All Invoice Ninja Reviews
1-25 of 160 Reviews
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Alberto
E-Learning, 11 - 50 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed June 2021
An Amazing Invoicing Software that Will Leave You and Your Clients in Awe
Jason
Verified reviewer
Building Materials, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Has vastly improved my invoicing process and made easy what was once an arduous task.
This software is so easy to use, but is packed with features! Everything gets calculated automatically, and all of my clients' information is stored in one place. Probably the most valuable feature for me is the automatic email reminders, since some clients forget to pay me on time. I never have to go back and figure out who's paid me and who hasn't, since Invoice Ninja tracks this for me. I can even see who has Viewed my invoices, which is very helpful.
CONS1. I think recurring invoices can be improved. Ideally, payments would automatically be drafted at each interval, rather than emailing an invoice for client to pay. Also, I'd like a better way to automatically display the correct service date range for quarterly invoices when the recurring invoices are generated. For annual invoices, I can use the year variable which would change each year, but for custom date ranges every quarter I haven't figured out an automatic method. I just change the date range manually before the next invoice is sent. 2. Although data can be exported, tax information is not. It would be VERY helpful to have sales tax info exported as well, instead of total invoice amounts. Currently, I have to look at each invoice individually each quarter when filing state sales tax returns. That is the only way I can determine pre-tax revenue amounts.
Vendor Response
Thank you for your very kind review! Please email us and we'll help you setup auto-billing so your invoices are automatically paid. When editing a recurring invoice if you click the question mark next to the frequency select you'll see some more help. Invoice item taxes have been added to the export in our latest release.
Replied November 2017
Dennis
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Gets the job done!
InvoiceNinja works out-of-the-box. It's easy and reliable and specifically designed for freelancers and SMEs.
CONSWould love to see integration for platforms such as Payoneer and QuickBooks for payment requests and accounting. However, I understand that the lack thereof is probably more of an issue with respective providers. The proposal editor could use a rework as well to make it more intuitive.
Reasons for switching to Invoice Ninja
QuickBooks is so much more expensive considering the slim feature set. For consulting related book keeping with less than a few dozen transactions a month it's complete overkill.
Vendor Response
Great review! Thank you for your kind words and being apart of the Invoice Ninja community! If you have any questions we're at your service!
Replied March 2021
Kimberly
Education Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed December 2022
Worst Customer Service
Invoice program is easy to use, but it's a bare bones program. We were fine with what they offered, and I made it work. However, the customer service is ultimate failure. Every year there is an error - and if they do not agree with what you are saying they "downgrade" your account to a free account so you have no access to your records. Be careful with using your card, as they run payment without authorization.
PROSEase of use of this product. HOnestly can't say more as I'm just filling the "40" min count right now.
CONSMissing so many features, mobile payments and online payments not offered
Reasons for switching to Invoice Ninja
I'm not sure. The other program worked fine.
Vendor Response
This account user mailed us a paper check via postal mail 1 month after the Pro account expired for non-payment. We were unable to keep them upgraded to a Pro plan until the paper check was received by postal mail. This user was quite upset. We asked them to simply pay online, they were unable.
Replied January 2023
Yasien
Design, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
A Happy'ish Invoice Ninja Client
I would like to see the clients phone number on the main Client screen. Some more updated youtube videos will be appreciated.
PROSInvoice Ninja is easy to use and support has been very impressive when needed. I like that I can almost forget to do invoicing because it is done for you, especially recurring invoicing. It would be nice if statements could be sent out automatically on all overdue accounts.
CONSI cannot always tell if clients have Viewed their invoices. Syncing with phone app not reliable for android. Proposals need some work. I am using Plutio.com for my proposals and digital signatures. The proposal sections look dated. More templates and a community that can share temples.
Reason for choosing Invoice Ninja
Invoicing, Timekeeping, Proposals and Projects all in one with credit notes
Reasons for switching to Invoice Ninja
No credit note. Cannot assign one payment to multiple invoices. NO time tracking and project management.
