventory tracker come into play. That would be really useful. #### Vendor response Fantastic review! Thank you very much for taking the time to provide feedback and being part of the Invoice Ninja community! Replied October 2021 --- ### Easy to use billing - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Invoice Ninja makes it easy to keep track of delinquent Tenants #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Auto billing Tenants and emailing statements #### Cons I really don't have any complaints; I find it easy to use #### Vendor response Thank you for your fantastic 5 star review of Invoice Ninja! We appreciate your feedback! Replied November 2023 --- ### Ok software, horrible service - Overall rating: 3/5 - Reviewer: Barbera S. - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Okay as long as it works but as soon as you need help they fail royally. Would not recommend this experience to anyone. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I like that I am able to create multiple businesses each woth their own invoice template logo conditions etc. #### Cons That it is not connected to easy online paying (aside from the expensive PayPal) The horrible customer service. They forced me to migrate to the new system, refused to answer the questions I had about the migration, made fun of me and were incredible rude via email and after migrating when my account was not recognized by the new system they refused to help me. I am a paying customer and am now not able to send out invoices for any of my businesses and their customer service refuses to help. #### Vendor response Good day Barbera, we're sorry that you are having issues! We do integrate with 20 payment gateways/providers, far more options than only PayPal! Please feel free to reach out to us and we'll do out best to help! Replied February 2024 --- ### An Amazing Invoicing Software that Will Leave You and Your Clients in Awe - Overall rating: 5/5 - Reviewer: Alberto O. - Industry: E-Learning - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Invoice Ninja is an invoicing software that can make your business look that much more professional. For the small price tag, you get a very powerful, fully customizable system that will make your invoicing headaches disappear. We have linked Stripe and Authorize.Net to it with a simple copy and paste of the payment gateway key and within minutes we were charging customers. I highly recommend Invoice Ninja! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros InvoiceNinja is extremely easy to use for both your team and clients. It allows for you to create customizable and nicely designed invoices and quotes. You can customize the messaging sent in email communications. It also gives your clients their own portals to manage their accounts. #### Cons Reoccuring invoices can be difficult to use and understand how they work. Also, when sending quotes they valid dates seem to end the day before in the evening and clients cannot accept the pricing sent so a new quote must be sent. There is also a lack of direct customer support and instead provide a knowledge base. #### Vendor response Thank you very much for your support & high recommendation! If you every need any support or have questions, we're at your service! Thanks again! Replied December 2019 --- ### Gets the job done! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Telecommunications - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros InvoiceNinja works out-of-the-box. It's easy and reliable and specifically designed for freelancers and SMEs. #### Cons Would love to see integration for platforms such as Payoneer and QuickBooks for payment requests and accounting. However, I understand that the lack thereof is probably more of an issue with respective providers. The proposal editor could use a rework as well to make it more intuitive. #### Vendor response Great review! Thank you for your kind words and being apart of the Invoice Ninja community! If you have any questions we're at your service! Replied March 2021 --- ### A Happy'ish Invoice Ninja Client - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Design - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered I would like to see the clients phone number on the main Client screen. Some more updated youtube videos will be appreciated. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Invoice Ninja is easy to use and support has been very impressive when needed. I like that I can almost forget to do invoicing because it is done for you, especially recurring invoicing. It would be nice if statements could be sent out automatically on all overdue accounts. #### Cons I cannot always tell if clients have Viewed their invoices. Syncing with phone app not reliable for android. Proposals need some work. I am using Plutio.com for my proposals and digital signatures. The proposal sections look dated. More templates and a community that can share temples. #### Vendor response Thank you for your lovely review & great feedback/input! We'll definitely take your input into consideration as we release future updates! Replied March 2020 --- ### Go Global with Invoice Ninja - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Global Billing Single Payment gateway. Multiple users worldwide. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hi., We have customers worldwide and we sell our subscription service to the customers for the shipping portal freightmarket.com Invoice ninja has helped us to expand globally by billing clients in multiple currency using a single payment gateway. Highly recomended for business trading worldwide #### Cons Simple to use and easy to understand. If you cant use Invoice ninja, you shouldnt be in business. Cheap pricing #### Vendor response Thank you very much for your great review, we're thrilled you love our platform! Replied November 2019 --- ### Invoice Ninja is professional, reliable and cost effective - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered We wanted a way to configure recurring billing, the solution must integrate with Stripe and QuickBooks. Invoice Ninja gets the job done. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are able to self-host Invoice Ninja on our cpanel website using Softaculous, other panels supported by Softaculous will also work. #### Cons Some functions aren't intuitive. For example importing takes some work. On the plus side forum support provided by the developer is excellent. #### Vendor response Great review! Thank you for your fantastic feedback! Replied June 2020 --- ### Invoice Ninja - Invoicing Made Easy - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. - Been over a year that I am using the software had no issues. - Other than connectivity issue with hosting provider. - Forums for assistance and help from others #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - Easy of use - Customization of the software - Integration to payment gateways - Automatic Invoice Reminders #### Cons - No inventory option would be nice - Additional Columns to be added for customization - Mobile tutorials for users #### Vendor response Awesome review, thank you very much for taking the time to post your feedback! It's appreciated! Replied January 2021 --- ### Support issues - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Photography - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered My biggest problem is that support, even though respond very quickly, their responds are often not helpful or not detailed enough. One feature for paying with PayPal isn't working properly and instead of looking into it they suggest that I should contact PayPal, even though the problem is with Ninja. There is not enough information in the user's guide. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Easy to use with basic features. Quick response from support. #### Cons Support is fast but often not efficient enough. Some features are not working properly. #### Vendor response Thank you for your review, we are always working to improve our user support and hope you stay with us as we improve! Replied August 2020 --- ### Quick and simple - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: less than 1 year · monthly - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really good and efficient. Love the fact that we can also receive treats with referrals. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros To be able to invoice our clients online and receive payment immediately #### Cons Some of our elderly clients do not know how to use this #### Vendor response Thank you for your fabulous 5-star review! Replied March 2025 --- ### A great solution for small business invoicing. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Whether using the hosted version, or hosting yourself, Invoice Ninja is a great option for handling your small business invoicing. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The invoicing is super easy, and the recurring invoicing is a big plus to this software. Time tracker for tracking hours for billable billing...expense tracker as well...all easy to use features that I've been quite happy with. I switched from another service that I loved, but had become too expensive, and have been very happy that I switched as I have more features available with Invoice Ninja. One of the features I LOVE, is the ability to set up multiple companies on one login! #### Cons I would love to see an option for recurring billing setup with Paypal so my recurring invoice clients can "set it and forget it". I would also like to see a little more flexibility with template customizing via the admin, I had to make some changes via code, which isn't a problem for me, but less savvy users may find that a detriment. #### Vendor response Great review! We appreciate your kind words! We're working everyday to add features, and keep the pricing down! We're so happy that you found Invoice Ninja, thank you again! Replied September 2018 --- ### Outstanding software, easy to use, with amazing support. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Product usage: 1-3 years · daily - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Invoice Ninja is extremely easy to use, which is their main point. But that ease of use doesn't mean it doesn't have powerful features. There's plenty of functionality for freelancers such as myself to make getting paid a snap. The developers are also a top-notch group. Any time I've had an issue or a question, they're always quick to either fix a bug or point out exactly what I need to do to solve a problem. You don't get that from larger shops that have a bunch first-tier support people following a script. Having a developer team that communicates efficiently with the user base makes all the difference in the world. From an administrative standpoint, I could probably run it on a toaster as long as I had enough space for my database. If you choose to go the self-hosted route, there's no need for high-end VPS solutions. A single core with a gig of ram and some storage is more than enough to get you up and running. #### Cons If I had to pick something to gripe about, it would be that the setup process for self-hosted can be a bit finnicky for beginners. But once you get the hang of it, it's really not that bad. Setting up my own deployment has helped me learn a lot about Linux administration, so it's a win in the end. #### Vendor response Wow! Great review! "Outstanding software, easy to use, with amazing support." this says it all! Thank you for much for your kind words and support! Replied September 2018 --- ### Invoice Ninja cuts through the Competition - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far, I have really enjoyed using Invoice Ninja, the White Label cost is very affordable and there are no other extra fees to using the system. It provides a seamless and professional look to your billing system that clients will love and be impressed over! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software does what it's meant to; invoicing and billing clients and providing a clean and easy way to manage it all. The software provides a portal for clients to view past invoices and pay existing invoices while seeing your branding (White Label registration required). #### Cons So far, there have been minimal annoyances that I have encountered. I believe invoicing templates could be amped up a bit, and the White Labeling feature doesn't quick get everything, so a bit of custom work is needed. Also, installation is generally speaking simple but some people may still have an issue if trying to install without an auto-installer like Softaculous. #### Vendor response FABULOUS REVIEW! "Invoice Ninja cuts through the Competition" LOVE IT! Thank you very much for your kind words and support! Replied February 2022 --- ### Invoice Ninja handles all my invoicing perfectly - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Invoice Ninja is extremely flexible, allowing me to automate my invoicing so that I can focus on growing my business. I use everything from the invoice reminders to the Zapier and Stripe integrations to provide a simple-to-use payment system to my clients. #### Cons I have no complaints about Invoice Ninja. And because they are continually adding new functionality, I've learned new ways to improve my invoicing process. #### Vendor response Thank you for taking the time to write us a review! We're working on some great new features for our next release in a few weeks :) Replied April 2018 --- ### Extremely easy to use, very clear and intuitive - Overall rating: 5/5 - Reviewer: Laura K. - Product usage: 3-5 years · weekly - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered I think the toggle menu on the right (displaying the latest invoices) is not necessary, so I just keep it closed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I operate a small freelance business, and Invoice Ninja is perfect for my needs. I have no accounting/bookkeeping experience or knowledge, and I find that with Invoice Ninja, I can do everything I need to invoice my clients and get paid online very easily and quickly. Customer support is beyond anything I've seen before. When I've had questions or issues in the past, I've sent an email and received a response almost instantly. The free version is very suitable for my needs, and they don't hassle me to upgrade. It really is free. My clients are very happy with the system. It makes receiving/paying invoices and receiving receipts very easy for them too. I also really like the fact that the invoices look good, without me having to do anything really. I'm a writer - not a bookkeeper, not a software programmer, and not a graphic designer. Invoice Ninja is a good solution that doesn't demand any special knowledge or effort from me. From my poitn of view, that's probably its strongest point. #### Vendor response Thank you for taking the time to leave us a detailed review, we really appreciate it! Replied October 2017 --- ### Hands down the best value for money product we got for our business. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Product usage: 3-5 years · daily - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software has streamlined our interaction with our clients like no other product. I can't remember the last time a client phoned and asked us to send a statement. Clients ask us what software we are using. Everybody who uses it is pleased with it. Now that we have been using it for a while, there is real value in seeing all the transactions in one place. New features are constantly being added. Response from support requests are always promptly handled. I love Invoice Ninja. #### Cons I honestly can't think of anything that I am not happy with. There are no negatives. When multiple contacts are loaded for a company, the one that was loaded first, is always the one shown on the invoice, even after a different contact was selected. A minor issue. #### Vendor response Thank you for your stellar review! Replied February 2018 --- ### Invoice and the team running it are amazing! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered Fast and intuitive, allow me to manage my invoices, quote, recurring from one interface. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Nice UI/UX, really impressive on how easy it is to manage your business with that. I also love the buy buttons, that allow to turn any web page in a professional shop. #### Cons I'm also using the open source version of it, and the optimization is still a bit misterious, I have a bit of troubles to make it as fast as the online version. But I'll figure it out :) #### Vendor response Thank you for your very kind review! Feel free to email us and we'll help you optimize your install. We'll also try to add clearer instructions in the docs. Replied October 2017 --- ### Invoice Ninja - Invoices - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: 1-3 years · weekly - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The “Estimates” and the “proposal” functionality is one of a kind for a product in this category. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The “Estimates” and the “proposal” functionality is one of a kind for a product in this category. #### Cons Services and Products unable to be combined in single invoice when generated from expenses and tasks. For “tasks” the manually recording the hours is time consuming because it requires entry of the actual day time hours. The first thing the customer portal home page displays in 18pt font when my customer logs in, is the total amount the customer has paid (not owes, not billed, not quoted) since inception; to much information (TMI) With no advantage to any business. #### Vendor response Thank you very much for your review & important input! We'll work to improve/implement your requests with our upcoming v2 release in mid 2020! Replied January 2020 --- ### Invoice Ninja is an epic way to manage invoicing! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Graphic Design - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been a great experience so far. They don't have anything unnecessary to waste time on, and it looks sharp. I haven't had any issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I love how crisp and clean it makes our invoices look. I love that Invoice Ninja integrates with stripe (a really big deal for us!) and I really like their recurring billing options. It's also got a great dashboard for clients to manage their bills on, and I love that they can do partial payments and we can both see where their tab is at. I've tried a lot of invoicing systems and this is by far my favorite. #### Cons I can't think of anything I dislike about Invoice Ninja. --- ### I have been an avid user for last ~6 months; excellent in all ways. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Product usage: less than 1 year · daily - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product strikes me as having been built exactly to my needs. The functionality is complete, logically designed, and in keeping with the theme entrepreneurs crave "I want to get things done quickly and looking professional...". Customer service is incredible. Even after reviewing their well supplied help pages, sometimes I want to talk to a person. I have received responses in 5 minutes to 2 hours which is among the best of the best of any service I have ever used over 2 decades. And they keep adding features, some of which I didn't even think about but have come to incorporate into my operations. I am envious of how high quality a product and service they deliver as i strive for similar in my business. Lastly, IN holds great value/cost relationship for small & young startups like me. I can not say enough good things. #### Vendor response Probably the nicest review we've ever received, thank you for your kind words!! Replied October 2017 --- ### A simple solution to creating professional looking invoices that saves your time. - Overall rating: 5/5 - Reviewer: Thomas O. - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered Time saving and a more professional look. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very quick to load and double check what is going on with respect to invoices so you don't need to have the software open all the time. #### Cons If you come from an accounting background some of the reports are unconventional. For instance the Statement only shows outstanding items and not a full audit trail. #### Vendor response Thanks for your excellent review! We appreciate the feedback, in a recent release we've added additional settings to the client statement. We plan to continue to improve the reports in general. Replied October 2017 --- ### Self-hosted option has incredible features - more than most invoice/project software in the market - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Media Production - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Client portal - Invoice customisation - Clean, user-friendly design - Self-hosting option - Low price - No monthly cost for self-hosting - No restrictions apart from white-label logo removal - Loads of settings for invoices, quotes, clients and payments - Support for accepting multiple payment gateways for invoice payments and support for payment gateway fees - Ability to setup recurring invoices - Very comprehensive invoice/quote auto-emailing system #### Cons - Currently no support for Dropbox or file sharing system - PHP 7 and Lavarel can be tricky for setting up self-hosting server - Currently no ability to customise admin area with own logo/branding - Mobile layout is a bit clunky and could have better navigation - No calendar or planning functionality - would be nice to have some Gaant Chart or milestone planning functionality that ties in with tasks #### Vendor response Thank you for your great review! We are just now relaunching our mobile apps, they're amazing, please reach out to us if you would like early access. Also, we are launching a new ticketing system that works with teams, this may be a great solution for you based on your comments. Thank you again, please let us know if we can assist any any way! Replied September 2018 --- ### Excellent product, we have been using it for several years for various projects - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered receive $ #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of integration with stripe. Ability to add additional documents to payment page. Multi User Ability Multi Currency Mutli Project within 1 acccount #### Vendor response Thank you for taking the time to write a review, it's very much appreciated! Please be in touch if there are specific features you'd like to see added. Replied October 2017 ---