Vendor Response
Thank you for your lovely review & great feedback/input! We'll definitely take your input into consideration as we release future updates!
Replied March 2020
John
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Go Global with Invoice Ninja
Global Billing Single Payment gateway. Multiple users worldwide.
PROSHi., We have customers worldwide and we sell our subscription service to the customers for the shipping portal freightmarket.com Invoice ninja has helped us to expand globally by billing clients in multiple currency using a single payment gateway. Highly recomended for business trading worldwide
CONSSimple to use and easy to understand. If you cant use Invoice ninja, you shouldnt be in business. Cheap pricing
Reasons for switching to Invoice Ninja
Issues in global billing. Unable to complete a sale in Sri Lanka on the gateway
Vendor Response
Thank you very much for your great review, we're thrilled you love our platform!
Replied November 2019
John
Information Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Invoice Ninja is professional, reliable and cost effective
We wanted a way to configure recurring billing, the solution must integrate with Stripe and QuickBooks. Invoice Ninja gets the job done.
PROSWe are able to self-host Invoice Ninja on our cpanel website using Softaculous, other panels supported by Softaculous will also work.
CONSSome functions aren't intuitive. For example importing takes some work. On the plus side forum support provided by the developer is excellent.
Reason for choosing Invoice Ninja
Excellent community forum. Open source code.
Reasons for switching to Invoice Ninja
Blesta is designed for web hosts, we were using it to bill our professional services. Invoice Ninja is designed for our type of business - a professional services firm.
Vendor Response
Great review! Thank you for your fantastic feedback!
Replied June 2020
Aslam
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Invoice Ninja - Invoicing Made Easy
- Been over a year that I am using the software had no issues. - Other than connectivity issue with hosting provider. - Forums for assistance and help from others
PROS- Easy of use - Customization of the software - Integration to payment gateways - Automatic Invoice Reminders
CONS- No inventory option would be nice - Additional Columns to be added for customization - Mobile tutorials for users
Reason for choosing Invoice Ninja
Installation on hosting provider using Softaculous install Cost factor yearly subscription Support Forum
Vendor Response
Awesome review, thank you very much for taking the time to post your feedback! It's appreciated!
Replied January 2021
Stanley
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Billing & Invoicing made easy.
Invoice management ad billing process has become very easy with the help of Invoice Ninja and inclusion of the client portal is a nice addition.
PROSRecurring billing/ Invoices cycle and ability to customize my Invoices to fit my company brand.
CONSTack of multi company support is by far the biggest drawback for my use case.
Reason for choosing Invoice Ninja
Ability to customize Invoices to match my brand and billing cycle options for recurring invoices was better handled in invoice Ninja.
Reasons for switching to Invoice Ninja
Ability to customize Invoices to match my brand and billing cycle options for recurring invoices was better handled in invoice Ninja.
Erik
Verified reviewer
Telecommunications
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
Affordable Feature-Rich Small Business Invoicing Software
Invoice Ninja saves me a ton of administrative time as it allows me to track time spent on projects for clients, create quotes and invoices with ease, and doesn't have a plethora of "extras" that I'd otherwise be paying for (but not necessarily using) through another invoicing provider. Overall it provides me with the best value for an entry-level invoicing solution based on the features I currently need, so I don't see myself switching from Invoice Ninja for quite some time.
PROSI settled on Invoice Ninja after trying a plethora of other free or low-cost open source invoicing platforms because it's super easy to navigate, and handles importing and exporting data with ease. Installing a self-hosted instance was a breeze and updates have always gone smoothly without causing any downtime for me. Managing client contact information to generate quotes or track time is simple, as is creating, sending, and getting paid for Invoices. I definitely recommend Invoice Ninja to any small business looking for a relatively simple and inexpensive invoicing solution.
CONSI don't have many complaints about Invoice Ninja, but there are a few things I'd like to see improved in future updates. Invoice Ninja's self-hosted installation & update process becoming easier through an automated installer / updater, similar to WordPress, would be great to see for those who are less technically savvy. I'd also love to see service tracking / ticketing implemented for repair tracking, and maybe even job tracking for businesses with mobile technicians or tradesmen, like plumbers or mobile mechanics. The Invoice Ninja team is very open with users about what needs fixing and implementing though, so I know they'll listen if enough people request a specific feature or report bugs.
Vendor Response
Fantastic review! Regarding your feedback, right now we're working to launch a "ticketing" system that we also be used as a CRM & in-house tool for your team, you can see the video here for a pre-release demo: https://www.youtube.com/watch?v=5u3j2sCwrvc Thank you again!!!
Replied September 2018
Lindsay
Verified reviewer
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed June 2018
Highly functional and perfect for freelancers and those with lower volume invoicing needs
I can see my metrics for cash coming in and payments made right when I log in. The ease of adding terms to the invoices, creating products/clients, and the beautiful interface are what keep me using it instead of looking for some other alternative.
PROSFirst off, I love that it's free. I'm a big fan of free, open source software. The basic features I need to run my business are included with the free version that are super helpful: adding products/services/clients and saving them for later use, the ability to create quotes and convert them to invoices if I win that business, and an invoice generator which allows me to send the invoice directly to the client from the website's dashboard.
CONSMy only complaint is that all of the features I really want are in the Pro (paid) version, and I just can't bring myself to pay just for invoice aesthetics or saving a bit of time and energy here and there with integrations. If your business does a lot of transactions, it would likely be worth it so that you don't have to go in and touch it 50 different times a week.
Vendor Response
Thank you for your great review! If you're on the fence about our $8/ month Pro Plan, we'll be happy to give you a year for free to test it out! Please let us know, and thanks again!
Replied September 2018
Aurore
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
After trial testing, I signed up for pro version and am very satisfied with it !
First of all, a multilingual app is great, more comfortable to work in your native language. One of the greatest feature in task and timer (timer can be installed directly on computer). In one click, task (with detailed timing) can be transformed in invoice, and a second click to send it to the client. I saved so much time with that !! Working in graphic design, invoice template is important to me. I tested many billing and invoicing systems. Finally Invoiceninja was the best choice. Nice templates for beginners. And customization allows good design (just need to work on code, but support and videos help you on that). Customer support is great, very quick (reply few minutes later) and very helpful. Clients propose various new features through the forum, and the dev team continue to improve the app considering clients feedback. Finally, invoices and quotes are so easy to create, there is no need to say more on that! Products list is a smart feature. Creating a catalogue of all products ans services makes invoicing very fast and intuitive. Once again, so much time saved. There is plenty of options in this app. Through features and custom fields, the app becomes your app, according your needs and your billing way. I can't wait to use Zapier to connect my shop with the invoicing app. After that, administrative works will not need anymore dedicated days on my calendar (only few minutes per month)
CONSActually, I can not think of any cons. Of course, it is natural to want more and more features but comparing to other apps, this app is the best and more accurate. Moreover, after many topics on support forum, support helped me a lot to resolve all issues. And try to add new features or options to match these needs.
Vendor Response
Thank you for your kind review! I'm so glad that you're enjoying the platform and features! If we can add anything or address any questions, we're here to help! Thanks again!
Replied September 2018
Eric
Computer & Network Security, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed March 2019
Streamlined my invoicing and quoting
Invoice Ninja has allowed us to streamline our process for quotes and invoices. Since switching we are able to get quotes and invoices out to customers almost instantly without techs having to refer everything back to the office.
PROSI love that I can access Invoice Ninja from anywhere whether I'm in my office or infront of a customer I can quickly put together a quote, lookup a product or send off an invoice. With the customer portal my customers know exactly where they stand, saving my staff time from having to look up information for customers. We love that customers can accept or decline quotes, and pay invoices right from their email or portal. Getting notifications when customers have completed actions such as viewing an invoice helps us know where our customers stand in the quote and invoice process.
CONSI wish the project and time tracking modules were improved a bit, they don't exactly fit our needs, but it's not a deal breaker. I also would love to be able to add pictures of each product so that when the customer sees a quote or invoice they can see a picture of the product.
Michael
Information Technology and Services, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed December 2019
Invoice Ninja - Invoices
The “Estimates” and the “proposal” functionality is one of a kind for a product in this category.
PROSThe “Estimates” and the “proposal” functionality is one of a kind for a product in this category.
CONSServices and Products unable to be combined in single invoice when generated from expenses and tasks. For “tasks” the manually recording the hours is time consuming because it requires entry of the actual day time hours. The first thing the customer portal home page displays in 18pt font when my customer logs in, is the total amount the customer has paid (not owes, not billed, not quoted) since inception; to much information (TMI) With no advantage to any business.
Reason for choosing Invoice Ninja
Best overall option For our requirements.
Vendor Response
Thank you very much for your review & important input! We'll work to improve/implement your requests with our upcoming v2 release in mid 2020!
Replied January 2020
Brandon
Internet, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2019
The Best Invoicing Program Out There!
Everything! This software is so easy to use and has provided me with effortless invoicing to my clients. I don't have a big business so having a free invoicing program that makes me look good is really awesome!
CONSHonestly have nothing bad to say about InvoiceNinja
Reasons for switching to Invoice Ninja
Billings pro was clunky and the free version was very limited, and then they forced me into a packaged that required me to have to pay to get what I needed. InvoiceNinja provided me with the basic feature set I needed and all for free!
Vendor Response
You're great! Thank you very much for taking the time to wrote your kind review, we appreciate it very much!
Replied November 2019
Asia
Verified reviewer
Design, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed July 2020
Functional, quick loading
I run two businesses, the business I run with a partner uses freshbooks but I absolutely hate it. So I found invoice ninja for the business that I run by myself.
PROSThe features are clear, everything is pretty much laid out at first glance. A lot of people prefer simplified alternatives (like freshbooks or quickbooks) but I feel more comfortable using Invoice Ninja. It also loads faster and is less buggy.
CONSIt's not as pretty as freshbooks though, and the price is almost the same.
Reasons for switching to Invoice Ninja
Freshbooks was way too buggy.
Vendor Response
Great review! Thank you for your kind words and being a member! If you have any questions, we're at your service!
Replied December 2020
Margaret
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed July 2017
Invoices with my branding and ability to accept payment with Stripe
I went with the hosted paid version, which allows me to include my logo and custom number my invoices. I can keep a simple product list for filling in my invoices, and accept payments with Stripe. Clients have had no problem paying their invoices since I started in January 2017.
CONSI wish it accepted both Stripe and PayPal, but I haven't figured that out. Occasionally it hangs for a bit after creating a new client but doesnt freeze anywhere else. The reports are useful, but the Tax Rate one doesn't include the client's name, only invoice numbers and from what I can tell it is in first name order when I look the numbers up.
Vendor Response
Thanks for your review! Feel free to email us if you'd like help setting up PayPal along with Stripe or if you experience any software issues. We'll make sure to add the client name to the tax report in our next release.
Replied October 2017
Kaled
Computer & Network Security, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Self Hosted Invoice Ninja User
Invoice Ninja has no competitors in it's class!
PROSevery feature works and is easy to configure, it is reliable and works with so many payment gateways! The tech team really keeps up with hard to find features such as client signature on PDF invoice! that one alone is very hard to find in almost any other software without a lot of work to implement. It's mobile friendly with no CSS modifications required.
CONScan't think of anything I don't like about it
Michael
Computer Software, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Great App for Freelancers and Small Business
Easy to create invoices for my clients, automatic follow up emails.
PROSFree tier is great for creating invoices. Even the top tier is cost effective for Freelancers or Small Businesses who need the extra features. Always being updated, it is open source so if you want to assist or add your own features you can do what you want.
CONSCould use a time-tracking feature, especially if it is aimed towards freelancers who are wanting to bill their time.
Vendor Response
Thank you for your extremely kind review! We agree entirely, we're working to improve our time tracking in an upcoming release: https://trello.com/c/9t8vEOWp/33-added-time-tracker
Replied October 2017
Michelle
Education Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Million star customer support
What prompted this review was a series of trials and failures with different products and Invoice Ninja itself over about two months. We finally selected Invoice Ninja for what it could do to fit into our required customer experience sequence. And then.... we couldn't get the invoice to configure exactly as we needed - it *had* to show GST component within the charge and it *had* to calculate this amount from data out of a zap. Luckily, the customer support team was fantastic - helped us figure out where the missing piece was and it looks like we've now got a product to do exactly as we need. AND the response times were almost immediate. I was resigned to waiting maybe a day or two for a reply so you can image how thrilled I was to get a reply back within 30 minutes and being able to sort the issue while it was fresh. Not expecting that 30 mins is standard - maybe I got lucky. Definitely, I got lucky! Fantastic service - thank you
PROSThe fact it is available to the Australian market and can generate a ATO required TAX Invoice
CONSWas a little tricky to set up for a low-level tech person
Vendor Response
Thank you so much for your kind words and great review! We always work to reply to every question immediately! Welcome aboard!
Replied February 2021
Michael
Wholesale, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Absolutely amazing peace of software
I use the self hosted version! 1) Very simple to install 2) Very simple to update 3) Very fast interface with direct preview of the invoice 4) Very comfortable api
CONSThe Invoice Design is very minimalistic/simple. There a not options like indent positions or subtotal of lines. There is no option to assign the "payment" method to the invoice.
Steven
Entertainment, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Slow Save Problem
Love this program it is so easy to use and love the different layouts to choose from
CONSappears to slow down once you have entered a few quotes, i have tried to clear the cache, but this does not seem to help, i have also archived most of the quotes not used and deleted those that declined, but still the program tends to go slow...
Vendor Response
Thank you very much for your great review & recommendations! We would be happy to assist with you cache/speed issues, please email us contact@invoceninja.com Thank you again!!!
Replied March 2020
Hans
Information Technology and Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
Nothing but good words, if i encounter an issue i get allmost immediat response!
Hassle free invoice creation
PROS-Easy to use - All the features and then some - GREAT support - Continuous updates - Fast - Mobile App - Cheap to run
CONS- Updating can be a hassle sometimes but support makes it up big time - I can't really thing if something more... ( 10char min :P )
Vendor Response
Thanks for the amazing review! If you haven't already you may want to try using this shell script to auto-update the self-host version of the app: https://pastebin.com/j657uv9A
Replied October 2017
Joshua
Financial Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Get it. Pay the $80/yr or whatever it is for the fancy version. Be thrilled with the value.
It does automated billing tasks that are beyond the ability of many other (much higher cost) software we've looked at.
PROSIt accomplishes a task (automatic, variable-sum, bank drafts) that few services can do (and those that can do it for materially more cost). It works quite well on all my devices, you can integrate it with nearly anything at this point...
CONSThe UX is a little wonky sometimes. More clicks/loading than should be needed to do some tasks (related to manual record entry is where I've seen it the most).
Vendor Response
Thank you for your review! We're constantly working to refine the UX to optimize as many use cases as possible. If you could email us with specific workflows which take more clicks than needed it would be very helpful to us. We'll review and attempt to fix where possible.
Replied October 2017
Ernie
Marketing and Advertising, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2020
Invoice Ninja is a good way to send invoices to clients
What I like most about the software is that you are able to send monthly recurring payments as an invoice. This makes life a lot easier. You only have to send it once. After the first payment the client will automatically be on the billing plan until you express otherwise.
CONSThe interface is slightly old looking. That's probably an understatement. From a design aspect its not very modern. I could see some clients wondering if the billing system is legit or some type of phishing scheme. Luckily I haven't had any problems with that.
Vendor Response
Thank you for your review! We are actually putting out a major UI revamp later this year!
Replied March 2020